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BusinessBULLETIN

Period 5April 20-May 17, 2013

You Asked PH AnswersThere’s no better way to develop your understanding of your PH business than to ask questions. Right here, in

each Business Bulletin, you’ll find the answers to questions we received directly from our Field members during the

Create Your Future tour stops last summer. We’re pretty sure that you’ll find a reply to at least one query that’s been

on your mind.

The topic: Training Answers from: Katie Masterson, Senior Manager of Field Education and Development

You Asked: How should I respond when people say “no” to booking a party or joining the business?

PH Answers: First of all, don’t take it personally. They’re not saying no to you but to your offer. Focus your efforts on

sharing the benefits. If they’re still not interested, ask if they know someone else who might be. Referrals are a great

source for new business. And, don’t count the naysayers out for good. Tell them you appreciate their time and will be

sure to follow up in the future. Try the 100 NOs exercise in the New Consultant section of Consultant’s Corner. It’s a

fun way to get outside your comfort zone.

You Asked: When a “dry spell” hits, how can I get bookings started again?

PH Answers: Revisit your first few months in the business and the activities you engaged in to get your first bookings.

Pull out your Who Do I Know form and start reaching out. Host an Open House and send party invitations promoting

the opportunity to be selected as the Mystery Hostess who gets all the rewards. The more people you get face-to-face

with, the more booking opportunities you’ll have. Look back at your previous orders for those who spent over $100.

Customers who commit to higher-priced purchases make great booking leads. Look to the Facebook Organizers &

Consultants Group (facebook.com/groups/princesshousefield), as well as your own Organizer, for additional inspiration.

You Asked: How can I help New Consultants stay engaged in the business?

PH Answers: The most important thing you can do is to maintain contact. Follow up after each of their initial parties

to see how they did. Ask about sales, bookings and potential recruiting leads and what, if any, challenges they

encountered. Encourage them to attend team meetings, which will ensure they stay inspired and engaged, and have

the opportunity to interact with and learn from you and others. To help your New Consultants feel connected, we

recently instituted a series of e-mails and recorded tips they receive throughout their first six months in business. The

e-mails are full of helpful advice, videos and links to tools and training in Consultant’s Corner.

Dates To ReMeMBeR

April• Period 5 Begins20• Earth Day22

• Cinco de Mayo5May

• Mother’s Day12

• Deadline for “Early Bird” Hostess Bonus Orders10

If you’re enrolled in the Tool Kit program …

You’ll automatically receive the Period 6 Programs Sampling ($29.95,

plus tax and delivery). To cancel, contact Customer Service.

Not enrolled?Look for sampling information in your Period 6 Programs Mailing or

order online in Consultant’s Corner (under the Order Entry tab, select

Place an Order from the drop-down menu) starting April 29, 2013.

Enroll in the Tool Kit program today to receive automatic shipments

of each Period’s Programs Sampling on the earliest date

possible. Simply login to Consultant’s Corner and, under the

Resources & Training tab, select General Business from

the drop-down menu and then click Applications &

Enrollment. Click Automatic Tool Kit Enrollment

Form to download and follow the

instructions on the form.

PeRiod 6Sampling

BARRingTon® CuTleRYRetiRing in PeRiod 9, 2013

Barrington® Cutlery (all knives) will be retired in

Period 9, 2013. We’re letting you know so you can

contact Hostesses or Customers now and give them

time to complete their collection before the line is no

longer available. We’re in the process of developing a fantastic new

line of cutlery for Princess House. Look for it to launch

before the end of this year!

iT’s ouR 50Th

AnniveRsARY!did you know?In the ’60s, we distributed a special Princess House edition of “Amy Vanderbilt’s Etiquette.” Vanderbilt was an advisor to the company and was part of our training programs, instructing Field members on proper etiquette, of course.

• 50th Anniversary Mediterranean Cruise Incentive Trip12-19

• Period 5 Ends17

Your World of Rewards suCCess TiP: shARe The “sTART now” Bonus!

For each of your New Recruits who earns the “Start Now” Bonus, you earn 1,000 Points toward your chosen contest goal. It’s a win-win, and you want to win, don’t you?! Then take these steps for success:

q Send the “Start Now” Bonus visual e-mail to everyone in your contact database in Consultant’s Corner who previously purchased Fantasia® or has shown an interest in the business opportunity.

q Include the “Start Now” Bonus flyer and the Fantasia Bake, Serve & Store 5-Qt. Lasagna Dish in your product display at parties.

q Ask anyone who purchases a Fantasia product if they’d like to earn the Lasagna Dish FREE and invite them to your Organizer’s next team meeting.

“STArT Now” BONUS • Parties received at Princess House April 20-May 17.* • Incentive is for New Consultants only.

