being an emotionally intelligent leader...being an emotionally intelligent leader employee...
TRANSCRIPT
Being an Emotionally Intelligent
Leader
Employee Management Conference
November 2011
The Challenge . . .
―We are being judged by a
NEW YARDSTICK; not just
how smart we are, or by our
training and expertise, but
also how well we handle
ourselves and each other.‖
Daniel Goleman, Ph.D. Founder, Emotional Intelligence Services
Emotions – The “NEW” Yardstick
We have been conditioned to keep emotions out of the work place. High IQ has been the standard.
However, study after study has demonstrated that high IQ doesn’t necessarily predict future success.
In fact, low Emotional Intelligence can shut down the IQ abilities you may have.
Why Should Leaders Develop EI?
Research has found…
20-25% of success can come from IQ
20-25% of success can come from competency/skill
development
50-60% of success can come from EI
In fact…
IQ is inadequate in predicting success in the real world; EI gives you an edge
What will distinguish an organization is its ability to use its people to attract and retain workers, to promote creativity and build client relationships.
• Self-Awareness
• Self-Regulation
• Self-Motivation
• Empathy
• Effective Relationships
Relating to Ourselves
Relating to Others
The Competencies of Emotional Intelligence
“The greatest of faults is to be conscious of
none.”
Thomas Carlyle
Self-Awareness
Our ability to accurately recognize our emotions as they happen and understand how we respond to different people and situations.
What trips your trigger?
Self-Awareness
Try to discover why you react the way you do:
• Tune in to your emotions, self beliefs and self-talk.
• Understand your responses, why positive or negative.
• Why do you tend to react this way?
• Visualize yourself…what would you like to do differently?
Self-Regulation
Our response to our self-awareness. It is both restraining oneself and activating oneself.
Emotional Hijacking
Do Your Emotions Manage You…
OR
Do You Manage Your Emotions?
Self-Regulation
Take the reins and quit letting your emotions
lead you around!
• Listen—always let others finish speaking
• Step back/reframe—envision a different response
• Positive ―mindset‖
(Be cautious of negative ―self talk‖)
• Strive to act intentionally rather than reactively.
• Anger—don’t deny it; reframe it; impose time out
Self-Motivation
Our ability to take responsibility for ourselves, and manage or overcome our weaknesses or setbacks.
Self-Motivation
• Recognize that emotions affect your performance
• When a setback strikes, resist asking ―What’s wrong with
me?‖ Instead, ask ―What can I fix?‖
• Focus on what you do well and do more of it
• Pretend like you have lots of self-confidence
• Seek out opportunities
• Break down a larger goal into steps
Assessment
Complete the first 2 sections only
Self-Awareness
Self-Management
• Self-Awareness
• Self-Regulation
• Self-Motivation
• Empathy
• Effective Relationships
Relating to Ourselves
Relating to Others
Empathy
Recognizing and responding appropriately to the actions, needs and emotions of others.
Empathy
Empathy Traits – One-on-one
• Attention - only on the person.
• Say nothing and let the person talk.
• Let the person know you are listening – nod, ―uh-huh.‖ Summarize or paraphrase.
• Describe what person is feeling – ―You are pretty upset about the change.‖
• Ask open-ended questions to enhance your understanding.
• Help person sort out what to do – ―What do you think you should do now?‖
Effective Relationships
The ability to induce desirable results in others
including clear communication, conflict management, and bolstering peoples abilities
Effective Relationships
• Talk with your coworkers about their interests and
aspirations.
• Observe whom you think are inspirational or good
presenters and analyze why they seem to be effective.
• Try building consensus and support for team goals
• Work on conflict management skills
Assessment
Complete the last 2 sections
Awareness of Others
Relating to Others
• Self-Awareness
• Self-Regulation
• Self-Motivation
• Empathy
• Effective Relationships
Relating to Ourselves
Relating to Others
If your emotional abilities aren't in hand, if
you don't have self-awareness, if you are not
able to manage your distressing emotions, if
you can't have empathy and have effective
relationships, then no matter how smart
you are, you are not going to get very far.
Thank you!
TODD MCDONALD ATW Training & Consulting
515-727-0731