building and maintaning a healthy community
TRANSCRIPT
Building and Maintaining a Healthy Community- Priyanka Nag
Who am I?- Technical writer by profession- Open Source Evangelist by passion
Image source: DilbertCartoon.gif
What is a Community?
Image source: Doubt.It - Cartoons on community issues
Technology does not better the world, people do!
What Are the Most Important Elements of a Community?
Belonging
A sense of belonging is what keeps people in communities.
Open CommunicationsWith an open community and publicly visible and accessible communication channels, anyone can join the community.
Image source: Favourite Daily Dilbert's
Open ToolsAnyone with an Internet connection and computer can contribute.
Community Manager- Who is He (or She)?
Enable People A Community Manager's Responsibilities:
Trust is everythingA Community Manager's Responsibilities:
The Value of ListeningA Community Manager's Responsibilities:
Avoid Ego, or Others Will Avoid You
A Community Manager's Responsibilities:
- Building the right tools- Resolving community conflicts- Multiple Communication channels (based on need)
Scaling the Community
Community TODO ListIdentify how we can divide our community into teams.Ensure that teams can communicate clearly and effectively.Define the scope of each teams, and help team members understand that scope.Encourage diversity and opportunity in the community.Produce a Code of Conduct.
One of the Biggest Issues in the Community - Conflict
Quick Steps to Resolve a Conflict:• Calm and reassure• Get the facts• Discuss• Document• Reflect and maintain
Ugly - Not enough time, lack of commitment, meetings
Working with an Open CommunityGood - Open by default, real diversity
Bad - Working with partners
Source - http://stormyscorner.com/2015/02/the-good-the-bad-and-the-ugly-of-why-i-dont-always-work-in-the-open.html
Mozilla Communities' Sucess Stories
Doubts?
Thank you!
