arvato russia solutions_vers1_0_meck
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arvato RUSSIA - Services & Solutions 2013TRANSCRIPT
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arvato RussiaServices & Solutions
Yaroslavl, November 2013
We operate, manage and
transform!
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Overwiew
The Russian Market2
arvato Russia at a Glance3
Reference Cases4
Industries Overview6
Services and Solutions7
Misconceptions of Doing Business in Russia8
Contacts10
Why to chose arvato?9
arvato Russia Mission1
Supply Chain Excellence5
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arvato Russia Mission
RUSSIA
GLOBAL
CUSTOMERS
TECHNOLOGIES &
PROCESSES
GLOBAL
NETWORK
To enable arvato to become the long term preferred
partner of choice for Supply chain solutions and
distribution in Russia for the global companies within
arvato’s target industries.
Arvato will be the Russian leading service provider in
Distribution and Supply Chain Management using leading
edge technologies and processes.
All activities are seamlessly integrated into arvato’s
global supply chain network and infrastructure.
As part of the Bertelsmann Group, we have solid financial backing, over 175 years of experience
and many excellent references. Because of our decentralized corporate structure, we are
always able to operate with great flexibility and speed.
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The Russian Market
Being one of the biggest transition markets,
Russia plays an increasing role within the
global economy. Non-Russian companies
are expanding into Russia in order to exploit
the abundant growth opportunities.
Simultaneously they face stronger
competition in their home markets due to the
entrance of global Russian players which try
to explore opportunities abroad.
New businesses will be
developed in Russia
Existing businesses in
Russia will be extended to
other parts of the world
Existing businesses in Russia
will be strengthened because of
increasing domestic
competition.
RUSSIA
Arvato provides best-of-breed Supply Chain solutions based on clear internal guidelines and
Bertelsmann codes of conduct and a rigorous risk management.
Retail sales forecast to reach over $750 billion in Russia by 2016,
from $600 billion in 2011 and $75 billion in 2000.
Russia will soon be the largest retail market in Europe and one of
the top three globally (after the U.S. and China).
Development of pan-Russia supply chains is the major challenge
for Russian retail and industrial sector development over the next
5-10 years.
Market Environment
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arvato Russia at a Glance
Yaroslavl is located approx. 250 km north east of Moscow
Multi client warehouse and distribution facilities in Yaroslavl
full logistics services for
Warehousing and Distribution
Value Added Services
B2B and B2B deliveries
Reverse Logistics
250 km
Importation of goods and customs clearance;
Russian distribution network in close proximity to consumers and retailers;
International seamless distribution network to connect suppliers, retailers and consumers;
Global SAP based IT infrastructure to manage flow of goods and customer’s value chains;
Standardized processes and industry specific best practices to fulfill customers’ requirements;
arvato Russia follows strong internal guidelines based on the global codes of conduct and is fully committed to deliver best services to its customers.
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Business to Business References Cases
DELIVERYIT
/ H
IGH
TE
CH
GA
ME
SCustomers in Yaroslavl
arvato´s expertise is focused on optimizing the Value Chain (Efficiency, Performance, Costs)
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Business to Consumer References Cases
MA
IL O
RD
ER
ON
LIN
E S
HO
P
Delivery all-over Russia via express and express courier companies according to the required service level.
DELIVERYCustomers in Yaroslavl
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Supply Chain Excellence
Materials
Operations
Logistics
Capacity
Productivity
Value
Effective
Efficient
Ready to Adapt
arvato provides an integrated architecture based on leading
IT-solutions offering highest client value.
