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REALTIME COLLABORATION IN HIGHER ED: Building Community Solutions
BEN FINEMAN Program Manager, Internet2
APRIL 2015
CONTENTS
REALTIME COLLABORATION IN HIGHER ED: Building Community Solutions
1.0 WELCOME, INTRODUCTIONS, EXPECTATIONS
2.0 DEFINITIONS AND FOUNDATIONS
3.0 WHY BOTHER WITH IP VIDEO AND VOICE
4.0 BARRIERS TO ADOPTION
5.0 COMPONENTS: PIECES OF THE PUZZLE
6.0 SIGNALING AND DIALING
7.0 SIP TROUBLESHOOTING
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CONTENTS
REALTIME COLLABORATION IN HIGHER ED: Building Community Solutions
8.0 ARCHITECTING VOIP SERVICES
9.0 GLOBAL COLLABORATION WITH NRENUM.NET AND WEBRTC
10.0 GLOBAL PERSPECTIVE: AUSTRALIA
11.0 CLOUD COLLABORATION SOLUTIONS
12.0 DESIGNING A FORWARD-LOOKING COMMUNITY ARCHITECTURE
13.0 ADVANCED APPLICATIONS: ULTRAGRID
14.0 ADVANCED APPLICATIONS: LOLA
15.0 THE FUTURE OF REALTIME COLLABORATION
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11.0 CLOUD COLLABORATION SOLUTIONS
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Who benefits most from collaboration technologies?
#1: Faculty #2: Students
Image credit: Stony Brook University
Image credit: Stony Brook University
Collaboration Technologies Boost Retention
Image credit: Stony Brook University
Most Valuable Collaboration Technologies
Image credit: Stony Brook University
Barriers to Adoption
1. Cost 2. Awareness/
Value Prop
Image credit: Stony Brook University
How to Increase Adoption
1. Lower Cost 2. Increase Ease
of Use 3. Increase
Quality
Image credit: Stony Brook University
Which tools are important to staff:
72%!
73%!
77%!
80%!
83%!
84%!
86%!
Room!Based!Video!
Mobile!Video!
Webinars!
Mobile!IP!Voice!
Web!Conferencing!(w/!Video)!
Desktop!IP!Voice!
Web!Conferencing!
Image credit: Stony Brook University
Which tools are important to faculty:
77%!
81%!
86%!
87%!
88%!
88%!
89%!
Mobile!IP!Voice!
Desktop!IP!Voice!
Mobile!Video!
Room!Based!Video!
Web!Conferencing!(w/!Video)!
Web!Conferencing!
Webinars!
Image credit: Stony Brook University
Which tools are important to students:
27%!
44%!
50%!
62%!
63%!
63%!
70%!
Desktop!IP!Voice!
Webinars!
Mobile!IP!Voice!
Web!Conferencing!(w/!Video)!
Room!Based!Video!
Web!Conferencing!
Mobile!Video!
Image credit: Stony Brook University
Most Common Use Cases
1. Faculty/Student 2. Administrative Meetings 3. Student/Student
Image credit: Stony Brook University
Preferred Hosting Model
41%!46%!
13%!
Full!Cloud! Hybrid! On!Prem!
Image credit: Stony Brook University
Why Go Cloud?
Image credit: Stony Brook University
Cloud Implementation Priorities
Video Collaboration Trends
• Room Based Video Conferencing
• Skype
Video Collaboration Trends
• Desktop Video • Web Conferencing • Lecture Capture • User Generated
Content • Mobility
Status Update: NET+ Video, Voice, and Collaboration
© 2015 Internet2
Area: Video, Voice and Collaboration Solution: Hosted Voice and SIP trunking Provider: Mitel (Aastra) and Level(3) Sponsors: Texas A&M University, Tulane
University
Internet2 NET+ SIP Services
Status • Moved to General Availability • Contract changed from Type B
to Type A • Improved SIP Trunking Prices • Open to all EDU institutions
Next Steps Add additional adopters, continue service improvement through Steering Committee
© 2015 Internet2
Area: Video, Voice and Collaboration Solution: Signaling Infrastructure Provider: Internet2 Sponsors: N/A
Internet2 Video Exchange
Status • Sunsetting hosted bridging
services • Adding schools to interoperable
video and voice signaling
Next Steps Convening university community to understand how this service can best serve R&E
© 2015 Internet2
Area: Video, Voice and Collaboration Solution: HD Video Collaboration Provider: Blue Jeans Network Sponsors: Wharton School of Business
Blue Jeans
Status • Service validation complete • Added new ramp model • Added availability non-members • Added additional features
Next Steps Amendment to add pilot model and additional products
© 2015 Internet2
Area: Video, Voice and Collaboration Solution: HD Video Collaboration Provider: IDSolutions Sponsors: Arizona State University
Vidyo by IDSolutions
Status • Service validation complete • Open to additional participants • Amendement to add interop and
remove client licensing
Next Steps Add additional adopters, form advisory board
© 2015 Internet2
Area: Video, Voice and Collaboration Solution: HD Video Collaboration Provider: eZuce Sponsors: University of Maryland
Baltimore county
ViewMe (formerly SeeVogh)
Status • Evogh acquired by eZuce • SeeVogh name changed to
ViewMe • Open to additional participants
Next Steps Amendment to improve service model
© 2015 Internet2
Area: Video, Voice, and Collaboration Solution: VoIP PoE over existing cabling Provider: Phybridge Sponsor: N/A
Phybridge
Status • Working to understand NET+
model • Seeking sponsor/service
validators
Next Steps Finalize proposed NET+ model
© 2015 Internet2
Area: Video, Voice, and Collaboration Solution: Echo Cancelling Mics Provider: Phoenix Audio Sponsor: N/A
Phoenix Audio
Status • Working to understand NET+
model • Seeking sponsor/service
validators
Next Steps Finalize proposed NET+ model
© 2015 Internet2
Area: Video, Voice, and Collaboration Solution: Video Conferencing Provider: Pexip (?) Sponsor: N/A
Pexip
Status • Working to understand NET+
model • Seeking sponsor/service
validators
Next Steps Finalize proposed NET+ model
© 2015 Internet2
Area: Video, Voice, and Collaboration Solution: Interactive Events Provider: Shindig Sponsor: N/A
Shindig
Status • Working to understand NET+
model • Seeking sponsor/service
validators
Next Steps Finalize proposed NET+ model
© 2015 Internet2
Area: Video, Voice, and Collaboration Solution: Web Conferencing Provider: Cisco/Intercall Sponsor: N/A
WebEx
Status • Working to understand NET+
model • Seeking sponsor/service
validators
Next Steps Finalize proposed NET+ model
© 2015 Internet2
Area: Video, Voice and Collaboration Solution: Video Conferencing Provider: Fuze Sponsors: St. Louis University
Fuze
Status • No adopters • Fuze is not able to engage to
improve model
Next Steps Working on sunsetting service