cdc job search handbook

JOB SEARCHHANDBOOK

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JOB SEARCH STRATEGIES

Searching for a job is something that everyone will do at some point or several points in his or her life. It is the end result of years of education. It is a visible symbol of reaching goals and individual success. It seems like it should be a very natural process. But it is not. Mention the term “job search” and the reactions range from a blank stare to general terror to confusion.

Whether you are looking for your first part-time job or internship or a long-term career position, the concepts are the same. If you take the time to read and complete this handbook, the process will be clearer to you.

TABLE OF CONTENTS

Marketing Tools ..................................................................................................................................... 3 Resumes, Cover Letters, Recommendation Letters/Reference List, Mavjobs, Importance of Internships

Job Search Strategies .......................................................................................................................... 16Networking, Informational Interviewing

Interviewing for Success ....................................................................................................................... 20 Dressing for Success, Interview Techniques, Questions to Anticipate, Behavior-Based Interviewing, Thank You Letters, Job Offers

Sample Resumes, Cover Letters, Reference List ..................................................................................28-68

For more information on Self-assessment and Goal-Setting, Job Search Strategies, and Informational Interviewing, go to the Job Search Handbook section of the CDC website at: http://www.mnsu.edu/cdc/students/jobsearch/jshandbook.html

Please see advertisements from our sponsors on pages 33-36. Thank you to: ABDO, EICK & MEYERS, LLP; Aldine Public School District; Eide Bailly LLP; Federated Insurance;

Hickory Tech; and KDV for your generous support!

Career Development CenterMinnesota State University, Mankato209 Wigley Administration Center

Mankato, MN 56001507-389-6061

http://www.mnsu.edu/cdc

http://www.mnsu.edu/cdc/students/jobsearch/jshandbook.html

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Before everything else, getting ready is the secret of success. - Henry Ford

Begin marketing yourself NOW!

Marketing Tools Selling yourself to employers is like selling a product. You have to market yourself. How do you do this? You need to identify selling points, decide on a method by which to communicate them to your target market and compose that communication effectively.

As a job seeker, there are certain tools you will use to communicate your selling points. The two most common ways to do this are through a resume and a cover letter. Your resume is the tool that gives the employer an overview of your education, experience, skills and accomplishments. The purpose of the resume is to secure an interview, NOT a job! The cover letter is an introduction to the resume. It allows you to highlight one or two important talents or achievements that qualify you for the position you are applying for. The purpose of the cover letter is to generate interest on the part of the employer, which then leads to him/her wanting to read your resume to learn more about you. Remember, both your resume and your cover letter also demonstrate your written communication skills to employers.

The following section will present information on marketing tools including:

✓ Resumes ✓ Cover Letters✓ Recommendation Letters/Reference Lists✓ mavjobs.com✓ Importance of Internships

As you begin to develop these tools, remember who your audience is – the employer. What benefits do you have to offer an employer? Develop a marketing campaign that targets the needs of your audience. Also remember that these tools are works in progress – you will want to continually re-evaluate your approach, and be prepared to make changes.

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RESUME PREPARATION

A resume is a one or two full page summary that relates your education, experience and skills to your career goal or job objective. The primary purpose of a resume is to obtain interviews with potential employers. Therefore, a resume should:

• Present a positive image • Describe qualifications• Detail what you have done • Provide framework for an interview

A resume should outline your educational background, extracurricular activities, and paid or volunteer work experiences. Your resume should also summarize your skills. Before you begin your resume, do some brainstorming. Brainstorming is a very important step in preparing your resume. As you brainstorm, focus on tasks performed, skills and abilities used, and accomplishments. Use the following outline to assist you in gathering the necessary information to start your resume.

1. Contact Information How can the employer contact you? Include name, address(es), phone number(s), e-mail, URL address, etc.

Contact Information: Name: __________________________________________________________________________________________

Street Address: ____________________________________________________________________________________

City:________________________________________ State:_______ Zip Code: ______________________________

E-mail Address (should be professional such as [email protected], NOT [email protected]): ________________________________________________________________________________________________

2. Objective This should be a separate section on your resume. It is a brief, specific explanation of your job search goal. Once

you have defined your objective, the information you provide on your resume should support this goal.

Good examples: English teaching position at the secondary level utilizing skills in speech and drama

Seeking a Human Resource Generalist position in a corporate setting

Position in Bank Management training program leading to position of Lending Officer

Seeking position utilizing strong research and writing skills. Particular interest in public relations or publishing.

Entry-level natural resources position for a government agency Full-time Nursing position in a hospital setting. Special interest in Obstetrics.

To obtain an Accounting internship with a public accounting firm in the Twin Cities area

To obtain an entry-level position in the social service field. Special interest in working with children and families. Poor example: A challenging position in a growth-oriented organization.

Objective: _______________________________________________________________________________________

3. Education For many new graduates, the bulk of their experience comes from their educational background. When completing

your education section, list your most current institution first, followed by other schools you have attended. If you did not complete at least 2 semesters at a different school prior to Minnesota State Mankato, you can choose if you

would like to include information about your former institution. The following information should be included regarding your educational experiences:

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Example 1: Bachelor of Science Degree, Accounting May 2011 Business Administration Minor GPA: 3.5 Minnesota State University, Mankato – Mankato, MN Dean’s List, Graduated Magna Cum Laude

Associate of Applied Sciences Degree, Accountant May 2009 South Central College – North Mankato, MN GPA: 3.8

Example 2: Minnesota State University, Mankato – Mankato, MN Bachelor of Arts Degree, Spanish, December 2010

• Completed coursework in Spanish and Spanish history at Universidad de Guadalajara, Guadalajara, Mexico, Fall 2006

Bachelor of Science Degree, International Business, May 2010• College of Business is accredited by AACSB (Association to Advance Collegiate Schools of Business)

Education: School name:_____________________________________________________________________________________

Location (city, state): _______________________________________________________________________________

Degree earned or in progress: _______________________________________________________________________

Graduation Date:______________________ Major(s): ___________________________________________________

Minor(s):_____________________________ Concentration(s): _____________________________________________

Optional: Honors/GPA: ___________________________________________________________________________ 4. Related Coursework (optional) As mentioned earlier, education is a major source of experience for most new graduates. For example, graduates

with a technical background may want to detail the courses they completed. An applicant may also want to do this when the classes taken were of a specialty nature. This may also be very effective for candidates who are applying for jobs that are not an exact fit with their majors (i.e., an English major who is seeking a career in sales may have taken a number of communication courses to prepare for this field, but an employer reviewing this candidate’s resume would not know this based on the education section). Be selective and choose to include only those courses which are related to your career goals.

Example 1: Related Principles of Accounting I, II Microeconomics Coursework Business Writing Macroeconomics Introduction to Business Computing Introduction to Management Calculus for Business Applications Linear Mathematics

Example 2: Related Coursework Promotional Strategies Media Writing II Editorial Process Consumer Behavior Mass Communication Law Product and Pricing Strategy

5. Experience This can be paid OR volunteer. (List most recent experience first and work in reverse chronological order). This

section may include volunteering, internships, field experience, part-time or summer jobs, etc. You may also use a variety of section headings, depending on the experience you have.

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General: Specific: Work Experience Related Experience Work History Volunteer Experience Experience Education-related Experience Employment History Professional Experience

Example 1:RELATED EXPERIENCE: Marketing and Promotions Intern February 2010 - present Infinity Broadcasting Inc. Minneapolis, MN

• Write promotional copy for radio contests and station events for WCCO, WLTE, KCCO, and MIX-104• Plan and execute promotional events at trade shows, concerts, and other sponsored events• Organize remote station appearances• Construct promotional materials

Radio Show Host: KMSU-FM August 2008- January 2010 KMSU-FM Mankato, MN

• Scheduled guests on a weekly basis• Prepared and wrote script• Researched guests for interviews• Oversaw all aspects of production of weekly radio show

Example 2: RELATED EXPERIENCE: Child Protection Intern 2010 Carver County Community Social Services Chaska, MN • Conducted child protection assessment with the traditional response method • Completed alternative response assessment training • Screened and assigned maltreatment reports • Answered social service intake calls and referred clients to appropriate services • Trained community members in mandated reporting laws

OTHER EXPERIENCE: Team Leader 2007-2009 Target Burnsville, MN

• Supervised 20+ employees per shift• Effectively handled guest complaints• Developed weekly employee schedules• Promoted from Cashier to Team Leader based on outstanding job performance

Example 3:Professional Experience Marketing Assistant, Mediacom, Waseca, MN (8/09 - Present)

• Plan, create, order, and implement new Kiosks• Create monthly cross channel advertising schedule• Monitor monthly disconnect data• Manage sales incentive programs

Lead Service Associate, Mediacom, Waseca, MN (3/07-7/09) • Assumed responsibilities of supervisor in supervisor’s absence• Assisted in training new hires on job duties• Trained and evaluated employees to help improve performance and productivity in sales and customer service

VOLUNTEER EXPERIENCE Volunteer Manager, Volunteer Workforce Program, Mankato, MN (5/08-5/10)

• Assessed staff needs and coordinated necessary volunteer workforce to complete required citywide community services

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Volunteer, YMCA, Minneapolis, MN (Summers 08-09)• Taught children ages 8-12 basic rules and skills in volleyball, basketball and softball• Encouraged sportsmanship and fair play

Experience:

1. Position title: __________________________________________________________________________________

Employer: ____________________________________________________________________________________

Location (city, state): ________________________________ Dates: from _______ to _______________________

Accomplishments/Responsibilities (USE ACTION WORDS!): __________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

2. Position title: __________________________________________________________________________________

Employer: ____________________________________________________________________________________



____________________________________________________________________________________________

____________________________________________________________________________________________

3. Position title: __________________________________________________________________________________

Employer: ____________________________________________________________________________________



____________________________________________________________________________________________

____________________________________________________________________________________________

Do not limit your experiences! Add others as necessary and appropriate.Attach additional pages using the same format.

6. Skills (optional) This section allows you to emphasize skills you feel will contribute to attaining your career goal. For example, you

may have a number of technology, communication, language or management skills you want to list. If you choose to include a skills section, there is no specific order in which this section should be placed. The resume examples at the back of this handbook show a variety of options.

Example 1: COMPUTER Software: MS Office, SPSS, Adobe Photoshop, MS Project, MS Visio SKILLS Language: Java, Python, HTML, COBOL, Oracle, C++, SQL Operating Systems: Windows 98x/2kx/XP/Vista

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Example 2: SKILLS • Sales: Retail, household appliance, and Internet sales experience • Customer Service: Provided effective customer service to a range of ages and needs • Leadership: Coaching, motivating, and training • Computer: Strong experience with all components of Microsoft Office, some web design • Communication: Public speaking, interpersonal, excellent writing skills • Management: Supervised, evaluated and trained personnel

Example 3: Highlights of Qualifications: • Experience working with diverse populations. • Basic knowledge of Spanish, both verbal and written. • Proficient with computers including both Mac and PC. • Excellent communication skills, both interpersonal and presentation. • Active team player with proven leadership skills.

7. Additional Information Membership or leadership experience, athletic participation, or scholarships, awards and honor societies are

impressive “additional” items to add to your resume. Quickly read through the following checklist and circle as many ‘yes’ responses as you can. Then come back and fill in specifics. If your experiences appear to need an additional section, see the examples at the bottom of this section for ideas on how to build this section. If you feel some of your skills/experiences/abilities fit into another section on your resume, be sure to go back and add them! (Hint: if you don’t really have much in the way of additional information, find ways to gain some of these great resume builders!)

Yes No Language Abilities _______________________________________________________________

Yes No Technology Skills ________________________________________________________________

Yes No Study or travel abroad ___________________________________________________________ Yes No Professional memberships _________________________________________________________ Yes No Leadership positions (campus/community) ___________________________________________

Yes No Conference attendance ___________________________________________________________

Yes No Volunteer activities _______________________________________________________________

Yes No Professional recognition __________________________________________________________ Yes No Honors, awards _________________________________________________________________ Yes No College Activities ________________________________________________________________ Yes No Interests ________________________________________________________________________ Yes No Community service/service learning ________________________________________________

Example 1:

Activities and Honors• Women’s Varsity Basketball Team, Co-Captain, Minnesota State Mankato 2008-2010• Finance Club - President: 2008-2009, Member: 2006-2010• Maverick Achievement Award 2008

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Example 2:

ACHIEVEMENTS♦ John Smith Academic Achievement Scholarship 2009♦ Achievement in Natural Sciences Award 2009♦ Outstanding Biology Student 2008♦ YMCA Big Brother volunteer 2005-2008♦ Dean’s List

RESUME STYLE The most commonly used format for new graduates is the REVERSE CHRONOLOGICAL resume format. Information is listed in reverse chronological order (most recent first and then work backwards by date within each section). Each position should include the name of the organization, city and state, your job title, dates of employment, the tasks performed and the skills used. For examples of this type of resume, see pages 27-56 of this handbook. Starting the Resume ProcessChoose a resume style that best fits your goals and experience. After choosing your style, complete a first draft. Schedule an appointment and have your resume critiqued by a member of the CDC staff or for quick feedback, stop by the CDC’s “Quick Stop” (call or check our web site for specific hours). Your resume needs to be concise and catchy as the average time spent on a resume by a future employer is less than 1 minute! The typical resume is 1 or 2 pages long. Be prepared to write more than one draft and to tailor your resume to the specific job you are applying for. It takes a lot of effort, but this is effort well-spent as your resume is your most important job hunting tool.

Should you use a resume template?Many students choose to use a resume template for their first resumes. Resume templates come standard in many word processing programs and can also be purchased separately. There are several drawbacks to resume templates. First, recruiters have seen these templates many times and they do not stand out from other resumes. Also, resume templates can be very difficult to work with. If you experiences are unique or if you want to highlight something in a particular way, you might not be able to do so. Many templates have settings for font size, spacing, margins, and categories which cannot be changed. You want your resume to reflect your experiences, not something that is preset.

The staff in the Minnesota State Mankato Career Development Center recommend that you start your resume on your own in a basic word processing document. We do not encourage the use of templates Basic Hints • Be positive. Be honest. Stick to the facts.

• Avoid abbreviations.

• Appearance is important. Do not clutter your page. Generally, 1” margins are used. You can decrease your margins slightly if you need more room. Use bold print and capital letters to emphasize important items.

• Don’t forget your name, address, phone and e-mail address. Be sure your e-mail address is professional sounding (i.e. [email protected] vs. [email protected]!)

• Personal information such as age, marital status, height, weight should NOT be included on your resume.

• Include activities, travel experience or awards in a separate section or under experience or education only if they are related to your goal.

• Do not include reference names, addresses, or phone numbers on your resume. List these on a separate sheet. See page 12 for formatting a reference list.

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• Beware of printing your final copy resume on an ink jet printer! Your resume should be either laser printed or copied from a laser printed copy at a professional copier.

Prepare Your “Final” ResumeAsk your friends and family, or faculty and professionals in your field of interest to review your resume. Then check, check and check again for grammatical, typographical and spelling errors. Your resume has to be perfect, with no mistakes! Remember, a resume is a work in progress. Every day you are adding to your experience, so be sure to update as needed!

Duplication of your resume can be done inexpensively by quality photocopying on quality bond paper, in a neutral shade. It is a good idea to buy matching stationary and envelopes for mailing resumes and cover letters.

