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Part 2:Building Winning Teams

in Asia / China

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Challenges With Teams In China - Review

• What are the characteristics of winning teams• Differences between regional and local teams?• Unique characteristics of teams in China?• How do you build the right team?• How do you retain your people?• What are ways to motivate and increase team

spirit?• What is the role of ‘purpose and values” in building

your teams”• What the most efficient communication

techniques? • How to recharge and reinvigorate your team?

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Challenges With Teams In China - Review

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Winning Teams-Characteristics

• Cooperative• Collaborative• Spirited• Team welfare higher than individual • Diverse• Supportive• Synergistic• Participative

A swarm of mosquitoes can sound like thunder

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What Are The Keys To Building Teams In Asia Pacific And China

• Right composition• Setting the vision • Having purpose• Creating the values• Having motivational objectives• Making meetings effective

A swarm of mosquitoes can sound like thunder

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Regional Teams – Differences With Local Teams

• Communication challenges• Time and distance• Monitor and follow up• Teamwork• Daily interaction

A swarm of mosquitoes can sound like thunder

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What Are The Unique Characteristics Of Teams In Asia Pacific?

• Diversity• Culture, Market, Language• Differing Priorities• Working on Differing Product Mix and

Market size

Do not climb a tree to look for fish

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Building A Regional Team – From Concept To Execution

• Case study

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What Are The Unique Characteristics Of Teams In China

If cannot brave the tiger's lair, how to capture cub?

• Competitive yet need team environment• Regional Diversity• Differing ages meaning differing mind-set• Individuals like to stand out• Personal and team agendas often conflict• Political

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Chinese Teams - Key Points to Remember

Do not kill the hen for her eggs

• 60+: traditional - team oriented, wisdom• 45-60: cultural revolution - self centered• 30-45: better education - team oriented• 20-30; only children – modern “me” generation• Overseas Returnee: dichotomy and tension• China: personal relationship (come first) > quality & performance• Western: personal relationship< quality & performance (come first)• Regulatory/legal: relevant authority, absolute

power,

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Building The Right Team

Sow melon, reap melon; sow beans, reap beans.

• Pick talented and dedicated people• Build network: “Guanxi”, control risk, maximize

opportunities• People who are recognize and value integrity, build

mutual trust • Women – better team players, stability• Candidates who are really excited by the work • Hire new people and train• Don’t hire someone who has 100% of the skills and

abilities you want…..hire someone with 70-80% of what he’ll need to do the job

• Strategy for Recruitment

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Keys To Retain And Motivate In China

Sow melon, reap melon; sow beans, reap beans.

• Personal: investment on learning language – Chinese

• Show long term vision – 5 to 10 years• Remember basic business skills. Not do too much/

quick due to mixture of shock, awe. • Deliver excellent service, value clients• Let them know how you expect them to work • Compensate Right

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Keys to Retain and Motivate in China

Sow melon, reap melon; sow beans, reap beans.

• Manage Team: not too aggressive, maintain respect, acknowledge limits

• Showing them a vision of their growth potential• Make it a great place to work• Create an emotional bond among their team• Training in and out of China• Career Track• Promote smart• Job Titles

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The Role of: Loyalty 忠誠

• “Chinese employees like to have a good relationship with the boss. You need to make sure you are not only a boss, but also a friend and a teacher.”

• Loyalty is much stronger in a Chinese company• There is a lot of team spirit and a feeling of

community• Bosses’ role is more critical to the organization• Bosses’ role is not only business leadership but

also guidance and motivation• Once a boss, always a boss• Chinese-style employee loyalty: when boss leaves

a company, many will follow

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Building a Sense of Team and Spirit in China

• Relationship with employees: treat respectfully, grow professionally, develop loyalty, work ethic

• Delegating authority, tasks, “big picture” orientation• Get your hands dirty• Focus & persistence pay off: maintain consistent

market message• Culture barrier: living in china, invest time, develop

patience build relationship; build platform for mutual understanding & future cooperation

• Build reputation

You cannot clap with one hand

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Building a Sense of Team and Spirit in China

• Terminate bad employees before they “infect” others.

• Utilize latest technological development; choose business opportunity

• Everything needs to be systematized and processed

• Invest in a regular, intensive team-building effort• Get the team out of the office and run intensive and

FUN programs that built a real sense of family

You cannot clap with one hand

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Building a Sense of “Purpose”

• Why are we here?• Clients• Employees• Stakeholders

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“Values” – The Glue that Holds Culture Together

Water can both sustain and sink a ship

• What we “stand for”• Key in creating the culture you want• Examine from following perspectives:

– Core comp/offerings– Client service / quality / value / relationship– Employees

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Shift into High Gears with Communication Techniques

• Over communicate through different modalities

• Written , spoken, face to face

• Become a “visible high profile” communicator

• Staff likes to see the leader

• Use technology to your advantage

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Recharging Your Team

• Frequent off – site meetings• Team building exercises• Competitions• Rally sessions• Rewards and incentives• Making meetings fun

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Meetings in China

Keys to effective meetings in China:• 5 F’s

– Focus– Facilitate– Framing– Fun– Feedback

You do not need a butcher’s knife to kill a chicken

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Meetings in China

FOCUS– Why meeting…is it necessary?– If so then identify….

• Objectives• Time• Imperatives• Communicate it

You do not need a butcher’s knife to kill a chicken

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Meetings in China

FACILITATE– Who is leading the meeting?– What modalities?– Technologies– Agenda– Participation– Keeping on track– Elicit ideas, bring to conclusion

You do not need a butcher’s knife to kill a chicken

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Meetings in China

FUN– Icebreaker– Spirit– Common mission– Celebrate– Humour– Motivators

You do not need a butcher’s knife to kill a chicken

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Meetings in China

FRAMING– Pitching it the right way– Constructive communication– Honest, open– Turning challenges to opportunities

You do not need a butcher’s knife to kill a chicken

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Meetings in China

FEEDBACK– How are we doing?– Challenges– What's working– Buy in

You do not need a butcher’s knife to kill a chicken

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Using Technology to Enhance Leadership

• Town Hall meetings• Important announcements• Vision, Purpose and Values• Multimedia

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Leveraging Communication Technologies To Boost Your Team Performance

• Ad hoc meetings• Regular meetings – save time and money• More frequent communication• Wider communication• Bringing in entire regional teams• Truly regional management

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Your MISSION – should you choose to accept it……..

Create a plan to build a winning team in China:• Describe the winning team you want• How do you build the right team?• How do you retain your people?• What specific programs will you use to motivate and

increase team spirit?• How will you create and use ‘vision’, ‘purpose’ and

‘values’?• What the most efficient communication techniques you

can employ? • How to recharge and reinvigorate your team?

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May you lead your people to prosperity.

帶領僱員邁向財富之路