Process Optimization Cost Optimization
Business Process Outsourcing
Integration
Buy it
Move it
Service it
Make it
Sell it
Colla
bo
ration
Processes
ITProcesses Best Practices
IT Architecture Technologies
Business IntelligenceBu
sin
ess P
roce
ss
Ou
tso
urc
ing
Supply Chain Excellence
Services
&
Solutions
IT
Best
Practices
Infra-
structure
Industries
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Industries Overview
HIGHTECH ITCORE
INDUSTRIES
All industries giving synergies to existing businesses without any product related constraints.CROSS
INDUSTRIES
RELATED
INDUSTRIES
ENTERTAINMENT TELCO PHARMACEUTICALS
HEALTHCARE &
COSMETICSAUTOMOTIVE FASHION
All our services and solutions are designed according to the requirements
of the industries we are serving.
Best Practices
Information Technologies
Infrastructure
Services
&
Solutions
IT
Best
Practices
Infra-
structure
Industries
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Solution Design
SUPPLY CHAIN
MANAGEMENT
PROCESSES &
BEST PRACTICES
INFORMATION
TECHNOLOGY
PROJECT
MANAGEMENT &
METHODOLOGY
Solution Design Components and Principles
The major principles of Solution Design are:
CUSTOMER ORIENTATION AND
OPTIMIZATION
Based on the customer centric approach arvato´s
Solution Design methodology comprises of the
following Value Drivers:
INNOVATION
STANDARDIZATION
COLLABORATION
TRANSPARENCY
SUSTAINABILITY
Services
&
Solutions
IT
Best
Practices
Infra-
structure
Industries
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Service Models
Services
&
Solutions
IT
Best
Practices
Infra-
structure
Industries
arvato
Retailer
Consumer
Manufacturer
Manufacturer
Manufacturer
Distributor
Distributor
Distributor
Offshore
ManufacturingWarehousing Distribution Aftersales
Import of
RecordsA
arvato
Retailer
Consumer
Manufacturer
Manufacturer
Manufacturer
Offshore
Manufacturing
Import of
RcordsWarehousing Distribution AftersalesC
Retailer
Consumer
Manufacturer
Manufacturer
Manufacturer
Distributor
Distributor
Distributor
arvato
Offshore
Manufacturing
Import of
RecordsWarehousing Distribution AftersalesB
NO SYNERGIES
NO SYNERGIES
HIGH SYNERGIESHIGH SYNERGIES
HIGH SYNERGIES
HIGH SYNERGIES
Synergy driven Scalable Supply Chain Solutions
Synergies
Scalability
Cooperation
Effectiveness
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Services Overview
Based on an agreed Business Model and implementation scenario
the arvato service solutions will be designed by using the following
building blocks:
BUSINESS TO BUSINESS (B2B) BUSINESS TO CONSUMER (B2C)SUPPLY CHAINS
AFTER MARKET
SERVICES
CUSTOMER SERVICE
SOLUTIONS
SUPPLY CHAIN
MANAGEMENT
E-COMMERCE
SOLUTIONS
Services
&
Solutions
IT
Best
Practices
Infra-
structure
Industries
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Services & Solutions
International Technical Support
International Customer Services
Telemarketing Services
BPO Management
Social Media
Consulting & Advisory Services
CUSTOMER SERVICE SOLUTIONS
Customer Service Solutions
Service Parts Logistics
Reverse Logistics
Repair & Refurbishment
Call & Returns Avoidance Solutions
Multi-Vendor Management
AFTER MARKET SERVICES
On-Line Marketing
e-Commerce Web Development
Financial Services
Digital Distribution
Global Fulfillment Services
Customer Service Solutions
E-COMMERCE SOLUTIONS
Packaging & Postponement
Warehousing & Distribution
Transportation Management
Multi-Channel Fulfillment Services
Value-Added Logistics Services
Planning & Materials Sourcing
SUPPLY CHAIN MANAGEMENT
Services
&
Solutions
IT
Best
Practices
Infra-
structure
Industries
arvato is a business process outsourcing service provider that
supplies its customers with tailor-made solutions for customer
interaction processes.
