care quality commission: our new approach
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Care Quality Commission: Our new approach. 1. Our purpose and role. Our purpose We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve Our role - PowerPoint PPT PresentationTRANSCRIPT
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Care Quality Commission: Our new approach
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Our purpose and role
Our purposeWe make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve
Our roleWe monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care
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New operating model
Surveillance
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Improvement through regulation
The Mum Test
Is it good enough for my Mum?
Safe?
Effective?Well led?
Responsive?
Caring?
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Is the service safe?
By safe we mean that people are protected from abuse and avoidable harm
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Is the service caring?
By caring, we mean that people are treated with kindness and compassion, and their dignity is respected
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Is the service responsive?
By responsive, we mean that people get the individual support, care and treatment they need; that they are involved in decisions, and they are listened and responded to that reflects their needs and concerns
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Is the service effective?
By effective, we mean that people experience the best possible health and quality of life outcomes
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Is the service well led?
By well led we mean that the leadership, management and governance of the organisation assure the delivery of high quality person centred care, supports learning and innovation, and promotes an open and fair culture at all levels
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Ratings
All inspections under the new approach will ultimately result in ratings
We will use a four point scale
Outstanding
Good
Requires improvement
Inadequate
Ratings will always take account of data/intelligence and what we see and hear at inspections.
We will use judgement to combine multiple factors
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Four point scale
High level characteristics of each rating level
Innovative, creative, constantly striving to improve, open and transparent
Consistent level of service people have a right to expect, robust arrangements in place for when things do go wrong
May have elements of good practice but inconsistent, potential or actual risk, inconsistent responses when things go wrong
Severe harm has or is likely to occur, shortfalls in practice, ineffective or no action taken to put things right or improve
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Why does this matter?
People are at the heart of it
