canberra ia day - building trust: creating the space for good ia in challenging times
DESCRIPTION
Case study - experience of the challenges introducing IA concepts and techniques in government.TRANSCRIPT
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BUILDING TRUSTCreating the space for good IA in challenging times
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The IML: the instructions on how we maintain Australia’s biosecurity
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1900 documents
4 sub sites
5 layers of documents
35 places to look
(0 experience)
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We need to do something about the IML.
I start!
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Report: “You need a relevant information architecture.”
Google: information architecture canberra
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User Research - Card Sorts
We attend a training course
IA??
UCD??
And another…
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We design the process.
A vision& goals
An expert
We prepare to execute: travel,
cards (right ones? right numbers?)
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What if it (doesn’t work; is poorly received; seems silly; wastes precious budget; etc)
Prep sorts
Send out instructions; Pack
our card bags
Be nervous
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Engaged audience,
brilliant insights
Uesr research Task
analysis, contextual enquiries;
focus groupRun sorts
Credbility
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An IA!
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“Stop.”
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GO!
Remote sorts
More insights; refined IA
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Launch
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Don’t dumb it down
Build capability in the team
It’s not the IT that fixes it – it’s understanding the content and the humans that use it.