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CILIP Knowledge & Information
Management (K&IM) Special Interest Group (SIG) Newsletter May 2020
photo by Pixabay
Welcome to the CILIP K&IM June Newsletter. If you are new to the Group we warmly welcome you. If you are registered for KM Chartership or Fellowship, please get in touch, we would love to hear from you ([email protected]).
In this Newsletter you will find:* call for nominations for our CILIP K&IM Awards* details of our webinar programme to replace our Professional
Development Day begins June 10th* a short report of the recent CILIP Knowledge Management Conference* reflections from our latest webinar* a short report from our AGM* a reminder about the Spring edition of K&IM Refer
Call for nominations
CILIP K&IM Walford Award 2020
Do you know someone who has made an outstanding contribution to knowledge and information management services in the UK?
If you do, why not nominate them for the prestigious Knowledge and Information Management Walford Award 2020. Nominations are welcome from anyone who knows and respects the work of the nominee. Previous winners include: David Gurteen (2017), Sue Lacey-Bryant (2018) and Paul Corney (2019).Nominations close on 15th August 2020. Submit your nominations to www.cilip.org.uk/kim For further information contact Amanda Duffy at [email protected]
CILIP K&IM Information Resources Awards 2020
Have you spotted a notable information resource recently?If you did, why not nominate it for the Knowledge and Information Management Group Information Resources Awards 2020?
We are looking for outstanding information resources, whether in print or electronic format, that are available and relevant to the knowledge, information management, library and information sector in the UK.
Electronic nominations can be in the form of a website, e-book, blog, training programme, etc.
Previous winners include:e-resources category: National Library of Scotland: Map Images (2017), ClinicalTrials.gov (2018), FullFact.org (2019); print category: The Emerald Handbook of Modern Information ManagementEdited by James Matarazzo and Toby Pearlstein (2018), The Knowledge Manager’s Handbook, by Nick Milton and Patrick Lambe, Kogan Page (2019).
Nominations close on 31st July 2020. Submit your nominations to www.cilip.org.uk/kim For further information contact Amanda Duffy at [email protected]
The CILIP K&IM and UKeIG Information Manager of the Year 2020
This annual award is jointly presented by CILIP’s special interest groups - Knowledge and Information Management (K&IM) and UK E information Group (UKeIG). It is awarded to an individual who has made a significant contribution to the discipline through their work and professionalism by meeting one or more of the following criteria:
• Excellence in the use of information management techniques throughout the workplace
• Raising the awareness by example of information management within the workplace and the profession
• A major contribution to the theory and practice of information management.
Nominations are asked to include a short descriptive statement - around two or three pages - demonstrating how the nominee has excelled. The most successful applications will be those providing clear documentary support or evidence of the achievement.
Previous Award winners include Virginia Power (2018) and Liz Hunwick & Sarah Lanney (2017),
Nominations close on 20th August 2020. Submit your nominations to [email protected].
All the Awards will be presented on an Awards and Networking Evening on Wednesday 11th November, 5 – 8 pm at CILIP, London
K&IM Professional Development Seminars Series 2(replacement for postponed professionals day)
The K&IM SIG are pleased to announce the second series of online webinars which are running in place of the Professionals Day scheduled in March (which had to be postponed due to Covid-19). Those who were booked on the Professionals Day will be automatically transferred to this second series so you do not need to rebook. Those on the KM Chartership are entitled to a discounted ticket, please contact [email protected] before registering. The webinars are open to non-CILIP members so please do spread the word to colleagues.
The full list of speakers and webinars in this series are detailed below.
Webinar 1: KM and covid-19: new opportunities by Simon Burton10 June 2020 at 12 noon
In this session Simon will share his reflections on what Covid-19 has meant for KM. His observations are based on discussions with knowledge management clients across all sectors. He will share his perspectives on how clients are responding to the crisis, how priorities and workload are changing as well as highlighting future opportunities.