Action VerbsAction verbs convey accomplishments.

adapt decide interview provide administer delegate investigative questionadvise demonstrate launch recommendanalyze design lead record anticipate develop lecture recruitappoint diagnose locate referapprove direct maintain regulateappraise display manage reinforcearrange draft match reorganizeassemble edit measure represent audit eliminate mediate researchcalculate establish monitor revampcirculate estimate motivate reviewclassify evaluate negotiate schedulecoach examine observe sellcompile exhibit operate servecomplete expand organize sketchcompose expedite originate solveconceive facilitate participate speakconduct formulate perform structureconfront generate persuade superviseconstruct hire plan supportcontract implement predict talkcontrol improve prepare traincoordinate increase print translatecorrespond influence process updatecounsel initiate promote writecreate inspire propose

AdjectivesAdjectives enhance descriptions.

accurate conscientious industrious patientadaptable cooperative intelligent preciseanalytical determined logical quickcapable discrete methodical rationalclear-thinking efficient meticulous reliablecompetent energetic motivated firmresourceful competitive open-minded flexibleresponsible confident organized strategic

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Skill AreasUse action words to describe your transferable skills.

administering programs advising people analyzing data budgeting expenses collaborating ideascommunicationcomparing results compiling statistics conducting meetings confronting other people constructing buildings coordinatingcoping with deadlines creatingdefining a problem delegating responsibilities designing displaying artistic ideas distributing products

RECOMMENDATION LETTERS/REFERENCE LISTS

Many employers request letters of recommendation or a list of references from candidates. Letters of recommendation are just that, letters written by people you have asked to recommend you for a job or internship. These letters should explain how the writer knows you, what skills or experience he/she believes you have, and why you would be a good fit for the position you are applying for. A reference list, however, is a list of people you have asked to recommend you when directly contacted by a potential employer. It is becoming more common for employers to call a candidate’s references rather than asking for letters. No matter which way an employer chooses to contact the people you have selected, you should keep your references informed about what positions you are applying for and give them a copy of your resume to refer to. Use the reference sheet example on the next page to help you get started.

COVER LETTERS

A cover letter, or letter of application, should always accompany your resume-whether it is mailed, emailed, or faxed. For specific positions, your cover letter should be tailored to each individual employer and reflect your interest in the organization or position advertised. You may also want to generate a list of relevant employers and do a general, targeted mailing to all employers in a certain field and geographic location. A professional cover letter should be typed, with no errors, on paper matching your resume in a business format. As with your resume, visit the CDC and schedule an appointment for a staff member to review/critique your cover letter(s).

Use the sample cover letter format on page 13 to help you get started. This is one acceptable format. Remember, the format of your letter will depend on the amount of information you include, as well as your writing style. Additional samples can be found starting on page 57 of this handbook.

TIPS FOR WRITING EFFECTIVE COVER LETTERS

• Research the organization and use what you learn to address why you want to work with this employer.• If you have a job opening with required or preferred qualifications or a job description, use your cover letter to show how you meet the requirements for a job.• Use concrete skills and examples. Instead of “I’m a people person and I like technology” say “during my internship in the Career Development Center, I developed and used strong counseling and customer service skills. At the Mankato Used Record Store, I utilized my strong technological skills to revamp the inventory system and I also redesigned their website.”• Don’t start every sentence with “I”. Use some variety in your sentence structure• Employers use cover letters as evidence of your written communication skills. Errors in spelling and grammar are not acceptable.• Keep your letter short and simple. Your letter should not be more than one page.• Be sure to sign your letter!

editing work encouraging others enduring long hours enforcing rulesentertaining people evaluating programs expressing feelings handling complaints handling detail work interpreting languages investigating problems listening to others maintaining accurate records making decisions managing people managing use of money motivating others negotiating/arbitrating organizing tasks

overseeing operationspersuading others planning prioritizing workprogramming promoting events proposing ideaspublic relations public speaking raising funds rehabilitating people relating to the public reporting information selling products speaking to the public supervising employees teaching writing reports

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CREATING A REFERENCE PAGE

References for:

Your name Your Address Your Phone Number(s) Your E-mail

Mr./Ms./Dr. Blank Example: Dr. John Doe Title Professor of Psychology Organization Minnesota State University, Address 999 Any Building Phone Mankato, MN 56001 E-mail

Mr./Ms./Dr. Blank Title Organization Address Phone E-mail



➡

➡

➡Your references can be listed in many ways. The example is flush left, but they can be centered down the page, put in columns. There can be 3, 4, 5, or more listed.

Contact Information(should look like your resumecontact information)

Example: Dr. John Doe Professof of Psychology Minnesota State University, Mankato 999 Any Building Mankato, MN 56001 (507) 555-5555 [email protected]

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SAMPLE COVER LETTER/LETTER OF APPLICATION

Your AddressCity, State ZipYour PhoneDate of Writing

Name of person you are writing toTitleOrganization nameStreet AddressCity, State Zip

Dear Mr./Ms. Blank: (Address your letter to a specific person, whenever possible)

Opening Paragraph - Tell why you are writing. Name the position, field, or general area about which you are inquiring. Tell how you learned of the opening or organization.

Middle Paragraph(s) - Refer to your major, Minnesota State University and graduation date. Using the job posting as a guide, mention one or two of your qualifications that you think would be of interest to the employer, slanting your remarks to his/her point of view. Tell why you are interested in the organization, location, or type of work. If you have had related experience, or specialized training, be sure to point it out. If possible, show the employer how your skills match those in the job announcement or advertisement. This is the place to ‘sell’ your skills and abilities to the potential employer. Document your claims with statements that show evidence of your skills. Describe how your skills/experience fit the position description.

Closing Paragraph - Refer the reader to the enclosed application or resume. Indicate that references and/or credentials are available upon request. Request an application form or an interview. List a phone number or e-mail address where you can be reached. Make sure your closing ends on a positive note. Let the employer know that you look forward to hearing from him/her soon.

Sincerely,

Your handwritten signature - blue or black ink

Type your name

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MAVJOBS

Mavjobs.com is the Minnesota State University, Mankato Career Development Center’s exclusive online system for connecting students and alumni with part-time and seasonal jobs, internships, and professional employment after graduation.

Benefits for students and alumni

• View all types of positions in a wide variety of fields, including part-time/ seasonal, post-graduation (entry-level and experienced), and internships. • Upload and store up to 10 resumes and 10 documents of any other type (cover letter, unofficial transcript, writing sample, etc.) and apply for jobs directly online. Make your resume available for employer searches.• Review schedule of on-campus interviews and employer information sessions—sign up or apply online through mavjobs.• Track your job search activities for jobs you’ve applied to through the system.• Receive automated notification of new openings that match your job-search criteria (job search agent).• Search our database of 3,500+ employer contacts by industry and/or location. Store your “favorites” for organizations and jobs that you’d like to keep tabs on.• Search and apply for jobs from other popular national jobs databases – USAJobs and the NACElink Network - directly from Mavjobs.com. • Stay informed on career and job search events both on and off-campus.

How to get started

The CDC automatically creates a mavjobs.com account for all new Minnesota State Mankato students based on academic course registration records provided by the Minnesota State Mankato Registrar. Within 1-2 weeks of your initial course registration at Minnesota State Mankato, you will receive an e-mail to your University e-mail account indicating that your mavjobs account is active and providing you with specific instructions on how to use the system. To log-in for the first time, navigate to the Career Development Center’s homepage and look for the mavjobs.com log-in boxes. Enter your username (your full University e-mail address) and your password. Click Go. Alumni of Minnesota State Mankato may register for mavjobs at www.mavjobs.com or by contacting the CDC. There is no charge to alumni for system access.

Questions or Problems?

If you are having difficulty logging into the system, double check your login info and/or utilize the forgot password tool. This will reset your password and mail you a new one at the e-mail address you use as your username. For help with other mavjobs-related issues, consult the mavjobs student guide at http://www.mnsu.edu/cdc/documents/student-guide.pdf. If you are still in need of assistance, contact the Career Development Center at (507)389-6061 or send an e-mail to [email protected].

Important notes: All student/alumni users of mavjobs should review the Mavjobs Privacy Policy and Terms and Conditions available on the CDC’s website and also available at the bottom of each page of the system. Mavjobs.com is part of the NACElink Network, a partnership between NACE (National Association of Colleges and Employers), DirectEmployers Association, and Symplicity Corporation.

INTERNSHIPS

What is an internship?

Internships are opportunities that allow students to explore their career field of choice. Internships may be paid or non-paid and applied toward academic credit. Most importantly, internships are a great way for students to gain hands-on experience in the career field they are interested in while adding value to their resumes!

Why should you complete an internship?

Internships allow college students to apply concepts studied in class to the workplace. The experience and practical skills gained from on-the-job training often cannot be found in a classroom situation. Experience is the key word. Employers do not want new graduates to have experience in their career field, they EXPECT it!

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What Students NEED to Know!!

Employers not only feel internships are valuable, they believe their own organizations’ internships to be an important part of recruiting. Employers consistently rate their internship programs as one of the most effective recruiting methods they use for hiring new college graduates.

Arranging your internship

If you are planning to earn academic credit for your internship, you MUST speak with the Internship Coordinator for your academic department. We suggest that you speak with your Internship Coordinator before scheduling an appointment with the CDC.

If you would like to discuss your internship search with a CDC staff member, please call the CDC at (507) 389-6061 to schedule an appointment. Bring your resume with you!

Resources for your search

Update your mavjobs.com account, set up a job agent, and check back frequently! On the CDC website, under Students, go to the “Job Search Links” Internship section for a list of Internship Coordinators by College, additional internship listing sites, and a list of prior sites Minnesota State Mankato students have interned at.

Hints for landing a GREAT internship

• Prepare your resume and have it reviewed as far in advance as possible• Start researching organizations early! Fall is NOT too early to start thinking about a summer internship• Be aware of any requirements or guidelines your academic department has if you are planning to earn credit for your internship• Be open to location and unpaid opportunities• Be prepared to “cold-call” organizations and talk to employers about internship opportunities• Be ready to share with employers what you are hoping to gain from an internship and how the employer will benefit by having you as an intern!• Be persistent and realistic

Internship Search Checklist

Students find and attain internships in many ways. Below is a list of suggestions you should consider to make the most of your internship search!✔ Spend some time thinking about what type of internship experience you are interested in completing✔ Brainstorm a list of organizations you would like to intern with✔ Meet with your academic department’s Internship Coordinator✔ Write a draft of your resume✔ Have resume reviewed by a CDC staff member✔ Update your mavjobs.com account and set up a Job Agent✔ Upload your resume into mavjobs.com✔ Consistently check internship listing sites for posted opportunities✔ Review list of prior internships held by Minnesota State Mankato students✔ Research specific organizations to see if internship opportunities exist✔ Attend career and job fairs✔ Participate in on-campus interviews✔ NETWORK!!✔ Decide which internships you will apply for✔ Write cover letters specific to each internship you are applying for ✔ Submit all of your application materials on time!✔ Prepare for interviewing by taking part in the CDC’s Practice Interview days and completing Perfect Interview✔ Follow-up with employers to check the status of your application✔ Always send a thank you note after every interview✔ Accept the offer that is right for you and enjoy the experience!

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Find out what you like doing best and get someone to pay you for doing it. - Katherine Whitehorn

Find opportunities that are a fit for you!

Job Search StrategiesYou are now ready for the job search! Before you begin, let’s cover some general information about the job market. Although we are currently experiencing a tough job market, jobs do exist. The challenge is finding the one that is right for you.

Many available jobs are not advertised. This is what is known as the hidden job market. The key to tapping into the hidden job market is networking – utilizing and developing contacts.

Once you have developed a network of contact people, then what? Let those people know what you are looking for! What if you don’t know what you are looking for? Ask for referrals of people who work in the career area(s) you are interested in. Conduct informational interviews. Investigate different job search resources. See what jobs/ internships are available. Identify positions you are interested in. Apply for jobs.

The time to start is now! The place to start is the Job Search Assistance section of the CDC website. Go to www.mnsu.edu/cdc/students/jobsearch to improve your job search strategy.

For information on the what, why, who and how of networking and informational interview guidelines and sample questions, review the following section.

NETWORKINGWhat is Networking?Networking isn’t about schmoozing or trying to win someone over. It’s not about getting something either. It is simply about building relationships—connecting with someone else. Your goal is not about getting a job, your goal is to find out how you can benefit that other person. What do you have to offer? Is it your skills, personality, connections for them perhaps?

One of the most popular and structured ways this interaction can take place is through an informational interview, which will be described later in this section.

What networking is not:• Stalking your neighbor who works at the agency of your dreams• Constantly calling your friend in human resources• Speaking about your plight in improper situations (funerals, hospital waiting

rooms, etc.)• Begging strangers for a job

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What networking is:• Establishing mutually beneficial relationships with others• Locating and meeting new people every day, everywhere• Going the extra mile by reaching out to those who can help you in your field• Understanding what you have to offer and how you can help someone• Being open and receptive to any opportunities that may be available to you

Why should you network?Networking is the most effective way to find a job or internship. The more people you know, the more resources you have for information or opportunities that might interest you.

• 80% of jobs are never advertised. You may only be exposed to 20% of available jobs.• Most employers would prefer to hire a person referred by a colleague, peer or friend.• The overall amount of time it takes for you to find a job can be drastically reduced (estimated to be 4-6 months if you network as opposed to 6-9 months using other job search methods).• The referral process can put you in contact with key people you might otherwise never meet.• You learn more about your field of interest and various occupations within it, as well as specific organizations, which may help you in choosing a major or career path. (Through the process of elimination you may rule out certain career fields or positions.)• Your network can be maintained for years to come and be used repeatedly as you go through job changes later in life.

When should I start?The earlier you begin, the more resources you will have to call on when you actually need a job. Also, the benefit to starting the process early in your college career is that informational interviews can help you in choosing a major or career path.

How can I prepare myself?Clarify your goals. Write a brief summary of your abilities, interests, and values. Be able to talk intelligently about yourself. Know why you are networking and be prepared to be honest about that with the people with whom you network. Are you just exploring majors and careers, or are you interested in their company specifically for possible future employment? Research the contact’s organization as much as you can prior to meeting them.

How Do I Establish My Network?Generate a list of companies you are interested in learning more about. Generate a list of types of positions you think you would enjoy. Brainstorm, categorize and prioritize the names of people you think can put you in touch with someone in those companies or positions.

People in your networks:• Your Parents • Your Friends• Your Friends’ Parents• Your Parents’ Friends• Classmates (High School and College)• Neighbors• Relatives• Group and Club Members• Trade Association Members• Professional Organization Executives

Making the Initial Contact1. Commit to a schedule (Calling just 2 people a day is over 500 contacts a year).2. Make the initial contact (use a well-rehearsed, but not forced, phone script).

• Properly introduce yourself; mention the name of the person who referred you.• Explain the reason for your call.• Do NOT ask for a job – ask for a 20 - 45 minute informational interview.

3. Send a resume and cover letter confirming the appointment. Explain in the letter that you have enclosed the resume only so that he/she might review it and give you suggestions as to your qualifications for the industry.4. Send a thank-you letter following the appointment.

