Driven by data. Informed by expertise.Ready to give you an edge.

The Parcel Experts

Driving your success through a proprietary, proven combination.About BirdDog

For over 15 years, BirdDog Solutions Inc. has provided retail, manufacturing, health-care and other enterprises with the intellectual property and analytical tools they need to realize efficiencies and seize opportunities they didn’t even

know existed in their parcel shipping programs.

With a leadership team of experts that has hundreds of years of experience working for national carriers and with the world’s largest shippers, we help our clients view parcel shipping through the lens of industry insiders.

Connect the dots between shipping and customer satisfaction.BirdDog works with leading B2C and B2B retailers and distributors to significantly reduce costs and transit times to boost sales and elevate customer service satisfaction.

A recent UPS/Comscore study revealed that 76% of online shoppers cited Free Shipping Options as the number one consideration during check-out, while 44% of online customers abandoned their shopping cart due to estimated delivery date.

BirdDog can help in two key areas:

Shipping coStS Shipping time• engineer better parcel shipping programs

• Use alternative, lower cost and faster service carriers

• Reduce invoice errors and billing mistakes

• Achieve a higher percentage of next day deliveries

• create a line-of-sight into inventory and operations issues

• implement an efficient return-service plan

From data-driven parcel program engineering to invoice auditing and shipping analytics, we customize a parcel shipping plan that works best for your company today—and through the changing landscape ahead.

The BirdDog analytical methodology uses a three-pronged approach to Parcel Shipping Optimization.

Our 360° view of the parcel market will help you realize results that support growth and competitiveness, mitigate risk, save money, and improve your customer’s delivery experience.

Named one of Inc. Magazine’s fastest growing companies for seven years in a row, BirdDog manages over $5 billion in parcel shipping across more than 600 customers.

Program Engineering Shipping Audit Advanced Analytics

Driving your success through a proprietary, proven combination.

Companies that partner with BirdDog get an insider’s view of their parcel program. Our team consists of industrial engineers, national carrier revenue management managers, carrier product managers and data analysts who have developed the most competitive parcel programs in the industry.

Through fact-based analysis and an understanding of your business objectives, we present a better way of working with your carriers, helping you to optimize your processes that help ensure you choose the correct carrier and service mix.

We have the leading-edge tools needed to analyze and interpret volumes of parcel data, model scenarios, streamline your procurement process, clarify pricing, terms and conditions, and identify areas where improvements can be made.

With BirdDog, you’ll discover new options that could help you deliver products to customers faster and more cost-effectively. The right program for you could include national and international carriers, regional carriers, or even options through Amazon®, Google Express®, Uber®, Deliv® and others who are revolutionizing the parcel delivery industry.

Sample Engineering Services> Carrier selection: global and regional> Competitive agreement optimization> Subsidized shipping modelling> Regional carrier analysis > Mode optimization> Postal induction consideration (SmartPost, SurePost, etc.)> Same-day delivery options> Zone skipping review> Split shipment assessment> Inbound/3rd party vendor analysis> Comprehensive routing analysis> Pool distribution vs. CWT considerations> LTL/CWT evaluation> DC alignment and site selection analysis> International expansion strategy development> Mergers and acquisition analysis> Order cadence/fulfillment modelling

More insight. More options. More opportunities for success.Parcel Program Engineering

A BirdDog partnership with an OMnIChAnnEL B2C AnD B2B RETAILER resulted in custom parcel shipping solutions for each business unit. By leveraging their global shipping volume and by STREAMLInIng OPERATIOnS, the company was able to reduce its annual parcel expenditure by $14.3 million and ultimately realize 13.1% In hARD-DOLLAR SAvIngS.

SUCCESS STORY

With your unique needs in mind, BirdDog focuses on engineering a custom parcel program for your business that delivers real results. Using a three-phase approach, our team takes a 360° view of your parcel shipping program and aligns it with your strategic business objectives.