Webinar 2: Identifying b2b subscription vendors that have your best interests at heart by Steve Budd and Andy Burden.17 June 2020 at 12 noon
Steve and Andy have a view of progressive and ambitious b2b information vendors who are striving to get closer to their customers. They recognise the potential value of partnering with the IM community to help address the challenges these vendors face as they try to fulfil their aspirations.
Webinar 3: BS/ISO KM standard: a key step to KM's legitimacy as a profession by Karen McFarlane.24 June 2020 at 12 noon
Karen joins us to provide an overview of the BS/ISO KM standard. As CILIP's representative on the BSI KM Committee, Karen has unique perspective on the standard, its role in helping achieve professional recognition for the discipline and how CILIP is developing its own capabilities to support and enable KM practitioners to fulfil their potential.
Webinar 4: What's missing from Knowledge Management: a Zoom Knowledge Café with David Gurteen1 July 2020 at 12 noon
David will close this series by discussing what might be missing from KM. KM has been around since the mid-90s and has evolved considerably since then. Nancy Dixon, in her article The Three Eras of Knowledge Management from 2017, describes that evolution from Era 1: Leveraging explicit knowledge to Era 2: Leveraging experiential knowledge and Era 3: Leveraging collective knowledge. David's view on the structure and evolution of KM is like Nancy's except he sees four levels of KM rather than three eras. In his definition, knowledge only exists in the human mind. Anything documented or stored in a computer is information, this includes encyclopaedias, patents, process and how-to information that is often referred to in everyday language as knowledge. David's four levels are "information management", "knowledge sharing", "sense making and decision making" and "agency and communityship". In this Zoom Knowledge Café, David will talk briefly about these four levels of KM as he sees them, especially levels 3 and 4 which he thinks tend to get overlooked. He will then pose the question: "What's missing from Knowledge Management?" and run a short Knowledge Café.
The above webinars will be facilitated by CILIP K&IM Vice-Chair Stephen Phillips.
KM in a time of Crisis: Lessons Learned from Covid-19, CILIP Conference 19th May 2020Nicola Scull, CILIP KM Ambassador, Chief Knowledge Officer at The London Institute of Banking and Finance reflects on the recent CILIP conference.
WordArt formed from Tweets on the day using #cilipkm
This conference was an excellent opportunity to learn from colleagues across a range of industries about the work they are doing to support their organisations during the current crisis. It was inspiring to hear stories about how knowledge and information teams have quickly mobilised to leverage knowledge flows to support business critical activity.Never was this more apparent than in the Healthcare presentation where Louise Goswami (Health Education England), and Alison Day (Knowledge for Healthcare) described how teams of librarians and knowledge professionals had collaborated nationally to make a tangible difference to clinical care and support. With pressure to make decisions rapidly, but based on evidence, healthcare professionals have benefitted from the Covid-19 Search Bank that has been created by KM teams. Providing a repository of trusted information with pre-defined search strings means up-to-date content is easily accessible to all.This need for speed ("delivery at pace despite uncertainty, as much with technology as the COVID-19 environment" - David Smith, GKIM) was repeated during the day. Paul Corney, President Elect, CILIP, described the work of the local government ‘Cobra’ group in Eastbourne, and how their collaborative work has taken them “from survive to thrive”. Monica Danese Perrin (Lloyds Banking Group) continued this thread as she described the knowledge activities her institution had put in place. Her institution’s focus being the “power of dialogue in an age of disruption”
has meant that she has prioritised activities that bring people together. So too has Lorraine Murtagh (United Utilities) where they have identified that effective collaboration leads to better business decisions.During the conference we had four opportunities to break into smaller groups to discuss issues raised by the presentation. In particular three themes came out for me:• Engagement with collaborative tools during lockdown: Some are
experiencing a reduced engagement with KM activities – perhaps due to the heavy workload furloughed staff are experiencing - but many had noticed a steady, if not increased, interaction with Communities of Practice, Random Coffee Connections etc. It was felt that these tools supported wellbeing – and in using them for that sort of support, more business-focussed knowledge sharing activity followed.
