bpo bhushan final

8/4/2019 BPO Bhushan Final

1/17


2/17

World War II Increased international trade

1960s 1980s Importing turns to outsourcing

1990s Present Services now outsourced

BPO begins


3/17

Corporate Culture & Brand

Finance and Accounting

Bangalore & Mumbai, India

Global Customers w/ LocalSupport

Core Competencies cutDefects


4/17


5/17

Productivity Improvements Cost Savings

Improved HR

Focus on Core Business Competency Increased Capability


6/17


7/17

Recent Studies Knowledge Disappears and is Transferred to

the Outsourcing Partner

Poor Quality Control Restoring Operations is Complicated

Lack of Loyal Employees

Reduction in Strategic Alignment


8/17

Global


9/17

Pakistan

South Korea

Bulgaria

Romania

CanadaMexicoJamaica

Brazil

Chile

Venezuela

Mauritius

Philippines

Malaysia

Thailand

Vietnam

Australia

India

Singapore

Russia

Ukraine

Czech RepublicHungary

Poland

Africa

Ireland

Israel

UK

Infancy Emerging Escalating Established

Europe, MiddleEast and Africa(EMEA)

Americas

Asia Pacific

BPO countries

BPO locations by stage of growth


10/17

Singapore

HongKong

Holland

Ireland

U.K.

Australia

China

Philippines

Mexico

Size of circlecorrespondsto number ofqualifiedworkers

Location attractivenessInfrastructure

- Communication- Basic infrastructure

Country risks/FDIincentives- Attractive incentives- Political environment

Time zone attractiveness

Low

Low

High

High

India

BPOcountries

Capabilities of workersQualifications/capabilitiesForeign languages (primarily English)Quality of work/work ethicCost differential

Competing countries

Romania?


11/17

Ireland:Packaged ApplicationsLocalizationProduct Development

Russia:High-End SoftwareEngineering.Contact Centers

Mauritius:Embedded SoftwareHardware ServicesLocalizationApplicationDevelopment

India:ApplicationOutsourcing

ITOBPOProduct DevelopmentContact Centers

Israel:High-End SoftwareLearning Systems

Canada:ApplicationDevelopmentBPOContact Centers

Philippines:BPOContact CentersAnimationApplicationDevelopment

Romania:ApplicationDevelopmentContact CentersBPO

BPOcountries

Country specialisation by niche


12/17

BPOIndia


13/17

Language Education

Quality

- Communication- No pirated products

If Chinese Government Policy changes, whatwill happen?

- Turning point will be by 2010


14/17

Large Multinational Corporations EDS

Accenture

IBM

HP

Pure Play Indian BPO companiesWNS

EXL Service

ICICI One Source

24/7

Companies with Captive Facilities

AMEX

Fidelity

DELL

Microsoft

Indian Integrated IT-BPO providers

Infosys BPO

Wipro BPO

HCL

Nipuna (Satyam)

Indian BPO

Industry Segments

BPO landscape in India


15/17

Efforts That have Encouraged Indian BPO Industry

1. Indias IT strengths gave the vital initial thrust to the BPO industry as both software technology and manpower was cheaply available in the country.

Indeed, it has also helped that BPO industrythe organized shape as we see

it todaywas born in India and hence the spawning of the industry BPO

became easier

2. NASSCOMthe IT industry bodypromptly embraced BPO into its foldand began actively representing the interests of the Indian BPO industry on

international fora. There was a binding body immediately available to

BPO companies who they could look up to.

3. Numerous Central and State Government initiatives made high-quality

physical infrastructure cheaply available to BPO start-ups. The employment

generation potential of the industry is a huge attraction for the government


16/17

4. Hero Mindmine is the first organization to launch global BPO Certifications

for Indian BPO professionals from BCIBPO Certification Institute, Inc.USA.

5. NASSCOM has initiated NAC (National Assessment of Competence)a

process to identify and certify fresh talent who are potentially employable in

the IT industry. This has been done to help the IT industry cut its cost of

wrong hiring and also to identify competence gaps

6. NASSCOM has also established a National Skills Registry which includes

the database on thoroughly verified human talents who can be employed in

the IT and ITeS sectors.

7. All top BPO companies have installed robust systems and processes toensure the very best of work environment is provided to people and their

health, physical safety, career growth and personal development is taken due

care of.


17/17

September 2011

Infosys plans for $750 million acquisition in BPO space

Infosys looking forward to achieve another milestone; the Indian

IT giant Infosys is planning to acquire Thomson Reuters.

BPOs dial local numbers as West faces trouble

With their mainstay international markets in

shambles, domestic business process outsourcing, or BPO, firms

are focusing on servicing clients within India where newopportunities such as from the government are coming up.

Genpact To Acquire US-Based EmPower Research

Indias largest business process and technology management

company Genpact has signed a definitive agreement to acquire

US-based media and business research EmPower Research for an

undisclosed sum, the company has said in a statement.

Source : http://www.bpoindia.org/news
http://www.bpoindia.org/newshttp://www.bpoindia.org/news

bpo bhushan final

Documents