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TERM PAPER ONRoles and Responsibilities of Manager at Different Levels of Organizational Hierarchy in Banglalink GSM Telecom CoTERM PAPER ONRoles and Responsibilities of Manager at Different Levels of Organizational Hierarchy in Banglalink GSM Telecom CoSubmitted ToProfessor Dr. Quazi Abdus Samad Course Instructor Faculty of Business & EconomicsSubmitted ByNoor Ibne Salehin 111082071Submission Date: December 26, 2008United International UniversityRoles and Responsibilities of ManaTRANSCRIPT
TERM PAPERON
Roles and Responsibilities of Manager at Different Levels of
Organizational Hierarchy in Banglalink GSM Telecom Co
TERM PAPERON
Roles and Responsibilities of Manager at Different Levels of
Organizational Hierarchy in Banglalink GSM Telecom Co
Submitted To
Professor Dr. Quazi Abdus SamadCourse Instructor
Faculty of Business & Economics
Submitted By
Noor Ibne Salehin 111082071
Submission Date:
December 26, 2008
United International University
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
Md. Yeaqub AliUnited International University
December 26, 2006
Professor Dr. Quazi Abdus Samad
Course Instructor, fall semister 2006Faculty of Business & EconomicsUnited International university
Dear Sir:
Subject: Submission of Report on “ Roles and Responsibilities of Manager at Different Levels of Organizational Hierarchy in Banglalink GSM Telecom Co”
This is informing that I completed of “Term paper.” The topic of the research is “Roles and Responsibilities of Manager at Different Levels of Organizational Hierarchy in Banglalink GSM Telecom Co” In preparing this report; a careful attempt has been made regarding the use of most useful and valuable information and findings from both primary and secondary sources. The name of all sources of information is mentioned in the reference section of the report for your wise judgment. I think this project paper has helped me a lot in enhancing my knowledge about this subject matter. I have really enjoyed during conducting this project work and preparing the report.
I hope that my work would meet the level of your expectation.
Thank You.
Sincerely yours,
Noor Ibne Salehin111082071United Internation University
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
All praises are due to the Almighty Allah without whose kind blessings, it would not be
possible to complete the report.
In the process of preparing the report, I received valuable inputs, guidance, assistance and
instructions from a number of respected persons. I would like to express my gratitude and
sincere thanks to those persons for their immense help and enormous cooperation.
First of all, I would like to convey my gratitude to my honourble Mr. Quazi Abdus
Samad, who has given me the opportunity of conducting the research on “Roles and
Responsibilities of Manager at Different Levels of Organizational Hierarchy in
Banglalink GSM Telecom Co”
I also express my sincere thanks to Mr. Delwer Hossain, Assistant Chief; Ministry of Finance
who have given me valuable inputs and guidance during conducting the research work and
preparing the report.
At last I would like to express our thankful gratitude again to my respected faculty
Mr. Quazi Abdus Samad because he has given me the opportunity of conducting such
kind of project and helping in preparing the project report which will be very helpful for
my prospective career.
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
Acknowledgement
Small firm
High
Moderate
Low
Large firm
Resources AllocationSpokesperson
EntrepreneurFigureheadLeader
LiaisonMonitorDisturbance handlerNegotiator
EntrepreneurDisseminator
Importance of Management Roles in small
and large Firms:
Importance of Managerial Roles in small and large Firms
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
History & Background
On September 2nd 2004, Orascom Telecom has purchased 100% of the shares of Sheba
Telecom in Bangladesh. Sheba Telecom holds a nationwide GSM license and operates a
network serving approximately 60,000 subscribers primarily in and around Dhaka,
Chittagong and Sylhet.
On October 20th 2004, Chairman and CEO of Orascom Telecom, Mr. Naguib Sawiris as well
as the executives of the company have announced the re-branding of Sheba Telecom into
Banglalink™ and the actual purchase of the shares.
On February 10th 2005, Orascom Telecom announced the launch of GSM mobile services in
Bangladesh. Banglalink offered different attractive pricing plans from its newly launched
prepaid service, which came in addition to its already available postpaid monthly service. A
great presentation was done by Mr. Lars P. Reichelt CEO of Bangalink after which reporters
were impressed by the offers.