• See flyer in this mailing for details.

• A New Consultant must submit two or more party orders, each with a minimum of $250 in Customer Sales and a minimum 50% deposit, to qualify for this program.

• Product rewards will be issued to all Achievers by the end of Period 6, 2013.

• Focus on recruiting to earn Your World of Rewards! Download the “Start Now” Bonus flyer from the Period Programs page and share it with all your recruiting leads. For each of your New Recruits who earns the “Start Now” Bonus, you earn 1,000 Points toward your chosen Prize Level goal!

• Follow up! Send recruiting leads a visual e-mail to share this great incentive with them (see instructions for sending visual e-mails in the “Early Bird” Hostess Bonus section above). Follow up with a phone call to ask leads to attend an Opportunity Event with you (ask your Organizer for details).

• Fantasia® Bake, Serve & Store 5-Qt. Lasagna Dish (918) for Period 5 New Consultants who submit 2 or more party orders.

• Princess House® Cook & Carry Ladies’ Lunch Tote and Fantasia® Seal-Tight 4.75-Cup Storage Container Set (904B), FRee!

“EArLY BIrD” HOSTESS BONUS

• Requires a minimum of $350 in Customer Sales and one booking. Ask your Organizer for details.

• Must be ordered on a party order as a Hostess Special using item number 904B. Limit one per party.

• Consultant contribution is $10, plus tax (no delivery fee).

SAMPling inFo: Ladies’ Lunch Tote and Seal-Tight 4.75-Cup Storage Container Set (HB0904, $17.95, plus tax and delivery) is available to sample online from April 1, 2013, through 9:00 p.m. PT (midnight ET), April 26, 2013. Not included in Tool Kits. limit of one per organizer/Consultant, no exceptions.

• Book early! Download the “Early Bird” Hostess Bonus coupons from the Period Programs page. Keep coupons with you when you’re out and about so you can give them to people you meet.

• entice bookings! Send a visual e-mail promoting the “Early Bird” Hostess Bonus. Click All Contacts under My Contacts in the main navigation menu. Click E-mail Contacts under Quick Links in the left column. Check the box next to Last Name to select all your contacts, or check the box(es) next the Contact(s) you want to e-mail. Click Email Selected Contacts, then from the drop-down menu, select the P5, 2013 “Early Bird” Hostess Bonus template. If you like, personalize to suit your preference. Click Send E-mail.

• Parties received at Princess House by Friday, May 10, 2013. Online orders due by midnight PT, May 11 (3:00 a.m. ET, May 12).

H o W I t W o r k s CoNsULtANt’s CorNErW H A t

*Party orders submitted online are due by midnight PT, May 18, 2013 (3:00 a.m. ET, May 19, 2013).

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• Parties received at Princess House April 20- May 17, 2013.*

• Requires a minimum of $350 in Customer Sales and one booking. Ask your Organizer for details.

• Hostesses may choose up to two of the five Hostess Specials. Limit one of each item per Hostess.

SAMPling inFo: • Entertaining Set (HS0662, $24.95, plus tax and delivery) and the Nonstick 13" Round Grill Pan & Glass Press (HS6500, $39.95, plus tax and delivery) are available to sample online from April 1, 2013, through 9:00 p.m. PT (midnight ET), April 26, 2013. Not included in Tool Kits. limit of one sample per organizer/Consultant, no exceptions.

• In-Catalog Hostess Specials are available to purchase at the discounted Hostess Special price on the Period 1 Sampling Order Form. limit of one each per organizer/Consultant, no exceptions.

• Book more! At your parties, try making a dish from the Summer Entertaining Ideas in the recipes section of your personal Princess House website. Serving guests on our Marissa products will help you promote this Period’s Hostess Special and entice more party guests to book.

• Booking tip! Download the updated Hostess Wish List & Grouping flyers from the Period Programs page to use as a booking tool and Hostess Coaching guide.

• Download the Hostess Specials flyer from the Period Programs page to e-mail or print and share.

HoSTESS SPECIALSCHOOSE UP TO 2 OF THESE 5 OFFERS!LIMITED-TIME• Marissa™ Entertaining Set (662), $24.95, plus tax and delivery.

• Princess Heritage® Stainless Steel Nonstick 13" Round Grill Pan & Glass Press (6500), $39.95, plus tax and delivery.

IN-CATALOG• Fantasia® Bake, Serve & Store 3-Qt. Casserole (5495), $17.95, plus tax and delivery.

• Fantasia® Domed Cake Plate/Punch Bowl Set (584), $19.95, plus tax and delivery.

