INDUCTION

HRPRESENTATION

By Nomhle Dube

Course Objective

By the end of this course participants should have an understanding of Telecel Zimbabwe as a whole and its operations in the various departments .

By the end of this Induction participants should know the Vision, Mission Statement and Values of the organisation

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Subject Content

Welcome by the Managing Director

Introduction to Telecel Zimbabwe

Business Objectives

Company Structure

Employment Conditions

Divisional Responsibilities

Customer Care Philosophy

Congratulations

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Welcome by the Managing Director

By the time you read this booklet, we at Telecel Zimbabwe, believe you have made a fundamental decision. You have chosen more than a job. You have chosen to join a company that offers you a career. Telecel Zimbabwe strives to realise the full potential of all its people. For this reason, we offer in – house training programs, assistance and encouragement for further studies and opportunities for each individual to ‘improve’ him or herself. The primary objective of the company, as you will no doubt soon discover, is unparalleled Customer Service. This implies delivering quality in everything we do and a determined effort to give our customers the service that they expect and deserve. Each staff member has a responsibility in this regard no matter what his/her job responsibilities are,. ‘Our business is to provide quality service to each and every one of our customers”. This quality service can only be achieved by a team effort. I welcome you to the Telecel family.Enjoy gettingInvolved together as a team.Welcome once more!

J D SWAIMManaging DirectorTelecel Zimbabwe

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Introduction

Telecel Zimbabwe welcomes you and congratulates you for having been found to be the best person from the many who applied for your position. Selection of the best person for the job is only the first step in building an effective team in any organization. Having made great effort in selecting you as the best person for the job, Telecel strongly believes that , it should, help you integrate into your Division, as well as make you feel that you have joined a progressive company that has it’s employees needs at heart. We, at Telecel Zimbabwe, are proud of our staff and will do our best to provide the right conditions, atmosphere, training and opportunities so that all employees are secure and satisfied in their work. We work very much as a team and like any successful team, the benefits gained by the members are gained through their cooperation with the support of appropriate policies, rules and procedures. This booklet is intended to help you become familiar with your surroundings and to aid you in the your surroundings and aid to you in the settling process and to become a productive member of your team.Wewould like you to feel welcome as you join the Organisation.

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Who is Telecel Zimbabwe

Telecel Zimbabwe Represents the partnership of:Telecel Headquartered in Cairo who is the managing partner in this venture. Telecel is owned by Vimplecom andThe empowerment Corporation

The partnership has incorporated Telecel Zimbabwe to develop and operate a wireless telecommunication service in Zimbabwe.Telecel Zimbabwe is part of the large international group of cellular networks in Russia, Europe and North America,Ukraine,CIS,Africa and Asia owned by Vimplecom.

Who is Empowerment Corporation?

The Empowerment Corporation, consist of the following Indeginisation business organisation

The Indigenous Business Women’s Organisation.The Zimbabwe Small Miners Association.Kestrel Corporation

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Who is Vimplecom

Vimplecom, who owns 60% of Telecel Zimbabwe is a Global telecommunications which consits of a mix of operatins in fastly growing emerging markets and technologically advanced developed markets.The Entity offers a wde range of wireless ,fixed and brad band services to approximately 843 million people in 20 countries.Countries

Algeria ArmeriaBangladeshBurundiCambodiaCanadaCentral Africa RepublicGeorgiaItalyKazakhstanKyrgyzstanLaosNamibiaPakistanRussiaTajikistanUkraineUzbekistanVietnamZimbabwe

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Who is Telecel Zimbabwe

Vimplecom is the worlds largest sixth largest mobile operator in terms of subscribers. The company provides services under the following brands :

BanglalinkBeelineDjezzyDjuiceInfostradaKyivstarLeoMobilinkTelecelWindVimplecom corporate headquarters are in Amsterdam with centralised corporate functionsThe company has five business Units Russia,Europe and North America,Ukraine,Africa and Asia and CISTelecel Zimbabwe is under the Unit of Africa and Asia.

Telecel Zimbabwe represents a unique combination of Cellular experience and local understanding.

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Our VisionThe company has committed itself to becoming the most preferred provider of communications services by having at least “One Telecel Line in every income earning household in Zimbabwe”

Our MissionWe aim to run a vibrant and dynamic communications business through

clearly understanding our customers’ needs, both present and future and satisfying these needs in a way that is affordable to the customer and profitable to the business.

a dedicated team of professional employees who aim to develop and maintain a very special and mutually rewarding personal relationship with every one of our customers

Demanding outstanding performance from all our Employees ,but balancing this with a genuine trust,Respect and understanding of the individualsOf the individuals at the levels in the organisation forThe benefit of both the business and the individual.

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Mission Cont.

total commitment to excellence by getting the right things right the first time all the time, constantly stretching the limits of service to create real value.

being more proactive, innovative and pioneering than any of our competitors, who will fear us, in meeting our customer’s needs.

providing our shareholders with a rate of return on their investment that will ensure continued support of the business in the future.

Our ValuesThe values that Telecel subscribes to are a way of showing commitment to the new culture we are in the process of instilling in all our people. This commitment will in turn positively affect our customers and other stakeholders who will reap the benefits of our efforts in trying to live by these values

PerformanceTeamworkMutual Respect, Trust and OpennessInnovative and DevelopmentIntegritySocial Responsibilities

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Mission Cont.

total commitment to excellence by getting the right things right the first time all the time, constantly stretching the limits of service to create real value.

being more proactive, innovative and pioneering than any of our competitors, who will fear us, in meeting our customer’s needs.

providing our shareholders with a rate of return on their investment that will ensure continued support of the business in the future.

