“Bring Your Own… Everything!”

The rise of the networked individual

Sharon RichardsonJoining Dots

@joiningdotswww.joiningdots.com

ReadMe.First

• This presentation was created for and delivered to the British Computer Society Internet Specialist Group in London on 12th May 2014

• It was designed as a ‘What if…?’ presentation to explore possibilities. The slides were designed to frame ideas and encourage an interactive session. It’s not possible to recreate the discussions that took place during the event within the presentation. Instead, this is a modified version with some notes added to help provide a bit of context behind the visuals

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Everything else is © Copyright 2014 Joining Dots Ltd. All rights reserved.

Notes look like this

Background Information

This talk was about exploring how far the ‘Bring your own device’ (BYOD) trend could spread in the workplace. What other consumer-driven trends are beginning to disrupt ‘business as usual’? How could organisations benefit from them? And what changes need to be made for the future IT department to be effective in a world where enterprise software is increasingly replaced with Internet-based services?

What if we are witnessing the end of enterprise productivity software and the arrival of ‘Bring your own… everything!’?

Please Note: A series of vendors logos were used to help spark ideas and discussions about the differences between enterprise software and consumer services available online. It is not an exhaustive list or intended to pass judgement about any vendor or their market share in the scenarios covered

Related blog post: http://www.joiningdots.com/blog/2014/05/bring-your-own-everything/

How Disruptive?

Mainframe vs PC

PC vs Mobile

How Disruptive?

Mainframe vs PC

PC vs Mobile

The disruption was in the dramatic reduction in the cost of computing, levelling the playing field between large and small organisations. But

regardless of size, organisations mostly behaved the same and share a similar

structure

This time we are seeing a disruption in the very structure of organisations. People are no longer limited to the

confines of organisational walls. Networked individuals can have access to better information and technology…

Bring Your Own Device

Employee Activists

Online Services

Enterprise SystemsMobile devices enable employees to bypass

enterprise systems and be more productive. The more restrictive the system, the more likely

content is created outside the system unless it is a legal or career-limiting move. Even then, the

advantages may outweigh the risks…

Redesigning Interactions

Source: How the FT shifted from native apps to web appshttp://www.currybet.net/cbet_blog/2012/02/hacks-hackers-steve-pinches-ft.php

““Web design is ragged. People are used to designs not fitting on their screen. This isn’t

true of mobile”- Steve Pinches, Financial Times

Lesson being learned - mobile rewards simplicity over

richness of features. Business systems rarely have the

budget of consumer alternatives to get the design right

Flattening Hierarchies

You can’t speed up decisions if you always need permission to act

To speed up decisions, need to move from ‘command and

control’ hierarchies to ‘learning organisations’. Spread the vision and purpose within a framework and trust people to know when to ‘just do it’ and when to refer

up the chain

Bring Your Own Profile

“Describe yourself”

Are we seeing ‘profile’ fatigue? Having to keep uploading photo and describe

yourself. Recreating memberships and knowledge sharing each time you join a new organisation. Limited audience…

What if the user kept their profile and contributions, allowing organisations to

connect it to an internal identity? Allowing knowledge shared and

recognition to last beyond a single role

“Walk with me”

Direct communications increasingly use standard protocols. Systems include gateways to establish connections

beyond the organisation…

So why have organisation versions? Why not just use your own email and texting

services. Can authenticity and authentication be maintained?

“Bring your own network”

Most enterprise tools are still designed first for interactions within organisational boundaries. Everything else confined to

‘out of office’ hours

Yet most employees have a rich diverse network beyond the organisation. And relationships last beyond employment.

Why not embrace it?

Bring Your Own Apps

File Sync-n-Share

Disrupting the traditional ECM market so much it has been rapidly embraced through business-specific

editions of most popular consumer-based apps. But do the added security capabilities lead to people sticking

with their personal editions?

Office (Co)Authoring

Office remains dominant within enterprises. Microsoft has finally released mobile versions in the consumer space.

But also now the only suite of standard productivity tools (word processor, spreadsheet, presentation software)

that is not ‘free’…

Redefining Productivity

How important are traditional office suites for productive outcomes compared to other media formats and interactions becoming commonplace on the Internet? As

enterprise software gets more vertical and also goes online, is the work around the edges changing in format?

Bring Your Own Everything

The Rise of Virtual Assistance

Virtual assistant software is already maturing rapidly. From responding to our verbal instructions to alerting us about changes to planned activities (e.g. travel disruptions)

to predicting and guiding our decisions and next steps (e.g. Nest automatically adjusting the heating based on behaviour)

Assisting who?

Internet-connected sensors (‘Internet of Things’) and behaviour tracking/analytics as likely to be used by employers to optimise

workforce deployment. High potential scenarios (‘dream team’). Less pleasant scenarios also likely

ICT Challenges

ICT Challenges

•Device Control

• Identity and Access Management

•Ownership and Accountability

• Intellectual Property Protection

•Data Protection Act & other legislation

•Skills Disruption

ICT Opportunities

ICT Opportunities…

•Visual Design

•Process Redesign

•Business Innovation

•Technology Innovation

•Domain-specific Apps Development

•Analytics & Integrated Outcomes

•Content Curation

How Disruptive?

Networked & Mobile with Virtual Assistance

= Amplified Individuals

The rise of amplified individuals is inevitable. Who they work for in the

future is not

Sharon RichardsonJoining Dots

sharonr@joiningdots.comwww.joiningdots.com