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arvato’s Solution Assets
Arvato has a strong international footprint in B2B and B2C business:
Distribution network in close proximity to consumers and
retailers;
International seamless transportation network to connect
distribution centers;
Global SAP based IT infrastructure to manage flow of
goods and customer’s value chains;
Standardized processes and industry specific best
practices to fulfill customers requirements;
L O C A L A S S E T S
G L O B A LA S S E T S
Performing in distribution means fulfilling
service levels.
Using global assets as operational backbone
and developing local assets to fulfil customer’s
demands.
Service and compliance is a real differentiator in Russia.
Services
&
Solutions
IT
Best
Practices
Infra-
structure
Industries
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arvato global IT Platform
SAP BASED ARCHITECTURE
IMPLEMENTATION TEMPLATE
BEST PRACTICES
Proven SAP architecture
Globally implemented
24/7 global support
Preconfigured modules for processes, configurations, interfaces and integration scenarios
Modular setup of business requirements
Efficient implementation (time and risk)
Operational Best Practices are fully integrated in SAP architecture
IT Best Practices are fully integrated in arvato‘s global IT structure
arvato provides an integrated architecture based on leading IT-
solutions offering highest client value.
Services
&
Solutions
IT
Best
Practices
Infra-
structure
Industries
Synergies
Scalability
Cooperation
Effectiveness
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arvato global footprint
USAValencia CALouisville KYDuncan SCPleasant Prairie WIAustin TXWeaverville NCEl Paso, TX> 200,000 m2
Ireland> 12,000 m2
France AttonBussyLonges Paris Torvilles> 75,000 m2
NetherlandsVenloVenray> 70,000 m2
PolandSzczecinPoznan> 26,000 m2
UKLondonMilton KeynesWednesbury> 50,000 m2
Singapore> 60,000 m2
ChinaShanghaiShenzhenHong KongGuangzhou> 80,000 m2Italy
> 10,000 m2
CzechStochovBrno> 15,000 m2
RussiaMoscowYaroslavl> 65,000 m2
GermanyDuerenGueterslohMonheimFrankfurtMuenchenLeipzig> 332,000 m2
Spain> 25,000 m2
Australia> 10,000 m2
BrazilManausSao PauloHortolândiaGuarulhos> 45,000 m2
Japan> 10,000 m2
India> 10,000 m2
50 Fulfillment centers 200 Field stocking locations 35 Techsupport Call Centers15 Repair Centers
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Misconception of doing Business in Russia
… lack of transparency
… corruption
… inadequate rule of law
… inefficient institutions
… immigration and visa system
…
Russian Myth:
To be successful in Russia a service provider
must have absolute commitment to managing
bureaucratic workload and inefficient
institutions…
… and requires rigorous, bottom-up Risk Management:
Thorough due diligence of all businesses and contracts
Identification of best-in-class partners and suppliers
Alignment of interests, embodied in the form of strong contracts
Internal management to maintain and monitor business activities
Clear internal guidelines and codes of conduct
Business Continuity Planning
arvato Russia follows strong internal guidelines based on the global codes of conduct and is
fully committed to overcame “Russian Myths” to deliver best services to their customers.
Typical real estate projects in Russia require approx. 250 approvals!
arvato …. from complexity to simplicity
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Excellent performance within a realistic ramp-up period at reasonable costs.
arvato has long term experience in operating supply chain operations in various
industries applying best practices and advanced IT systems.
Customer satisfaction due to reliable, stable, best-in-class SAP based IT solution
corresponding to customers’ requirements.
Financial stability guaranteed through Bertelsmann financial strength.
Further operational and technical capabilities to expand - strong willingness to learn
and become better.
International corporate footprint, which matches customers' strategic goals.
Excellent references with successful implementations of international projects and new
businesses.
Potential strategic partnership with arvato in fulfilment and operations.
Why to choose arvato?
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Your Contacts
Michael EckensbergerDirector Business Development & Solutions
phone +7 4852 22 04 20 ext. 101 mobile: +7 980 748 50 [email protected]
ARVATO RUSSIA
Svobody Str. 97
150049 Yaroslavl - Russia