bankdagen 2018, johan hallberg, idc
DESCRIPTION
Johan Hallberg's presentation on "Tredje plattformen ändrar allt!" from Bankdagen.TRANSCRIPT
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Bank 2018 – Tredje plattformen ändrar allt!Vad väntar Er? Och kunden!?
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Välkommen till Bank 2018
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Välkommen till Bank 2018
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Google lanserar automatiska uppkopplade plånböcker med krediter, billån och bolån – globalt!
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“Hur skickar du pengar till
vänner eller någon i din
familj?”
“Självklart använder jag
Facebook Bank! Enklare för alla
oavsett var de än är - 24/7!
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Nya typer av banker
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Svenska banker säger:“Vi kan föra över pengar snabbt! Swish!”
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Så... Hur ser framtiden ut?
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Framtiden definieras av utmaningarna!
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Verksamheten idag…
Nya lagar och krav
Nya kundbetenden
Krav på ökad effektivitet
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Den tredje plattformen förändrade allt!
Mainframe Terminal
LAN/Internet Client/Server
Stordatorn &Terminaler
PC & Internet
Mobiler & Molnet
Tusentals användare
Miljoner användare
Miljarder användare
14
~1965 – 1985
1985 – 2005
2005 – ?
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15© IDC 2013
Helt nya möjligheter!
Helt nya innovationer
Sakernas internet (IoT)
Uppkopplade automatiska
bilar
Tillverkning hemma –
3D printing
Omnichannelkundupplevelser
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Kundupplevelsen förändras
17
Upplysta kunder Mobila kunder 24/7
Diskutera varumärken online
Nya sätt att ge service
Traditionell Digitala
marknadsföringMängden data om kunden
ökar konstant
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Var någon med i...
KYCPROJEKTET?
*KNOW YOUR CUSTOMER
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Helt ny nivå av kundinsikt – Moves!
Acquired by:
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Vad måste göras?
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Dagens utmaningar
"Our strategy going forward is simple. First, end-to-end process simplification. Second, reinvest the savings into growth." (UK-based financial services group)
"Our IS organisation has to do three things: innovate, accelerate and simplify." (Global pharmaceutical company)
"The keys words are: simplification, acceleration, innovation and information security." (Global automotive related manufacturer)
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Formeln för succé?
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RÅD FRÅN COACHEN
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INNOVATION ÄR
NÖDVÄNDIGT!
*OM INTE DU GÖR DET, GÖR NÅGON ANNAN DET
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BRYT MÖNSTER!
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People Process
Technology
Success
Sluta jobba i silon – Samarbete vinner!
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VÄLJSTRATEGISKA
PARTNERS
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FÖRÄNDRINGAR TAR TID!
People Process
Technology
Success
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1975 1994
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TEKNIK ÄR VIKTIGTMEN…
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FÖRSTÅ
KUNDENS BEHOV
ÄR ALLT!
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Vi vet det inte är detta...
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Konsumenterna och lösningarna är här!
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VAR VILL NI VARA
2018?
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Tack för mig!
Johan HallbergResearch Manager, IDC NordicNordic Services and CXITGlobal IT Buyers Research Program
[email protected]+46 703078873 @JohanHallberg