The operation in Bangladesh will further enhance Orascom Telecom’s growth and leadership
in mobile services. OTH intends to remain the leading emerging markets mobile services
operator with a primary focus on investing in and developing core GSM operations in
Algeria, Bangladesh, Egypt, and Iraq
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
The managerial hierarchy of
Banglalink GSM Telecom Company
Top-level managers,
In management Banglalink group top-level managers are
1. CEO
2. Functional manager
3. Operational manager
Mid-level managers:
1. Human resource manager
2. Program manager
3. Administrative manager
Lower level Managers:
1. Marketing manager
2. Sales manager
3. It and billing manager
4. Excess network manager
5. Senior commercial executive
6. Distribution manager
7. Customer relation officer
8. Contact manager
9. Operation & maintenance manager
10. Transport manager
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
Roles of Mangers in Banglalink Telecom Company
I found in Banglalink Telecom Company they are maintaining these roles, which are listed
down below.
Leadership roles:
Banglalink Telecom Company has more control on leadership. Once upon a time they were
no able to maintain the law of leading, but now they achive leadership role to establish their
company as a running position. They maintain 95% leadership role.
The motivation and activation of subordinates are more satisfactory and Banglalink Telecom
Company most important roles based on staffing and associated duties.
Figure : Leadership role on Banglalink
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
Liaison Roles:
In Banglalink Telecom Company Liaison role is another important part of their organization,
by following this role they able to made connection between tops to bottom.
In our visiting organization concentrate on Acknowledging mail; doing external board work;
performing other activities that involve outsiders.
Banglalink Telecom Company maintain in 95% Liaison role
Figure : Liaison roles on Banglalink
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
Monitoring Roles:
Thus, the three informational roles are primarily concerned with the managerial decisions.
Monitoring is one of them. In the monitoring role, the managers of Banglalink Telecom
Company received and collection information.
Banglalink Telecom Company concentrate on seeking and receiving wide variety of special
information to develop thorough understanding of organization and environment; emerges as
nerve center of internal and external information about the organization.
The percentage of monitoring in Banglalink Telecom Company 100%
Figure : Monitoring Roles on Banglalink
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
Spokesperson roles:
Spokesperson role is another part in Banglalink Telecom Company; the namager of
Banglalink Telecom Company are very much involved in spokesperson role.
Banglalink Telecom Company mixed up transmits information to outsiders on organization's
plans, Policies, actions, results, etc. serves as expert on organization's industry. The
percentage of spokesperson role is 95% Banglalink Telecom Company.
Figure : Spokesperson roles on Banglalink
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
Informational Roles:
As a multinational Group Banglalink Telecom Company makes link with modern technology
so it is essential for that to cope with informational roles. Its helps their managerial works
smoothly.
In Banglalink Telecom Company all managers, has to follow some important degree which
fulfill with informational roles, receiving and collecting information from other organizations
and institutions outside their own organization.
Banglalink Telecom Company following 85% informational roles.
Figure : Informational Roles on Banglalink
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
Decisional Roles:Disturbance Handler managers take corrective action in response to previously unforeseen
problems. Banglalink Telecom Company desisional role is 90%
Figure : Decisional Roles on Banglalink
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
Responsibilities of managers at different level of
Banglalink Telecom Company
CEO
The major duties of CEO of Banglalink Telecom Company is that, he spends his time in
decision making as well as planning in carrying out organization goals. Actually he is a
decision-maker and controlling all process.
Top Level
The major duties of top level managers of Banglalink Telecom Company are spending more
time to set planning, organizing and controlling rather than mid level, and lower level
managers. But they are also spending their time in leading but it is less than first line or mid
level managers.
Mid Level
The mid level managers of Banglalink Telecom Company are spending their time in carrying
out organizational goals in planning, organizing, and controlling as well as leading. But in
leading functions their contribution is less than planning, organizing or controlling
First Level
First level managers are spending their time in leading. But they have a contribution in
planning, organizing, and controlling but it is less than top or mid level managers.
Operatives level managers
Actually they do the fieldwork. They can't interfere in planning, organizing or controlling,
but they have to pay contribution in leading, but not so much contribution. They also research
market.
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
Distribution of per functions by organizational levels in
Banglalink Telecom Company
Figure: Top level manager’s functions in Banglalink telecom company
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
Figure: Min-level manager’s functions in Banglalink telecom company
Figure: Lower level manager’s functions in Banglalink telecom company
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
According theoretical concept
According to practical arena
Top Level
Mid Level
First Level
Operatives Level
CEO
Mid Level
First Level
Operatives Level
Top Level
Comparison between organizational
Hierarchy
AnalysisIn theoretical part we see that there are three basically three levels of managers, which are
top-level managers, mid-level managers, and first line level managers, but in practical part we
see that there are four levels. I.e. CEO top-level managers, mid-level managers, lower level
managers, as well as operatives level managers. We know that in big organization there are
basically four levels of managers.