• Infodemic of Miss-information: Paul Hector (UNESCO) coined this phrase in his presentation and there was much discussion about the Knowledge Manager’s role to both help people (a) cope with the amount of information, and (b) be more discerning in which content they pay attention to. We were reminded of CRAAP Evaluation Tool (Currency, Relevancy, Accuracy, Authority, & Purpose)
• Learning from Covid-19 : There were so many thoughts captured under this theme, but those that have stayed with me are:
o Web conferencing works – and can save time, money and the environment; many felt positive about this being the future.
o Knowledge Managers must work with colleagues to collate and disseminate lessons learned during this time.
o The resilience shown by colleagues in adapting quickly to new technologies was a positive step – and one we can take advantage. We hope we can move from the more usual approach of perfecting new tools before release, and moving to a more agile launch quickly > gain feedback > and enhance.
This was a thoroughly enjoyable and informative day. The mix of speakers and delegates led to many engaging conversations. I hope another event like this follows – there certainly seemed to be an appetite for more.
CILIP KIM Professional Development Webinar - 27th May 2020Supporting virtual communities of practice through an internal social media platform: a case study by Arthur Robbins, Roche UK.Stephen Phillips, Dion Lindsay K&IM Committee
BackgroundArthur runs a small Library and Information Services (LIS) supporting 1500 staff at Roche UK in Welwyn Garden City. In 2015 Roche piloted Google+, long since withdrawn from the public domain but still available as an enterprise app, to provide an internal social media platform to enable employees to develop a range of internal communities.
Community cohesionFour types of community emerged following the production deployment in 2016:
◦ Location based communities: across Roche's global office campus to share local stories
◦ Practitioner based communities: around groups with common business interests
◦ Network communities: for people with shared characteristics: e.g. the early careers network
◦ Communities of interest: focused on hobbies and personal interests. These sites enable employees to bring their whole selves to work and have been increasingly popular during lockdown
LIS established its own vibrant community to drive engagement. To bring this to life, LIS organised events to promote social media. They regularly posted content to their own site as well as providing material to other sites. Later they worked with technology colleagues to enable Google Cloud Search to maximise the value of the sites, improve the utility of the platform and drive more activity.
Lessons learnedArthur reflected on some challenges of social media in an enterprise setting. Firstly the lack of effective governance led to the proliferation of sites (over 6,000 across Roche). There are many hundreds of poorly maintained or redundant sites. Whilst each site has at least one moderator, they were provided little guidance and were over delegated authority to manage, maintain and remove content.
Secondly, when enabling the Google Cloud Search capability, no one could anticipate GDPR which required private posts (especially in Communities of Interest) not be discoverable. On reflection, a more strategic approach should have been taken with the role of the moderators.
Tips &TricksThe impact of Social Media has been hard to measure and although extensive metrics are available Roche have focused on the qualitative benefits of the system. The LIS team go out of their way to collect stories about the benefits of the platform.
LIS set aside time to build content to share on their own and others' community pages, content must be published regularly and be evergreen (nothing to date it): examples include Wednesday Wisdom, TED talks and other regular features.
Finally, don't give up. People are interested but may not interact. Studies have shown that 1% of a community are content creators, 9% are editors (commenting, liking, forwarding) and 90% are "lurkers" or "takers". It is vital to create momentum by cross fertilising content between communities, introduce creators to one another, encourage new creators to step up and generally raise awareness between communities.
K&IM AGM 2020 and presentation on future strategy and K&IM by Nick Poole CILIP CEO40 members of the CILIP K&IM special interest group met via Zoom on Wednesday 3rd June. Current Chair, Helene Russell, welcomed former Chair, Denise Carter, who gave a brief review of the 2019 K&IM programme which included the Group’s contribution to the “Information as an Asset Report” and the FT Report “The Edge of Intelligence”; the excellent K&IM strand of the 2109 CILIP Conference which attracted interested delegates many new to CILIP; the development of new training and CPD offerings to members; the high profile of the K&IM Awards and Awards Presentation Event and the three editions of our prestigious journal K&IM Refer.
