case study for conflict analysis
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8/12/2019 Case Study for Conflict Analysis
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Assignment 2: Case Study
Name: Min Zaw
Student ID: 12725517
Subject: Conflict Analysis
Subject code: LB5525
Campus: Townsville
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Managing conflict effectively…..
Effectively diagnosing a conflict
Taking action to manage the conflict based on the diagnosis
Two-step process:
Furlong (2009,p.6)
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Conflict between Old Man Johns and Mr. Smith
Mr. Smith’s girl hit by Jones’ boy
A brawl raised by Mr. Smith’s men
Reprisal attack by Old Man Jones’ men
Conflict triggered by
Conflict emerged by
Conflict escalated by
Position
Mr. Smith: Jones and hisfamily should leave thecommunity
Jones: Smith makes sure that
we have a bad name and theyget stuffed if continue tomake trouble
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Position
Interests
Arguing over positions
inefficientNegative effect on relationship
Each party’s want/need/hope/fear
Statement that each party expresses
Jones: The trouble is there are no jobs.I want my boys to get a start in life.
Smith:We want our kids safer and to besafe in our community.
Some of interests of both parties:
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Focuses on process/approaches to resolving disputes that people use
Three categories:
Interest based process
Rights based process
Power based process
Interests, Rights and Power model
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Creative, unique solutionsBut less consistent
Durable agreementbut not always achieve a resolution
Build and strengthenrelationship
Collaborative but time consuming
Interest based process
Furlong (2009,p.113)
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Focusing on superiority of one party’s rights over other’s rights
Right based process
Minimizing and de- legitimizing other party’s rights
Win-Loss
Litigation
Arbitration
Adjudication
Formal investigation
Natural evaluation
Some negotiation types
Adversarial in nature
Furlong (2009,p.110)
Rights come from laws, conventions, policies, past practices etc.
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Faster outcomebut sometime slowerdue to formal process
Fair, consistent standardbut more formal and less flexible
Objective butloser’s less satisfaction
more additional conflict
Right based process
Furlong (2009,p.114)
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Power based process
Bring all the resources each party has at their disposal
Try to get win
Win-LoseLose-Loss /Highly adversarial
Threats, Physical force, Violence, Strike, one sided decision making, Voting
Furlong (2009,p.110)
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Once power is used,more power is needed over time
Power based process
Furlong (2009,p.114)
8/12/2019 Case Study for Conflict Analysis
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I/R/P model and its shortcomings
The model focuses on processes and approaches to resolving disputes
But less focuses on assessing or categorizing the conflicts
Circle of conflictto address the shortcoming
Triangle of satisfactionto explore interests of both parties