bsbres401a analyse and present research information · bsbres401a analyse and present research ......

BSBRES401A

Analyse and Present

Research

Information

Analyse and Present Research Information

1

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to gather, organise and present workplace information using available systems.


2

Simple Explanation:

To pass this unit you need to show me that you can find, sort and create a report using available sources ie, library, internet, interviews.


3

BSBCMM401A

Make a Presentation


4

Unit Descriptor

This unit covers the performance

outcomes, skills and knowledge

required to prepare, deliver and

review a presentation to a

target audience. Analyse and Present Research Information

5

Simple Explanation

To pass this unit you need to

prepare, deliver and review

a presentation to the class.


6

Integration of Both Units

Prepare the following:

• A Research Proposal

• A Formal Report

• An Oral Presentation


7

Analyse and Present Research

Information

A Simple Definition of the Word

“Information” is:

Facts provided or learned about

something or someone.Analyse and Present Research Information

8

Information is gathered as part

of our daily lives

Examples of information are:

Correspondence – letters, faxes and emails

Computer databases – library catalogues, customer records

Sales records – monthly forecasts, targets achieved


9

Other examples include:

Invoices – from suppliers to debtors

Personnel Records – staff information, salaries etc

Forms – insurance, membership


10

Surveys

Market Studies

Staff appraisals

Reviews of organisational policies and procedures

Investigations into relevant legislation and regulations

Investigations into operations of competitors

Businesses may complete research to

obtain information such as:


11

Why do we gather information?

Category Reason for gathering Uses when analysed

Workplace Incident or

Accident Reports

To record details of an event

for reporting purposes.

To identify workplace hazards

to avoid future accidents or

incidents.

Tax Invoices To let a client know what they

need to pay for goods and/or

services.

A recording device showing

why a company received

money for GST purposes.

Identifies cash flow within the

business; useful for future

financial planning.

Help Desk Log A record of caller’s name and

other details, nature of

problems and solutions.

Analysis of the log can assist in

identification of common

problems that can be solved

via software upgrades or staff

training.


12

Discussion: Other examples of

information gathering

Category Reason for gathering Uses when analysed

Student Records Students allergies

Classroom support/learner

Record absences

Monitor progress

Ensure personal safety

To assist learners with

language and other

Keep records of sickness to

ensure other children don’t

get ill.

Doctor’s certificates

Centrelink requirement

Assessment Results Check progress Formulate assistance for

students if needed

Student Evaluations Check progress, assist future Keep accurate records


13

Designing Gathering Tools:

The best types of gathering

tools are simple forms,

surveys or questionnaires.


14

When Collecting Information you

Need to Consider:

Purpose – what do you want to know and why?

Audience – how do you reach your target?

Completion – should you enter details, or allow the respondent to complete?

Keep it Simple – a complicated form or survey could lead to inaccuracies!


15

Types of Questions:

Examples are:

Would you like to go to lunch?

Are you free to talk at the moment?

Are you a: Teacher Student Parent

Closed questions are those that require a

simple ‘yes’ or ‘no’ answer, or are multiple

choice:


16

Closed Questions

Advantages

time-efficient.

responses are easy to

understand.

Disadvantages

respondents are required

to choose a response

that may not exactly

reflect their answer.


17

Open-ended questions are those that have no pre-defined answers.

Examples are:

How do I book tickets for a flight to New York?

Why are you feeling so sad?

What is your experience of TAFE?


18

Open Questions

Advantages

participants can respond

to the questions exactly

how they would like to

answer them.

the researcher can

investigate the meaning

of the responses.

Disadvantages

time-consuming.

responses are difficult to

code and interpret.


19

An Embedded question is a question included in

another question or statement.

Embedded questions feel less abrupt, and so have a

softening effect. For example, compare the following:

A: What time is it? (simple question)

B: Sorry. I don't know the time. (simple statement)

A: Do you know what time it is? (embedded question in a question)

B: Sorry. I don't know what time it is. (embedded question in a statement)


20

Other examples are:

Do you know what the housing market will be like next year?

Do you remember when President Clinton was impeached?

Can you tell me the way to the nearest bus stop?


21

Scalar Questions:

Ordinal

For example: Satisfaction Ranked from 1 to 10 .

1 being low satisfaction, 10 being highest satisfaction

Interval

For example: Satisfaction Ranked as follows:

Poor – Satisfactory – Excellent.


22

Classroom Task – 10 minutes

The Manager of your organisation wants to employ a Personal Assistant who can use Microsoft Office 2013 Excel, Word Processing and PowerPoint to work Monday to Friday 9 am to 5 pm. Also needs to show good organisational skills and have some experience in records management.

Briefly draft appropriate questions for the application form.


23

Brain Storm IdeasWhat

experience

do you

have?

Experience

with Microsoft

(scalar) or

tick box

What’s your

greatest

achievement

Are you an

Australian

Citizen?

Do you have

your own

transportation

?

Do you

require any

time off in

the near

future?

First-aid and

WHS Training?

Tell us

about how

you

organise

you day

Why do

you think

your

suitable?Job

Application


24

Have you ever

claimed

worker’s

compensation

?Do you have

a criminal

record?

Given an example

of your ability ot

work to deadlines

and how you can

cope with work

pressure?

Are you

available 9-5

Mon to

Friday?

Can start

immediately?

Are available

for overtime?

