business of travel & tourism 1

8/20/2019 Business of Travel & Tourism 1

http://slidepdf.com/reader/full/business-of-travel-tourism-1 1/18

THE BUSINESS

OF

TRAVEL & TOURISM



WHAT IS TOURISM?

“THE MOVEMENT OF PEOPLE

OUTSIDE THEIR NORMAL PLACE

OF RESIDENCEFOR MORE THAN 24 HRS AND

LESS THAN 6 MONTHS

WITHOUT ANY ECONOMIC

ACTIVITY”

- WTO Def!"#!



A $% $'!e''((((()))))

A+,!e' !"e+!."#!.,/0#1e'"3

T#+'-#"$#!0 !$#!0 0#1e'"

C.+ +e!".,'

F#+e5

B'!e'' "+.e, MICE3 S7e., !"e+e'" "#+'1

N."#!., .!0 !"e+!."#!., "#+'1 #+%.!'."#!'

C+'e'

I!'+.!e #17.!e'

R.,8.9'

Ee!" 1.!.%e1e!" #17.!e'

O!,!e #17.!e' H#"e,'

T+.e, :#+!.,'

V'. 'e+e'

M'e,,.!e#'



S"+"+e #f ";e !0'"+9

#$:e"e'

'#! 1''#! 7+#0" 7+#f"

<+#8"; %##08,, 'e'')

f."#+'

E5"e+!., I!"e+!.,



E5"e+!., f."#+'=

>3 <#") +e%,."#!'

23 E#!#1 7#,9

3 P#,"., ;.!%e'

43 Le%., 'e!.+#

@3 C.,.1"e'

63 C#!'1e+ $e;.#+



FACTORS AFFECTIN< TOURISM

>) %e#%+.7; f."#+'

2) '##-e#!#1 f."#+'

) #17e""#!

4)A S #f "#+'1)

I!"e+!., f."#+'



THE @ A' OF TOURISM

>3 ACCESSIBILITY

23 ACCOMMODATION

3 AMENITIESN."+., / M.! 1.0e3

43 ATTRACTIONS

N."+., / M.! 1.0e3@3 ACTIVITIES



<ROWTH OF TRAVEL & TOURISM

BASED ON=>3 UALITY

23 TYPE OF SERVICE

3 SOCIO ECONOMIC FACTORS=

I!#1e M#$,"9

A%e

E0."#!

C#'"



REASONS FOR <ROWTH I!+e.'e ! ,e'+e .""e' e'7e.,,9 !

0ee,#7e0 #!"+e'

Be""e+ "+.!'7#+" !e"8#+ U78.+0 %+#8"; ! !"e+!."#!., "+.e,

Re.'#!.$,9 7+e0 7..%e' G <##0 #!!e""9

Re,ef f+#1 .0e+'e ,1."e #f ";e ;#1e #!"+9

T+.e, .' . '"."' '91$#,

I!+e.'e0 #!fe+e!e' .!0 #!e!"#!'

I!+e.'e0 7+e effe"e e0."#!.,f.,"e'

A%%+e''e 7$,"9



OPERATIONAL REUIREMENTS TO

RUN A TRAVEL COMPANY / A<ENCY We,, T+.!e0 S".ff

S".ff C#17e!'."#!

U70."e0 Te;!#,#%9

!#8,e0%e #f T+e!0' & I''e' <##0 I!"e+-Pe+'#!., S,,'

C'"#1e+ F+e!0,9 & A""+."eP+#0"'

<##0 Ne%#"."#! S,,' U70."e0 8"; C;.!%e'

C+e.""9

V.+e"9 #f Se+e'



TRAVEL INDUSTRY SE<MENTS

PRIMARY SE<MENTS

A+,!e'

T+.e, A%e!"'

ANCILLARY SE<MENTS

H#"e,'

C.+ Re!".,

R.,8.9' F#+e%! E5;.!%e B+e.'

S%;"'ee!% Se+e'

E!"e+".!1e!" F.,"e'



TRAVEL INDUSTRY SE<MENT

CATE<ORIES

A SUPPLIERS

P+#0e' ";e 'e+e' & 7+#0"'

H#"e,' C.+ Re!".,' R.,8.9' e")

B WHOLESALERS

P+#0e' ";e 7+#0"' ! $,

C RETAILERSSe,,' ";e 'e+e' &7+#0"' "# ";e 7$,

I' . '77,e+ "# ";e .+,!e'

& 8;#,e'.,e+'



AIRLINE REPRESENTATIVES

>3 <ENERAL SALES A<ENTS <SA3

Re7+e'e!"."e #ffe #f #!e .+,!e ! .f#+e%! #!"+9

Pe+f#+1' 7+#1#"#!., +e'e+."#! .!0 #";e+'e+e' f#+ . fee / #11''#!

<e"' 1#+e #11''#! #e+ IATA#11''#!3

I0e!"fe0 $9 ,#9.,"9 "# ";." .+,!e

A77#!"' .%e!"' "# 'e,, "e"'

23 PASSEN<ER SALES A<ENT PSA3

A,, IATA .77+#e0 .%e!"'

Re7+e'e!"' .,, .+,!e'

O7e+."e' .' 7e+ S.,e' A%e!9 R,e'

O!,9 #!e' 8;# +eee #11''#! f+#1

IATA A+,!e'



AIRLINE REPRESENTATIVES

3 TRAVEL A<ENTS

B+0%e $e"8ee! ";e .+,!e & "+.e,,e+

I!"e+0e7e!0.!9 8"; A+,!e' f#+

#11''#! & '.,e'

IATA A77+#e0 A%e!"' /' S$ A%e!"'I Te" S"#

I IATA L#%#



SERVICES OFFERED BY TRAVEL

A<ENTS

Se,,!% I!"e+!."#!., Te"' P+#0!% V'. Se+e'

P.''7#+" A'''".!e

F#+e%! E5;.!%e

D#1e'" Te"' I!"e+!."#!., & D#1e'" T#+

P..%e'

Se"",e1e!" #f A#!"'

I!'+.!eT+.e, I!f#+1."#!



HOTELS

CATE<ORIES

R.!%e f+#1 “T#&+'" C,.''” "# “@ J De,&5e”

TYPES

A+7#+" H#"e,'

A,,-'"e'

B#"Ke H#"e,' C#!fe+e!e Ce!"+e'

C#!e!"#! Ce!"+e'

E5"e!0e0 S".9

L1"e0 Se+e

M#"e,'

Re'#+"'

SPA'



HOTELSDEPARTMENTS

O7e+."#!'

I F+#!" OffeI H#'eee7!%

I ";e!

I L.!0+9

S.,e' & M.+e"!%

T+.e, De'I T+.e, A++.!%e1e!"'

I C.+ Re!".,'

I S;#+" S%;"'ee!%

I C,"+., S;#8'

I F#+e5

WORIN<S

C#11''#! "# T+.e, A%e!"' $##!%' ";+#%; CRS

Te-U7' 8"; A+,!e' & C#+7#+."e'

S7e., 0e.,' #! B, / A0.!e B##!%'



LAND TRANSPORTATIONCAR RENTALS

He+"

A,.1# W;ee,'

FACILITIES

P U7 & D+#7 F.,"9 C;.ffe+ D+e!

Se,f D+e!

WORIN<S S#1e .! $e $##e0 ";+#%;

CRS '9'"e1'

Te 7 8"; A+,!e' & T+.e,A%e!"' #! . #11''#! $.''

business of travel & tourism 1

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