basic management skills (lec 01)

7/24/2019 Basic Management Skills (Lec 01)

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Management Skills DevelopmentMN 4092

Date Lecturer Topic

October 21 Ms. Gayithri Introduction

October 28

Ms. Gayithri

Interpersonal skillsCommunication Skills

November 4 Ms. Amali Intrapersonal skills Developing self-awareness

November 11

Ms. Amali

Intrapersonal skills Developing self-awareness

November 18 Ms. Amali Intrapersonal skillsManaging stress

November 25

Poya day

December 2 Ms. Gayithri Interpersonal skillsMotivating Employees

December 9 Ms. Gayithri Interpersonal skills - Managing Conflicts

December 16

Ms. Amali

Intrapersonal skillsProblem solving

December 23 Reading week

December 30

Dr. Dinesh

People management skills

January 6 Dr. Dinesh People management skills

January 13

Dr. Dinesh

People management skills

January 20 Dr. Dinesh People management skills

January 27 Student presentations

February 3 Student presentations

The Nature of Management

Managers have to cope with diverse and far

reaching challenges

To keep pace with ever-advancing technology

To find ways to incorporate the internet and e-

business into their strategies and business

model

Strive to remain competitive in a dynamic andfar reaching world.

What do managers have in

common

They get things done through their

organization

They create the systems

They create the environment for

organizations

Why Management?

Without management, people would pursue

their own objectives independently and this

would lead to ----waste and inefficiency

If people pursue their own objectives

independent with waste and inefficiency

then it will lead to --- Mismanagement

Why Management?

Interest of Stake holders

Optimum resource utilization

Uncertain business environment

Business growth

Promotes innovation

Tackles problems

Coordination and Direction


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Definition of Management

The attainment of organizational goals in an

effective and efficient manner through

Four functions

Planning

Organizing

Leading

Controlling

Mangers use a multitude of skills to perform

functions.

PLANNING

ORGANIZING

LEADING

CONTROLLING

- Defines goals for future

organizational

performance, decide tasks

and use of resourceneeded

Types of plan

Comprehensive

Annual work plan

Long-range plan

Strategic planning

When Walt Disney first founded the business, a

major strategy was to bring Disneys great

storytelling to life with immersive experiences

never before imagined (Iger, R., 2012 Annual

Report and Shareholder Letter, p. 1).

Robert Iger stated that Disneys three major

strategies have been to create high-quality

content for families, making that content more

engaging and accessible through the innovative

use of technology, and growing our brands and

businesses in markets around the world (Iger,2012, p. 1).

PLANNING

ORGANIZING

LEADING

CONTROLLING

Follows planning, Reflects

how organization tries to

accomplish plan, involves

assignment of tasks in to

departments, authority and

allocation of resources

across organizations

Eagle insuranceAVIVA

This vital step is an integral part

of Aviva Group's vision ofbecoming One Aviva' to deliver

a cohesive customer experience

across the lobe

PWD

ADM

W/S ENGTR/D

CM

PLANNING

ORGANIZING

LEADING

CONTROLLING

The use of influence to motive

employees to achieve the

organizations goals. Michael Dell, Meg Whitman

of eBay


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PLANNING

ORGANIZING

LEADING

CONTROLLING

Monitoring employees activities

Determining whether the organization is

on target toward its goals

Making corrections as necessary

Management Skills

Skills

Conceptual Skillscognitive ability to see theorganization as a whole and the relationships among its

part

Human Skillsability to work with and throughother people and to work effectively as a group member

Technical Skills Understanding of and proficiencyin the performance of specific tasks

Managerial Roles


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CategoryRole Activity Examples

InformationalMonitor Seek and acquire work-

related information

Scan/read trade press, periodicals,

reports; attend seminars and

training; maintain personal contacts

Disseminator Communicate/

disseminate information

to others within the

organization

Send memos and reports; inform staffers

and subordinates of decisions

Spokesperson Communicate/transmit

information to outsiders

Pass on memos, reports and

informational materials; participate in

conferences/meetings and report

progress

Interpersonal

Figurehea

d

Perform social and

legal duties, act as

symbolic leader

Greet visitors, sign legal

documents, attend ribbon cutting

ceremonies,

host receptions, etc.

Leader Direct and motivate

subordinates, select

and train employees

Includes almost all interactions with

subordinates

Liaison Establish and

maintain contacts

within and outside

the organization

Business correspondence,

participation in meetings with

representatives

of other divisions or organizations.

Decisional

Entrepreneu

r

Identify new ideas

and initiate

improvement

projects

Implement innovations; Plan for

the future

Disturbance

Handler

Deals with disputes

or problems and

takes corrective

action

Settle conflicts between

subordinates; Choose strategic

alternatives;

Overcome crisis situations

Resource

Allocator

Decide where to

apply resources

Draft and approve of plans,

schedules, budgets; Set priorities

Negotiator Defends business

interests

Participates in and directs

negotiations within team,

department, and organization

Thank You.

basic management skills (lec 01)

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