Organizational socialization is the process by which newcomers learn an organization's values and norms and acquire the work behaviors necessary to perform jobs effectively.Answer

a.True

b.False

Managers who are high on negative affectivity are always in a bad mood.

a.True

b.False

Effective managers need to have a high external locus of control.Answer

a.True

b.False

Differences in the levels of organizational commitment among managers in different countries can be attributed to forces in the general environment of the organization.Answer

a.True

b.False

When an African-American feels singled out in a group of white workers, a conflict management strategy that can be used successfully would be:Answer

a.Benchmarking

b.Increasing diversity awareness

c.Top-down management

d.Bottom-up management

e.Changing organizational culture

The goals that all parties in conflict agree to are known as:Answer

a.Superordinate goals

b.Benchmark goals

c.Subordinate goals

d.Distributive goals

e.Integrative goals

The marketing department needs the production department to manufacture the goods it attempts to sell, while the production department needs the marketing department to find customers for the goods that it is producing. This is known as:Answer

a.Scarce resources

b.Controlling the agenda

c.Incompatible evaluation systems

d.Overlapping authority

e.Task interdependence

Organizational conflict is the discord that arises when the goals, interests, or values of different individuals or groups are incompatible and those individuals or groups block or thwart one another's attempts to achieve their objectives.Answer

a.True

b.False

Jim, the Dean of Student Services, and Paula, the Dean of Academic Affairs, are in disagreement about how to handle misconduct of a student. This is an example of:Answer

a.Interpersonal conflict

b.Bottom-up conflict

c.Interorganizational conflict

d.Intragroup conflict

e.Intergroup conflict

A manager conducts a meeting in such a way that she has a strong influence on the alternatives for a decision that are discussed in the meeting. This is known as:Answer

a.Forming alliances

b.Being in a central position

c.Controlling the agenda

d.Relying on objective information

e.Generating resources

Self-managed teams within organizations typically work according to which type of communication network?Answer

a.Chain

b.Spiral

c.Circle

d.All-channel

e.Wheel

Groupware is more successful for all the following reasons EXCEPT:Answer

a.The work is group-based

b.It has the full support of top management

c.The culture stresses flexibility

d.Members are rewarded based on individual performance

e.It is used for a specific purpose

Gary has some important information to share with his staff. In the communication process, Gary would be the sender.Answer

a.True

b.False

Anything that hampers any stage of the communication process is known as feedback.Answer

a.True

b.False

Around 19% of Under Armour's sales are from Dick's & 9% from the Sports Auth..

AnswerTrueFalseOhno Taiichi pioneered the development of _____ in the 1960s, which is to continuously find methods to improve the efficiency of the production process to reduce costs, increase quality, and reduce car assembly time.

Answer

Small-batch production

Lean manufacturing

Mass production

Assembly line

Under Armour opened its first store in ____ in May of 2011.

Answer

Thailand

United States

Mexico

China

Enterprise has been ranked among the _____ best companies.Answer

Top 10

Top 20

Top 50

Top 100

An employee's perception about the extent to which her effort will result in a given level of her performance is known as:Answer

a.Valence

b.Expectancy

c.Instrumentality

d.Equity

e.Inequity

In extrinsically motivated behavior, the source of motivation is in the consequences of the behavior, and not in the behavior itself.Answer

a.True

b.False

As a manager, Michael derives a sense of accomplishment and achievement from assisting his organization achieve its goals. Michael's motivation to perform is:Answer

a.Extrinsic

b.Intrinsic

c.Equity based

d.Prosocial

e.Monetary

As a reward for completing his assignment two weeks ahead of schedule, Scott rewarded himself with a long vacation. The reward is a(n):Answer

a.Vicarious reinforcer

b.Negative reinforcer

c.Self-reinforcer

d.Expectancy

e.Valence

According to Fiedler, managers can change their style and can adopt different styles in different kinds of situations.Answer

a.True

b.False

When a manager negotiates with his superior to expand his authority to be allowed to initiate proposals for possible new product launches, we say that he has increased which type of power?Answer

a.Reward power

b.Referent power

c.Coercive power

d.Legitimate power

e.Expert power

Empowerment can often times detract from effective leadership.Answer

a.True

b.False

Women tend to be stereotyped as ______ and men tend to stereotyped as ______.Answer

a.nurturing; supportive

b.task-oriented; interpersonal

c.directive; nurturing

d.supportive; directive

e.directive; supportive

Erik had been very successful at his old company, but recently it was acquired by Google. The two companies work norms are very different. Erik feels uncomfortable because he wants to be a good employee and conform to Googles norms, but he also is having a hard time accepting that Googles norms are better. According to class lecture, which of the following would make Erik more likely to change his inconsistent attitudes?Answer

a.Erik believes that the issue is very important.

b.Erik feels he has no influence over the issue.

c.Erik finds he performs better when he follows his old companys work norms rather than Googles.

d.All of the above.

