BENCHMARKING OF HR PRACTICES

INTRODUCTION TO BENCHMARKING Definition of Benchmarking-A comparison of similar

processes across public and private organization to identify best practices to improve organizational performance.

Are Benchmarking & Best Practices same?

Successful over Time Quantifiable results Recognized positive outcome: Repeatable Not linked to unique demographics

BENCHMARKING PROCESS

Identify HR practices to benchmark

Establish a core team

Select the benchmarking partners

Collect the data

Analyse and interpret the data

Prepare a report

Implement action plans

RESEARCH METHODOLOGY

IDENTIFICATION OF THE

PROBLEM

RESEARCH DESIGN

Definition of the information

needed

Questionnaire Design

Sampling Process &

Sampling Size

FIELDWORK OR DATA

COLLECTION

DATA PREPARATION

& ANALYSIS

REPORT PREPARATION & PRESENTATION

DATA ANALYSIS AND INTERPRETATION

INDUCTION PROGRAM

Yes100%

Formal Induction

Yes100%

Welcome-Kit

Employee handbook

welcome w

ith bou...

welcome le

tter/card

company st

ructu

re

Job description

0

1

2

3

4

5

6

7

8

9

components of welcome kit

No. of companies

on-job specific skills learning by observation

assigning a mentor/coach

0

1

2

3

4

5

6

7

8

9

10

Training new joinees

No. of companies

• EMPLOYEE SATISFACTION SURVEY

yes80%

No20%

Employee satisfaction survey

half-yearly25%

annually63%

once in 2 years13%

Frequency of Employee Satisfaction Survey

• PERFORMANCE AAPRAISAL PROCESS

Quarterly10%

half-yearly50%

yearly40%

Interval for Performance Feedback

0

1

2

3

4

5

6

7

Kind of performance appraisals

No. of companies

• TRAINING & DEVELOPMENT

0123456789

10

Identification of Training Needs

No. of companies

job specifi

c training

Motivational s

eminar

Leadersh

ip program fo

r talente

d managers

E-training

Cross

training

0

2

4

6

8

Type of Training

No. of companies

• REWARDS & RECOGITION

Monetary Non-monetary Both Not defined0

1

2

3

4

5

6

7

Type of Rewards

No. of companies

Creative so

lutions for c

ost-sa

ving & qualit

y

Customer S

atisfacti

on

Exceptional P

erform

ance on on-going basis

Innovation

Team-Effort

Years of a

ssocia

tion with

the organisa

tion012345678

Basis of Recognition

No. of companies

Aw

ard/

Certi

ficat

e

Pay

& B

enefi

ts

Dep

artm

ent w

ide.

..

Parti

cipa

tion

in ..

.

Tim

e-O

ff

Inst

ant R

ecog

nitio

n

0

1

2

3

4

5

6

7

8

9

Kind of Recognition

No. of companies

• PROMOTION PROCESS

Merit Basis10%

Seniority20%

Both70%

Basis of Promotion

Yes60%

No40%

Fast-Track Promotion program (Talented Managers)

•DEFERRED BONUS POLICY

Yes70%

No30%

Deferred Bonus Policy

Performance57%Years of association

with the company29%

Both14%

Basis of Deferred Bonus Policy

•MEASURES FOR HEALTH & SAFETY

0

1

2

3

4

5

6

7

8

9

10

No. of companies

• FACILITIES & BENEFITS

Libr

ary

Loan

Med

ical

Fac

ility

/Hea

lth

Chec

k-U

p

In-H

ouse

Sch

ool

Wor

k fr

om H

ome

Flex

ible

Wor

k-H

ours

Sabb

atica

l Lea

ve

Spor

ts A

ctivi

ties

Recr

eatio

nal A

ctivi

ties

Educ

ation

for W

orke

rs/t

heir

Fam

ilies

Crec

he fo

r Kid

s of

Wor

king

Mot

hers

Mer

it S

chol

arsh

ip S

chem

e fo

r Chi

ldre

n

Stoc

k O

ption

s

Educ

ation

Enh

ance

men

t Sch

eme

Pate

rnit

y Le

ave

Gym

T.V.

Roo

m

Birt

hday

Lea

ve/A

nniv

ersa

ry L

eave

0

1

2

3

4

5

6

7

8

9

10

No. of companies

• CANTEEN & TRANSPORT FACILITY

Yes100%

Canteen Facility

Free20%

Subsidized80%

Canteen (Free/Subsidized)

Yes70%

No30%

Transport facility

Free57%

Subsid-ized43%

Transport (free/subsidized)

• EMPLOYEE ENGAGEMENT ACTIVITIES

Birthday Wishes/Celebrations/G

ifts

Performance Bonus

New

sletter/Thought O

f the day

Buddy Program

Knowledge Sharing Session

Town H

all/ Employee Com

munication Forum

Anniversary G

reetings/Gift

s

Celebration ofFestivels

Employee Com

mitt

ee

Managers sharing feedback

Skip level meetings

0123456789

No. of companies

• SUGGESTION SYSTEM

Yes90%

No10%

Suggestion System

Suggestion box45%

Best sugges-tion Award

55%

Type of suggestion System

• SEXUAL HARRASSMENT POLICY

Yes80%

No20%

• FORMAL GRIEVANCE SYSTEM

Yes100%

Formal Employee Grievance System

By Committees15%

By HR Depart-

ment69%

By Head of Department

15%

Conduction of Grievance System