• Speakers of Meetings You’ve Attended• People You’ve Met at Conferences• Faculty/Academic Advisor• Past Supervisors (Work/Internship)• Past Colleagues/Clients/Business Partners• Local Chamber of Commerce• Career Counselors• Teachers• Alumni• Clergy/Church Leaders/Church Members

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What makes a good call?“Mr. Johnson. Hi. My name is Michael Smith and I am a student of Dr. Jim Jones. Dr. Jones suggested that Icontact you as someone that I could speak with about various career paths in the field of ____________ .Could I have just 2 minutes of your time?” “Sure.” “Thanks. I will be graduating from Minnesota State University, Mankato in May with a Bachelor of Sciencedegree in ______________ ; and at this point, I am trying to gather information about various employers andthe types of positions each employer has so I can better prepare for my upcoming job search. I can appreciatethat you probably keep a busy schedule, but I wondered if you might have between 30 and 45 minutes that Icould sit down and talk with you about your experiences in the field.” “I’d be happy to Michael, when did you have in mind?” “Well, I do have classes on Monday, Wednesday, and Friday mornings, but beyond that I’ll be happy to meetwith you at your convenience.” “Alright, I can squeeze you in next Tuesday afternoon at 4 p.m.” “Wonderful, next Tuesday, March 2nd, at 4 p.m. Where shall I meet you?” “I’m located in the Highland Towers on Broward Street. The directions are...” “Okay, I think I can find that. In the meantime, I’d like to send you a copy of my resume so you’ll have a chanceto look over my background before we meet and perhaps you can give me some feedback on it. Do you have an e-mail?” “Certainly, that address is...” “Wonderful. I look forward to meeting with you next Tuesday at 4 p.m. and I’ll get that resume in the mail to you.”

INFORMATIONAL INTERVIEWING

What is the purpose of an informational interview?An informational interview is a brief (20-45 minutes) interview (although not an actual job interview) with an individual in your particular field of interest. It may be an individual in the specific type of job you are looking for, or someone involved with the hiring and supervision of the position you are interested in. Informational interviews are designed to accomplish the following:

• To explore careers and clarify your career goals.• To discover employment opportunities that are not advertised.• To expand your professional network.• To build confidence for your job interviews.• To access the most up-to-date career information.• To identify your professional strengths and weaknesses.

Be sure that the employer knows from the start that you are looking to gather information, not asking for a job!

Potential Informational Interview Questions

Organization Overview• What are the functions of your organization/department?• What does your organization do?• What products or services does this organization produce?• Can you tell me about the background/history of this organization?• Who are your customers?

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• Who are your competitors? Where do you rank among the competition?• What unique factors would you say set this organization apart from others?• Do you have any organizational literature that would help me to learn more about this company?• What basic assumptions or beliefs would you say are shared and supported by people in this industry or organization?

Position(s) Overview• What do you do in a typical work day or work week in your position?• What positions do you supervise (if any)?• What are some of the other types of positions in this industry?• What type of entry-level positions would exist in this field/organization for someone just graduating from college?• Do you have a copy of an organizational chart that would show me the progression of jobs from beginning to the top, as well as the reporting and supervision lines?• Do you have any information on job specifications or job descriptions that I could have?

Occupational/Organizational Interests• How did you personally become interested in this field?• What attracted you to this organization/company in particular?

Working Conditions• Are there any travel obligations with your position?• If there is overtime, is it due more to the nature of this field or the nature of this particular organization?• What is the typical dress code in the industry/at this organization?

Outlook of the Company/Field• Have there been any noticeable trends in this industry?• What is the outlook for this field/organization regarding growth, advancement or upcoming changes in general?

Satisfaction Level• What do you find most rewarding about your work? Least rewarding?

Job Preparation / Requirements• What specific skills or aptitudes would someone need to enter this field?• What personal qualities or attributes (temperament, attitudes, values, beliefs) seem to serve a person well in this type of work?• What expectations does this organization have of its employees?• What special training or specific education (degree or coursework) is required? Is a graduate degree required?• What kind of part-time work experience could help someone to prepare for this field?• Are any particular licenses or certifications essential in this field?• My strongest interests involve _____________. Would this job allow me to use these skills?• How well suited is my background for this kind of work?• Are there any special problems or concerns that someone considering this kind of work should prepare for?

Advice/Recommendations and Referrals• How would you advise people entering into this kind of career?• What should a person look for in an organization such as this as they consider positions?• Do you have any suggestions for my resume?• Do you have any suggestions about my interpersonal skills?• Are there any questions I didn’t ask you that you feel I should?• Would you mind if I contacted you / met with you again in the future if I need additional advice or information?• Based on our conversation today, is there anyone else you think would be helpful for me to talk with? Would you be willing to let them know I will be in contact with them?• May I mention your name as the person who referred me?

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How you look, how you act, how you answer... Interviewing is about the whole package.

Interviewing for SuccessNow that you have prepared your resume, worked on your networking skills and researched the market, you are ready for job interviews. But before the first interview question is asked, the interview is well on its way. We have all heard the expression, “You only get one chance to make a first impression.” When it comes to the job interview, these words could not be more accurate.

In this section, we have included: • Tips on visual effect – how to dress for the interview• Basic interview etiquette• Questions to anticipate• Suggested questions to ask interviewers• Information on behavior-based interviewing• How to write a thank-you letter• Dealing with job offers Just like the other areas of the job search that have been covered, preparation is key. So, let’s consider what you need to do to be an impressive candidate from the first moment you arrive at your interview.

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YOUR VISUAL EFFECT

A large part of the hiring decision is based on the non-verbal portion of an interview – handshake, eye contact, posture, listening skills, clothing and accessories. If you come to an interview dressed professionally, you will feel a sense of confidence and others will sense your self-assurance. Many employers interpret your appearance in terms of what you know about the world around you and what attention you give to detail. Guideline for Women’s Interview Attire• Select a skirted suit or pantsuit.• Skirts are traditionally knee-length but those slightly shorter or longer are OK. • Avoid transparent, tight fitting, or low neckline tops and revealing waistlines. • Always wear hose to interviews. Carry an extra pair in case of snags or runs.• Use natural-looking makeup and clear or neutral nail polish.• Do not carry a purse with a briefcase. Choose one or the other.• Wear low to medium heel pumps. A good investment is a shoe that can be worn with both pants and skirts. Avoid

open-toed shoes. • Add accessories to express your personality and accentuate your best features. Keep it simple! • Avoid dangling earrings and wear no more than one ring per hand and a dress watch.

Guidelines for Men’s Interview Attire• Wear a matching suit in navy, black or gray (pinstripe or solid). A good quality wool suit will cost more, but, if you

purchase a traditional version, it won’t go out of style and will last.• Wear a white or a light color dress shirt that contrasts with the jacket and/or tie.• A (silk or silk-like) tie should coordinate with the jacket and pant. Selecting subtle or simple patterns enhances

credibility.• Socks should be calf-length or above the calf. Choose colors such as dark blue, black or gray.• Wear conservative, clean, and polished shoes. The best shoes for an interview are leather lace-up shoes. Choose

black or dark brown.• Select a leather belt that visually blends or matches your shoes.• A short hair cut and no facial hair is expected.• A full-length coat can be worn over your suit; avoid casual coats. • Your briefcase is part of your visual effect; consider a simple portfolio as an effective substitute.

Overview for Women and Men 1. Wear a solid color conservative suit with a coordinated shirt or blouse. 2. Apparel should be clean and ironed.3. Wear clean, polished shoes. 4. Make sure your hair is clean, well groomed and neat. 5. Don’t overdo the perfume, makeup, or aftershave.6. Remove facial and body piercings for interview.7. Visible tattoos should be covered. 8. Limit your jewelry. 9. Make sure to try on your outfit BEFORE the day of the interview. 10. Your clothes are your image, check the mirror and see what others see. 11. It is better to be overdressed than under dressed. 12. If it’s too tight or too loose, too long or too short – don’t wear it!

When purchasing professional clothing, remember that alterations are often necessary. Alterations may be an additional cost and often take 1-2 weeks to complete. You may also want to identify a dry-cleaning service for future use. Most professional attire items are not machine washable.

Make sure to wear your interview attire before the interview to make sure everything is ready. Check that collars are not too tight, no threads are hanging, all items are pressed well, etc. Be sure to ask at the store you purchase your clothing at if they can steam and/or press your items for you before you leave the store, or if there are specific care instructions.

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Dressing On a Tight Budget• Shop for your interview attire early. Don’t wait until you are pressed for time and have to make a hasty decision or a

choice that is not in your budget. Remember that self-confidence is your primary goal when selecting your professional interview attire.

• Invest in classic, well-made separates that can be combined for different looks. • Quality is key. Just think about how much you have spent on your education . . . Your professional wardrobe is an

extension of that investment. Watch for sales, special promotions and discounts, but remember that fit and fabric are NOT where you want to make compromises!

• Begin by selecting your best “neutral” as a base for a professional wardrobe. Colors like black, dark gray, and navy are versatile, but gray, stone, and camel are also options.

• Purchase matching components. Having options such as wearing a skirt or pant with jacket multiplies possible combinations.

• Use shirts/blouses/sweaters to create a variety of looks. • Consider investing in year-round fabrics that hang and travel well, such as lightweight stretch wool, washable matte

jersey or a cotton/rayon blend.

Specifics Each industry has its own dress code. Fields such as law, banking and accounting frequently have a stricter set of guidelines than advertising, education and human services. Some career consultants recommend that the job seeker should dress for a position two levels higher than the one for which she/he is being interviewed. This may mean dressing more formally for the interview than you will once you are in the job. Another reason for dressing professionally is that the level of formality you project shows that you understand the importance of the situation and respect the person you are meeting. When in doubt, make a conservative clothing choice for your interview.

INTERVIEW TECHNIQUES

Basic Interview EtiquetteDO:1. Be fully prepared. Research the organization thoroughly. Practice interview questions verbally and in writing.2. Dress appropriately.3. Be on time or slightly early.4. Bring extra copies of your resume and references.5. Be ready to fill out application forms. Prepare a list with names, addresses, positions and dates of former employment.6. Greet the interviewer with a warm smile. Take the cues from the interviewer. Wait until you are invited to sit down.7. Be ready for “Tell me about yourself.” Prepare your self-presentation in an orderly, organized manner starting with your

educational/experiential background and ending with your goals. Keep it professional! No personal information.8. Be prepared for behavior-based interviews with specific examples of your skills.9. Let the interviewer lead the interview. Think before you speak and answer the questions specifically.10. Ask appropriate questions which reflect that you have prepared for the interview.11. Remember to TURN OFF cell phones before going in to an interview.12. Sell yourself. Convey maturity, poise, and a positive attitude. Express a defined interest in the position.13. Send a thank you.

DON’T:1. Don’t talk too much or prolong the interview.2. Don’t tell “hard luck” stories.3. Don’t inquire about salary/benefits/vacations until an offer has been made.4. Don’t accept an offer on the spot, unless you are very certain. A response in 24 to 48 hours is appropriate. NACE

expects employers to provide students with a reasonable amount of time to make a decision about accepting an employment offer.

Questions to AnticipateAlthough every interview is different, there are questions that many employers ask of candidates, no matter what the career field may be. Below are some of the most frequently asked questions, as well as some guidelines on how to approach answering them. In reviewing these responses, please remember that they are only to be viewed as samples. Please do not rehearse them verbatim or adopt them as your own. They are meant to stir your creative juices and get you thinking about how to properly answer the broader range of questions that you will face.

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Tell me about yourself. Don’t tell the employer where you were born and raised. Don’t tell the employer that you were a cheerleader. Focus on your academics and experience. Ask yourself, “what are the top five things I want this person to know about me?”

What the hiring manager really wants is a quick, two- to three-minute snapshot of who you are and why you’re the best candidate for this position. So as you answer this question, talk about what you’ve done to prepare yourself to be the very best candidate for the position. Use an example or two to back it up. Always point back to an example when you have the opportunity.

What is your greatest strength/weakness?Don’t just talk about your strength—relate it to the position. Give an example of how you have demonstrated this strength. As for the “weakness” part of the question, handle it by minimizing your weakness and emphasizing your strengths. Stay away from personal qualities and concentrate on professional traits: “I am always working on improving my communication skills to be a more effective presenter. I recently joined Toastmasters, which I find very helpful.” Or, say something along the lines of, ‘I have difficulty with this thing, and these are the strategies I use to get around it.” For example, you could say, “I’m not the most organized of individuals, so I always answer my emails and phone calls right away. I’m aware of the problem and I have strategies to deal with it.”

Why should I hire you? The easy answer is that you are the best person for the job. And don’t be afraid to say so. But then back it up with what specifically differentiates you. What makes you unique? This will take an assessment of your experiences, skills and traits. Summarize concisely: “I have a unique combination of strong technical skills, and the ability to build strong customer relationships. This allows me to use my knowledge and break down information to be more user-friendly.”

What salary are you seeking? It is to your advantage if the employer tells you the range first. Prepare by knowing the going rate in your area, and your bottom line or walk-away point. One possible answer would be: “I am sure when the time comes, we can agree on a reasonable amount. In what range do you typically pay someone with my background?”

What are your short/long-term goals? What is your long-range objective? Many people say this question is designed to help the interviewer know if the job seeker will be happy in that position, or if he or she wants to work in it only as long as it takes to find something “better.” The key is to focus on your achievable objectives and what you are doing to reach those objectives. For example: “Within five years, I would like to become the very best accountant your company has on staff. I want to work toward becoming the expert that others rely upon. And in doing so, I feel I’ll be fully prepared to take on any greater responsibilities which might be presented in the long term. For example, here is what I’m presently doing to prepare myself . . .”

Then go on to show by your examples what you are doing to reach your goals and objectives.

If I were to ask your past supervisors/professors to describe you, what would they say? It’s time to pull out your old performance appraisals and supervisor’s quotes. This is a great way to brag about yourself through someone else’s words: “My boss has told me that I am the best designer he has ever had. He knows he can rely on me, and he likes my sense of humor.”

Why do you want to work here? The interviewer is listening for an answer that indicates you’ve given this some thought and are not sending out resumes just because there is an opening. For example, “I’ve selected key companies whose mission statements are in line with my values, where I know I could be excited about what the company does, and this company is very high on my list of desirable choices.”

Why did you leave (or why are you leaving) your job? If you’re unemployed, state your reason for leaving in a positive context: “I managed to survive two rounds of corporate downsizing, but the third round was a 20 percent reduction in the workforce, which included me.”

If you are employed, focus on what you want in your next job: “After two years, I made the decision to look for a company that is team-focused, where I can add my experience.”

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More interviewing tips and an interview preparation timeline can be found at www.mnsu.edu/cdc/students/jobsearch/interviewing/index.html.

Additional Questions:1. What is your career objective?2. Why did you choose this career field?3. In what type of position are you most interested?4. What two or three accomplishments have given you the most satisfaction?5. How do you work under pressure?6. What is your ideal management style?7. Define success for me.8. What did you like the most about your last job? The least?9. How would you describe your work style?10. Name a time that your work was criticized and how you dealt with the criticism.11. Are you willing to relocate? To travel?

Questions for the Interviewer:1. What is a typical day like?2. What are the organization’s plans for the future?3. How would you describe the management style of the organization?4. How is an employee evaluated?5. What would be the typical first year assignments?6. What characteristics does a successful employee have at your company?7. What is the timeline for the remainder of the hiring process? When can I expect to hear from you?

After the InterviewFirst, breathe deeply! You may want to take some time to ‘debrief’ yourself regarding the interview process. Write down some of the highlights of conversation from the interview that you can refer to in your thank-you letter. Consider what you might do differently the next time around.

BEHAVIOR-BASED INTERVIEWING

Behavior-based interviewing is a style of interviewing that many organizations are using in their hiring process. The basic premise behind behavioral-based interviewing is this: The most accurate predictor of future performance is past performance in a similar situation. This kind of interviewing allows you to show what you have to offer through the use of specific examples. Although it can be more time-intensive to prepare examples, it is very advantageous as employers walk away really understanding what you can do for them.