Collecting Information from Other

Sources

Examples:

Work Health and Safety Issues - Work cover NSW

Working Conditions - Fair Work Australia

Human Rights - Human Rights Commission

Privacy Issues - Office of the Privacy Commissioner

Organisations and staff will at some time or another need to gather

information from outside sources and keep up-to-date with changes

to industry associations and practice.


25

http://www.workcover.nsw.gov.au/

http://www.fairwork.gov.au/

https://www.humanrights.gov.au/

http://www.oaic.gov.au/

Important Note:

The information gathered must be:

Accurate

Complete

Up-to-Date

Easy to Understand


26

That is:

There is no point in researching and

collecting data if it’s not presented in

a simple, easy-to-understand

manner.

Disorderly information causes

confusion!


27

Classroom Task – 10 minutes

Divide into four groups and each group find

one answer using the sites from slide 22:

1. What does Worker’s Compensation Insurance Cover?

2. How does the Privacy Act define personal information?

3. In one sentence, define Human Rights.

4. Under Fair Work, what is the definition of Sick and

Carer’s Leave?Analyse and Present Research Information

28

Workers compensation insurance ensures that your business is

covered for the costs that might follow a workplace related injury or

disease. These costs can include weekly and lump sum payments,

medical, hospital and rehabilitation expenses, and return to work

costs.

…information or an opinion, whether true or not, and

whether recorded in a material form or not, about an

identified individual, or an individual who is reasonably identifiable.

Human rights recognise the inherent value of each person, regardless

of background, where we live, what we look like, what we think or

what we believe.

Sick and carer's leave (also known as personal leave or personal /

carer's leave) lets an employee take time off to help them deal with

personal illness, caring responsibilities and family emergencies.Analyse and Present Research Information

29

Methods of Collecting

Information

Examples of methods are:Interviews

Questionnaires

Reading publications, websites, industry journals etc

Observation

Checking records ie, client files etc


30

Sample Questionnaires and

Surveys:

Patient Satisfaction Questionnaire

Alcohol Consumption Questionnaire

Customer Service Survey


31

http://people.stfx.ca/wjackson/questionnaires/2003/G1WJ03_2.pdf

http://people.stfx.ca/wjackson/questionnaires/2002/G4WJ02.pdf

https://www.smartsurvey.co.uk/s/customer-service-satisfaction-template?sample-provider=true

Survey Creation Websites

Survey Monkey

Zoho

Kwik SurveysAnalyse and Present Research Information

32

https://secure.surveymonkey.com/smassets/smlib.globaltemplates/1.4.0/assets/logo/surveymonkey_logo.svg

http://www.zoho.com/survey/?gclid=CJ6xtq_RmsQCFUYHvAodS3wAxQ

https://kwiksurveys.com/

Choosing the Method:

Considerations are:The purpose for collection

Budget limitations

Time restrictions

Personnel constraints

Legal and ethical issues


33

Classroom Discussion –

5 minutesThere has been a problem with high

staff turn over, and customer

complaints in the Sales Department.

What types of research needs to be

completed in order to solve the

problems in this department?


34

Discussion

Customer and Staff Satisfaction

Surveys

Analysis of survey results to solve problems

Possible solutions:

Staff Training

Flexible Hours

End Result:

Redevelopment of Policies and

Procedures


35

Using Business Technology for

Information Gathering

There is a wide range of business

technology options for accessing,

organising and monitoring information.


36

Technology Brainstorm

Email

Forms

Internet

Telephone multi-way

Bulletin Board

Newsletters

Guest book

Photocopiers

Fax machines

Computers/video conference


37

EmailAdvantages

Respondents can complete and

interview questionnaire when it

suits them

Can allow respondents time to

consider answers

Results/responses can be cut-and-

pasted directly into other

programs for collations and

analysis.

Cost effective – any number can

be sent.

Disadvantages

Body language cues may be

missed

Extra questions cannot be asked

during the interview

You don’t actually know who is

completing the survey


38

Website QuestionnairesAdvantages

Cost effective

Results are automatically

tallied and analysed by the

software

Relatively easy to maintain

Can continually gauge

customer satisfaction about

products and services over a

long period.

Disadvantages

Setting up can be expensive

and time consuming

Customers can choose not to

complete the survey

No body language cues

No opportunity for asking

spontaneous questions


39

FacsimileAdvantages

Respondents can complete

the survey when it suits them

Can allow users time fully think

through responses

Disadvantages

Body language and


Not easy to collate results

TelephoneAdvantages

Quick and convenient

Extra questions can be added

Answers can be typed directly into a computer

Disadvantages

Body language and



40

Organising Information

Generally the following formats are used to organise information:

Spreadsheet Software – to identify money owing, patterns in outgoings, cash flows etc

Database Software – video presentation

Hard Copy and Digital Records Management –complete online tasks on slide 42.


41

https://www.youtube.com/watch?v=eXiCza050ug

Records Management

http://elearning.records.nsw.gov.au/digital-recordkeeping-

concepts/index.html

http://elearning.records.nsw.gov.au/your-responsibilities-for-managing-

email/introduction_introduction.html


42

Click on each link to complete the Records Management online

learning.

Important: when you obtain your certificate at the end of each

unit, take a screenshot and save to a Word document on your

USB. Email a copy to your instructor.

http://elearning.records.nsw.gov.au/digital-recordkeeping-concepts/index.html

http://elearning.records.nsw.gov.au/your-responsibilities-for-managing-email/introduction_introduction.html

bsbres401a analyse and present research information · bsbres401a analyse and present research ......

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