color laserjet 2500 error codes

7/27/2019 Color LaserJet 2500 Error Codes

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HP Color LaserJet 2500 Series Printer -Understanding and Troubleshooting the

Control Panel Light PatternsIn this document:

Introduction

Description of the control panel

Supplies Status lights

Printer Status lights - primary light patterns

Printer Status lights - secondary light patterns (Attention with Ability toContinue state)

Printer Status lights - secondary light patterns (Accessory errors)

Printer Status lights - secondary light patterns (Service errors)

Contact HP?

IntroductionThis document explains how to interpret the light patterns on the printer control panel. It

lists the error conditions, describes the possible causes, and provides steps to resolvethe conditions.

Description of the control panelPrinter status is indicated by light patterns on the control panel. Two sets of lights are onthe control panel:

Supplies Status lights

Printer Status lights.

Figure 1: Control panel lights
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1- Black print-cartridge light2- Cyan print-cartridge light3- Magenta print-cartridge light

4- Yellow print-cartridge light5- ROTATE CAROUSEL button6- Imaging-drum light7- CANCEL JOB button8- Attention light (amber)9- Ready light (green)10- Go light (green)11- GO button (green)

The lights can be in any one of the following states:Figure 2: Status lights

Off On Blinking

See the following sections for information to interpret control panel lights. Each errormessage is listed along with possible causes and steps to resolve the identified errors.Use the embedded Web server for a text message that correlates to the light pattern. Or,see the HP Color LaserJet 2500 Toolbox to view animations of the light patterns and themessages they indicate. (See the printerUser Guide for information about these tools.)

Supplies Status lightsThis section describes the meaning of the light patterns in the Supplies Status area.
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Information about supplies also appears in the Printer Status and Alerts software, theembedded Web server, and the HP Color LaserJet 2500 Toolbox. (See the printer UserGuide for information about these tools and about ordering new supplies.)

Black print cartridge lowLight pattern

DescriptionThe black print-cartridge light is on. The printer continues to print without anyaction required until the print cartridge is empty.

ActionOrder a new print cartridge.

Cyan print cartridge lowLight pattern

DescriptionThe cyan print-cartridge light is on. The printer continues to print without anyaction required until the print cartridge is empty.


Magenta print cartridge lowLight pattern

DescriptionThe magenta print-cartridge light is on. The printer continues to print without anyaction required until the print cartridge is empty.


Yellow print cartridge low
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Light pattern

DescriptionThe yellow print-cartridge light is on. The printer continues to print without anyaction required until the print cartridge is empty.


Imaging drum is low

Light pattern

Description

The imaging-drum light is on. The printer continues to print without any actionrequired until the imaging drum is empty.

ActionOrder a new imaging drum.

Black print cartridge is empty or missingLight pattern

DescriptionThe black print-cartridge light is blinking. The printer stops printing. The printcartridge is either empty or missing, or the printer cannot detect the printcartridge correctly.

Action

1. Reinsert the print cartridge. If the print cartridge light is still blinking butthe Attention light is not on, turn the printer off and then back on again.

1. If the problem persists, replace the print cartridge. If the print-cartridgelight is still blinking but the Attention light is not on, turn the printer off
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and then back on again.

1. If the problem continues to persist, contact HP Customer Care fortechnical support at http:/www.hp.com/support/clj2500 or see the flyerthat came in the printer box for other contact information.

Cyan print cartridge is empty or missingLight pattern

DescriptionThe cyan print-cartridge light is blinking. The printer stops printing. The printcartridge is either empty or missing, or the printer cannot detect the printcartridge correctly.

Action

1. Reinsert the print cartridge. If the print-cartridge light is still blinking butthe Attention light is not on, turn the printer off and then back on again.

1. If the problem persists, replace the print cartridge. If the print-cartridgelight is still blinking but the Attention light is not on, turn the printer offand then back on again.


Magenta print cartridge is empty or missingLight pattern

DescriptionThe magenta print-cartridge light is blinking. The printer stops printing. The printcartridge is either empty or missing, or the printer cannot detect the printcartridge correctly.

Action

1. Reinsert the print cartridge. If the print-cartridge light is still blinking but

the Attention light is not on, turn the printer off and then back on again.
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1. If the problem persists, replace the cartridge. If the print-cartridge light isstill blinking but the Attention light is not on, turn the printer off and thenback on again.

1. If the problem continues to persist, contact HP Customer Care fortechnical support at http:/www.hp.com/support/clj2500 or see the flyer

that came in the printer box for other contact information.

Yellow print cartridge is empty or missingLight pattern

DescriptionThe yellow print-cartridge light is blinking. The printer stops printing. The printcartridge is either empty or missing, or the printer cannot detect the printcartridge correctly.

Action

1. Reinsert the print cartridge. If the print-cartridge light is still blinking butthe Attention light is not on, turn the printer off and then back on again.

1. If the problem persists, replace the print cartridge. If the print-cartridge

light is still blinking but the Attention light is not on, turn the printer offand then back on again.