Important Points about Behavior-Based InterviewingEmployers predetermine the skills that are necessary for the job for which they are hiring and then ask very pointed questions to determine if the candidate possesses those skills (see the job description or announcement).

In the interview, your responses need to be specific and detailed. Tell the interviewer about a particular situation that relates to the question, not a general one. Utilize the STARR Technique to outline your answers. This will help you tell a succinct, example-based story.

Situation: Set up your story—what was the situation?Task: What did you need to accomplish? Action: How did you contribute to the outcome? What role did you play?Result: What was the outcome? What happened? Relate: Show how what you learned in this example relates to the position you are applying to.

Always listen carefully to each question, ask for clarification if necessary, and make sure you answer the question completely.Your resume will serve as a guide when answering questions. Refresh your memory regarding your achievements in the past couple of years.

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Sample Behavior-Based Interview Questions:1. Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.2. Describe an instance when you had to think on your feet to extricate yourself from a difficult situation.3. Give me a specific example of a time when you used good judgment and logic in solving a problem.4. By providing examples, convince me that you can adapt to a wide variety of people, situations and environments.5. Describe a time on any job that you held in which you were faced with problems or stresses that tested your coping skills.6. Give an example of a time, when you had to use your communication skills in order to get an important point across.7. Give me an example of an important goal, which you had set in the past, and tell me about your success in reaching it.8. Describe the most significant or creative presentation, which you have had to complete.9. Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.10. Give me an example of a time when you were able to successfully communicate with another person even when that individual may not have personally liked you (or vice versa).

Source: Siena College Career Center

THE THANK-YOU LETTER

The thank-you letter is key to effective interview follow-up! This is an essential piece of the job search and can play a significant role in the hiring process. Typically a thank you is sent within 24 hours of the interview, and is used to express your appreciation as well as to strengthen your candidacy for the position. Try to send a thank you to each individual participating in the hiring process. If this is not feasible, then send a thank you to your interview ‘host’ or to the highest ranking manager you met with, and include a request to extend your thanks to the entire group. Thank-you letters can be hand-written (neatly and on professional appearing stationary), typed up and sent in the mail, or emailed. Hand-written letters may be more fitting for an organization in which you made a very close connection; while a typed or emailed thank you tends to work better for a conservative organization or if you have poor handwriting. If you are going to email a thank you, be sure it is as professional as if it were typed and sent through the mail. Emailing a thank you may also be necessary when hiring decisions are going to be made faster than when a thank you will reach them via mail. Also, don’t forget to send a thank you to those with whom you have had informational interviews as well as those individuals who serve as your references. Following is a suggested format for thank-you/follow-up letters, and a sample letter can be found on page 66.

THANK-YOU LETTER FORMAT/FOLLOW-UP LETTERYour Street AddressCity, State Zip CodeDate

Name of person you are writing toTitleOrganization or Company nameStreet AddressCity, State Zip Code

Dear Mr./Ms. Blank:

First Paragraph – Express appreciation for being granted the interview and for the courtesies extended to you by the interviewer. Indicate the job for which you were interviewed, where the interview was conducted, and the date. Perhaps you will want to recall some pleasant incident that took place during the interview.

Second Paragraph – Reaffirm you interest in the job or position for which you were interviewed. Briefly cover your reasons for wanting this type of work. Indicate that you are available for further interviewing at their convenience.

Sincerely, Your handwritten signature – blue or black ink

Type your name

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NEGOTIATING JOB OFFERS & SALARY

Receiving a job offer is such an exciting time! But, with that also comes a big decision—is this the right job for you? First of all, try not to accept a job offer on the spot. Give yourself some time to think it over, ensure it is a good fit, and prepare for the negotiation process.

Things to consider when accepting a job offer:

Personal Goals/PrioritiesGo back to your original job search goals and revisit your priorities—the core of your job search. Does this job fit with your core? Does it align with who you are and what you are looking for in a career? Sometimes you need to make sacrifices in the moment, and that’s okay. Just try to be objective and make the best decision you can right now. If you are thinking about compromising and taking a job that is less than ideal, just be sure to keep your long-term goals at the forefront of your mind to direct your future actions.

Career Field/IndustryLook at the history of growth, the future needs and trends to determine if you like the possibilities of where this job can take you. Also think about if this career field is going to align with your values. Working at an organization that you are passionate about will make the work much more enjoyable.

Position/JobThink about the actual tasks that you will be accomplishing day in and day out. Does that motivate you? Do you want to wake up and go to work in the morning? If this position isn’t your dream job, does it set you up to take a step closer to your dream job? Are there opportunities to advance and continue to learn and grow?

Supervisor/CoworkersAre you comfortable with the staff? Does it feel like a good fit? Review the organizational chart and relationships between the supervisor and staff within the organization to get a better handle on how the organization is structured and if you would be able to work within that system.

General LifestyleThe geographical location is an important consideration. Explore the opportunities for recreation, culture, and education within the region that you will be working. Will the community give you what you need to be satisfied? If not, are there communities close by that will fulfill those needs? Is there a commute involved? With that work with your lifestyle?

SalaryWhen negotiating your salary, remember that it is not just about the dollar amount they offer you. Also consider items like retirement and healthcare benefits, vacation time, childcare coverage, company vehicles and cell phones, reimbursement programs for professional development, moving expenses, gym memberships, parking permits, etc. These all add up and contribute to your total compensation package. To better illustrate this:

Company A Company BBase Salary $30,000 $35,000Medical $0 $840Parking $0 $912401K Match $1,500 $0 10% contribution 10% contribution Match 1st 5% No MatchPerks $2,000 $0Taxes $7,290 $8,50527% taxable income Actual Compensation $26,210 $24,743

Source: University of Wisconsin-River Falls (http://www.uwrf.edu/career/assets/documents/handouts/negotiating_joboffer.pdf)

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NEGOTIATING SALARY

Always, always try to negotiate your salary or compensation. It does not hurt to ask if the salary is negotiable. Sometimes, employers are obligated not to negotiate with you unless you ask. So, they may have a $5,000-10,000 range, but if you never ask for more, they cannot offer you more according to their contract. Therefore, always ask if you can negotiate!

When do you discuss salary?It is appropriate to discuss salary when the job offer is on the table or the employer brings it up first. However, you have the most negotiating power if there is an offer on the table. In this situation, they have chosen you for this position and now you have the upper hand. Sometimes salary will come up earlier in conversations and in this case, just be prepared to talk in an educated manner about the subject.

Tips for negotiation:• Do not be the first person to mention a number. If you can get them to say a number first, that gives you more leverage. If they ask you how much you are looking to make, respond back by asking the salary range for the position. This way, they mention the numbers first and you better understand what the parameters are for negotiating.• Do research ahead of time! Look at resources such as www.salary.com, www.indeed.com or http://www.wageproject.org/. Also ask people in the field what an entry-level ____ can expect to make. If you understand what the fair market value is for a position, you can talk in a respectful way about what you deserve to get paid. • Factor in location when researching salaries. Salaries tend to be higher in large metro areas in comparison to small rural communities. There are resources to compare cost of living as well at the websites above.• Have a range in mind based upon your research of the market value of your assets, your education, and experience. Your range should start with the minimum figure acceptable to you and go somewhat higher than your desired figure.• Always start with a figure higher than your ideal. This gives you room to negotiate down and still result in the number you were hoping for.• Know your bottom line! At what point are you willing to walk away? • Be creative in your negotiations. Sometimes you cannot negotiate your gross pay, but you can negotiate when you might receive your first review and a raise, what percentage of a bonus you will receive, additional vacation time, or professional development funds. Think outside of the box.

Salary Requirements or Salary HistoryExperts on salary negotiation suggest that you not be the first to name a salary figure. Leave this field blank on an application, or if asked during an interview, reply “I will consider any reasonable offer.”

Other suggestions for dealing with applications or want ads that request a salary requirement are to ignore the request, state that the salary is negotiable, or that you expect to earn market value for someone in your field. If an employer insists that your salary requirements or a salary history be stated in your cover letter, we suggest you give a range with low end 10% higher than your target salary.

For example, a sentence such as “As a new graduate, I do not have a professional salary history at this time.However, based on the research I have done, I would be willing to start salary negotiations between $____ to $_____” Or, “As for my salary requirements, I feel a salary in the range of $__ , ____ to $__ , ____ would be acceptable for this position.”

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SAMPLE RESUME – BUSINESS (ACCOUNTING)

MOLLY LUESON18953 Washington Court ~ Mankato, MN 56001 ~ 507.555.1234 ~ [email protected]

OBJECTIVE: Seeking an entry-level position in an Accounting firm.

EDUCATION: Bachelor of Science, Accounting 12/10 Minor: Business Administration Minnesota State University, Mankato – Mankato, MN GPA: 3.6 Accredited by the Association to Advance Collegiate Schools of Business Associate in Arts 5/08 Coursework in general education and business Bethany Lutheran College, Mankato, MN GPA: 3.7

WORK EXPERIENCE: Intern: AgStar Financial Services - Mankato, MN (1/10-Present)

• Code and enter invoices and expense reports into AP system• Balance reconcilements monthly; prepare daily deposit• Contact vendors with outstanding invoices; void checks• Assist with fixed assets; take part in physical inventories and balancing• Act as contact person for Sam’s Club membership cards• Communicate daily with coworkers and vendors by phone and e-mail

Tour Guide & Caller: Bethany Lutheran College - Mankato, MN (9/06-5/08)• Gained communication skills through interaction with prospective students• Offered advice and information to students

Salesperson: Tradehome Shoes - Mankato, MN (1/05-5/07)

• Promoted and sold shoes on commission basis• Developed strong people skills through customer interaction• Operated cash register and assisted in end of day closing procedures

HONORS & ACTIVITIES:• Dean’s List - Bethany Lutheran College & Minnesota State Mankato• Member of Minnesota State Mankato’s Accounting Club• Minnesota State Mankato Intramural sports participant • Clarence Musselman and Minnesota State Mankato College of Business

Scholarships recipient• Vice-President and participant in WELS Campus Ministry; lock-in volunteer• Bethany Lutheran College Academic and Organ Scholarships recipient • Treasurer of Family Support Network, Mankato Chapter; actively fundraised • Knowledge of Great Plains Dynamics, MS Word, Excel, Access & Power Point• Salvation Army Children’s Outreach volunteer • Member of AgStar’s Finance Department’s Fun Day Planning Committee

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SAMPLE RESUME – TEACHING

Brian Buckley 12345 Lilly Lane, Mankato, MN 56001 · (507) 555-1212 · [email protected]

OBJECTIVE: Elementary teaching position, grades 1-6

EDUCATION:Bachelor of Science, Elementary Education May 2010Minnesota State University, MankatoGPA 3.8, Summa Cum Laude, Dean’s List

RELATED EXPERIENCE:

Student Teacher-Second GradeEagle Lake Elementary School, Eagle Lake, MN January-May 2010• Utilized special interest and knowledge in geography and travel to conduct an eight-week unit on Japan, maps, and globes• Developed, planed, and implemented weekly units and daily lessons• Incorporated interactive computer games into lesson plans which resulted in increased student participation• Assisted in coordinating and conducting pre and post parent/teacher conferences• Participated in teacher’s assistant team meetings

Clinical Experience, 195 Hours District 77, Mankato, MN September 2008-May 2009• Observed and taught in upper and lower level classrooms• Continued to volunteer upon completion of clinical experience

Volunteer Teacher Assistant-Fifth GradeMonroe Elementary, Mankato, MN September 2007-May 2008• Assisted teacher with lesson preparation and facilitation of small group activities

COACHING EXPERIENCESkating InstructorAll Seasons Ice Arena, Mankato, MN September 2007-Present• Develop innovative teaching techniques to keep students focused and motivated• Coach class sizes up to 15 students on basic to intermediate figure skating skills• Measure students’ progress and ability levels on an individual basis

ACTIVITIES:• Habitat for Humanity, Campus Chapter 2007-Present

• Vice President• Charter Member• Fundraising Coordinator

• Science Fair Volunteer 2009, 2010• Special Olympics Volunteer 2008-2009

ACADEMIC HONORS:

• Member: Kappa Delta Pi -Honor Fraternity for Educators• Presidential Scholarship 2007

RELATED SKILLS:

• Microsoft Office Suite• JMC Grade Book system• CPR Certified• Fluent in Spanish and German

30

SAMPLE RESUME – TEACHING (2 PAGES)

Alexandra Eames 12345 Lilly Lane, Mankato, MN 56001 ∙ (507) 555-1212 ∙ [email protected] OBJECTIVE:

Social studies teaching position in a public high school setting

EDUCATION:Bachelor of Science Social Studies Education December 2009Emphasis: GeographyMinnesota State University, Mankato MN GPA 4.0, Summa Cum Laude, Dean’s List

RELATED EXPERIENCE:Substitute TeacherSt. Clair High School, St. Clair, MN January 2009- Present• Gained professional classroom experience at all grade levels• Further developed flexibility and organizational skills in the classroom through

teaching in a variety of departments• Frequently requested to substitute

Student TeacherSt. Clair High School, St. Clair, MN September- December 2008• Taught Civics to 9th grade students and U.S. History to 11th grade students• Developed innovative and interactive lesson plans including a mock election and city

council meeting that engaged students of all learning levels• Collaborated with fellow teachers on a school-wide initiative called “History and the

Modern Society” which taught children how history affects them in the present• Consulted with team members and learning specialists to develop enrichment activities

and modifications to students’ programs to increase student understanding• Effectively implemented classroom management skills and handled problems and

concerns with tact• Utilized SMART boards to integrate technology into the classroom regularly

Regional Coordinator for Minnesota History Day September 2006- May 2007• Coordinated Regional History Day event with area schools, Minnesota State University,

Mankato and the Minnesota Historical Society• Maintained communication utilizing website, emails, phone calls, and written

information to parents, schools, and other invested constituents• Reserved rooms, equipment, food, and entertainment for the Regional History Day• Created and submitted news releases about the event to local media

Volunteer TutorSt. James High School, St. James, MN Fall 2005• Tutored ELL students in math, science, English, and social studies

Public Achievement CoachDakota Meadows Middle School, North Mankato, MN September 2004-May 2005• Coached a group of 7th graders weekly in a citizenship-project oriented program• Planned and led group meetings, activities, school assembly with a guest speaker

31

Alexandra Eames Page 2

CLINICAL EXPERIENCES• Waseca High School April 2007• Humboldt Senior Complex, St. Paul October 2006• Le Sueur-Henderson High School October 2005

ADDITIONAL EXPERIENCECashierTarget, Mankato MN September 2004-May 2008• Assisted customers in a friendly, quick, and accurate manner• Trained new cashiers in on policies and procedures, operating the cash register, and

how to provide effective customer service• Received January 2007 Cashier of the Month Award

NannyWesterberg Family, Minneapolis, MN June 2006-August 2007• Cared for 3 children with ages 3, 4, and 6• Took children to local library, playground, and museum weekly

ACTIVITIES AND VOLUNTEER EXPERIENCE:• St. Peter Playground Project May 2008• Minnesota History Day Judge April 2008• Election Judge, City of Mankato November 2007• Special Olympics Bowling Coach, LEEP Mankato October 2007• Inter-Varsity Christian Fellowship, Large Group Committee Spring 2007• Governor-Residential Hall Floor 2005-2007• Lt. Governor- Residential Hall Floor 2004-2006• Secretary- McElroy Activities Council 2003-2005

