case study: digital inclusion at cambridgeshire | liz stevenson | july 2014
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Case study on digital inclusion at Cambridgeshire County Council presented by Liz Stevenson at Really Useful Day Warwick on 11 July 2014.TRANSCRIPT
Liz Stevenson
@hokulele
Friday 11 July 2014
Really Useful Day
Warwick
• Superfast broadband
• Super Connected Cities WiFi delivery
• Enabling national Mobile Infrastructure Project (MIP) in Cambridgeshire
• Public Service Network development
Digital Infrastructure
Delivery • Destination Digital
business support: Vouchers Grants Consultancy
• Demand stimulation and take-up
• Digital Inclusion Strategy
Exploiting Digital
• Digital Strategy for Cambridgeshire and future digital infrastructure
• Mobile voice and data coverage
• Ensuring infrastructure for new homes & communities
• Cambridgeshire as digital test-bed
• Open data strategy
• Future public service
• Broadband extension
Future Digital
2011 -2015
2015 -2020
• Digital exclusion elsewhere
in county matters to
Cambridge’s economic
growth and social capital.
• Costs and benefits are over
a broad range of both public
and private organisations.
• Consolidating activities to
deliver the interconnected
elements for a digital future.
• Despite the importance of the
Internet in everyday life, we know
surprisingly little about the
geography of Internet use and
participation at sub-national
scales.
• Cambridgeshire has above
average usage levels of 78-83%
Source: http://blogs.oii.ox.ac.uk/policy/mapping-the-local-geographies-of-digital-inequality-in-britain/
The 2013 Oxford Internet Survey (OxIS), and the 2011 UK national census.
Digital and social exclusion • Digital inclusion activities
targeted at excluded
demographics – elderly,
disability, low income.
• E.g. ‘Between the Lines’
uses commemoration of the
Great War centenary to
collect/share memories and
valuable archive material
• Place-based approaches
Source: ‘Between the Lines’ http://great-war.ccan.co.uk, ESD-Toolkit ‘Digital and Social Exclusion’ 2012
Cambridgeshire Personas
• Providing a name and a face to a group of
statistics
C6. Village Life
Name: Catherine Rogers Age: 41 Occupation: School Worker
Summary
Neutral about the County Council and its services
Prefers to deal direct with staff she knows
Accesses services central to her family’s needs
Catherine’s life revolves around her work and family
She plays a large part in the village community
17%
Families needing
support (younger
families)
Families needing
support (older
families)
Student
households
House sharers &
young professionals
Transient
communities
Village life
(active & retired)
Agricultural
communities
Accessible
countryside
Prospering younger
families
Families
needing
protection
(younger)
Families
needing
protection
(older)
Settled
households
Aspiring
households
Multicultural
Prospering
Older
families
Who is on-line?
90%+
50%
13%
Participation
0
10
20
30
40
50
60
70
80
90
100 % not online
Next generation user
• Entering long tail of adoption, 4
million households without
Internet access:
– 59% said they 'did not need it‘
– 20% indicated lack of computer
skills
– 12% equipment & access costs.
• Growing pattern of access
‘anywhere at anytime’.
• New, growing digital divide
between next generation users
and those who are not
Source: Office for National Statistics “Internet Access - Households and Individuals, 2013” (UK households
from 1998 to 2004. Great Britain households from 2005 to 2013.)
Participation
• A more networked and open
society is being formed.
• People connect, share and
take action independently of
traditional institutions and
structures.
• A huge rise in participation in
online campaigns and
discussions.
http://www.flickr.com/photos/nickwebb/