• Princess Heritage® Stainless Steel Classic 5-Qt. Braiser (6150), $24.95, plus tax and delivery.

three-week Program

LIMITED-TIME• Princess Heritage® Beverage Dispenser (6848), $39.95, plus tax and delivery.

• Princess Heritage® Stainless Steel Classic 50-Qt. Stockpot w/Steamer Insert (6100), $99.95, plus tax and delivery.

IN-CATALOG• Princess House® Pro1800 Induction Unit (6972), $149.95, plus tax and delivery.

PrEMIUM HOSTESS SPECIALSCHOOSE 1 OF THESE 3 OFFERS!

• Requires a minimum of $500 in Customer Sales and one booking. Ask your Organizer for details.

• Hostesses may choose one of the three Premium Hostess Specials per party.

• Premium Hostess Special may be purchased with or without purchasing regular Hostess Specials.

SAMPling inFo: • New Consultants who started after March 29, 2013, can order the Classic 50-Qt. Stockpot (PS6100, $99.95, plus tax and delivery) through 9:00 p.m. PT (midnight ET), May 24, 2013.

• New Consultants who started after March 29, 2013, can order the Beverage Dispenser (PS6848, $39.95, plus tax and delivery) and Induction Unit (PS6972, $149.95, plus tax and delivery) through 9:00 p.m. PT (midnight ET) July 19, 2013.

• limit one of each per organizer/Consultant, no exceptions.

• Booking tip! Download the updated Hostess Wish List & Grouping flyers from the Period Programs page to use as a booking tool and Hostess Coaching guide.

• Boost profits! Coach Hostesses to get outside orders before their party for the best chance of earning a Premium Hostess Special with over $500 in Customer Sales.

• Download the Premium Hostess Specials flyer from the Period Programs page to e-mail or print and share.

• Classic 50-Qt. Stockpot available on parties received at Princess House in Periods 4-6.

• Beverage dispenser and Pro1800 induction unit available on parties received at Princess House in Periods 1-8.

(April 20-May 17, 2013)At-A-GlancePeriod5Fo

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• Parties received at Princess House April 20-May 17, 2013.*

• No qualifying purchase required!

• Purchase of these items at the reduced price cannot be used as a qualifying purchase for the Buy One, Get One 50% Off Customer Special and they cannot be purchased at 50% off the reduced price.

• Hostesses can use Hostess Free Credits or their Half-Price Item/Previous Hostess Half-Price Item selection to purchase these items based on the full regular retail price only.

• Purchase of these items counts as regular Customer Sales based on the actual selling price and counts toward profits, Hostess Free Credits and contests.

6754 Princess Heritage® Stemless Martini Glasses (4)..........................................................................................................................$25 1330 Princess Heritage® Tealight/Luminary Set (507, 1012) — Set not sold in Catalog .......................................................................28 6854 Princess House® Cook & Carry 2-in-1 Rectangular Tote.................................................................................................................35 5287 Fantasia® Scalloped Dinner Plates (4) ............................................................................................................................................40 2242 Pavillion™ Appetizer Plates & Caddy Set ........................................................................................................................................40 2229 Pavillion™ Berry Dinner Plates (4) ..................................................................................................................................................45 936 Fantasia® Seal-Tight 11-Cup Storage Container Set (pair, 6768) — Set not sold in Catalog ........................................................55 6842 Princess Heritage® Stainless Steel Nonstick 4-Qt. Casserole — Not in Catalog ............................................................................75 6799 Princess Heritage® Stainless Steel Nonstick Square Griddle — Not in Catalog .............................................................................95 6713 Princess Heritage® Stainless Steel Classic 25-Qt. Stockpot w/Steaming Rack — Not in Catalog ................................................165

Plus, Collect & Save Cookware Sets!See pages 23 and 27-31 in the Spring/Summer 2013 Catalog to help your Customers build customized sets that are perfect for their needs.

LIMITED-TIME SAvINGS WITH No QUALIfYINg PUrCHASE• 10 items — up to $110 off!

• Boost sales and profit! E-mail the Post-Party Order Link to invitees who couldn’t attend the party. Select My Parties under Party Assistant. Click Hostess name to select the party. Click the Order tab, then select the E-mail Online Order Link tab. Check the box(es) next to the Contact(s) you want to e-mail. If you like, personalize to suit your preference. Click Send E-mail.

Repeat Program

• Parties received at Princess House April 20-May 17, 2013.*

• The regular price of the 50%-off item must be equal to or less than that of the full-price item.

• Excludes Booking Gifts, Gift Certificates, Collect & Save Cookware Sets and No Qualifying Purchase items.CUSToMEr SPECIAL• Buy One, Get One 50% off any item in the current Catalogs.

• Download the Customer Specials flyer from the Period Programs page to e-mail or print and share.