ACADEMIC HONORS:• Who’s Who Among Students in American Universities and Colleges 2008• Scholarship Winner Golden Key Honor Society & Ford Motor Company 2008• Golden Key International Honor Society 2007-2008• Kappa Delta Pi Honor Fraternity for Educators 2007-2008• Gamma Theta Upsilon International Honor Society in Geography 2007-2008• Junior Honor Marshall for Spring Commencement 2007• Presidential Scholarship 2004

TECHNICAL SKILLS:

• IBM and Macintosh Computers• Microsoft Office Suite• Website creation and maintenance• JMC Grade Book system

32

SAMPLE RESUME – COMMUNICATIONS

Crystal Gayle101 Plum Street • St. Peter, MN 56082 • 507-555-0712 • [email protected]

Event planning position with a non-profit organization Bachelor of Science, Speech Communication May 2010

Minor: Mass Communications Minnesota State University, Mankato, MN (MSU) GPA 3.8 International Study January-AprilCenter for European Studies, Madrid, Spain 2007Studied Spanish language, history, and artTraveled to Italy, Germany, Austria, France, and England

Event Planner January 2009- Minnesota State, Mankato Career Development Center, Mankato, MN Present

• Plan 3 major events with up to 100 employer participants and 1000 student attendees• Promote events through designing and developing print ads, emails, posters, and flyers• Supervise 3 student workers on promotional projects• Develop an innovative marketing plan to attract students to events• Solicited prizes and support from local businesses

Intern September-Mankato Chamber of Commerce, Mankato, MN December 2008• Assisted with planning 2008 Careers event for local sophomores• Developed and sent registration materials to local businesses, non-profit organizations, and

educational institutions• Sent out meeting reminders and minutes to planning group• Solicited support from local businesses

Shift Manager September 2007- Perkins, Mankato, MN Present

• Supervise up to 10 staff members per shift• Train new wait staff• Manage schedule of 28 wait staff members• Effectively handle customer complaints by listening carefully and offering pragmatic solutions• Serve customers efficiently and effectively

• Event Coordinator, Communication Day Minnesota State Mankato 2009• Big Sister, Mankato YMCA 2007-2009• Off-Campus Student Senate Representative, Minnesota State Mankato 2007-2008• McElroy Hall Representative, Minnesota State University, Mankato 2006-2007

• Microsoft Office (Word, Excel, PowerPoint, Access)• Adobe InDesign• Microsoft Publisher• Web design including FrontPage and Dreamweaver• Fluent in Spanish

SKILLS

VOLUNTEEREXPERIENCE

MANAGEMENT/LEADERSHIPEXPERIENCE

EVENT PLANNINGEXPERIENCE

EDUCATION

OBJECTIVE

33

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37

SAMPLE RESUME – DENTAL HYGIENE

Kathryn Davis1234 South 5th Street • Mankato, MN 56001 • [email protected] • 507-388-1122

OBJECTIVE: To obtain a position as a Dental Hygienist. Open to full or part-time.

EDUCATION: Bachelor of Science, Dental Hygiene 5/2010 Minnesota State University, Mankato GPA 3.64 Mankato, MN Accredited by Commission on Accreditation, American Dental Association

DENTAL HYGIENE CLINICAL EXPERIENCE:Minnesota State Mankato Dental Hygiene Clinic, Mankato, MN 2/2009- 5/2010

• Demonstrated proficiency in the removal of calculus, plaque and extrinsic stain with the use of hand and mechanical instruments

• Took and developed diagnostic dental radiographs (FMS, BWS, & PAN)• Administered local anesthetic and nitrous oxide• Accurately collected, recorded, and analyzed patient assessment data both on written form and on

dental computer software - Dentrix • Performed placement of pit and fissure sealants• Counseled patients in oral health instruction appropriate to patient needs• Constructed bleaching trays and monitored progress of bleaching process

Open Door Clinic, Mankato, MN 9/2009-5/2010 • Gained insight into care available for the patient population encountering difficulty accessing care

due to financial constraints

Madelia Community Hospital, Madelia MN 9/2009-5/2010• Increased appreciation for the cultural diversity of MN by performing Dental Hygiene services for a

predominantly Latino population

Prairie Dental Arts, Waseca MN 9/2009-5/2010• Provided Dental Hygiene services for a patient population who would otherwise encounter difficulty

accessing dental care

Federal Correctional Institute, Waseca MN 9/2009-5/2010 • Performed removal of tenacious supragingival and subgingival calculus on patients with use of

hand instruments and ultrasonics Hillcrest Health Care Center, Mankato MN 9/2009-5/2010

• Provided oral health screening for patients

COMMUNITY TEACHING: LeCenter Head start - oral hygiene education South Elementary, St. Peter 1st grade - oral hygiene and nutrition education North Intermediate, St. Peter 6th grade - tobacco education Hill Crest Health Care Center Special needs patient - oral hygiene instruction Hill Crest Health Care Center - in-services on oral hygiene care for the elderly WORK EXPERIENCE: Registered Nursing Asst./Rehab. Aide, HC Care Clinic, Mankato, MN 2008-present

PROFESSIONAL AFFILIATION/ACHIEVEMENTS: American Dental Hygiene Association - Student member 2008-present Mary Jane Young Scholarship recipient 2008 Southern District Dental Society Scholarship recipient 2007

38

SAMPLE RESUME – TECHNOLOGY

Jesse L. Cooper1234 Anyname St.

Mankato, MN 56001(507) 555-1234

[email protected]

ObjectiveSeeking a full-time position where web development and customer service experience can be utilized

educatiOnBachelor of Science in Information Systems May 2010Marketing minor GPA 3.5Minnesota State University, Mankato Mankato, MN SkillSComputer

■ Visual Basic, SQL, Assembly, Java, JavaScript, ASP, C, HTML, PL/SQL, CGI Programming, Windows 98/NT/2000/XP, Microsoft Office 97/2000/XP, Microsoft Visual C++ Developers Studio, Internet Explorer, Netscape, Oracle

Communication■ Wide range of experience in customer service, support, assessment, and report writing■ Developed web pages and systems from customer specifications■ Led teams and contributed as a valued team member■ Strong public speaking skills developed through various presentations and activities

WOrk experienceComputer Technician 2007 - presentMinnesota State University, Mankato Mankato, MN

■ Support faculty, staff, and student issues with software and hardware related computer issues■ Preserve confidentiality■ Maintain friendly environment■ Develop helpful relationships with faculty and staff

Engineering Intern June - August 2009TeamQuest Corporation Clear Lake, IA

■ Developed a web interface for generating Log Analyzer reports on the Unisys 2200 mainframe■ Implemented web pages with GCI programming using the C programming language, HTML and JavaScript■ Interacted with other engineers to make the code and interface consistent with company guidelines

Grounds/Maintenance Keeper Summers 2004 - 2008United South Central Middle School Kiester, MN

■ Provided maintenance of school grounds■ Managed two school properties plus athletic fields■ Cleaned inside the school; self-managed work assignments

activitieS/achievementS■ Federated Insurance IT Scholarship recipient■ Minnesota State Mankato Web Developers Group■ Minnesota State Mankato Information Systems Club: Secretary 2007-2008; Vice President Spring 2008-2009■ Intramural sports participant: basketball, softball, football

39

SAMPLE RESUME – SCIENCE

Kimberly B. Smith908 Campusview Road #309 Mankato, MN 56001 (507) 555-1455 [email protected]

OBJECTIVE: Apply academic and lab experience as a Microbiologist or Chemist.

EDUCATION: Bachelor of Science in Biology, Emphasis Microbiology, May 2010 Bachelor of Arts in Chemistry, May 2010 Minnesota State University, Mankato – Mankato, MN GPA: 3.4 Dean’s List RESEARCH AND RELATED EXPERIENCE: Undergraduate Research, Minnesota State University, Mankato – Mankato, MN ♦ Presence of Clostridium botulinum type C/Avian Causative Agent, 9/08-5/09 Using PCR to detect the presence of C. botulinum type C toxin genes in Swan Lake Wildlife Area

sediment samples. Discussed and presented the procedure and data at the 2009 Undergraduate Research Conference (URC), Minnesota State Mankato♦ Diversity of Culturable Bacteria Isolated from Freshwater Sediment, 8/07-3/08 Identified unknown environmental organisms using traditional microbiological tests, DNA sequencing, and phylogenic analysis. Presented the results at the 2008 URC and for the Minnesota

State Mankato Fellowship Board.

Laboratory Techniques, Minnesota State University, Mankato – Mankato, MN 8/07-5/10♦ Interpret AA, MNR, UV/Vis and mass spectroscopy, perform liquid chromatography, acid-base titrations, and any general lab practices in chemistry and biology

WORK EXPERIENCE: Career Assistant, Career Development Center 10/08-5/10 Minnesota State University, Mankato – Mankato, MN Assisted students, faculty, staff, and alumni with career library resources; facilitated the FOCUS

career guidance program; proposed and completed special projects; used Microsoft Word and Excel to organize and catalog resources

Professional Server, Field’s at the Wilderness (Five-Star), Dells Lake, WI 5/07-8/09 Lifeguard, Family Land Water Park, Wisconsin Dells, WI 6/05-8/07 Pharmaceutical Assistant, Wilz’s Drug Store, Portage, WI 10/05-5/06

SCHOLARSHIPS: Mankato Area Foundation/Thin Film Technology (2009), Chemistry Department (2008), Microbiology

Department (2007 & 2008), Fellowship Grant for URC (2008), Ann and John Frey (2008), College of Science, Engineering, and Technology (2007), Minnesota State Mankato Leadership (2006)

RECOGNITION: Who’s Who (2009 & 2010), The American Chemical Society Outstanding Organic Chemistry Student

Award (2009), Golden Key National Honors Society (2008), Alpha Lambda Delta National Honors Society (2007), Minnesota State Mankato Honors Program (2006)

ACTIVITIES: Honors Club, Biology Club (VP ’08 and ’09, President ’10), Pre-Med Club, The Great River Valley

Clean-Up, Rake the Town, MN Regional Elementary Science Fair Judge

40

SAMPLE RESUME – SOCIAL WORK (2 PAGES)

Sam Turner2525 Southhaven Road • Mankato, MN 56001• 555-555-5555 • [email protected]

OBJECTIVESeeking employment in the field of social work, focusing on work with children and families

EDUCATION Bachelor of Science Degree, Social Work May 2009 Minnesota State University, Mankato Mankato, MN • Accredited by the Council on Social Work Education • Senior Paper: “The Impact of Childhood Anxiety Disorders on Family Functioning” • Dean’s list Major GPA: 3.93 Overall GPA: 3.49

Bristol International Credit Earning Programme 2007 Bristol University/Minnesota State University, Mankato Bristol, England • Studied international social policy in an analytical and open minded manner • Professionally conducted site visits and interviews with social service agency staff

INTERNSHIP EXPERIENCE Child Protection Intern 2009 Carver County Community Social Services Chaska, MN • Conducted child protection assessment with the traditional response method

• Completed CornerHouse Child Sexual Abuse Forensic Interviewing Training• Underwent Alternative Response Assessment Training• Screened and assigned maltreatment reports• Answered social service intake calls and referred clients to appropriate services

• Trained community members in Mandated Reporting Laws

Family Advocate Intern 2008 Children’s Home Society Anoka County Crisis Nursery Fridley, MN • Performed intake interviews in a professional manner

• Answered crisis calls of a sensitive nature • Responsibly transported children to shelter homes

WORK EXPERIENCE Server 2006-Present Champps, Inc. Maple Grove, MN

• Energetically serve clients in a fast-paced environment • Responsibly maintain large sums of money

Temporary Employee 2008-Present Office Consultants Golden Valley, MN • Professionally and efficiently answer switchboard, file documents, and sort mail

Information Desk Staff 2005-2006 Minnesota State University, Mankato Mankato, MN • Provided customer service over the phone and answered walk-in questions regarding the Campus

41

Sam TurnerPage 2

PROFESSIONAL MEMBERSHIPS Minnesota Social Service Association (MSSA)

• Attended MSSA 2008 and 2009

National Association of Social Workers (NASW)

VOLUNTEER EXPERIENCE American Red Cross Bloodmobile Volunteer: Mankato, MN

• Organized bloodmobile volunteer duties with the Red Cross

Habitat for Humanity Volunteer: Mankato, MN • Contributed in the building of a home English as a Second Language Volunteer: Mankato, MN • Assisted immigrant citizens learning English

EXTRACURRICULAR ACTIVITIES (Minnesota State University, Mankato) Alpha Chi Omega Fraternity 2005-Present Offices held include VP Fraternity Relations, VP Education, and Fundraising Chair

• Effectively delegate responsibilities to committee members • Meticulously maintain records for all offices held

• Present reports orally on a regular basis

Social Work Club 2005-2009 • Participated in various community service projects

Minnesota State Student Association 2005-2006 • Student Senator • Orally presented reports to the Student Senate Junior Panhellenic Council 2004-2005 • President • Coordinated philanthropy and fundraising efforts

AWARDS & HONORS • Department of Social Work Scholarship 2008-2009 • Minnesota State University, Mankato Vice President’s Award for Leadership 2007 • Panhellenic President’s Award of Excellence 2007

SKILLS & CERTIFICATIONS • Microsoft Power Point, Word, Excel, Outlook • Social Service Information System (SSIS) • Conversational Spanish • CPR and First Aid Certified

42

SAMPLE RESUME – RECREATION

Scott Trues Box 1234, McGovern Ave., St. Peter, MN 56023 (507) 555-9876 [email protected]

Objective To obtain employment with a state or federal public recreation agency in the Southwestern United States.

Education Bachelor of Science, Recreation, Parks & Leisure Services May 2010 Resource Management emphasis Minnesota State University, Mankato – Mankato, MN Overall GPA: 3.4/4.0 Major GPA: 4.0/4.0

Relevant Management of Park and Recreation Facilities Public Land Use Policies Coursework Wildlife as a Recreation Resource Recreation Vehicular Safety Commercial Recreation and Tourism Park Systems and Planning Administration of Leisure Time Programs Legal Processes in RPLS Experience Geographic Information System (GIS) Intern June-August 2009 Yellowstone National Park, Spatial Analysis Group, CO

• Mapped habitat for endangered species at different spatial scales• Assessed land cover changes for ranges of endangered species• Developed a GIS model to determine intact forest tracts using data from large-scale remote

sensing of forests• Trained wildlife management professionals in application of Global Positioning Systems, GIS,

and remote sensing to daily management

Outdoor Recreation Assistant May - August 2008 Arthur Temple College of Forestry, Nacogdoches, TX

• Developed specific skills and obtained knowledge related to the delivery of recreation and leisure services

• Helped the agency develop, plan, implement, and evaluate programs • Mapped state-owned recreational facilities for user-group studies• Developed a GIS model to determine intact forest tracts using data from large-scale remote

sensing of forests• Prepared detailed report on recreational use of forested tracts of state-owned land

Assistant Produce Manager September 2005 - August 2007 Al’s Grocery, Le Sueur, MN

• Provided customer service in store’s produce department• Managed produce department inventory

Technical Skills Microsoft Office software, SPSS ARC Info & ARC View GIS Software Trimble Global Positioning Systems hardware and software

Honors/ J.T. George Recreational Studies Scholarship 2009 - 2010Activities Student Chapter of Society of American Foresters, Treasurer 2008 - 2009 Alpha Phi Omega, National Service Fraternity 2006 - 2009 Eagle Scout, Boy Scouts of America 2006

43

SAMPLE RESUME –ENGINEERING

Justine LarsonObjectiveTo obtain a Mechanical Engineering position

EducationBachelor of Science in Mechanical Engineering May 2010Minnesota State University, Mankato Mankato, MN

Related Work ExperienceEngineering Technician September 2008 - PresentMinnesota Electric Technology Mankato, MN• Completed drawings for Engineers with Autodesk Inventor and Mechanical Desktop.• Carried out Engineering Change Orders on models, assemblies, and drawings.• Implemented ASME Y14.5m-1994 and other standards for engineering drawings.• Prepared engineering procedures for ISO 9001:2000 Certification.• Developed and maintain online catalogue and website.• Completed UL file update per UL 1004.

