caretel hr induction

8/8/2019 Caretel Hr Induction

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Group CompaniesGroup Companies

GHCL Ltd.

Dan River Inc.

Rosebys.

Dalmia Healthcare Ltd.

Bharat Pharma Ltd.

GTC Industries Ltd.

Colwell & Salmon Communications.


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A part of the Dalmia Group(A leading Indian Conglomerate

with GHCL as its flagship Company).

Caretel

An ISO 9001 Company

Manpower: 1200Approx.

Infrastructure:

Locations - 13

Capacity -Ability to handle more than 180 million CTI

Calls per annum

CARETEL INFOTECH LTDCARETEL INFOTECH LTD


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The company operates IT Enables services in top 13 business

cities including:

Delhi

Mumbai

Kolkatta

Chennai

Hyderabad

Ahmedabad

Pune

Kanpur

Chandigarh

LOCATIONSLOCATIONS


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CARETEL believes that People, Process and Technology are the core

ingredients of a Call Center.

People

Caretel Believes in creating excellence through team-work and therefore, the

key focus areas for human resource development are:

Recruitment

Training

Supervision

Quality Monitoring

Scheduling

Retention

CARETEL Believes.CARETEL Believes.


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Dignity and Respect for all.

Commitment to quality productivity and growth in every

endeavor.

Transparency, authenticity and openness in communication.

Care, Compassion and humanity for our colleagues and

customers]

An environment market by fairness and equitability in all

interactions.

A nurturing, encouraging and supportive team enviournment.

CARETEL CORE VALUESCARETEL CORE VALUES


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CARETEL CORE BUSINESSCARETEL CORE BUSINESS

Caretel has been handling the voice and non voice BPO operationswhich includes:

Customer Care

Tele Sales

Lead Generation

Collections

Market Research

Loyalty Programs

Order Booking

Web Response

Multilingual E- book publishing

Data Entry and Processing


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CARETELS KEY CLIENT LISTCARETELS KEY CLIENT LIST

Some of the key clients amongst an impressive list of over 60 majorCorporations include:

ICICI Bank

National Insurance

Nokia

Tata Teleservices

Idea

Reliance

Samsung

Videocon

Electrolux

Godrej

Eureka Forbes


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CEOSanjay Purohit

Head-Finance

Anil Ahuja

Ramesh Joshi

Head- IT

COO

Amit RoyHead HR

Runa Maitra

LEADERSHIP TEAMLEADERSHIP TEAM Caretel Infotech LtdCaretel Infotech Ltd

Rajesh Sehgal

Head- Sales

Venkat

Manager- Finance


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Head HR

Runa Maitra

Deputy Manager-HR

Rajat Sharma

Exec-HR

Danish Inam

Exec-HR

Niraj Jha

CEO

Sanjay Purohit

Exec- HR

Geetali

Exec- HR

Mohd Danish


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DEPARTMENTSDEPARTMENTS

Administration

Business Development

Finance &Accounts

Human Resources

Service Delivery

-Operations

-Quality

-Dialer

Technology

Training


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CODE OF CONDUCTCODE OF CONDUCT

Recognize, protect & enhance the assets & reputation

of the Company.

Maintain confidentiality.

Follow norms of the organization such as-Follow Training objectives

-Mandatory log-in and log-out

-Disciplinary norms

-Usage of Cafetaria

-Dress Code

-Focus on Hygiene


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POLICYPOLICY

Working hours 24/7

-6 days a week, 8 hours log-in, 1 hour break

Leave Policy

-Detail Follows.

Fixed Holidays

-National & Festival Holidays

Mediclaim Policy 35K per annum

Dress Code

Monday Thursday : Formals

Friday Sunday : Casuals (Jeans and T-Shirts)


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LEAVE POLICYLEAVE POLICY

1.Casual, Sick and Earned Leave1.Casual, Sick and Earned Leave

1.6 Casual Leave per calendar year.2.2 Entitlement: 6 days in a calendar year . CL entitlement shall be pro-rata for those joining companys service

during the year.2.2 Casual Leave cannot be combined with any other leave

2.3 Casual leave cannot be granted for more than 3 days at a time. Half day CL i.e. pre-lunch or post lunch,

can be granted.

