bestpractices synerion - comprehensive workforce management solutions
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Project Management & Successful ImplementationTRANSCRIPT
Project Management & Successful Implementation
Best Practices
2
• Most organizations do not realize the importance
of the implementation process
• A successful implementation can determine:
• The effectiveness of a system
• How soon the enterprise will see a ROI
• Key to successfully implementing a WFM system
is to understand the business.
The Implementation Process
3
• Look for solutions that are designed to
• Shorten implementation cycles
• Deliver high end user adoption rates
• Focus on optimizing business processes
• Build on proven best practices
• Achieve the greatest ROI as quickly as possible
Choosing Your Solution
4
• How to Ensure a Successful Implementation and
Greatest ROI:
• Planning
• Design
• Building
• Testing
• Deployment
Implementation Methodology
5
• Project initiation, introducing the project team,
preparing the design
• Brings alignment and provides clarity on overall
project goals and success criteria
• Prepares customer to effectively participate in
project
Planning
6
• Focused on optimizing customer’s business
processes
• Designing workflow, designing configuration,
determining training strategy, determine testing
strategy, solution acceptance and final planning
Design
7
• Installing hardware and software, finalizing the test
plan, unit testing, customer training, testing and
preparation
• Have experienced and accredited system
consultants
• Implementation directly related to ROI Efficiency is
key
Building
8
• Integration testing and parallel testing
• Testing should be supported by test cases developed
during the design phase
• Ensures that by the time parallel testing is
conducted, the system performs as expected
Testing
9
• Deployment strategy executed to move into
production environment
• Once live, customer care professionals introduced
for ongoing support
Deployment
10
• When adopting a new system, training is critical
• Analyze existing processes and roles to create
specific role training
• Different training programs for different areas of
company depending on end user
Post-Implementation
11
• WFM solutions are not one size fits all
• Solutions needs to be specific for organizational
needs
• Chose vendor who can quickly and efficiently
implement technology in a way that best suits your
company and optimizes the value of the dollars
invested.
Summary
Visit www.synerionwfm.com for more information
on Time & Attendance and Workforce Management
solutions! Thank You!