bisl® - business information services library - foundation

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Start and finish Course style

LunchCoffee and breaks

M00 - Course introduction 2/11 2/194

Good understanding of the domain Business Information Management (BIM)

Understanding of role BiSL framework, processes, activities and products

Understanding how BiSL connects to ITIL and other related frameworks

Main goal Attempt Foundation exam with confidence Begin to apply the framework, tailoring it to

your own organisation’s needsSecondary goal Benefits and value of business information

management and BiSL framework


• Please share with the class:• Your name and surname• Your organization• Your profession (title, function, job

responsibilities)• Your familiarity with the

project/programme management• Your familiarity with the

ITSM/ITIL/COBIT5/TOGAF/ASL2• Your experience with information

management• Your personal session expectations


• Foundation Exam• Paper based and closed book exam• Only pencil and eraser are allowed• Simple multiple (ABCD) choice exam• Only one answer is correct• 40 questions, pass mark is 26 (65%)• 1 hour exam• No negative points, no “Tricky Questions”

• No pre-requisite for Foundation exam• Sample, one mock (official) exam is

provided to you

Candidates completing an examination in a language that is not their mother tongue, will receive additional time


• Advanced Exam• Paper based and closed book exam• Only pencil and eraser are allowed• Simple multiple (ABCD) choice exam• Only one answer is correct• 40 questions, pass mark is 26 (65%)• 75 minutes exam• No negative points, no “Tricky Questions”

• Foundation certification is required• Sample, one mock (official) exam is

provided to you

Candidates completing an examination in a language that is not their mother tongue, will receive additional time


BiSL syllabus section code and title

BF Business information management and Framework

UM Use Management

FM Functionality Management

CP Connecting Processes

MP Management Processes

SP Strategic Processes

Handbook PageSyllabus

Module slide number / total module slides

Slide number / total slides

Module number and name

BiSLhandbook page

BiSL syllabus section code


See Appendix #2 for more mind maps


quizlet.com/42710260/


twitter.com/mirodabrowski

linkedin.com/in/miroslawdabrowskigoogle.com/+miroslawdabrowski

miroslaw_dabrowski

www.miroslawdabrowski.com

Mirosław DąbrowskiAgile Coach, Trainer, Consultant(former JEE/PHP developer, UX/UI designer, BA/SA)

Creator Writer / Translator Trainer / Coach

• Creator of 50+ mind maps from PPM and related topics (2mln views): miroslawdabrowski.com

• Lead author of more than 50+ accredited materials from PRINCE2, PRINCE2 Agile, MSP, MoP, P3O, ITIL, M_o_R, MoV, PMP, Scrum, AgilePM, DSDM, CISSP, CISA, CISM, CRISC, CGEIT, TOGAF, COBIT5 etc.

• Creator of 50+ interactive mind maps from PPM topics: mindmeister.com/users/channel/2757050

• Product Owner of biggest Polish project management portal: 4PM: 4pm.pl (15.000+ views each month)

• Editorial Board Member of Official PMI Poland Chapter magazine: “Strefa PMI”: strefapmi.pl

• Official PRINCE2 Agile, AgilePM, ASL2, BiSL methods translator for Polish language

• English speaking, international, independenttrainer and coach from multiple domains.

• Master Lead Trainer• 11+ years in training and coaching / 15.000+ hours• 100+ certifications• 5000+ people trained and coached• 25+ trainers trained and coached

linkedin.com/in/miroslawdabrowski

Agile Coach / Scrum Master PM / IT architect Notable clients

• 8+ years of experience with Agile projects as a Scrum Master, Product Owner and Agile Coach

• Coached 25+ teams from Agile and Scrum• Agile Coach coaching C-level executives • Scrum Master facilitating multiple teams

experienced with UX/UI + Dev teams• Experience multiple Agile methods• Author of AgilePM/DSDM Project Health Check

Questionnaire (PHCQ) audit tool

• Dozens of mobile and ecommerce projects• IT architect experienced in IT projects with budget

above 10mln PLN and timeline of 3+ years• Experienced with (“traditional”) projects under high

security, audit and compliance requirements based on ISO/EIC 27001

• 25+ web portal design and development and mobile application projects with iterative,incremental and adaptive approach

ABB, AGH, Aiton Caldwell, Asseco, Capgemini, Deutsche Bank, Descom, Ericsson, Ericpol, Euler Hermes, General Electric, Glencore, HP Global Business Center, Ideo, Infovide-Matrix, Interia, Kemira, Lufthansa Systems, Media-Satrun Group, Ministry of Defense (Poland), Ministry of Justice (Poland), Nokia Siemens Networks, Oracle, Orange, Polish Air Force, Proama, Roche, Sabre Holdings, Samsung Electronics, Sescom, Scania, Sopra Steria, Sun Microsystems, Tauron Polish Energy, Tieto, University of Wroclaw, UBS Service Centre, Volvo IT…miroslawdabrowski.com/about-me/clients-and-references/

Accreditations/certifications (selected): CISA, CISM, CRISC, CASP, Security+, Project+, Network+, Server+, Approved Trainer: (MoP, MSP, PRINCE2, PRINCE2 Agile, M_o_R, MoV, P3O, ITIL Expert, RESILIA), ASL2, BiSL, Change Management, Facilitation, Managing Benefits, COBIT5, TOGAF 8/9L2, OBASHI, CAPM, PSM I, SDC, SMC, ESMC, SPOC, AEC, DSDM Atern,DSDM Agile Professional, DSDM Agile Trainer-Coach, AgilePM, OCUP Advanced, SCWCD, SCBCD, SCDJWS, SCMAD, ZCE 5.0, ZCE 5.3, MCT, MCP, MCITP, MCSE-S, MCSA-S, MCS, MCSA, ISTQB, IQBBA, REQB, CIW Web Design / Web Development / Web Security Professional, Playing Lean Facilitator, DISC D3 Consultant, SDI Facilitator, Certified Trainer Apollo 13 ITSM Simulation …


