brad meiseles, carbonite, discovery through delivery
DESCRIPTION
Brad Meiseles, SVP or Product and Engineering at Carbonite shared a case study on the journey from discovery to deliveryTRANSCRIPT
Wednesday, October 15, 2014
© Carbonite, Inc.
CARBONITE
DISCOVERY THROUGH DELIVER
(A CASE STUDY)
MassTLC
Mastering Product Innovation Summit
Brad Meiseles
October 9, 2014
2© Carbonite, Inc.
We all have ideas!
3© Carbonite, Inc.
Let’s just do it!
If you build it…
4© Carbonite, Inc.
Product/Market Fit
“Product/market fit means being in a good market
with a product that can satisfy that market.”
-- Mark Andreessen
5© Carbonite, Inc.
What is our target market?
• Small businesses
• Relatively unsophisticated IT
• Quite price sensitive
• Similar business continuity needs of any enterprise
6© Carbonite, Inc.
Credit: Jeff Patton, “Passionate Product Ownership”
7© Carbonite, Inc.
Opportunity Funnel – Early Discovery
Discovery research
Know our users and our market
User and non-user interviews, broad focus.
Who they are, what they need, how they work.
Ideas, Proposals, Customer Requests
(Opportunity Backlog)
Product Backlog
(Prioritized List)
Roadmap
Opportunity Assessment
Solution Proposal
Strategic Filter
Development
Finalized UX
Delivered Product
8© Carbonite, Inc.
What is Discovery Research?
“because there’s no bare metal backup option…
Carbonite is missing that last 10% to be that ultimate holy grail
of everything we’ve ever wanted in a backup solution”
-- Carbonite reseller
9© Carbonite, Inc.
Concept validation
Is this valuable? For who?
What are the use cases?
Detailed, targeted interviews, feature and
functionality focus.
Opportunity Funnel – Concept Validation
Ideas, Proposals, Customer Requests
(Opportunity Backlog)
Product Backlog
(Prioritized List)
Roadmap
Opportunity Assessment
Solution Proposal
Strategic Filter
Development
Finalized UX
Delivered Product
10© Carbonite, Inc.
Concept Validation
• VSBs need bare metal backup and restore
• Windows Servers
• Easy to install and configure
• Local backup for speedy recovery, offsite backup for added
protection
11© Carbonite, Inc.
Usability testing
Early designs through high fidelity mocks
Test workflows with users
Opportunity Funnel – Usability Testing
Ideas, Proposals, Customer Requests
(Opportunity Backlog)
Product Backlog
(Prioritized List)
Roadmap
Opportunity Assessment
Solution Proposal
Strategic Filter
Development
Finalized UX
Delivered Product
12© Carbonite, Inc.
Early version of UI
13© Carbonite, Inc.
Usability Testing
14© Carbonite, Inc.
Results
Concept validation
Build the right solution
Usability testing
Make it easy to use
Discovery research
Take on the right projects
Impact
Increased
success
rate
Less
re-work
Happier
users
Ideas, Proposals, Customer Requests
(Opportunity Backlog)
Product Backlog
(Prioritized List)
Roadmap
Opportunity Assessment
Solution Proposal
Strategic Filter
Development
Finalized UX
Delivered Product
15© Carbonite, Inc.
The Carbonite Appliance Launch