Phase 1: BUSINESS NEEDS ASSESSMENTUnderstanding what drives your business is the key to designing a competitive parcel program. In this phase we will look at your finanical goals, customers service needs and logistics and fulfillment requirements to determine how a re-engineered parcel program can better align with your business objectives.

Phase 2: PROGRAM ANALYSIS & DESIGNA thorough analysis of your current parcel shipping program will highlight where efficiency can be gained and maintained. Using industry expertise and proprietary technology, we carefully analyze all aspects of your shipping program—from shipping characteristics and product attributes to inventory, SKU placement, carriers, services, markets, routing, distribution centers (DCs), and more. Equipped with this information, we then model scenarios and design a parcel program that best meets the needs of your organization—today and tomorrow.

Phase 3: IMPLEMENTATIONCarrier service agreements have copious layers of complexity. A slew of factors—beyond shipping tiers—influence services, options, exceptions, and charges. Once a shipping program has been designed that best meets your business needs, BirdDog’s team of experts will help you manage RFPs, select the best carriers, negotiate and optimize contracts, and monitor ongoing activity.

BirdDog was hired to OPTIMIZE CARRIER AgREEMEnTS for a FORTunE 500 B2B COMPAny which delivers more than 1.2 million products to 2 million customers worldwide via parcel. Using proprietary technology and expertise, BirdDog analyzed current contracts and services, provided scenario modeling and designed new agreements that ultimately SAvED ThE CLIEnT $14 MILLIOn/yEAR.

SUCCESS STORY

Invoicing adds a level of complexity to your parcel shipping program that takes a lot of time to address. Most shippers do not have the resources to check each and every invoice for complete accuracy. And most auditors don’t help you identify ways to improve your program.

This is yet another area where BirdDog gives you a leg up. Once you’ve implemented your parcel shipping program, our SSAE16 Type II compliance audit will:

• Inspect and unravel complex invoices fornational and regional carriers

• Check for duplicate invoices

• Identify misapplied accessorialservice charges, and incorrect rates

• Submit claims for lost or damaged packages

• Identify actions to help optimize your operation

Through a combination of error resolution and data analytics, our experts can help you improve your operations and realize unprecedented cost savings.

Experts in pinpointing incorrect shipping charges.Our service not only processes millions of parcel and freight invoices each week but also matches the charges to delivery information and carrier agreements to perform audits in three categories: Invoice, Service and Compliance.

Identify errors. Uncover ways to save.Shipping Audit

One of the WORLD’S LEADIng PROvIDERS OF OFFICE PRODuCTS relies on BirdDog’s auditing capabilities to help keep parcel shipping costs down. BirdDog’s innovative InvOICE AnD SERvICE AuDITS have saved them over $6 MILLIOn In 10 yEARS, and our COMPLIAnCE AuDITS have helped them gain control over parcel shipping expenses by closing dormant carrier accounts, discovering fraudulent charges and identifying a voiding shipment problem that was costing them $.5 MILLIOn/yEAR In OvERAgE ChARgES.

Invoice AuditsStandard audits to ensure billing accuracy:

• Rates

• manifested notShipped (mnS)

• Address corrections

Service AuditsAudit technology that keeps carrier service commitments in check:

• guaranteed service

• Saturday services

• Lost and damagedpackages

Compliance AuditsInsight that helps improve your parcel program:

• Dimensional weightpricing

• Vendor compliance

• Fraud

SUCCESS STORY

Put data to work for your bottom line.Advanced Analytics

From the moment you begin your BirdDog partnership, we analyze, build on and learn from your shipping data.

BirdDog OnDemand™When you have all of your shipping and invoice data in one location, you can use it to drive your bottom line. It reveals business intelligence that you can use to support smarter shipping and better decision-making.

Data Analytics and Key Performance Indicators (KPIs)Establish and measure KPIs specific to your business. Set goals and review drivers that affect each set of metrics.

• Set and analyze customer service goals throughaverage time in transit data.