Nick Poole made a short presentation outlining CILIP’s ambition to become the organisation of choice for knowledge management and information management professionals. He referred to our changing environment, less well-defined future and disruptive change. He outlined some of the challenges in developing the future workforce, helping members succeed in the emerging environment and in promoting the profession. He spoke about some of the emerging areas - opportunities to harness knowledge, data and information; accelerated adoption of AI, machine learning, process automation and robotics. He also highlighted risks associated with breach of trust, privacy and fake news. Nick spoke about the need to embrace K&IM and to build on the KM Chartership pilot, the first of its kind in the world and the challenge of engaging KM & IM experts, practitioners and those transitioning into this area. It was
agreed that there would be a look at closer ways of working with the K&IM Special Interest Group and Helene and Nick would take this forward in the first instance to inform the development the next 5 year CILIP strategy 2021-2025.
Did you miss the latest edition of K&IM Refer: Journal of the Knowledge and Information Management Special Interest Group (CILIP) 36 (1) Spring 2020 http://kimrefer.info Clap for our KM and IM Professionals in Healthcarehttp://box2056.temp.domains/~kimrefer/2020/05/06/clap-for-our-km-and-im-professionals-in-healthcare/ Lockdown LearningNicola Scull, Chief Knowledge Officer, The London Institute of Banking and Financehttp://box2056.temp.domains/~kimrefer/2020/05/06/lockdown-learning/ Can You Hear Me? Connecting with People in a Virtual WorldNick Morgan http://box2056.temp.domains/~kimrefer/2020/05/06/can-you-hear-me-connecting-with-people-in-a-virtual-world/ Reflections from a Chartered Knowledge ManagerKeith Wilsonhttp://box2056.temp.domains/~kimrefer/2020/05/06/reflections-from-a-chartered-knowledge-manager/ Can Better Knowledge Management Get Us Closer to Net Zero Carbon? Rory Huston, Head of Knowledge Management, Cundallhttp://box2056.temp.domains/~kimrefer/2020/05/06/can-better-knowledge-management-get-us-closer-to-net-zero-carbon/ Understanding AI, Cybersecurity and BlockchainHelen Edwards, Editor, K&IM Referhttp://box2056.temp.domains/~kimrefer/2020/05/06/understanding-ai-cybersecurity-and-blockchain/ A Day in the Life: Helene RussellHelene Russell, Chair, Knowledge and Information Management SIG
http://box2056.temp.domains/~kimrefer/2020/05/06/a-day-in-the-life-helene-russell/ Coronavirus (COVID-19): Parliamentary, Government and Official Statistics CoverageRuth Hayes, SCOOPhttp://box2056.temp.domains/~kimrefer/2020/05/06/coronavirus-covid-19-parliamentary-government-and-official-statistics-coverage/ Report of the SCOOP Meeting Held on Wednesday 11th September 2019Steven Hartshorne, Secretary, SCOOP http://box2056.temp.domains/~kimrefer/2020/05/06/report-of-the-scoop-meeting-held-on-wednesday-11th-september-2019/
How do we thrive in a hyperconnected, complex world?: a NetIKX seminar, 20 May 2020: seminar write up by Colin Parryhttps://www.linkedin.com/pulse/how-do-we-thrive-hyperconnected-complex-world-netikx-seminar-parry/
You are invited to the free UKSG webinar: "Knowledge justice on the internet: different ways of knowing and doing" | https://bit.ly/2ybNFUyDate: Thursday 25 June 2020Time: 1200 BST (British Summer Time)Duration: 45-60 minutes including Q&A Speaker:
• Kira Allmann, University of Oxford• Anasuya Sengupta, Whose Knowledge?