Which of the following is true about conflict and its management?Answer

a.Minimizing conflict generally improves team performance.

b.Disagreements about how a team should work are known as process conflict.

c.A moderate level of relationship conflict is often functional.

d.Compromise is the most effective conflict resolution style.

Which of the following statements is NOT true about emotional intelligence (EI)?Answer

a.EI is an individuals non-cognitive skills and capabilities.

b.Emotional intelligence primarily measures the ability to understand how others are feeling (i.e., social skill, empathy).

c.EI is especially important in jobs that require frequent social interaction.

d.Studies show that EI can be developed rather than being fixed.

Jim is a legal expert on the auto industry. His boss has recently assigned him to lead an important legal case for an automotive industry client. But, Jim is stressed out and anxious because the stakes are so large. According to Path-Goal leadership theory, Jims boss should use which type of leader behavior to help Jim succeed:Answer

a.Supportive

b.Directive

c.Initiating Structure

d.Participative

Recall the clip from Dangerous Minds about a teacher and her efforts to motivate her students in their study of poetry. True or False: The clip demonstrated that use of extrinsic motivational techniques can damage intrinsic motivation.AnswerTrueFalse

You lead a team of employees who develop creative ideas for toys. A few members regularly contribute ideas. You are discouraged, however, because several other members attend regularly and work hard on their assignments - but they only contribute their own ideas if they are encouraged to do so. Moreover, these members seem too intimidated to challenge others ideas. Based on class discussion, this problem can best be described as:Answer

a.Groupthink

b.Illusion of control

c.Free rider tendency

d.Lack of legitimacy

Which theory highlights that motivation is highly influenced by choice of a referent individual?Answer

a.Theory Y

b.Reinforcement Theory

c.Equity Theory

d.Expectancy Theory

Which is not an advantage of group decision-making (when the group is working well)?Answer

a.Increased efficiency

b.Better decisions

c.More creativity

d.Greater acceptance of decisions

WashUrCar, which operates five car washes, is attempting to decide whether or not it should purchase a new type of drying equipment. This represents which type of decision for the organization?Answer

a.Programmed

b.Intuition

c.Optimizing

d.Nonprogrammed

e.Satisficing

The likelihood of a manager making an error in judgment is much greater in programmed decision-making than in nonprogrammed decision-making.Answer

a.True

b.False

When groupthink occurs, pressures for agreement and harmony within a group tend to encourage individuals to think independently, raise questions, and develop creative alternatives.Answer

a.True

b.False

When managers cannot assign probabilities of future occurrence to possible alternatives to a decision, this is known as:Answer

a.Certainty

b.Risk

c.Bounded rationality

d.Uncertainty

e.Satisficing

As group size increases, social loafing decreases.Answer

a.True

b.False

Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as:Answer

a.Informal groups

b.Interest groups

c.Virtual groups

d.Sequential task interdependence groups

e.Self-managed work teams

A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force "will take up the slack." This group member is exhibiting:Answer

a.Cohesion

b.Synergy

c.Conformity

d.A group role

e.Social loafing

The new product development team for Midland-Grau is made up of engineers from Germany, England, and the United States. This is known as a(n) _____________ group.Answer

a.Cross-cultural

b.Informal

c.Virtual team

d.Cross-functional

e.Command

Human skills can only be learned through education and training.Answer

a.True

b.False

A desired future outcome that a firm hopes to achieve is called a goal.Answer

a.True

b.False

Levi Strauss announced that, due to declining global sales, it would lay off 12 percent of its workforce. This was an example of:Answer

a.a low-cost strategy

b.innovation

c.restructuring

d.empowerment

e.realignment strategy

By reducing the amount of resources an organization uses to produce goods and services, they can decrease their efficiency.Answer

a.True

b.False

What is a "core competency"? How is it related to a competitive advantage? Give an example of core competency.

Identify and discuss the "four building blocks" of competitive advantage.The four blocks are increasing efficiency, innovation, customer responsiveness, and qualityExplain how a retail store can implement the two types of strategies mentioned in the text.

Innovation, is that the firm can create and improve the good they are producing so that they can deliver better product to the consumer Customer responsiveness is the ability that a firm can identify the need of the customer and change their service or product accordingly to create more value for the customer. Quality is the can give customer .Define the two major trends of empowerment and self-managed work teams, and give a realistic business example of each of these.