Energy Intern Summer 2008 Mckinstry Co. Andover, MN• Aided senior engineers and project managers with developing solutions for performance contracting. • Gained experience in building lighting, and heating/cooling; lead construction meetings. • Assisted in development of potential renewable energy projects and carbon footprint reports.

Engineering Intern Summer 2007City of Mankato-Engineering Mankato, MN• Completed infrastructure testing on new projects.• Inspected underground infrastructure projects.

Related ProjectsSenior Design Project September 2009 - Present• Developing a prototype oil cooler for high power industrial X-ray applications.• Design is expect to save North Star Imaging a minimum of $2,000.

ASHRAE Student Design Competition Spring 2009• Competed in the national design competition, which consisted of sizing the HVAC system, determining life cycle cost analysis, and sustainability options for an office building located in Nashville, TN.

Related SkillsCoursework: Heat Transfer, Fluid Mechanics, Thermodynamics, Machine Elements/Design, Manufacturing Processes, Engineering Analysis, Air Conditioning and Refrigeration

Software: Solidworks, Minitab, LabVIEW 8020, Autodesk Inventor, AutoCAD Mechanical Desktop, Mathematica, Epicor Vantage ERP, MatLAB, COSMOS, Microsoft Office Suite Current Professional Organization Membership Society of Women Engineers (SWE) American Society of Mechanical Engineers (ASME) American Society of Heating, Refrigerating, and Air-Conditioning Engineers (ASHRAE)

890 West Grant Street Mankato, MN 56001(507) 387-1984 [email protected]

44

SAMPLE RESUME – HEALTH SCIENCE

JESSICA PETERSEN1001 Moon Ave. Apt 213 Mankato, MN 56001Phone: (507) 381-8724E-mail: [email protected]

OBJECTIVE Position in field of Health Education where experience in health and wellness advocacy can be utilized. EDUCATION

Bachelor of Science in Health Science, Community Health December 2010Minnesota State University, MankatoDean’s List, GPA: 3.2

RELATED COURSEWORKHealth Communications Women’s HealthChronic and Infectious Diseases Current Health IssuesCommunity and Program Development Clinical Health EducationFamily Life and Sex Education Critical Topics in HealthHolistic Health and Wellness Worksite Health Promotion

RELEVANT EXPERIENCECommunity Outreach Intern, MN Department of Health, Minneapolis, MN Summer 2009

• Planned and coordinated child health education programs in 5 metro communities • Collaborated with community health planners to identify community partners and recruit 15 organizations to participate

in the Partnership for Child Health Education

Health PRO Advocate, Minnesota State University, Mankato, Mankato, MN 2007-2008• Participated in volunteer organization coordinated through the Health Education Office• Assisted students to make informed decisions in matters affecting health and wellness through education and role

modeling• Provided outreach and health information on a wide variety of topics, including nutrition, stress management and

alcohol

ADDITIONAL WORK EXPERIENCESales Clerk/Merchandiser, Hanson Drug, Willmar, MN Summers 2007, 2008, 2009

• Set up displays and inventoried merchandise • Helped customers in person and by phone• Assisted Pharmacist with book work, answering phones, faxing and filing

Student Assistant, Minnesota State University, Mankato Registrars Office, Mankato, MN 2006-2008• Completed extensive filing of graduation applications• Copied files and mailed graduation information in a timely manner

Office Assistant, Manor Health Clinic, Willmar, MN Summer 2005• Pulled patient files for appointments in efficient manner• Filed lab results, appointment notes and patient files following strict confidentiality policy• Used basic computer skills for data entry; answered phone and sent faxes

ACTIVITIESEta Sigma Gamma Health Science Fraternity memberAmerican Heart Association Volunteer

45

SAMPLE RESUME – MARKETING

Sally A. Garrett 872 98th Street N 952-212-0809 Shakopee, MN 56379 [email protected]

ObjectiveTo obtain an entry-level position in the Marketing field.

Education Bachelor of Science, Marketing Minnesota State University, Mankato May 2010 Mankato, MN

• Minors in International Business and Business Administration • 3.36 GPA, Dean’s list

Related ExperienceResource Coordinator IMPACT Team Executive Board, MSUJanuary 2007 - May 2009 Mankato, MN

• Motivated students to become involved with planning major events on campus.• Brought students and the community together through organized charitable events. • Designed creative promotions to increase student attendance at a major event.• Generated an attention-grabbing newsletter informing students of upcoming campus events.

E-Mentoring Program College of Business, MSUOctober 2007 - April 2008 Mankato, MN

• Gained an inside look at what personal future career focus will be.• Expressed initiative to mentor as to what new ideas could improve business practices.

Work ExperienceRetail Coworker/Food Specialist Kwik TripSeptember 2008 - present Shakopee, MN

• Provide superior customer service to each individual customer.• Process transactions in a timely, accurate, and trustworthy manner.• Maintain a quality store image through cleanliness, merchandising, and product availability.

Library Page Minnesota Regional LibraryJune 2004 - present Eagan, MN

• Demonstrated dedication to same employer for over five years.• Exhibited ability to find accurate information at a fast pace utilizing the Internet and library catalog.• Assist library patrons in familiarizing themselves with computers and the Internet.

Group Sales Assistant Valleyfair Amusement ParkMay - September 2009 Shakopee, MN

• Assisted Group Sales Account Executives with preparation of company picnics, event details, and meal tickets.• Processed payments and maintained payment information on internal forms and databases for various consignment ticket programs.• Computed and distributed daily pre-sold attendance figures.• Worked as a liaison between the client and Valleyfair’s Food Operations Division.

Awards• All American Scholar Collegiate Award, 2009• Marketing Club member• Marketing Faculty Scholarship recipient• American Red Cross Volunteer - Marketing Assistant

46

SAMPLE RESUME – MASTER’S DEGREE (2 PAGES)

Jennifer C. Campbell1234 James St. St. Paul, MN 56789 (651) 555-8907

S u m m a r y o f Q u a l i fi c a t i o n s• Three years of experience providing therapeutic services to clinical populations• Graduate education in mental health and therapy• Extensive research experience in an academic and hospital setting• Strong oral and written communication skills honed through years of working with individuals in counseling, teaching children with special needs, and volunteering in a crisis nursery• Solid presentation skills developed through the delivery of over 100 training sessions as an HIV/AIDS educator• Confident in independent and team-oriented tasks

Education

Master of Arts Degree, Clinical Psychology May 2010 Minnesota State University, Mankato – Mankato, MN GPA 3.8 Thesis – Cue Exposure in Smokers: Evidence with Self-Report and Physiology Bachelor of Arts Degree, Psychology June 2006 University of St. Thomas, St. Paul, MN GPA 3.3

RElatEd ExpERiEncE

HIV/AIDS Educator October 2008-Present University of North Dakota, Counseling Center, Grand Forks, ND

• Developed a psychosocial training module for undergraduate peer educators regarding HIV prevention as part of a Center for Disease Control grant project

• Delivering the training module in coordination with a consultant specializing in the medical aspects of HIV/AIDS

• Participating in the marketing and development of related Center for Disease Control projects

Graduate Assistant September 2007-Present Minnesota State University, Mankato, Career Development & Counseling Center, Mankato, MN

• Conducted behavioral stress management sessions under the supervision of a psychologist in the topics of deep breathing, muscle relaxation, visualization, and time management

• Guided students in resume development, job search strategies, interviewing skills and career exploration

• Interpreted Strong Interest Inventories and assisted students in Developed and conducted monthly workshops on career-related topics

• Designed and gave presentations on various academic and career topics requested by instructors for individual classes

• Assisted with event planning and marketing; developed newspaper ads, posters, and online marketing to promote on and off-campus events

Behavior Therapist/Personal Care Attendant July 2007-September 2008 REM Health Incorporated & Private Family, Edina, MN

• Implemented behavior therapy program in individual therapy sessions with a child diagnosed with autism

• Routinely trained by psychologists, Lovaas therapists, and consultants in behavior therapy for children with autism

• Attended and participated in bimonthly meetings with a clinical psychologist and therapy team client regarding the development an individualized therapy program

47

Jennifer C. Campbell(page 2)

RElatEd ExpERiEncE (continuEd) Teaching Assistant for Children with Special Needs June 2006-August 2007 Early Childhood Learning Center, Apple Valley School District, Apple Valley, MN

• Monitored behavior of an autistic child; implemented behavior management program • Facilitated therapeutic social interactions including role-play and sharing

Volunteer Team Leader/Volunteer 2004-2006 Minneapolis Crisis Nursery, Minneapolis, MN

• Assisted in child care responsibilities with children aged newborn to 7 years • Trained in crisis intervention and child abuse documentation• Supervised five volunteer undergraduate students and served as a facilitator for debriefing discussions

during the academic year

REsEaRch activitiEs

Research Team Member September 2008-Present Minnesota State University, Mankato, Department of Psychology, Mankato, MN

• Participated in discussion regarding research development and implementation • Independently developed an original research idea and methodology• Served as a mentor for undergraduate and graduate students in the pursuit of research

Research Assistant/Intern Summer 2009 Mayo Clinic, Nicotine Research Center & Health Psychology, Rochester, MN

• Contributed to the development of nicotine research protocols as member of a research team of clinical psychologists, physicians, and biostatisticians

• Independently contributed to the closure of a research project and successfully produced a manuscript for journal submission

• Actively participated in health psychology evaluations and formulated diagnostic impressions and treatment plans

Research Assistant February 2004-March 2006 University of Minnesota, Department of Psychiatry, Minneapolis, MN

• Trained to administer a screen of medical and psychological assessments to potential participants in a study of alcoholism and anxiety disorders

• Participated in research meetings with doctoral candidates

additional WoRk ExpERiEncE

Assistant Manager/Server/Server Assistant June 2006-July 2009 Ristorante Luci Incorporated, St. Paul, MN

• Maintained superior restaurant functioning; managed finances• Provided quality service and hospitality to restaurant clientele

Graduate Assistant August 2008-May 2009 Minnesota State University, Mankato, Learning Center, Mankato, MN

• Developed and conducted study skills workshops in time management, note-taking, text-reading, and test anxiety

• Completed a master’s level national tutor training program and mentored undergraduate tutors in tutoring skills

• Provided tutoring in Statistics, Psychology, Biology, and Art History

48

SAMPLE RESUME – NURSING

Michelle Anders6101 Nickerson Ave. Apt. #101 Mankato, MN 56001 (507) 914-1107 [email protected]

OBJECTIVE: To obtain a position as a Registered Nurse

EDUCATION: Bachelors of Science Degree in Nursing December 2009 Minnesota State University-Mankato-Mankato, MN GPA 3.82

INTERNSHIP EXPERIENCE: Summer III Nurse Intern-Neurology Department Mayo Clinic-St. Mary’s Hospital, Rochester, MN Summer 2009 Along with preceptor: • Educated patients on medications • Completed patient intake assessments • Performed NG tube feedings, trach site care & suctioning, and dressing changes • Performed PEG, chest tube, and PICC site care

HEALTHCARE WORK EXPERIENCE: Patient Care Associate-Orthopedics & Cardiac Departments Mayo Clinic-Immanuel St. Joseph’s Hospital, Mankato, MN August 2009-Present • Measure and record vital signs, intake and output May 2008-May 2009 • Assist patients with activities of daily living Certified Nursing Assistant Pathstone Living, North Mankato, MN Sept. 2007-June 2008 Bethesda Nursing Home, Willmar, MN March-August 2007 • Assisted Senior Residents in activities of daily living

CLINICAL EXPERIENCE: Medical Surgical Immanuel St. Joseph’s Hospital, Mankato, MN Fall 2009 Medical Surgical St. Francis Hospital, Shakopee, MN Fall 2009 Mental Health Immanuel St. Joseph’s Hospital-Mankato, MN Spring 2009 Community Health Le Sueur County-Le Center, MN Spring 2009 Obstetrics Waconia Medical Center, Waconia, MN Fall 2008 Pediatrics Fairview Ridges Hospital, Burnsville, MN Fall 2008 Medical Surgical Abbott Northwestern Hospital-Minneapolis, MN Spring 2008

VOLUNTEER EXPERIENCE: Student Nurses Association Treasurer Minnesota State University, Mankato, MN May 2008-May 2009 • Balanced Student Nurses Association account for all credits and debits • Participated in volunteer activities: Diabetes Walk, “Rake the Town” • Attended National Student Nurses Association Convention in Nashville, TN

Volunteer Committees Against Domestic Abuse (CADA) of Mankato, MN January-December 2008 • Participated in fundraising and awareness events in the local community

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SAMPLE RESUME – URBAN AND REGIONAL STUDIES

Sally Taylor2425 Catherine Road · Mankato, MN 56001 · 507-555-8987 · [email protected]

OBJECTIVETo obtain a position in city planning or housing administration

EDUCATIONMaster of Arts, Urban and Regional Studies/Public AdministrationMinnesota State University, Mankato – Mankato, MN May 2009GPA 4.0

Bachelor of Science, Urban and Regional Studies & Speech CommunicationsMinor: ManagementCertificate: Nonprofit LeadershipMinnesota State University, Mankato, May 2007GPA: 3.2, Dean’s List Fall and Spring of 2006-2007

RELATED EXPERIENCE City Planning Intern, City of Janesville, Janesville, MN (January to June 2009)

• Designed and developed informational packets and marketing materials• Handled citizen questions and complaints effectively• Coordinated fundraising for Teen Recreation Center

Graduate Assistant, Minnesota State University, Mankato, MN (September 2007-May 2009)• Updated Urban and Regional Studies department website• Assisted with classroom responsibilities including grading, office hours, and assisting with projects• Assisted Urban and Regional Studies undergraduate students with advising and internships

Volunteer, Salvation Army, Mankato, MN (October 2004-May 2008)• Coordinated $15,000 fundraiser and 155 volunteers• Arranged permanent funding mechanism for the homeless shelter• Fostered community and campus involvement

Office Assistant, Centerpoint Energy, Mankato, MN (January 2004-September 2007)• Answered incoming calls for customer assistance• Handled emergency calls calmly and effectively• Assisted other city utility workers with questions

Volunteer, Partners for Affordable Housing (April 2004-May 2007)• Planned homeless awareness events and fundraisers• Recruited and coordinated student volunteers

SKILLSMicrosoft Word, Publisher, Excel, Outlook, PowerPoint, FrontPage, Access

ACTIVITIESStudents of Urban and Regional Studies Institute Club (2006-Present)YWCA Mentor (2003-2004)

CONFERENCESAPA (American Planning Association) national conference (2008, 2009)

50

SAMPLE RESUME – GEOGRAPHY

Juliane Gregory555 Kitten Lane, Mankato, MN 56001 ~ (511) 555-1111 ~ [email protected]

Objective To obtain employment in the field of GIS, GPS and/or cartography

Education Bachelor of Science, Geography May 2010 Minor in Geology

Minnesota State University, Mankato – Mankato, MN 3.3 GPA, Cum Laude, Dean’s List

Related Cartographic Techniques GPS Digital Field MappingCoursework Introduction to GIS Computer Science Advanced GIS Various Geology courses