2.4 Casual leave cannot be encashed at any stage. Unavailed CL, if any, shall lapse at the end of the year.

2.5 Application of casual leave, duly authorized by the sanctioning authority must normally be submitted to

the HRD Department in advance or else immediately one rejoining duty.

2.6 Casual leave will be credited in advance on pro-rata basis from the date of joining for new employees. In

all other cases the entitled CL will be credited on 1st of January each year.

2. 9 Sick leave per calendar year.

1.1 Entitlement : 9 days in a calendar year. SL entitlement shall be pro-rata for those joining companys

service during the year.1.2 SL can be granted in continuation with EL with due authorization from LH / BM/Head of HRD.

1.3 In the formal circumstances, medical certificate (MC) for sick leave up to 2 days may not be required.

However, MC will be required for SL of3 days or more.

1.4 Sick leave can be accumulated upto 45 days, but SL will not be encashable at any stage.

1.5 Sick leave will be credited in advance on pro-rata basis from the date of joining for new employees. In all

other cases the entitled SL will be credited on 1st of January each year.


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LEAVE POLICY CONTINUESLEAVE POLICY CONTINUES

3.30 Earned Leave Per calendar year.

1.1 Eligibility Period New employees will become entitled for EL only after completing four (4)

months of continuous employment in Caretel

1.2 Entitlement: 30 (thirty) days in a calendar year. For those joining companys service during the year,

EL entitlement for that year will be on pro-rata basis.

1.3 Accumulation: EL can be accumulated upto a maximum of 90 days

1.4 Leave will be encashed only upon separation or after reaching the maximum limit of 90 days. For

existing employees, where the leave in credit has reached the maximum accumulation limit of 90 days, the

excess leave at the end of the year over and above 90 days accumulation will be encashed automatically up

to a maximum of 20 days. HO-HRD shall advise accounts department in Jan / Feb each year for encashment

of leave in respect of the concerned employees as mentioned above

2. Maternity Leave2. Maternity Leave

1.0 1.1 Eligibility: Female employees on regular rolls of Caretel who have put in minimum 80(eighty) days of service in the 12 (twelve) months preceding the date of her expected delivery and who do

not have more than two living children.

1.2 Entitlement: The maximum period of leave with full pay will be 12 (twelve) weeks of which not

more than 6 (six ) weeks should precede the date of her expected delivery.

1.3 The employee must apply in writing for ML at least one month in advance from the date of her

actually proceeding on leave.

1.4 The employee will not be entitled to any earned leave (EL) while on maternity leave.


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Employee Referral PolicyEmployee Referral Policy

1. Referee would be entitled to earn extra income on every

successful conversion of employee referral.

1. Fresher/Experienced - Rs.500/-

2. Please ensure that the Referee writes the Referrers name

and employee code on his Resume.

3. Referral payout would be along with the salary after a

nesting period of3 months provided both Referee and

Referrer are in the company (at the time of payout).


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EMPLOYEE WELFAREEMPLOYEE WELFARE

A. Policy on Employees weddingThe company, as a gesture of goodwill and as token of its love and care will

give a Gift Cheque of Rs.501/- to every employee on the occasion of his /

her wedding. The gift cheque will be prepared on request made by HR Head

by enclosing the wedding card of the employee and the same will be handed

over to the employee through his / her department head.

B. Policy on Employees Birthday

The company as a gesture of goodwill will present one cake along with a

birthday greeting card to all employees on their birthday. The HR

department will arrange for the birthday cake and card and arrange for itspresentation to the employee through his / her Department Head. In case

the employee is on leave or the birthday falls on a weekly off day / holiday

the same will be presented to the employee on the next working day.


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CARETEL on a GrowthCARETEL on a Growth--Oriented path!!Oriented path!!

to know more about us, please log on to

our website

www.caretelindia.com


19/19

caretel hr induction

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