• Monitor expenses by reviewing financial data withperiod comparison dashboards. Analyze trends andexpense drivers like: fuel, accessorials, zones, andweight classes.

• Review operational efficiency by comparing costsand productivity, DC to DC.

• get line-of-sight into your carrier services byreviewing on-time performance metrics, spend trends, cost per package averages, and air/ground utilization details.

• Manage vendor compliance to reduce fraud andensure routing conformity.

BirdDog partnered with a FORTunE 50 COMPAny that operates a vast network of U.S. brick and mortar and online storefronts. Despite being an all-intensive parcel shipper, the company had never engineered a parcel shipping program to drive down costs—and improve business unit service levels. By EngInEERIng A nEW PARCEL ShIPPIng SOLuTIOn AnD IMPLEMEnTIng AnALyTICAL AnD AuDITIng TOOLS, BirdDog helped create a 14% REDuCTIOn in parcel shipping expenses. But more importantly, the client was able to gain unprecedented visibility and IMPROvE ACCRuAL AnD BuDgETIng PROCESSES for transportation.

Actionable InsightA customized Health Check provides more than 18 proactive alerts including:

• excessive surcharges• Dimensional (Dim) warnings• Average zone changes• 15+ others

SUCCESS STORY

Put data to work for your bottom line. Combining insider expertise and proprietary technology to deliver real results.

Parcel Experts

TODD BENGE Managing Partner, Professional Services

Todd Benge was instrumental in the development of the UPS corporate pricing structure and brings this unique perspective to BirdDog clients. He has

an MBA from Shorter College, a master’s certificate in project management from George Washington University, and a Bachelor of Science degree in industrial engineering from The University of Toledo.

GLENN GOODING Senior Partner, Professional Services

Glenn Gooding is responsible for engineering innovative parcel programs for many of the largest shippers in the world. Gooding has more than 21 years of

carrier experience in management, corporate pricing, network strategy and operations. Gooding’s Bachelor of Science degree is from Shorter College.

JEFF EISCHEN Senior Partner, Professional Services

Jeff Eischen engineers parcel programs for some of the largest retailers in the U.S. Prior to joining BirdDog, Eischen had a successful 20-year carrier career with key industrial engineering, operations, marketing

and corporate strategic pricing roles. He holds a Bachelor of Science degree in electrical engineering and an MBA degree from the University of Toledo.

DAvID SULLIvAN Senior Consultant, Professional Services

David Sullivan specializes in small parcel and freight carrier contract and pricing agreement negotiation and optimization. Sullivan’s consultative

approach has saved his clients millions of dollars in annual distribution costs. He is a graduate of Temple University and holds an MBA from Northeastern University.

TONI CAPUTO Director, Audit Operations

Toni Caputo joined BirdDog Solutions in 1999 and is responsible for the parcel carrier auditing team, late/lost/damaged claims management specialists and data

analysts. Caputo is also the key contributor for the SSAE16 Type II certification.

CHRIS EDMUNDS Director, Engineering

Chris Edmunds has more than 21 years of software development and data analytics experience to keep BirdDog technology ahead of the curve. Edmunds

was a founder or key player in several technology startups including e-commerce and parcel shipping companies. His electrical engineering degree is from Brigham Young University.

CORY GRIFFITHS Product Manager, BirdDog OnDemandTM

Our resident analytics expert, Cory Griffiths, ensures our clients get the data they need with actionable insight.

The BirdDog team of industrial engineers, carrier revenue management experts, analytical product managers and industry analysts provides our clients with the most extensive parcel carrier and shipping expertise available in the market (UPS®, FedEx®, DHL®, USPS®, regional carriers, same-day couriers, etc.). Our team lives and breathes parcel, Less-than-Truckload (LTL) and truckload shipping every day. Meet our senior members:

Learn how a proven combination of industry expertise, technology and analytics can give you the inside edge in parcel shipping.

1725 Windward Concourse, Alpharetta, GA 30005 O: 1.800.464.3137 E: info@birddog.com www.birddog.com

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