change in organization

8/9/2019 Change in Organization

1/16

CHANGE IN

ORGANIZATIONS

Session 1


2/16

Unit 4

Change in organization

understanding change

Factors influencing change

Forced field analysis

Managing Resistance to change

Developing Change agents

Analyzing and Organizing work

Need Approaches Problems associated with work organization


3/16

Unit 1

Organization Development :

definition, characteristics and underlying assumptions

and values of OD

Assumptions about peopleOrganizational Diagnosis Tools and techniques :

questionnaire

Interview

Workshops

task forces.


4/16

Unit 2

Nature of OD interventions :

Comprehensive intervention

confrontation meeting

survey feed back

Grid OD

Structural Intervention

Job Design, Quality Circles, Socio technical systems,MBO & appraisal Parallel learning organizations

Team interventions Role Negotiation Techniques.


5/16

Unit 4

Characteristics of High performance teams

Self managed team

Work culture and ethics

Quality of work life

Developing and managing self-personal

effectiveness.


6/16

Prelude

It is not the strongest of the species that survive, nor the mostintelligent, but the one most responsive to change.

- Charles Darwin 1809-1882

People don't resist change. They resist being changed!

-Peter Senge

"Everybody has accepted by now that change is unavoidable. But thatstill implies that change is like death and taxesit should bepostponed as long as possible and no change would be vastly

preferable. But in a period of upheaval, such as the one we are livingin, change is the norm."- Peter Drucker

"If you want to make enemies, try to change something."- Woodrow Wilson


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Technological Explosion

e.g. Biometrics,mobile/internet banking

Information Highway

e.g. Internet, telecomnetworks

Total QualityManagement

Customer centricity

Learning OrganizationCompetency

development, training

ChangeManagement

Contemporary Change in Practice


8/16

Live Business Examples

In 2004, Toyota showcased its trumpet playing

robot. Toyota has been developing multitask

robots destined for elderly care, manufacturing,

and entertainment.

In January 2005, Wal-Mart

required its top 100 suppliers to

apply RFID labels to all shipments.

An RFID tag used for

electronic toll collection.


9/16

Definition

Change is the coping process of moving from the

present state to a desired state that individuals,

groups and organizations undertake in response to

dynamic internal and external factors that altercurrent realities.

E.g.

Computerization of public sector banksOnline reservation system for Indian Railways


10/16

Imperative of Change


11/16

Forces of change - External

PoliticalGulf war, reunion of Germany

EconomicGlobal recession

Technological internet, telecom

Governmentderegulation, protectionism

Global Competition

Changing customer needs and preferences


12/16

Forces of change - Internal

System Dynamics: internal politics, power attribution

Inadequacy of administrative processes

Individual or group speculation

Structure forced changes

Technological changes

Person focused changes

Profitability issue

Resource constraint


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Some determining factors of change

PLANNED UNPLANNED

INTERNAL INTERNAL PLANNED

CHANGE

INTERNAL

UNPLANNED

CHANGE

EXTERNAL EXTERNAL PLANNEDCHANGE

EXTERNAL

UNPLANNEDCHANGE


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Planned Change

INTERNAL CHANGE EXTERNAL CHANGE

Changes in Products/Services Introduction of new technology

Change in Administrative

System

Advances in information

processing and communication

Change in Organizational Size

& Structure (e.g. Outsourcing,

downsizing)


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Unplanned Changes

INTERNAL EXTERNAL

Changing Employee

Demographics

Government Regulations

Performance Gaps Economic competition


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Types of Change

Type Features

Reactive Change In response to an event e.g. automation in response to the

demand

Anticipatory Change In expectation of an event e.g. investment in BRIC nations

Strategic Change Change applied to the organization as a whole e.g. Bajaj

foray into motor bikes

Transformational

Change

Involves the greater part or whole of the organization.

e.g. change in size/complexity

Fundamental Change Redefinition of current purpose or mission

Directional Change Occurs under condition of severe competition, regulatory

shift in government policy, or unsuccessful business strategy

Happened Change Unpredictable and takes place due to external factors

e.g. currency devaluation

change in organization

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