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
Comparison between theoretical part and practical part in time
spent in carrying out organizational goals
Top-Level Managers part
Figure: Top level manager’s functions in Banglalink telecom company
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
According to theoreticalconcept
Figure: Top-level manager’s functions in Banglalink telecom company
Analysis:
In theoretical part we see that the top-level managers pay contribution in planning 30%,
Organizing 30%, Leading 28% and Controlling 12%. But in practical part top-level managers
pay contribution in Planning 35%, Controlling 14% leading 18%, and organizing 33%.
Table analysis:
Functions Theoretical Part Practical Part Lack
Planning 30% 35% -5%
Organizing 30% 33% -3%
Leading 28% 18% 10%
Controlling 12% 14% -20%
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
According to PracticalConcept
Comparison between theoretical part and practical part in time
spent in carrying out organizational goals
Mid-Level Managers part
Figure: Mid level manager’s functions in Banglalink telecom company
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
According to Practicalconcept
Figure: Mid level manager’s functions in Banglalink telecom company
Analysis:
In theoretical part we see that the Mid-level managers pay contribution in planning 20%,
Organizing 30%, Leading 35% and Controlling 15%. But in practical part Mid-level
managers pay contribution in Planning 21%, Controlling 10% leading 32%, and organizing
37%.
Table analysis:
Functions Theoretical Part Practical Part Lack
Planning 20% 21% -1%
Organizing 30% 37% -7%
Leading 35% 32% 3%
Controlling 15% 10% 5%
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
According to theoreticalconcept
Comparison between theoretical part and practical part in time
spent in carrying out organizational goals
First line-Level Managers part
Figure: First level manager’s functions in Banglalink telecom company
Analysis:
In theoretical part we see that the First-level managers pay contribution in planning 17%,
Organizing 20%, Leading 55% and Controlling 8%. But in practical part Mid-level managers
pay contribution in Planning 17%, Controlling 9% leading 54%, and organizing 20%.
Table analysis:
Functions Theoretical Part Practical Part Lack
Planning 17% 17% 0 %
Organizing 20% 20% 0 %
Leading 55% 54% 10 %
Controlling 8% 9% -1 %
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
According to theoreticalconcept
Figure: First level manager’s functions in Banglalink telecom company
Analysis:
In theoretical part we see that the First-level managers pay contribution in planning 17%,
Organizing 20%, Leading 55% and Controlling 8%. But in practical part Mid-level managers
pay contribution in Planning 17%, Controlling 9% leading 54%, and organizing 20%.
Table analysis:
Functions Theoretical Part Practical Part Lack
Planning 17% 17% 0 %
Organizing 20% 20% 0 %
Leading 55% 54% 10 %
Controlling 8% 9% -1 %
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
According to Practicalconcept
Comparison and contrast between theoretical and
Practical
(According to Mintzberg roles)
Table analysis
Roles Theoretical Part Practical Part Lack
Leadership 100% 90% 10 %
Liaison 100% 95% 05 %
Monitoring 100% 100% 0 %
Informational 100% 85% 15 %
Decisional 100% 90% 10%
Spokesperson 100% 95% 05%
Recommendation on Phase III: According to our opinion BanglaLink Telecom Company is
doing their business well. Some parts they are closely related with theoretical concept and
some part they have lack. But over all their performance is satisfied.
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
Conclusion:
Management is the process of designing and maintaining an environment for the purpose of
efficiency accomplished selected aims. One of the most important human activities is
managing. For that reason all managers' carry out managerial functions, roles and
responsibilities. Managerial functions, roles and responsibilities. Managers are changed with
the responsibilities of taking actions that will make him possible, for individuals to make him
possible, for individuals to make their best contributions to group objectives. Good managers
listen more than talk. They have a good sense of humor that can be used good managers as a
powerful tool. they take their jobs seriously by maintaining the roles and responsibility of
their perspe4ctive organization. Thus managing a nuclear power plant in different from
managing levels. Finally we can easily distinguish about the special purpose of the project
report, which promotes excellence among all levels in organization, especially among
managers aspiring managers and other professionals.
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co
Recommendation:
A solid grounding in management is essential to successfully siding today's large of small,
profit or not-for profit organizations through rapidly changing times. From the theory,
research and practice we find similarity between our visiting organizations and also found
some contrast. But most of the parts of the reports are similar like theoretical study. In some
place we find lack, which can be negligible. If we identify the Banglalink Gsm Telecom Co.
in terms of managerial value as 100% but there achievement found 85% that is excellent and
acceptable. And they have a long periodical experience in Telecommunication Business
sides. So, we think, though they have some contrast but they could all try to remove there
lack age to over come from the present situation.
Roles and Responsibilities of Manager at Different levels of organizational Hierarchy in banglalink GSM Telecom Co