1. Introduction to Business Information Management and BiSL

2. BiSL Framework

3. Use Management

4. Functionality Management

5. Connecting Processes - Operational Level

6. Management Processes

7. Information Strategy

8. I-Organization Strategy

9. Connecting Processes - Strategic Level

10. Use of BiSL and implementation

M01 - Introduction to Business Information Management and BiSL 2/10 13/194

• Organizations depend on information systems and information management is therefore critically important

• Essential to be in control of IT outsourcing• Complex organizations have varied demands – BIM is the central

contact for both the business and IT• BIM helps to deal with rapid change in organizations and their

requirements• Operations and strategy must be linked • BiSL is a generic framework for BIM

13M01 - Introduction to Business Information Management and BiSL 3/10 14/194

• BIM is closely related to Application Management and IT infrastructure Management

• BIM is part of the user organization• BIM is portfolio holder for the business• BIM is a customer for application management and IT infrastructure

management• BIM represents business management

19M01 - Introduction to Business Information Management and BiSL 4/10 15/194

User organization

ITorganization

Informationsystems

Infrastructure Hardware Equipment Networks Software Databases

Maintaining software: Creation Maintenances Renovation

Provision of information

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BFM01 - Introduction to Business Information Management and BiSL 5/10 16/194

DataApplications

Infrastructure

AM

ITIMBIM

Business InformationManagementInformation provisioning User / organizational

perspectives Managerial aspects System owner & business

information managers

Application ManagementInformation systems

& applications Maintenance

perspective Focused on IT

solutions Maintenance

organization / application

management & development

IT infrastructure ManagementInformation technology Production perspective Technical aspects Data centers Storage Network

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BFM01 - Introduction to Business Information Management and BiSL 6/10 17/194

DataApplications

Infrastructure

Mgmt

Users

ServTeam

AM

ITSM/ITIM

Demand Supply

AgreementsBIM

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BF

BiSL®ASL®

ITIL®


BF

Information provisioning

for the business

Automated information provisioning (IT) and IT support

The BIM organization

The policy of the

organization

Specifying the organization’s information

requirements

Ordering IT services and

monitoring IT provider

Function that controls the information

provision for the organization

BIM translates demands into

automated and non-automated

information provisioning


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BF 28M01 - Introduction to Business Information Management and BiSL 9/10 20/194

1. Introduction to Business Information Management and BiSL

2. BiSL Framework

3. Use Management

4. Functionality Management

5. Connecting Processes - Operational Level

6. Management Processes

7. Information Strategy

8. I-Organization Strategy

9. Connecting Processes - Strategic Level

10. Use of BiSL and implementation

M02 - BiSL Framework 2/11 23/194

• Effective BIM requires operational, managing and strategic processes• BIM framework divided processes into 7 process clusters• BIM success is strongly determined by interfaces between the various

process clusters and the various process levels

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31M02 - BiSL Framework 3/11 24/194

• Vendor independent public domain library for the implementation of business information management

• BiSL offers guidance for the BIM domain, which deals with actively managing, maintaining and supporting the functionality of information systems• BiSL assumes a business point of view and describes the processes and activities

related to information management that are a business responsibility

• BiSL aims to professionalize the demand function• Not only within an organization, but also as a unifying factor between different

organizations

• One of the most important benefits of the framework is that a common language and reference is provided to the market, facilitating a better understanding and communication between the involved parties


• The library is promoted and supported by the ASL BiSL Foundation and sponsored by both IT service providers and user organizations that benefit from sharing their best practices and using a knowledge platform for application management.• www.aslbislfoundation.org

• In 2005, the Business Information Services Library Library (BiSL) was launched into the public domain as a library for business information management

• In 2012 a revised version of BiSL was published in which some of the terminology was slightly updated


BiSL: A Framework for Business Information Management - 2nd

Edition

BiSL Pocket Guide - 2nd Edition

BiSL Self-assessment -Diagnosis for Business

Information Management


Management Processes

InformationStrategy

I-OrganizationStrategy

FunctionalityManagement

UseManagement

ConnectingProcesses -

StrategicLevelSt

rate

gic

Ope

ratio

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Man

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Connecting Processes -

Operational Level

BF

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Planning andResource Management

FinancialManagement

DemandManagement

Contract Management

Use Management Functionality Management

Information StrategyI-Organization Strategy

Connecting processes -Operational Level

Strategic User Relationship Management

InformationCoordination

ChangeManagement

TransitionManagement

Strategic Information

PartnerManagement

Strategic Supplier

Management

End UserSupport

Business DataManagement

OperationalSupplier

Management

SpecifyInformation

Requirements

DesignNon-automated

InformationSystems

Prepare Transition

Review and Testing

Man

agem

ent

Proc

esse

s

Define I-Organization

Strategy

Connecting Processes -Strategic Level

Stra

tegi

cO

pera

tiona

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anag

ing

InformationLifecycle

Management

InformationPortfolio

Management

EstablishBusiness Process

Developments

Establish Information

Chain Developments

EstablishTechnologicalDevelopments

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Controlling the provisioning of information

Future of the contentof the information

provisioning

Organizing the information

provisioning

Functionalitymanagement

Usemanagement

OperationalKey user

Business information administrator

ManagingProduct manager

System owner

In line with policyCIO

Information manager

BF

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