Our ValuesThe values that Telecel subscribes to are a way of showing commitment to the new culture we are in the process of instilling in all our people. This commitment will in turn positively affect our customers and other stakeholders who will reap the benefits of our efforts in trying to live by these values

PerformanceTeamworkMutual Respect, Trust and OpennessInnovative and DevelopmentIntegritySocial Responsibilities

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Organisation Structure

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MANAGING DIRECTOR – J.D SWAIM

CFO – VACANT CTO – H.N.A.F..ASSAL

CCO – A.ELGUINDY

DEP CTO

W. MUSANGEYA ROLLOUT DIR

A. KAWY

SALES & DISTRIB DIR

D. MUPFUNYA

COMPANY SEC

A. VERE

HR & ADMIN

VACANT MARKETING DIR.

O. MANDIMIKA

IT DIR

A.INDENGE

Senior Management Commercial Division Customer Services Manager Ntombizodwa ChinyenzeCorporate Sales Manager Angela Leishman Finance Collections & Receivables Manager Lovemore MasvingiseFinance Ezra ChinakeProcurement Manager VacantInternal Audit Manager Lameck TarupuwaAccounting Manager L.Lobo

Human Resources Human Resources and Training Manager - Godfrey Mwendesi

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Senior Management

Information TechnologyBilling Manager Lista MukawuNetwork Manager (IT) Raphael Mushanawani Project Management OfficeBusiness Systems Manager Dzingwa Madzima TechnicalTechnical Manager- Switching Augustine MadongondaTech Manager – BSS Fanickson DubeTech Manager - Rollout VacantTech Manager –Transmission Alice ChikumboTech Manager- Implementation Gilbert MajongaTech Manager-Planning Sifundiswa Mdlongwa

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Office AddressesHead Office: 148 Seke Road ,Graniteside P O Box CY232 Causeway, Harare Telephone: 748321/7 Fax: 748328 E-mail: info@telecelzim.co.zw care@telecelzim.co.zw

Town Shop: Ground Floor ICL House Cnr Sam Nujoma St/ Samora Machel Ave Harare Telephone:791614/791600

Bulawayo: 4th Floor Forestry Building 71 Fife Street P O Box 2976, Bulawayo Telephone: 09 - 71770, 71734, 76225 Fax: 09-71778 E-mail: telebyo@africaonline.co.zw

Mutare: Fidelity Building Herbert Chitepo/Aerodrome Road P O Box 2950, Mutare Telephone: 020-68608, 68612, 68614 Fax: 020-68610 E-mail: telemut@africaonline.co.zw N.Dube

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Office Addresses

Gweru Old Mutual Building 7th StreetTel (054) 225083/ 225111/225107 Fax (054)22513Email info@telecelzim.co.zwChinhoyi Ethlyn House 279 Masonic Lane Telephone 067-28101-4 Emai l info@telecelzim.co.zw Victoria Falls Shop No 13 Galleria Building Vic FallsEmail info@telecelzim.co.zw

Masvingo Shop No 2 Old Mutual Building Masvingo PO BOX 454 Email info@telecelzim.co.zw

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Employment ConditionsThis booklet gives you the general details of the conditions of employment that currently apply in Telecel Zimbabwe. It is important that you should understand these conditions. Full details are in the Human Resources Policy Manual. If you have any queries, please discuss them with your Departmental Manager or alternatively the Human Resources Department.

These conditions are applicable to all Telecel Zimbabwe’s staff, in all divisions and branches.General IssuesHealth ExaminationsConflict of Interest -All employees are required to sign the Company’s Declaration of Secrecy Document. (See document attached below)

Declaration of Outside Telecel Business Interest Form.

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Employees role in business

Name of employees

Trade name of business Enterprise

Name of principal in business

Relationship to principal

Nature of business operations

Location of business

Nature of business

Employment Conditions Cont

Appearance and Dress

N.B. Friday is casual day. All staff are required to put on smart casual attire, unless you have important business meetings. Friday casual dressing shall not include the following attire:

LadiesMicro-minisTightsBoobtubesSpaghetti topsTrack suitsDookeStrapless dresses GentlemanShortsTracksuitsSandals

Infectious DiseaseSecurity ChecksStaff Telephone and Personal mail. N.Dube

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Employment Conditions Cont

Employment Code of ConductRecruitment and SelectionProbation PeriodPeriods of Notice and TerminationsRemunerationSalary reviewsHours of work and overtimeAnnual BonusRetirement BenefitGroup Personal Accident CoverMedical AidStaff Cellular PolicyAnnual LeaveSick LeaveMaternity LeaveSpecial LeavePublic HolidaysDeath BenefitsTransferabilityTraining and DevelopmentStudy Leave

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Employment Conditions Cont

Divisional Resposponsibility

TechnicalInformational TechnologyCommercialFinanceCustomer Care Philosophy

Congratulations The company hopes and expects that you will settle into your duties and that you will soon play a meaningful part in it’s activities. Congratulations on your engagement and best wishes for on your engagement and best wish for a long career and Successful career.

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THE END

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