Business EnglishProfessor Hayashi

TodayReviewVocabulary

Review - QualityFill in the blanks:1)Quality control involves checking for _______

before selling goods .2)We measure how happy our customers are

with an annual __________________________________.

3)If there is a faulty product, we offer customers ______________.

4)The quality control department found several faults during one of their _______ _______.

faults

customer satisfaction questionnaire

compensation

routine checks

Review - QualityWhich of the following verbs are usually

followed the INFINITIVE and which usually go with the GERUND?

intendappreciatecontemplateguaranteeoffermeansuggest

infinitivegerundgerundinfinitiveinfinitivegerundgerund

Review - QualitySHOUT OUT as many of the ‘useful language’

expressions as you can remember for complaining/dealing with complaints

Here are the headings from the useful language:making the complaint / showing understandingexplaining the problem / getting the factsinsisting / making excuses, denying

responsibilitythreatening / promising action

Vocabulary – Pg. 93Exercise A & BIf you finish, discuss page 92

trustworthy law-abiding corrupt

a slush fund a sweetener compensation

insider trading industrial espionage disclosure

a whistleblower a fraudster a con artist

a bribe a bonus a commission

fraud secrecy integrity

a confidentiality agreement

a cover up a whitewash

H H ______ D

D D ___________

D D ________

____________ H D D

______ D

D ______ H

______________________ D D

Vocabulary – Pg. 93Exercise B:1) law-abiding2) a slush fund3) industrial espionage4) a whistleblower5) a bribe6) integrity7) a confidentiality agreement

Language Review – Pg. 96Exercise Ae, d, h, g, a f, b, c

Language Review – Pg. 96

Language ReviewDo exercise F on page 97 with a partnerTell a partner a story and try to use the

different tenses

LeadershipExercise A & B – pg. 101

indecisive formal inaccessible, remote

demotivating

uncharismatic cold thoughtless cautious

incautious, careless

unadventurous inflexible, rigid -

unaggressive unenergetic, lazy

unpersuasive closed

unattractive

Language Review – Pg. 103Defining vs. Non-Defining ClausesExercise A, B, C

Exercise A1.which or that2.which or that3.who4.who5.who6.who7.which or that

Exercise B1.which or that, where2.who3.which4.who5.who

DiscussionGo through exercise A, B on page 104 – 105

Homework!page 128 – 129ONLY vocabulary exercises