Related Skills ArcGIS 9.1 GPS Pathfinder Office 3.0 Adobe Illustrator ArcView 3.3 Trimble GPS hardware & software GRASS GIS ArcPad 6.0 Garmin GPS hardware & software MS Office

Related GIS Technician Intern, Public Works May-August,Experience City of Wells, Wells, MN January 2008-2009 • Collected data, mapped, maintained and updated the GIS inventory and

documentation of the City’s storm water system and city utilities using GPS, photography, and ArcGIS software• Created street annotation for entire department use• Conducted city utility research and database maintenance• Gained experience in the GIS field

Work Food Service Team Member May-August,Experience Cub Foods, Shoreview, MN December 2004-2005

• Developed strong communication skills through daily customer interaction• Energetically served guests in a fast paced environment• Formed a strong independent and collaborative work ethic

Activities Association of American Geographers Minnesota State Mankato Geography Club

51

SAMPLE RESUME – CONSTRUCTION MANAGEMENT

John Hammond507-384-7799 355 Larson [email protected] Mankato, MN 56001

OBJECTIVE To obtain employment in the area of Construction Management

EDUCATION August 2006 –May 2010 Bachelor of Science, Minnesota State University, Mankato, MN Major: Construction Management Minor: Management

RELATED EXPERIENCE May – October 2009 POET Design and Construction, Sioux Falls, SD Site Engineer Intern at North Manchester, IN - 65MGPY Ethanol Plant • Assisted the Site Superintendent • Helped track Change Requests and Change Orders • Assisted in helping answer sub-contractor questions • Organized and tracked 1,500 punchlist items • Helped with the Plant Start-up

Summer 2008 Laue Remodeling and Roofing, Marshall, MN Carpenter • Handled many different hand tools • Worked on decks, roofing and siding • Completed interior demolition

Summers 2006-2007 Rogers & Sons Builders, Marshall, MN Laborer • Performed general labor on residential construction sites • Assisted construction crew with pick-up and delivery of materials to multiple sites

ADDITIONAL EXPERIENCE 1993 – Present (seasonal) Hammond Farms, Marshall, MN Farmer • Drove tractor, semi-tractor, skid-steer, tandem trucks • Worked with dairy cattle and hogs • Shoveled corn and soybeans 2006 – 2008 McGowan Water Condition Inc. Mankato, Minnesota Salt Deliverer • Delivered salt and checked softener timers • Built and maintained strong relationships with multiple customers • Trained five new employees on job duties COMPUTER SKILLS Microsoft Word, Excel, PowerPoint, Access, Outlook, AutoCAD, MS Project, Primavera (P3) and Microsoft Project Scheduling Software, Timberline Precision Estimating Software ACTIVITIES • Construction Management Student Association member • Intramural hockey, golf, and football participant • Habitat for Humanity volunteer

HONORS & • Minnesota State University, Mankato Dean’s List CERTIFICATES • OSHA 10-Hour Safety Card

52

SAMPLE RESUME – AVIATION

Richard Grant5825 Winding Road

North Mankato, MN 56003507-388-5555

[email protected]

OBJECTIVE Employment as a pilot with Flying Airlines

CERTIFICATES Commercial Pilot: Airplane Single/Multiengine Land, InstrumentAND RATINGS Instructor Ratings: Airplane Single Engine Radiotelephone Operator Permit: Restricted FAA Class I Medical Certificate: Issued with no Limitations

FLIGHT TIMES Total 679 Pilot-in-Command 609 Total Instruments 63 Second-in-Command 52 Simulator 152 Instructor 246 Night 22 Multiengine 56 Cross Country 91

EDUCATION Bachelor of Science in Aviation May 2009 Minor in Aviation Safety GPA 3.0 Minnesota State University, Mankato Mankato, MN Related Coursework Aviation Safety Advanced Flight Operations Flight Engineers Ground School Aviation Management Regional Airlines Operations Multi-Engine Flight Lab

EXPERIENCE Flight Instructor June 2006-Present Smith’s Mill Aviation, Smith’s Mill, MN

■ Conducted primary and commercial training for single engine aviation students under FAR Part 61■ Scheduled and refueled aircraft

Intern January-May 2009 Alma City Crop Dusting, Alma City, MN

■ Scheduled crop dusting flights in Southern Minnesota ■ Marketed services in local media■ Ordered supplies

Management Trainee April 2005-June 2006 Beauford Flights, Beauford, MN

■ Managed and scheduled air crew■ Completed full motion flight simulator training

ACTIVITIES Minnesota State Mankato Aviation Club Secretary IMPACT Team YMCA Big Brother

53

SAMPLE RESUME – LAW ENFORCEMENT

Bob Thomas111 St. Clair Street • St. Clair, MN 56080 • 507-245-5555 • [email protected]

OBJECTIVE: To provide assistance to the public as a licensed police officer

EDUCATION: Bachelor of Science in Law Enforcement December 2009 Minnesota State University, Mankato – Mankato, MN GPA: 3.09

Law Clinical Component - Skills Certificate Anticipated May 2010 Hibbing Community College, Hibbing, MN PPCT, Radar, E.V.O.C. and SFST

PROFESSIONAL CERTIFICATIONS/TRAINING: • Red Cross - Emergency Response Certificate Exp. April 2011 • Red Cross - CPR/AED/O2 for the Professional Rescuer Exp. April 2010 • ROTA - E.D.P./Officer Survival Course October 2009 • ROTA - Traffic Direction and Control School April 2009 • Hennepin County Sheriff’s Office - Police Reserve School April 2009

RELATED EXPERIENCE: Community Service Officer June 2009 - Present City of Sioux Falls, SD

• Investigate housing/property complaints• Respond to non-criminal and minor criminal calls for service• Enforce parking regulations and animal ordinance violations

Police Reserve Officer April 2009 - Present City of Kasota, MN 400+ Hours

• Respond to medicals, animal/parking complaints, traffic hazards and assists• Assist sworn officers in the course of their duty• Provide service at community events

Police Explorer June 2008 - October 2009 City of St. Clair, MN 200+ Hours

• In-service training in law enforcement topics • Awarded 2nd Place Traffic Stop in 2006• Assisted in traffic direction at community events

Alcohol Compliance Agent June 2007 - October 2008 City of Minnesota Lake

• Worked undercover to identify liquor stores that were selling alcohol illegally to minors

Ride-a-longs: Participated in 250+ hours of ride-a-long time with officers from the cities of Eagle Lake, St. Clair, Mankato, Roseville, Blue Earth County, and the MN State Patrol

SKILLS/INTERESTS PC and Macintosh Experience, Microsoft Word, Excel, PowerPoint, Quark Express

54

SAMPLE RESUME – HUMAN PERFORMANCE

Jane W. Peterson1234 90th St., Mankato, MN 56001 (507) 555-0000 [email protected]

OBJECTIVE: Seeking a Sport Management Internship with an emphasis on marketing.

EDUCATION: Minnesota State University, Mankato Mankato, MN Bachelor of Science in Sport Management May 2010 Marketing Minor GPA 3.7/4.0

Iowa State University Ames, IA General Education courses August 2005-May 2007

RELATED COURSEWORK: Sports Administration Public Relations Sport Promotion and Marketing Principles of Marketing Event Management in Sport Marketing Research & Analysis Leadership and Management in Sport Distribution Strategy Organizations Professional Selling

RELATED WORK EXPERIENCE Assistant Fitness Manager, YMCA, Mankato, MN January 2008-Present

■ Work with Director to create and implement fitness programs■ Assist Fitness Coordinator in developing and maintaining youth programs■ Help staff with facility management tasks

Marketing Intern, MSU Athletic Department, Mankato, MN August - December 2009■ Demonstrated excellent sales and communication skills while selling tickets for various athletic events■ Developed social networking site advertising for athletic events

Student Assistant, Iowa State University Recreation Center, Ames, IA September-May 2007■ Managed the weight room and equipment use■ Prepared facilities for athletic events, such as basketball, tennis, lacrosse, and football

Membership Assistant, YMCA, Blakely, IA May 2005-August 2007■ Enrolled new members and assisted members with questions■ Ensured facilities were in safe and orderly condition■ Trained new staff members on rules, policies, procedures, and equipment

ADDITIONAL WORK EXPERIENCEAssistant Manager, Kwik Trip, Mankato, MN November 2008-Present

Sales Assistant, Herberger’s, Mankato, MN June 2007-August 2008

Shift Leader, Subway, Ames, IA June 2005-May 2007

ACTIVITIES AND HONORS Human Performance Award, Minnesota State University, Mankato, 2010 Minnesota State University, Mankato Intramural participant: Soccer, Basketball, Volleyball, 2007-2010 Leaders in Action Scholarship, YMCA, Mankato, 2009 Habitat for Humanity Volunteer, Mankato, 2008-2009

55

SAMPLE RESUME – ECONOMICS

Juliana Maverick8332 D’Onofrio Way Apartment 5

Mankato, MN 56001(507)931-6411

[email protected]

OBJECTIVE A full-time position in the financial industry utilizing strong analytical skills EDUCATION Bachelor of Science, Economics May 2010 Minnesota State University, Mankato Mankato, MN Minor: Political Science GPA: 3.4 RELEVANT Econometrics MacroeconomicsCOURSES Financial Economics Managerial Economics International Political Economy Microeconomics RELEVANT Money and Banking Fall 2009PROJECTS • Developed and presented and in-depth analysis of a commercial bank as part of a

team project • Explored credit, treasury and monetary policies • Completed a variety of projects on Group Analysis, MN Banking structure, the

Federal Reserve System and ISLM calculations

EXPERIENCE Summer Analyst Intern May-August 2009 Wells Fargo, Minneapolis, MN • Analyzed client financial portfolios to determine asset allocation • Contacted prospective customers to provide information about savings and

retirement plans • Assisted in developing new client accounts Assistant Manager May 2007-May 2009 Holiday Inn, Mankato MN • Controlled daily operations, including arrivals, departures and room reservations • Supervised staff of five front-desk associates, including weekly schedules and bi-monthly performance meetings • Negotiated rates to ensure full occupancy • Completed 20 hours of training on sales, customer service, and management SKILLS Technical: Microsoft Office (Word, Excel, PowerPoint, Access), HTML, JAVA, C++ Language: Intermediate Spanish (oral and written) CAMPUS Treasurer, Student Senate May 2009-Present LEADERSHIP • Manage annual budget of over $5,000 for campus events • Raise campus awareness of all activities through marketing efforts President, Economics Club September 2009-Present • Increased membership by 65% • Planned and held weekly meetings • Scheduled alumni speakers for 2 career events Resume adapted from Rutgers University Sample

56

SAMPLE RESUME – WOMEN’S STUDIES

Suzy Quatro5150 Van Halen Circle E • Janesville, MN 56048 • 763-785-9750 • [email protected]

SUMMARY OF • Solid event planning and promotion experienceQUALIFICATIONS • Highly organized with the ability to multi-task as seen through attending school full-time and

attaining a 3.75 GPA • Sensitivity with ethnically diverse and underserved communities gained through

diversity coursework, international experiences, and volunteering with multicultural populations

• Excellent communication skills gained through 4 years of customer service experience • Experience securing funding for the Community Assistance for Refugees program as

an active board member • Demonstrated leadership and teamwork qualities through service as a Big Sister

EDUCATION Bachelor of Science Women’s Studies May 2010 Non-Profit Leadership Certificate Minnesota State University, Mankato MN GPA 3.75, Dean’s List

International Study January-April 2007 Center for European Studies, Madrid, Spain Studied Spanish language, history, and art Traveled to Italy, Germany, Austria, France, and England RELATED Internship January 2009-PresentEXPERIENCE International Festival, Minnesota State University, Mankato, Mankato, MN

• Planned and promoted community festival with 50 displays, 20 performances and 1000 attendees

• Coordinated and guided student group participation • Promoted event through press releases, print ads, posters, and emails • Ensured participants had supplies and support needed

Internship September- YMCA Big Brother/Big Sister Program November 2009

• Promoted program to college students and community members • Matched volunteers with area youth • Developed and planned training for volunteers • Planned a celebration for volunteers and youth

ADDITIONAL Lead Server, June 2006 to PresentEXPERIENCE Tuscadero Deli, Mankato, MN

COMMUNITY Volunteer, CADA House, Mankato, MN July 2007-PresentINVOLVEMENT Board Member, Community Assistance for Refugees Mankato, MN June 2007-May 2009 Volunteer, Echo Food Shelf, Mankato, MN March 2006-May 2008 Volunteer, Family Resource Center, Mankato MN June 2006-May 2008 CAMPUS The Vagina Monologues, Director 2010INVOLVEMENT Students for Sustainability 2008-2010

• President 2009-2010 SAGE (Sexuality and Gender Equality) 2008-2010 Japanese Intercultural Association 2006-2010 Ultimate Frisbee Organization 2006-2010

TECHNOLOGY • Fluent in Spanish and Japanese LANGUAGE SKILLS • Strong technology skills with Microsoft Word, Excel, Access, PowerPoint, Publisher & Adobe InDesign

57

SAMPLE RESUME – COUNSELING

Emil Skoda555 SVU Way • Mankato, MN 56001 • 507-555-1988 • [email protected]

OBJECTIVE A position providing counseling and advising to middle school students in a public school setting

EDUCATION Master of Science in Professional School Counseling May 2009

Minnesota State University, Mankato Mankato, MN GPA: 3.8, Dean’s List Major Paper: The Effects of Alcohol Use on Social Skills in Middle School Students

Bachelor of Arts in Psychology May 2006 University of St. Thomas St. Paul, MN GPA 3.75, Dean’s List

RELATED Middle School Counselor Intern – Smith’s Mill Middle School January 2009-EXPERIENCE Smith’s Mill, MN Present • Provide individual counseling to students regarding academic performance, personal and social development and crisis situations • Facilitate group counseling sessions • Advise academically at-risk students • Develop and present classroom guidance lessons appealing to various learning styles • Mediate conflicts between students • Assist students with course selection and registration

Graduate Assistant – Minnesota State Mankato Career Center August 2007- Mankato, MN December 2008 • Counseled college students regarding career and major selection • Interpreted Strong Interest Inventories in individual and group settings • Critiqued resumes and cover letters for students and alumni • Presented to high school students at admissions events • Developed an online workshop on choosing a major

Director – YWCA After School Program May 2006- Mankato, MN August 2007 • Planned and led structured recreational and art activities for students in grades 6-9 • Supervised and trained 2 volunteer group leaders • Communicated with parents regarding student behavior and needs • Coordinated year-end celebration for staff, volunteers, students, and parents

VOLUNTEER Big Sister – YMCA Mankato , 2005 to presentEXPERIENCE History Day Judge – Minnesota State Mankato 2007 Volunteer – Pan African Conference Minnesota State Mankato 2007 Tutor – St. Clair High School, 2004-2006 MEMBERSHIPS American School Counselors Association (ASCA) Minnesota School Counselors Association (MSCA) SKILLS Proficient in Spanish and American Sign Language Excellent technology skills including SchoolView, Microsoft Access, Excel, Outlook, PowerPoint,

Word and SPSS

58

SAMPLE COVER LETTER – HEALTHCARE

Ryan Smith

Current Address: Permanent Address:555 State Street 320 Marshall StreetMankato, MN 56001 Austin, MN 55912(507) 371-1234 (507) 372-5555

[email protected]

August 10, 2009

The Children’s Mercy HospitalHuman Resources Department2401 Gillham RoadMinneapolis, MN 55400

Dear Human Resources Director:

I am interested in exploring opportunities for employment with The Children’s Mercy Hospital upon graduation. In December 2009, I will receive my Bachelor of Science degree in Chemistry and Biology. Using my knowledge of chemistry and biology as a scientist in the medical field is what I desire. I am particularly interested in the Research Assistant position in your Cancer Pharmacology Lab, which was recently advertised in the Minneapolis Star Tribune, on August 5, 2009.

