change, communication and collaboration
DESCRIPTION
The slides that supported a recent event I participated in. Illustrated with lots picture of dogs.TRANSCRIPT
Getting to WE
1
All Staff, November 29, 2013
Thom Kearney@thomkearney www.strategyguy.com
Agenda:Introductions
Change Communication
CollaborationExerciseWrap up
2
3 Introductions
\@thomkearney
My Journey
1980’s Advertising, Teaching & Learning1990’s Clue train manifesto, Web 1.02000’s Change consulting, PS EX22010’s Gov 2.0, Everything is miscellaneous
5Professional Network
November 2013
6The Prism
What Shape are You?7
The nature of change
8
1. Change is inevitable2. A desire to improve
and grow3. An open mind
Assumptions
Change:To become different, or make something or somebody different.
Source: Encarta® World English Dictionary, North American Edition
10
11Change is constant
12Change can be dramatic
13Change can be gradual
14Internal or external
Change is threatening15
16
A little scary
17Change is about people
18Nature of change
1. The only constant in life2. Dramatic or gradual3. Internal or external4. Threatening & scary5. Ultimately about people
7 Strategies for adapting to change
1. Self Awareness
212. Spheres of Influence
223. Create Balance
Mind
Body
Spirit
234. Use your values
• PS Code:• Democracy• Respect• Integrity• Stewardship• Excellence
• Professionalism• Continuous improvement• Personal values
245. Be flexible
256. Continuously Improve
ThinkFeelDo
Repeat & Learn
267. Be curious
27
Summary1. Be self aware2. Spheres of influence3. Create balance4. Remember your values5. Be flexible6. Continuously improve7. Be curious
28
Be the Change
Opportunity Brainstorm
29
How can you be the change?
30
Communication
31
32Communication Model
feedback
receiversender
encodeDecide what to say and how to say it.
transmitSelect and use a particular vehicle or vehicles for the message.
Perceptual barrier
What do you see? 33
Model - Sending34
The effectiveness of the message (encode), depends on how well it relates to receiver's interests.
Some people say that communication is 10% words, 30%
sound and 60% body
Some people say that communication is 10% words, 30%
sound and 60% body
sender
encode
transmit
The effectiveness of the vehicle used, (transmit) depends upon its ability to reach the receiver.
35Model - Receiving
• We must first be physically exposed to the message
• If it relates to what we care about, we may perceive it
• If its important to us we may remember it and act on it
Ethos - Credibility
Pathos - Emotion
Logos - Logic
Hear
Interpret
Evaluate
Perceptual barrier
receiverMessage
5 listening pointers
2023-04-08 Rowanwood - ARMA: Bridging the Gap 36
1.Care enough 2.Use your extra brain 3.Withhold judgment4.Manage your reaction5.Empathize
37Listening - Killer Phrases
Yes but…
However…
On the other hand…
Squirrel!
Conversations
1. Be hard on the issue, soft on the person.2. Have a dialogue rather than a discussion.
Peter M. Senge, The Fifth Discipline: The Art & Practice of the Learning Organization
39Dialogue & Discussion
Diverge Converge
Dialogue Discussion
Create Choices
MakeChoices
40Are you a positive deviant?
Opportunity Brainstorm
41
How can you improve divisional communication without generating more email?
42
Collaboration
Why collaborate? 43
“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”Charles Darwin
How do you collaborate?
3 Types of Collaboration45
Adapted from Here Comes Everybody: The Power of Organizing Without Organizations, Clay Shirky, 2008
46Collaborative Culture
Purpose
Trust
Communication
Open
47Culture is us
You and I
Opportunity Brainstorm
48
How can you make your sphere of influence more collaborative?
49
Exercise
Let’s build a spaceship!
Instructions51
52Dialogue
Wrap UP
54Summary
•Change is emotional•Perception is variable•Dialogue and Discussion
55Summary
•Positive deviance•Learning is fun•Celebrate !
56Leadership of change
• Walk the talk• Create sense of urgency• Build consensus and enthusiasm• Communicate, communicate, communicate
57Story
58Good luck on your journey
When I go back to the office I will: A. Change at least one thing in my routine B. Experiment with new ways of workingC. Reinvent myselfD. Do nothing