California LifeLine California LifeLine

Telephone ProgramTelephone Program

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Program GoalsProgram Goals

Promote LifeLine Statewide to:Promote LifeLine Statewide to:

• Increase AwarenessIncrease Awareness

• Increase Enrollment in LifeLineIncrease Enrollment in LifeLine

• Achieve Telephone Service For All Achieve Telephone Service For All CaliforniansCalifornians

• Encourage Access To Affordable Basic Encourage Access To Affordable Basic Residential Telephone ServiceResidential Telephone Service

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What is California LifeLine?What is California LifeLine?

• Telephone Program Giving Discounts For Local Telephone Program Giving Discounts For Local

Home Phone Service Home Phone Service

• Offered By All TelephoneOffered By All Telephone Carriers That Provide Carriers That Provide

Home Phone ServiceHome Phone Service

• Available To All Eligible California ResidentsAvailable To All Eligible California Residents

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MessagesMessages• California LifeLine, it’s for you!California LifeLine, it’s for you!

• Local home phone service for Local home phone service for less than 25 cents a dayless than 25 cents a day

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Benefits of Home Phone ServiceBenefits of Home Phone Service

Allows Dependable Access to:Allows Dependable Access to:

• Friends and FamilyFriends and Family

• Children’s SchoolsChildren’s Schools

• Job OpportunitiesJob Opportunities

• Health and Emergency ServicesHealth and Emergency Services

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California LifeLine DiscountsCalifornia LifeLine Discounts

Service Description Rate

Flat-Rate Local Phone Service 

Unlimited local calls

The lesser of range $5.47 to $6.11 or 1/2 of carrier's residential flat-rate local phone service

Measured Local Phone Service

60 local calls per month, additional calls may be billed at different rates depending on the carrier

The lesser of range $2.91 to $3.27 or 1/2 of carrier's residential measured rate for local phone service

Phone Service for Native Americans Living on Tribal Lands

Bigger discounts on local phone service for qualified consumers living on tribal lands

Local phone service for $1.00 per month.

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California LifeLine DiscountsCalifornia LifeLine DiscountsService Description Rate

Service Connection

Initiation of telephone service

The lesser of $10 or 1/2 of carrier's connection charge for residential phone service

Service Conversion

Change of class, type, or grade within California LifeLine phone service.

OR

Change from regular local phone service to California LifeLine phone service.

The lesser of $10 or 1/2 of carrier's conversion charge for residential phone service. There will be no charge to switch from California LifeLine phone service to regular local phone service.

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California LifeLine DiscountsCalifornia LifeLine DiscountsService Description Rate

Toll-blocking orToll-restriction

Toll-blocking prevents long distance calling.

Toll-restriction limits long distance calling.

$0

Disability Accommodation

California LifeLine discounts may apply to a second phone line to accommodate TTY service for any hearing impaired household members.

See the rates for either flat-rate or measured-rate local phone service listed above.

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Eligibility RequirementsEligibility Requirements

• Customer is not a dependent on Customer is not a dependent on someone else’s tax returnsomeone else’s tax return

• Phone line for primary residence onlyPhone line for primary residence only• Only one discounted phone line per Only one discounted phone line per

household, household, except TTY clientsexcept TTY clients• Residency status not requiredResidency status not required

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Eligibility MethodsEligibility Methods

• Program Eligibility Program Eligibility • EasiestEasiest• Quickest, if done onlineQuickest, if done online

• Income EligibilityIncome Eligibility• Documents requiredDocuments required• Supporting documents must be Supporting documents must be

mailedmailed

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Method 1 Program BasedMethod 1 Program Based

Medicaid/Medi-Cal Medicaid/Medi-Cal Low Income Home Energy Assistance Program (LIHEAP) Low Income Home Energy Assistance Program (LIHEAP) Supplemental Security Income (SSI) Supplemental Security Income (SSI) Federal Public Housing Assistance or Section 8 Federal Public Housing Assistance or Section 8 Food Stamps or Supplemental Nutrition Assistance Program (SNAP) Food Stamps or Supplemental Nutrition Assistance Program (SNAP) Women, Infants and Children Program (WIC) Women, Infants and Children Program (WIC) Healthy Families Category A Healthy Families Category A National School Lunch's FREE Lunch Program (NSL) National School Lunch's FREE Lunch Program (NSL) Temporary Assistance for Needy Families (TANF) Temporary Assistance for Needy Families (TANF)