My enclosed resume defines the qualifications and skills I will bring to your hospital. In addition to my strong academic background, I have three years of research experience, including pharmacology research at The University of Minnesota. Please note that I have experience with cell culture techniques and have had classes in Cell Biology and Molecular Biology. I have the ability to organize and direct activities effectively, and am willing to accept all the responsibilities associated with a research position.

Next week, I will contact you to verify receipt of this letter and resume. I look forward to the possibility of my association with your hospital.

Sincerely,

Ryan Smith

59

SAMPLE COVER LETTER – TARGETED MAILING

Minnesota State Mankato Student

555 State Street Mankato, MN 56001 (507) 371-1234

January 21, 2010

Name, TitleCompany NameStreet AddressCity, State Zip

Dear Mr./Ms. (Last Name):

I read about Company X’s retail management training program in College GraduateMagazine. A career in retail management is what I am interested in, and I am planning to relocate to the New York City area in the near future. I would be interested in learningmore about the company and about available opportunities.

In December 2009 I received my Bachelor of Science degree in Management and Marketingfrom Minnesota State University, Mankato. I have over four years of retail experience asa Sales Associate and a Sales Floor Supervisor. In addition, I completed two internships focusing on retail management.

My resume, which is enclosed, contains additional information on my experience andskills. I would appreciate the opportunity to discuss the training program with you and to provide further information on my candidacy. I can be reached anytime via my cell phone, 555-555-5555.

Thank you for your time and consideration. I look forward to speaking with you about this exciting opportunity.

Sincerely,

Your Signature

Your Typed Name

60

SAMPLE COVER LETTER – MBA

Laura Haley300 Broadway, Apt. 15 Mankato, MN 56001507-663-8965 [email protected]

February 1, 2010

Kimberly Sharpe, Recruiting ManagerHexagonal Consulting111 Avenue of the Americas15th FloorNew York, NY

Dear Ms. Sharpe:

I am a first year MBA student at Minnesota State University, Mankato. I was extremely impressed with Hexagonal Consulting’s approach to management consulting after attending the presentation given by your firm earlier this semester. I also learned more about your firm by talking with William Field and several other summer interns. My discussions with them confirmed my interest in Hexagonal Consulting, and I am now writing to request an invitation to interview for a Summer Associate Consulting position.

After graduating from Northern College with a degree in accounting, I worked as an associate in the Finance department of AutoCo, a well-known automotive manufacturer. I gained solid analytical and problem solving skills there. I was responsible for identifying and resolving financial reporting issues, as well as generating innovative methods to improve our processes. I also fine-tuned my communication and consensus building skills, as I often needed to present and market my work to middle and upper management. Finally, during my last year of employment, I took on a team leadership role, managing the daily work of five junior members of our team and taking an active role in our training for new hires.

I am excited by the strong potential fit I see with Hexagonal Consulting. I feel that the analytical, leadership and teamwork abilities gained through my employment and academic experience have provided me with the tools and skills necessary to perform well in a consulting career, and will allow me to make a significant contribution at your firm. I am particularly intrigued by the shareholder value focus of Hexagonal Consulting’s methodology, since it fits well with my experience in finance.

I have enclosed my resume for your review. I welcome the opportunity to meet with you when you recruit at Minnesota State University, Mankato for summer interns later this fall, and I would greatly appreciate being included on your invitation list.

Thank you for your time and consideration. I look forward to hearing from you.

Sincerely,

Laura Haley

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SAMPLE COVER LETTER – TEACHING

Brian Buckley 12345 Lilly Lane, Mankato, MN 56001 · (507) 555-1212 · [email protected]

February 14, 2010

Dr. Abram Maras, SuperintendentISD #321555 South BroadwayCloquet, MN 55720(218) 445-1122

Dear Dr. Maras:

In May 2010, I will receive my Bachelor’s degree in Social Studies Teaching from Minnesota State University, Mankato. I am looking forward to entering the education profession and am seeking a position as a social studies teacher at the secondary level. The position available in your district is especially interesting to me because of the innovative ways your staff has used technology to teach students across the curriculum. I believe that my student teaching experience, abilities to utilize technology, leadership involvement, and extensive coaching experience qualify me for the position open with your district.

Throughout my student teaching experience, I enhanced my classroom management skills, excelled at adapting the curriculum to varying learning styles, and honed my abilities to create an engaging lesson plan which increased student participation. In fact, my student teaching supervisor told me that I have a natural talent for introducing students to an innovative and active learning atmosphere that sparks their natural curiosity.

In terms of technology, I am confident in my abilities to contribute to your advanced teaching methods utilizing integrated technology. Recently, I developed and implemented a web conferencing unit which allowed 9th grade civics students to interview and interact with state legislators. The lesson was a complete success and I received positive feedback from both the students and my supervising teacher.

In addition, my involvement in numerous leadership opportunities and volunteer activities on campus and in the community will allow me to contribute to your school’s core value of community involvement and leadership development for students. In the classroom, I am dedicated to demonstrating a passion for social studies and learning. I have tutored at-risk students in history, geography, and political science through the Student Support Services program on campus, and I’ve volunteered as History Day judge and a local election judge.

During the past year in particular, I have developed key leadership capabilities as I have served as president of the campus Civics Club and have visited over 15 school districts to present to high school classes on civic engagement. Also, as a swim coach for over the past six years, I have worked with over 50 students in developing their techniques, perfecting their diving, and providing encouragement to help them reach their greatest potential. This experience has allowed me to strengthen my coaching abilities and help me understand the characteristics of a successful coach.

Overall, I am confident that my skills and experiences will be a great fit for your district. Thank you for reviewing my application and considering me as a candidate. I look forward to meeting you in person to further discuss my qualifications.

Sincerely,

Brian Buckley

62

SAMPLE COVER LETTER – SOCIAL SERVICES INTERNSHIP

Minnesota State Mankato Student4321 West Main • Springfield, MO 65802 • 417.873.4433 • [email protected]

July 7, 2009

Ms. Jane Smith, Director Girl Scouts of Minnesota345 South Main AvenueMinneapolis, MN 55337

Dear Ms. Smith:

I am currently enrolled as a junior at Minnesota State University, Mankato double majoring in psychology and sociology, and am interested in participating in an internship with the Girl Scouts of Minnesota this fall. After speaking with Dr. Luka Lyons in the Psychology Department at Minnesota State Mankato, I learned of the internship qualifications and requirements for your organization. My experiences show that I am an ideal candidate for this internship.

As you can see from my enclosed resume, I have volunteered with numerous non-profit organizations such as the Family Violence Center, Victim Center, and Boys and Girls Town of Minnesota. In these organizations, I performed numerous tasks including assisting in planning, organizing and carrying out major events such as the Boys and Girls Town “Ride for Life”. Through these experiences, I have gained a solid understanding of the inner workings of a non-profit organization which will be beneficial as an intern working with the Girl Scouts of Minnesota.

In the position description, you indicated that you are looking for someone who will be able to lead group activities, keep an organized schedule, and can effectively communicate with coworkers. As president of the Minnesota State Mankato Psychology Club, I have developed excellent communication and organizational skills and leadership abilities. In addition, I have completed three courses in the areas of interpersonal communication and presentation development.

I am very excited about this opportunity to intern with the Girl Scouts of Minnesota. My qualifications and experiences will allow me to be a successful contributor to your team and I look forward to meeting with you in person to talk more about this opportunity. Thank you for your consideration.

Sincerely,

Minnesota State Mankato Student

63

SAMPLE COVER LETTER – SOCIAL SERVICES

Sam Turner2525 Southhaven Road • Mankato, MN 56001 • 555-555-5555 (Cell) • [email protected]

July 10, 2009

Ms. Delores DirectorRamsey County Social Services555 South Second StreetMinneapolis, MN 55337 Dear Ms. Director:

Please review my qualifications, summarized in the enclosed resume, for the position of Social Services Worker II with Ramsey County. As a native of Ramsey County, I know about the innovative services provided by your organization and I’m excited to apply for this position.

My psychology degree from Minnesota State University, Mankato gives me an excellent background for this position. This includes coursework in social and community psychology, personality theory, cultural psychology and human development. Specifically in the cultural psychology class, I enhanced my understanding of divergent mentalities and the capacity for humans to create psychological diversity. Working with diverse clients is a large portion of this position as a Social Services Worker and I am certain that I have the skills necessary to excel.

Beyond my coursework, I have had some great hands-on experiences. In particular, my two internships provided opportunities for both group and one-to-one interaction and gave me insight into the organization of social service agencies. Each of these experiences allowed me to develop rapport with staff and clients and to work effectively in a team environment.

In addition, during my volunteer activities at the Echo Food Shelf, I utilized my technical skills to implement a new inventory system. Also, while volunteering at the Mankato House, I redesigned a website for the organization. In both of these instances, I found that my organizational skills and attention to detail helped me to successfully manage the large amounts of data I was working with and create effective and efficient tools.

As you can see, my experiences have adequately prepared me for this position with Ramsey County. Thank you for considering me for this position and I will be contacting you within two weeks to follow up on my application.

Sincerely,

Sam Turner

64

SAMPLE COVER LETTER – COMMUNICATIONS

G e o r g e C o s t a n z a555 20th Street

Mankato, MN 56001 (507) 555.1212

[email protected]

March 21, 2010

Mr. Mark Rogers, Marketing ManagerCreativity Plus Publishing Inc.555 South AvenueBurnsville, MN 55337

Dear Mr. Rogers:

This May, I am graduating with a Bachelor of Arts Degree in English and am very enthusiastic about entering the communications field. Creativity Plus Publishing attracted my attention through the article on your company’s expansion in the South American and Asian markets in a recent edition of Publishing Forum. When I found out about your Public Relations and Marketing Associate position through mavjobs.com, I was very excited to find that I meet or exceed all of your qualifications and would bring a number of additional valuable skills to your organization. Please allow me to outline how my qualifications meet your requirements:

Strong analytical and presentation skills• Through my educational background and coursework in Technical Communication, Research and Writing Technical Reports, Public Speaking, and Communication in Theory and Research, I’ve developed strong analytical and presentation skills.

Excellent communication skills (both written and verbal)• During my community and campus involvement experiences in the YMCA and the Impact Team as well as my internship at Twilight Publishing, I demonstrated my writing skills by developing solid and effective marketing materials and press releases.

Ability to multitask• I completed full-time courses, maintained a 3.5 GPA, worked 20+ hours/week at my internship, and volunteered monthly with the YMCA exemplifying my excellent multitasking abilities.

Very organized and detail-oriented• My work experience in the Minnesota State Mankato Registrar’s Office required me to be detail- oriented as I was charged with accurately updating over 500 student records. In addition, I enhanced my organizational skills as I worked independently on a project to transform all of the paper records to an online format.

In conclusion, I am confident that I could both contribute and learn a great deal about the public relations and marketing fields working with Creativity Plus Publishing. Thank you for your consideration and I look forward to meeting you to discuss my qualifications further.

Sincerely,

George Costanza

65

SAMPLE COVER LETTER – MARKETING INTERNSHIP

JANE SMITH

1701 Westy Lane Mankato, MN 56001 (507) 373-5555 [email protected]

November 3, 2009

Ms. Lilly Hernandez, Marketing ManagerArrow Corporation365 Luka CourtMinneapolis, MN 55401

Dear Ms. Hernandez:

I am interested in applying for the Marketing Internship your company listed with mavjobs.com. I have enjoyed Arrow Corporation’s cutting edge marketing efforts and am impressed with your reputation as a leading retailer. An internship at Arrow Corporation is an ideal opportunity for me to apply and enhance the skills I am developing as a third year marketing student at Minnesota State University, Mankato.

As a full-time student, I have worked an average of 20 hours per week as an Assistant Manager at Dewey Department Store in Mankato while maintaining a 3.75 GPA. My strong work ethic, my experience in retail, and my excellent academic background make me a strong candidate for the internship at Arrow Corporation. As president of the Minnesota State Mankato Marketing Club, I have also had the opportunity to develop important leadership and communication skills.

I am looking forward to discussing this opportunity with you. I will call you early next week to see when we can schedule a time for us to discuss this opportunity in person.

Sincerely,

Jane Smith

66

SAMPLE COVER LETTER – ENGINEERING

Justine Larson

April 1, 2010

Mr. Nick Michael, Human Resources ManagerSuperior Engineering787 Lydia LaneDuluth, MN 55805

Dear Mr. Michael:

My advisor, Dr. Katelyn Powers, told me that there is currently an entry-level Mechanical Engineer position open at Superior Engineering. I will be graduating this May with a Bachelor of Science Degree in Mechanical Engineering from Minnesota State University, Mankato and am excited about the opportunity to work with your company.

My internship at Anderson Engineering has allowed me to develop my skills in AutoCAD and project management, as well as increase my knowledge of HVAC systems. I have also completed coursework in thermodynamics and design for manufacturability and assembly. As you can see from my resume, I have a strong work history and have maintained a 3.8 GPA while being a Student Senate Representative for the College of Science, Engineering & Technology and volunteering as a calculus tutor.

I would appreciate the opportunity to talk with you about the entry-level Mechanical Engineer position. If you need any additional information, please contact me at (507) 375-5555 or via e-mail at [email protected].

Sincerely,

Justine Larson


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SAMPLE THANK-YOU LETTER

Michael Sellars555 20th StreetMankato, MN 56001 (507) [email protected]

October 19, 2009

Dr. Joan Nagle Technical Design Group Director Casey Engineering Systems Inc.81796 Gulick Road Charlotte, NC 28235 Dear Dr. Nagle:

I want to thank you for interviewing me on October 18, 2009 for the Associate Engineer position. I enjoyed meeting you and learning more about your research and design work.

The interview strengthened my enthusiasm for the position and my interest in working for Casey. I believe my education and cooperative education experiences fit nicely with the job requirements, and I am certain I could make a significant contribution to your firm over time.

I would like to reiterate my strong interest in the Associate Engineer position and in working with you and your staff. You provide the kind of opportunity I seek. Please call me at the telephone number listed above if I can provide you with any additional information.

Again, thank you for the interview and for your consideration.

Sincerely,

(signature)

Michael Sellars


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References for:

Dave Smith1111 Market Road #178 • Shakopee, MN 55379 • 952.567.8900 • [email protected]

Mr. John DoeStudent Relations CoordinatorCollege of Arts and SciencesMinnesota State University, Mankato100 Johnson HallMankato, MN 56001(507) [email protected]

Ms. Jane JohnsonAssistant DirectorExperiential Learning OfficeMinnesota State University, Mankato333 Student CenterMankato, MN 56001(507) [email protected]

Dr. Michael PetersonProfessorAgriculture DepartmentMinnesota State University, Mankato215 Agricultural Science BuildingMankato, MN 56001(507) [email protected]

Ms. Diane LarsonManagerFood-N-Fun Restaurant1001 Mason StreetJames, MN 56908(507) [email protected]

Guiding • Informing • Supporting • ConnectingMinnesota State Mankato Students and Employers

CAREER DEVELOPMENT CENTER209 Wigley Administration Center • Mankato, MN 56001 • 507-389-6061 • www.mnsu.edu/cdc

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