beyond the code - continuous digital improvement
TRANSCRIPT
Beyond The CodeContinuous Digital Improvement
James Urquhart @jamesurquhart
James Urquhart
Enterprise Software SOASTA Enstratus
Cisco Cassatt
Sun
Cloud Computing “The Wisdom of Clouds”
CNET/GigaOm
Performance Analytics
https://www.linkedin.com/pulse/why-bizops-hottest-team-tech-dan-yoo
Business
Revenue Profit Cash Flow
Product Demand Cost of Sales Sales Velocity
Technology
Service Utilization CPU Utilization Error Rates
Cost of Infra API Velocity Support Volume
The Digital Divide
Business
Revenue Profit Cash Flow
Product Demand Cost of Sales Sales Velocity
Technology
Service Utilization CPU Utilization Error Rates
Cost of Infra API Velocity Support Volume
The Digital Divide
Business
Revenue Profit Cash Flow
Product Demand Cost of Sales Sales Velocity
Technology
Service Utilization CPU Utilization Error Rates
Cost of Infra API Velocity Support Volume
The Digital Divide
Impo
rtanc
e to
Bus
ines
sIm
portance to Technology
Business
Revenue Profit Cash Flow
Product Demand Cost of Sales Sales Velocity
User
Conversion Abandonment Page Views
Bounce Rate Clickthrough Pages/Session
Technology
Service Utilization CPU Utilization Error Rates
Cost of Infra API Velocity Support Volume
The Digital Divide
Impo
rtanc
e to
Bus
ines
sIm
portance to Technology
BizOps and User Outcomes
What are the user outcomes that most benefit the business?
How does speed affect those outcomes?
How does interaction affect those outcomes?
How does content affect those outcomes?
Measure
Test
Optimize