1.  California Work Opportunity and Responsibility to Kids (CalWORKs) 1.  California Work Opportunity and Responsibility to Kids (CalWORKs) 2.  Stanislaus County Work Opportunity and Responsibility to Kids 2.  Stanislaus County Work Opportunity and Responsibility to Kids

(StanWORKs) (StanWORKs) 3.  Welfare-to-Work (WTW) 3.  Welfare-to-Work (WTW) 4.  Greater Avenues for Independence (GAIN)  4.  Greater Avenues for Independence (GAIN)  

Tribal TANF Tribal TANF Bureau of Indian Affairs General Assistance Bureau of Indian Affairs General Assistance Head Start Income Eligible (Tribal Only) Head Start Income Eligible (Tribal Only)

No documents required for accepted programsNo documents required for accepted programs

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Method 2 Income BasedMethod 2 Income Based

Household SizeHousehold Size Household Income Household Income June 1, 2008 to May 31, 2009June 1, 2008 to May 31, 2009

1 or 21 or 2

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Each add’l memberEach add’l member

$22,900$22,900

$26,900$26,900

$32,400$32,400

Add $5,500Add $5,500

Income Guidelines

Must Be Documented

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Enrollment ProcessEnrollment Process• Client calls Telephone Company to enrollClient calls Telephone Company to enroll

• Program Administrator sends Program Administrator sends Certification FormCertification Form

Pin number permits applying online if Pin number permits applying online if program eligibleprogram eligible

All may return form by mailAll may return form by mail

• Form MUST be returned within 30 daysForm MUST be returned within 30 days

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Enrollment Process ContinuedEnrollment Process Continued

• Eligibility is then approved or deniedEligibility is then approved or denied

• Customer will be charged the regular rates if Customer will be charged the regular rates if customer: customer:

• Doesn’t return forms on timeDoesn’t return forms on time

• Is determined ineligibleIs determined ineligible

• Annual renewal is requiredAnnual renewal is required

• Random audits are performedRandom audits are performed

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How can you help?How can you help?• Tell your clients about the programTell your clients about the program

• Provide California LifeLine brochuresProvide California LifeLine brochures

• Set expectations for :Set expectations for :

Eligibility by program methodEligibility by program method

Importance of returning formsImportance of returning forms

• Tell them where to get more assistanceTell them where to get more assistance

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Additional HelpAdditional Help

LifeLine Call Center - LifeLine Call Center - (866) 272-0357(866) 272-0357

• Assists consumers in 12 languagesAssists consumers in 12 languages - - English, English, Spanish, Japanese, Cambodian, Cantonese, Hmong, Korean, Spanish, Japanese, Cambodian, Cantonese, Hmong, Korean, Lao, Mandarin, Tagalog, or Vietnamese, as well as Lao, Mandarin, Tagalog, or Vietnamese, as well as Teletypewriter (TTY) callersTeletypewriter (TTY) callers

• Provides list of carriers serving their areaProvides list of carriers serving their area• Transfers eligible consumers to carriersTransfers eligible consumers to carriers

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www.californialifeline.comwww.californialifeline.comwww.californialifeline.comwww.californialifeline.comYour customers will find…Your customers will find…• Information in 8 languagesInformation in 8 languages

English, Spanish, Chinese, Japanese, Korean, Tagalog, Vietnamese, and TTY English, Spanish, Chinese, Japanese, Korean, Tagalog, Vietnamese, and TTY • Enrollment informationEnrollment information

Enrollment instructionsEnrollment instructions Eligibility requirementsEligibility requirements Method 1 accepted programsMethod 1 accepted programs Method 2 income guidelinesMethod 2 income guidelines Sample forms and instructionsSample forms and instructions Certification form for new enrolleesCertification form for new enrollees Verification form for annual renewalVerification form for annual renewal

• Option to enroll online via program-based method with PINOption to enroll online via program-based method with PIN• Status of LifeLine applicationStatus of LifeLine application• Option to cancel LifeLine if no longer eligibleOption to cancel LifeLine if no longer eligible• Frequently Asked Questions Frequently Asked Questions • Link to the CPUC’s websiteLink to the CPUC’s website

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LifeLine BrochureLifeLine Brochure OrdersOrdersAvailable in the following languages:Available in the following languages:

• EnglishEnglish• CambodianCambodian• ChineseChinese• HmongHmong• KoreanKorean• LaotianLaotian• RussianRussian• SpanishSpanish• Tagalog Tagalog • Vietnamese Vietnamese