coaching skills - wo video
TRANSCRIPT
Copyright© 2014 Turning Point Coaching, LLC. All Rights Reserved. 1
Coaching Skills
Producing better products, faster & cheaper with higher engagement &
better business alignment
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About Turning Point Coaching, LLC• Gary Bamberger
– CSM, CSP, PSM1, SPC, CPCC– Agile fan since 2006
• Services offered include:– Scrum & Kanban Training– Agile Coaching for Teams, Business & Leaders– Requirements & Use Cases Training– IT Leadership Development Training & Coaching– IT Communication Training
• http://turningpointcc.com
Learning Objectives• Coaching Definition• Common Coaching Skills• Coaching Session Structure
– Topic– Coaching– Commitment for forward action or inquiry
• Coaching Practice
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What is Coaching?• The International Coaching
Federation defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential
• Coaches allow the client’s vision, priorities, values and skills to determine direction
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What is Coaching?• Coaching supports people in finding
their own answers
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Coaching Model• Many coaching models exist• Providing skills learned from Co-Active
Coaching certification
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Coaching Skills• Powerful questions – open ended questions
that emanate from curiosity, not judgment – 5th level of questioning starts getting into new
thoughts– What are some examples?
What…?
How…?
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Coaching Skills• Silence – prolonged silence gives people a
chance to think
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Coaching Skills
• Listening – for what is said, how it is said & what is not said– 3 levels of listening
1. Self-absorbed – focus is on self
2. Other – focus on what other person says
3. Global – focus on body language, energy, tone, etc.
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Coaching Skills• Reflecting – noticing and calling out what is
happening in the moment
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Coaching Skills• Interrupting – use a powerful question or
reflecting to stop someone from rambling on & on & on…
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Coaching Skills• Acknowledging – how people are being
(based on values) in addition to what they are doing
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Coaching Session Structure• Topic – probing may be
necessary to get to core topic
• Coaching – use skills • Commitment for
forward action or inquiry – what will the person do & by when
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Coaching Session Demo
https://www.youtube.com/watch?v=mIbybdOx2Ew
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Lab – Coaching Skills Exercise
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Coaching Skills• Form into groups of 3
• Decide who will be person A, person B & person C
• We will have 3 rounds of coaching – 10 minute coaching + 5 minute debrief in your group
– Round 1 – person A coaches person B– Round 2 – person B coaches person C– Round 3 – person C coaches person A
• Person not coaching is to observe what skills were used & how well they were received
• Timebox coaching to 10 minutes with 5 minute debrief in your group
• Use the coaching techniques presented to move your partner forward – Powerful Questions – 5th question starts deepening– Silence– Listening – 3 levels of listening– Reflecting– Acknowledging
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Coaching Skills• Feedback on this session
• Scale 1 – 5– 1 = terrible!! – 5 = awesome !!
• If less than 5, how can I improve this session