chapter 4 demanding ethical and socially responsible behavior copyright © 2010 by the mcgraw-hill...
TRANSCRIPT
Chapter 4Demanding Ethical and Socially Responsible
Behavior
Copyright © 2010 by the McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin
4-2
Ethics&
Social Responsibility
4-3
Ethics
• Ethics -- The standards of moral behavior. Behaviors that are accepted by society as right versus wrong.
WHAT are ETHICS?
4-4
4-5
Ethics
Doing What Is Right…
Ethics
As You Know It To Be Right.
Right:• Integrity
• Respect for human life
• Self control
• Honesty
• Courage
• Self-sacrifice
Wrong:•Cheating•Cowardice•Cruelty
BASIC MORAL VALUES
4-7
4-8
Ethics
Ethics Begins With Each of Us
Stem From Individual
More Than Legality
4-11
Ethical Dilemma
a situation requiring a choice between equally undesirable alternatives.
Ethics Begins with Each of Us
• Ask yourself these questions:
- Is it legal?
- Is it balanced?
- How will it make me feel about myself?
FACING ETHICAL DILEMMASLG2
4-12
Texas InstrumentsThe TI Ethics Quick Test- Is the action legal?- Does it comply with our values?- If you do it, will you feel bad?- How will it look in the newspaper?- If you know it's wrong, don't do it!- If you're not sure, ask.- Keep asking until you get an answer.
For copies of the card or further information, contact the TI Ethics Office at 1-800-33-ETHIC.
(This information is provided to TI employees on a business-card size mini-pamphlet to carry with them.)
• An increasing number of companies have adopted written codes of ethics.
ETHICS CODES
4-14
• Compliance-Based Ethics Code -- Emphasize preventing unlawful behavior by increasing control and by penalizing wrongdoers.
• Integrity-Based Ethics Code -- Define the organization’s guiding values, create an environment that supports ethically sound behavior and stress a shared accountability among employees.
ETHICS CODES
4-15
• Trust between workers and managers must be based on fairness, honesty, openness and moral integrity.
• Leadership can help instill corporate values in employees.
ETHICS START at the TOP
4-16
1. Top management must adopt and unconditionally support an explicit corporate code of conduct.
2. Employees must understand that senior management expects all employees to act ethically.
3. Managers and others must be trained to consider the ethical implications of all business decisions.
(continued)
HOW to IMPROVE AMERICA’S BUSINESS ETHICS
4-17
4. An ethics office must be set up with which employees can communicate anonymously. Whistleblowers -- People who report illegal or unethical behavior.
HOW to IMPROVE AMERICA’S BUSINESS ETHICS, cont.
5. Involve outsiders such as suppliers, subcontractors, distributors and customers.
6. The ethics code must be enforced.
4-18
4-21
Social Responsibility
Social Responsibility
Social responsibility is management’s obligation to make choices and take actions that contribute to the welfare and interests of society as well as to those of the organization.
CORPORATE SOCIAL RESPONSIBILITY
4-25
• Corporate Responsibility -- Includes everything from hiring minority workers to making safe products, minimizing pollution, using energy wisely, and providing a safe work environment.
• Corporate Policy -- The position a firm takes on social and political issues.
• Corporate Philanthropy -- Includes charitable donations.
CORPORATE RESPONSIBILITY and POLICY
4-26
Source: Parade Magazine, www.parade.com, July 8, 2010.
HELPING HANDSMost Generous Celebrities
Who? For?
George Clooney United Way; UN Messenger of Peace
Angelina Jolie & Brad Pitt Make it Right Foundation; UN
Ben Affleck UN
Madonna Raising Malawi
Michael J. Fox Michael J. Fox Foundation for Parkinson’s Research
Alicia Keys Keep a Child Alive; Frum Tha Ground Up
Sir Elton John Elton John AIDS Foundation
Matt Damon GreenDimes; H2O Africa;Running the Sahara
Oprah Winfrey Angel Network
4-28
Source: Forbes, June 6, 2011.
GENEROUS GUYSWorld’s Biggest Givers
Who? How Much? What For?
Bill Gates $28B Malaria, public health, education
Warren Buffett $8.3B Gates Foundation
George Soros $8B Human rights, democracy
Gordon Moore $6.8B Environment
Carlos Slim $4B Education, healthcare
Eli Broad $2.6B Education, arts
Azim Premji $2.1B Education
James Stowers $2B Genetic research
Michael Bloomberg $1.8B Antismoking, transportation
Li Ka-Shing $1.6B Education, healthcare
4-29
RESPONSIBILITY to CONSUMERS
4-31
• The Right to Safety
• The Right to be Informed
• The Right to Choose
• The Right to be Heard
PRESIDENT KENNEDY’S BASIC RIGHTS of CONSUMERS
4-32
Responsibilities to Customers
The Right to Be Safe. Safe operation of products, avoiding product liability.
The Right to Be Informed. Avoiding false or misleading advertising and providing
effective customer service.
The Right to Choose. Ability of consumers to choose the products and services they
want.
The Right to Be Heard. Ability of consumers to
express legitimate complaints to the appropriate parties.
Consumer Product Safety Commission
www.cpsc.gov
RESPONSIBILITY TO INVESTORS
4-36
• Insider Trading -- Insiders using private company information to further their own fortunes or those of their family and friends.
• Unethical behavior does financial damage to a company and investors are cheated.
RESPONSIBILITY TO INVESTORS
4-37
RESPONSIBILITY to EMPLOYEES
4-38
• Create jobs and provide a chance for upward mobility.
• Treat employees with respect.
• Offer salaries and benefits that help employees reach their personal goals.
RESPONSIBILITY to EMPLOYEES
4-39
Source: Fortune, www.fortune.com, March 21, 2011.
1. Apple
2. Google
3. Berkshire Hathaway
4. Southwest Airlines
5. Procter & Gamble
6. Coca-Cola
7. Amazon
8. FedEx
9. Microsoft
10. McDonald’s
AMERICA’S MOST ADMIRED COMPANIES
4-40
RESPONSIBILITY to the ENVIRONMENT
4-42
• Environmental efforts may increase costs but can offer good opportunities.
• The emerging renewable-energy and energy-efficiency industries account for 8.5 million U.S. jobs.
RESPONSIBILITY to the ENVIRONMENT
• By 2030, as many as 40 million “Green” jobs will be created.
4-44
• Social Audit -- A systematic evaluation of an organization’s progress toward implementing socially responsible and responsive programs.
• Five Types of Social Audit Watchdogs1) Socially conscious investors
2) Socially conscious research organizations
3) Environmentalists
4) Union officials
5) Customers
SOCIAL AUDITING
4-47
• Many businesses want socially responsible behavior from their international suppliers.
• In the 1970s, the Foreign Corrupt Practices Act criminalized the act of paying foreign businesses or government leaders in order to get business.
• Partners in the Organization of American States signed the Inter-American Convention Against Corruption.
INTERNATIONAL ETHICS
4-48
4-49
Social Responsibility
Bottom Line:
Should Companies Have?
4-50
Companies are citizens in the communities in which they reside,
therefore,
They do have a Social Responsibility
The Majority View
4-51
Milton Friedman– Argues that firms need to focus on making a
profit, not on social responsibility– Claims that firms that focus on social
responsibility get distracted from their real purpose
An Economist’s View
4-52
Social Responsibility
To Sum It Up:
Doing Good vs. Doing Well