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PRESENTED BY:

SUMAN NATH (07)

SUMANJIT DEB (32)

DEBOTTAM DUTTA (33)CP-203

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Business process outsourcing

(BPO)

Business Process Outsourcing (BPO) is

the delegation of one or more business

processes to an external providerthat in

turn owns, administers andmanages the

selected process based on defined and

measurable performance criteria.

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Reasons for outsourcingReasons for outsourcing Reduce and control operating costs.Reduce and control operating costs.

Improve companies focus.Improve companies focus.

Free internal resources for otherFree internal resources for otherpurpose.purpose.

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The philosophy behind BPO

Do what you do best and leave everything else to

business process outsourcers. Companies aremoving their non-core business processes to

outsource providers.

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Customer Support Services

Technical Support Services

Telemarketing Services

Employee IT Help-desk Services

Insurance Processing

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New emerging sectors on the BPO

horizon

Financial services.

HR outsourcing.

Legal outsourcing.

Animation outsourcing.

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D

istribution of BPO providers in %

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Indias Top 5 BPOsIndias Top 5 BPOs:: Worlds Top 5 BPOsWorlds Top 5 BPOs

1.1. GenpactGenpact2.2. WNS(World NetworkWNS(World Network

Solutions)Solutions)

3.3.WiproWipro

4.4. HCLHCL

5.5. FirstsourceFirstsource(ICICI)(ICICI)

1.1. IBM GlobalIBM Global2.2. AccentureAccenture3.3. HewlettHewlett PackarPackar

4.4.MphasiSMphasiS5.5. Ernst &Ernst &Young/Young/CapgeminiCapgemini

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Leading BPOLeading BPO--ITesITes cities in Indiacities in India::

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INDUSTRY SIZE

World Bpo size is worth $170-$185bn.

India has total revenue of $52 bn.

India has revenues of $15.7 billion fromoffshore (which is 7-8% of total Bpo indu.)

Has a commanding 63%0f total offshore

Indian Bpo increasing with a rate of32%where world is with mere 28%

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BPO SECTOR - STATUS BPO sector in India has been truly impressive

in recent Years. The sector aggregatedrevenues ofUSD 73.1 billion in FY2010, a

growth of5.8 per cent over FY2009, andgenerated direct employment for 2.3 millionpeople.

The industry today has diversified beyond

traditional IT into many more service lines,with Indian and MNC service providerscollaborating and competing to build theindustry.

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BPO SECTOR - THREATS

High Billing rates.

Political instability.

Security issues

Unemployable graduates.15CP-203

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BPO SECTOR - THREATS

Increasing technology automation

Shortage of middle level management.

High attrition rate

India's competitors in Eastern Europe, LatinAmerica and the Asia Pacific regions offering

cheap BPO services.

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PRESIDENT OBAMA-ATHREAT TO

INDIAN BPO SECTOR?

Obamas tax plan to hit Indian BPOs-

We will restore a sense of fairness and balance

to our tax code by finally ending the tax

breaks for corporations that ship our jobs

overseas

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Tech savvy professionals

Cost effectiveness

Superior competency

Business risk mitigation

24 hour service

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