Overview:The infrastructure, content, and design of digital tools and spaces increasingly underpin our many modes of both offline and online communication. This is especially true during this time of forced immobility in response to the coronavirus pandemic. But as the internet has become suddenly more central to our lives, this moment has also revealed the many ways in which internet access and use are unequal. In this talk, we frame the issue of internet inequality in terms of ‘knowledge
justice’ -- aspiring to equal participation, representation, and visibility of different forms of knowledge online. We explore how our experiences of the internet are the products of certain exclusive knowledges. And we share some of the exciting ways in which we can build an internet that is more inclusive, accessible, diverse, multi-directional, and just-- an internet that is truly for and by us all. REGISTER HERE General information:This is a free webinar and open to all – Please note that advance registration is required. If you are interested, but unable to join the live event, please register anyway as a recording will be made available to all who register. If you have particular accessibility needs, please feel free to contact me on [email protected]
ResourcesYou can access all online journals that are part of your CILIP membership at https://www.cilip.org.uk/page/ProfessionalJournals
Conference Update: committee member Dion Lindsay writes:The regular KM conferences for 2020 are in a bit of disarray as you might expect over the COVID-19 pandemic.But some of the organisers have organised alternative platforms and are offering alternative arrangements.The details below are as reported at the end of May, but before booking, please do check for the latest situation on the websites
June 15-18 2020 KM Summit has become KM Summit Digital, with at least 10 webinars across 4 days 15-18 June. Delegate fees (too confusing to summarise in this newsletter, but set out here) entitle you to attend live and later via session recordings. Two very interesting titles: Professionalising KM making a decision (15th June 11:30) by Paul Byfield and Paul Corney, and Measuring KM activities: it’s for life, not just for Christmas (16th June 14:30) by Nancy Kinder. Current agenda here
August 3-7 2020 Conversational Leadership Workshop. Elvetham Hotel, Hampshire. Understandably this has been CANCELLED. But David continues with his Conversational Leadership blook (apply for access here ) and virtual events, while John Hovell and Donita Volkwijn are running an online workshop on Conversational Leadership August 3 – 5, with guest appearance by David. Details here
August 15-21 2020 IFLA World Library and Information Congress. Dublin, Ireland. CANCELLED. But Dublin is now slated to host WLIC in 2022, taking the place of planned location of Auckland, New Zealand. IFLA has had a KM Section “aiming to be The Voice of Global KM” since 2003, so perhaps there’ll be some interesting KM topics in Dublin 2022 to which to look forward.
September 3-4 2020 21st European Conference on Knowledge Management. University of Coventry, England. The organisers are continuing to prepare with hope, and integrating interactive virtual participation into their plans where physical attendance is not possible. I’m looking forward to positive outcomes, and keeping an eye on the link above and twitter #ECKM2020.
October 15-16 2020 International Conference on Intellectual Capital, Knowledge Management and Organisational Learning. The details of this academic conference are still a confusing mix of physical and virtual, but at an advertised price of £50 + VAT including a copy of the proceedings, this is surely worth keeping an eye on as the agenda develops.
Remember, particularly in this time of uncertainty, to keep an eye on the twitter feeds for uptodate details of the events, and hopefully (if you can’t attend) for a flavour of the conferences as they happen.
Best wishes everybody!Dion Lindsay Real Knowledge Management (DLC Ltd) [email protected]
And Finally …..Helen Edwards, the editor of K&IM Refer, is always interested in receiving articles. They might relate to any aspect of professional practice that relates to knowledge and information management. We are for example, interested to hear about our members varied K&IM roles, developing and acquiring new skills, piloting and reflection of K&IM projects. We are keen to encourage early-career professionals into writing for the journal and would also welcome those interested in editing a “take-over” edition for a fresh perspective. If you are interesting in writing for K&IM Refer, editing a “take-over” edition, or want to discuss possible article ideas, please contact Helen, our journal editor.
Next K&IM Committee Meeting Date
Our next (online) committee meeting takes place on Thursday 16th July. Please contact us [email protected] if you are interested in taking part as an observer.
Keep in touchFind out more about CILIP K&IM at www.cilip.org.uk/kimFollow us on twitter @CILIPKIMRead our e-journal KIMRefer.infoAsk to join our Knowledge & Information Management LinkedIn Group