The print cartridges are empty or missingLight pattern

DescriptionThe four print-cartridge lights are blinking, and the printer stops printing. Theprinter cannot detect the print cartridges correctly.

Action

1. Reinsert any non-HP print cartridges with HP print cartridges.

1. If the problem persists, replace the print cartridges. If the print-cartridge


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lights are still blinking but the Attention light is not on, turn the printer offand then back on.

1. If the problem continues to persist, repeat the above steps with sets ofprint cartridges until the error is resolved.

1. Finally, replace the print-cartridge E-label reader, which is located onthe pressure assembly of the print-cartridge carousel.

Imaging drum is empty or missingLight pattern

DescriptionThe imaging-drum light is blinking. The printer stops printing. The imaging drumis empty or missing, or the printer cannot detect the imaging drum correctly.

Action

1. Reinsert the imaging drum. If the imaging-drum light is still blinking butthe Attention light is not on, turn the printer off and then back on again.

1. If the problem persists, replace the imaging drum.


Black print cartridge is a non-HP print cartridgeLight pattern

DescriptionThe black print-cartridge light is blinking and the Attention light is on. The printerstops printing.CAUTION: Continuing to print once this print cartridge is empty candamage the printer. See the Hewlett-Packard limited warranty statement

for the print cartridge.Action
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In order to use this non-HP print cartridge, press (CANCEL JOB) to continueprinting. No indication from the printer Supplies Status lights, the SuppliesStatus page, or any software component (Toolbox, Printer Status and Alerts, orembedded Web server) will be received when this print cartridge is low orempty.

Cyan print cartridge is a non-HP print cartridgeLight pattern

DescriptionThe cyan print cartridge light is blinking and the Attention light is on. The printerstops printing.CAUTION: Continuing to print once this print cartridge is empty candamage the printer. See the Hewlett-Packard limited warranty statementfor the print cartridge.

Action

In order to use this non-HP print cartridge, press (CANCEL JOB) to continueprinting. No indication from the printer Supplies Status lights, the SuppliesStatus page, or any software component (Toolbox, Printer Status and Alerts, or

embedded Web server) will be received when this print cartridge is low orempty.

Magenta print cartridge is a non-HP print cartridgeLight pattern

DescriptionThe magenta print-cartridge light is blinking and the Attention light is on. Theprinter stops printing.CAUTION: Continuing to print once this print cartridge is empty candamage the printer. See the Hewlett-Packard limited warranty statementfor the print cartridge.

Action

In order to use this non-HP print cartridge, press (CANCEL JOB) to continue

printing. No indication from the printer Supplies Status lights, the SuppliesStatus page, or any software component (Toolbox, Printer Status and Alerts, or


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embedded Web server) will be received when this print cartridge is low orempty.

Yellow print cartridge is a non-HP print cartridgeLight pattern

DescriptionThe yellow print-cartridge light is blinking and the Attention light is on. The

printer stops printing.CAUTION: Continuing to print once this print cartridge is empty candamage the printer. See the Hewlett-Packard limited warranty statementfor the print cartridge.

Action

In order to use this non-HP print cartridge, press (CANCEL JOB) to continueprinting. No indication from the printer Supplies Status lights, the SuppliesStatus page, or any software component (Toolbox, Printer Status and Alerts, orembedded Web server) will be received when this print cartridge is low orempty.

Imaging drum is a non-HP imaging drum

Light pattern

DescriptionThe imaging-drum light is blinking and the Attention light is on. The printer stopsprinting.CAUTION: Continuing to print once this print cartridge is empty candamage the printer. See the Hewlett-Packard limited warranty statementfor the imaging drum.

Action

To use this non-HP imaging drum, press (CANCEL JOB) to continue printing.No indication from the printer Supplies Status lights, the Supplies Status page,or any software component (Toolbox, Printer Status and Alerts, or embeddedWeb server) will be received for this imaging drum.

Printer Status lights - primary light patternsThe following sections describe the meaning of the light patterns in the Printer Status
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area. Information about printer status also appears in the Printer Status and Alertssoftware and the embedded Web server. (See the printerUser Guide for moreinformation about these tools.)

StartupLight pattern

All control panel lights.DescriptionAll control panel lights cycle one after another.

ActionNo action is needed. Pressing buttons has no effect until the printer is in theReady state.

ReadyLight pattern

DescriptionThe Ready (green) light is on and the printer is ready to print.

Action

No action is needed. Pressing (GO) prints a Demo page. Pressing

(GO) and (CANCEL JOB) simultaneously prints a Configuration page and a

Supplies Status page, as well as an HP Jetdirect page if an HP Jetdirect printserver card is installed.

ProcessingLight pattern

DescriptionThe Ready (green) light is blinking. The printer is receiving or processing data.

Action

Pressing (CANCEL JOB) cancels the current job. One or two pages mightprint as the printer clears the print job. The printer returns to the Ready state(Ready light on) after the job has been canceled.

Attention errorLight pattern
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DescriptionThe Attention light is blinking in the following situations:

The top cover is open.

The printer is out of paper.

The printer has a jam.

Action

If the top cover is open, close the cover. If the printer is out of paper, load paper.

If the printer has a jam, open and close the top cover after the problem

is resolved. If the problem is not resolved, the Attention light continuesto blink.

The printer's paper tray guide is not set for the correct paper size.

Typically, the guide set to A4 instead of letter, causing a mis-pick,causes this.

Interaction stateLight pattern

DescriptionThe Go light is blinking. The top cover has been opened and then closed, or the

(ROTATE CAROUSEL) was pressed.Action

Pressing (GO) returns the printer to the Ready state. If (GO) is notpressed, the printer automatically returns to the Ready state after approximately

10 seconds. Pressing (ROTATE CAROUSEL) brings another print cartridgeto the top position.

Attention with Ability to ContinueLight pattern


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DescriptionThe Attention light is blinking and the Go light is on. The printer stops printing.The message appears in these situations:

Manual feed with pause. Someone sent a manual feed job and the

printer is waiting for the special paper.

Manual two-sided printing. The printer has finished printing the first side

of a manual duplex job, and the printer is waiting for someone to reloadthe pages so it can print the second side.

Paper out in the selected tray. Someone is trying to print by Source(tray) and there is no paper in the selected tray.

Paper is too small. The print image is larger than the size of paper in the

tray.

Continuable state. An error has occurred that might still allow the printer

to continue.

Action Manual feed with pause: Load paper into tray 1. If the printer does not

begin printing once the pages are reloaded, press (GO). Or, just

press (GO) to try to print from another tray.

Manual two-sided printing: If the printer does not begin printing once the

pages are reloaded, press (GO).

Paper out in the selected tray: Add paper to the tray to print from it. Or,

press (GO) to try to print from another tray. The printer continuesprinting after it finishes running a cleaning cycle, which takesapproximately 20 seconds.

Paper is too small: Load the correct size and press (GO). The

printer continues printing after it finishes running a cleaning cycle, whichtakes approximately 20 seconds.

Continuable state. Press (GO) for the printer to attempt to recover

from the error and print whatever data it can. If successful, the printercompletes the job while the Ready light blinks. If unsuccessful, theprinter continues to display the Attention with Ability to Continue state.Perform one of these steps:

Press and hold (GO) and (CANCEL JOB)

simultaneously to display a secondary light pattern.(For adescription of the secondary light patterns, see "Printer Statuslights - secondary light patterns (Attention with Ability tocontinue state" below.)

Press (CANCEL JOB) to cancel the print job. If the problem

has been resolved, the printer returns to the Ready state(Ready light on).

Accessory error
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Light pattern

DescriptionThe Attention light, Ready light, and Go light are blinking. The printer stopsprinting. An error has occurred with either the EIO port or a DIMM slot. Pressingany button has no effect.

Action

Press and hold (GO) and (CANCEL JOB) simultaneously to display a

secondary light pattern. (For a description of the secondary light patterns, see"Printer status lights - secondary light patterns (Accessory errors)" below.)

Missing or incorrectly installed memoryLight pattern

DescriptionThe Attention light and Ready light are on and the Go light is blinking.

ActionReseat or replace the memory DIMM in the unit.

Firmware and memory DIMM in incorrect slotsLight pattern
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DescriptionThe Ready light, the Go light, and the Image Drum light are all on solid.

Action

1. Install the firmware DIMM in slot 1 (the far left).

1. Install the memory DIMM in either slot 2 (the middle) or slot 3 (the far

right).

Service errorLight pattern

DescriptionThe Attention light, Ready light, and Go light are on. The printer stops printing.Pressing any button has no effect.

Action

1. Turn the printer off and then on again. If the problem persists, leave theprinter off for 15 minutes to reset the printer.

1. If the printer is connected to a power strip or surge protector, disconnectit and connect the power cable directly to a working wall outlet.

1. If the problem continues to persist, contact HP Customer Care for
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technical support at http:/www.hp.com/support/clj2500 or see the flyerthat came in the printer box for other contact information.

Printer Status lights - secondary light patterns (Attentionwith Ability to Continue state)

This section describes the secondary light patterns that can display when experiencingan Attention with Ability to Continue state. Secondary light patterns provide moreinformation about the more specific type of error that occurred. To understand thesecondary light pattern, do one of the following:

Press and hold (GO) and (CANCEL JOB) simultaneously. When the

secondary light pattern appears, use the appropriate section here to identify theassociated error. When the buttons are released, the light pattern for the originalerror appears again.

View the embedded Web server, which provides a text message that

corresponds to the error and its secondary light pattern.

20 Insufficient Memory errorLight patterns

Description

Initially, the Attention light is blinking and the Go light is on. While pressing

(GO) and (CANCEL JOB) simultaneously, the Attention light is on. Theprinter memory is full.

Action

Press (GO) to resume printing. If some data is lost, try to free some printermemory by removing any unnecessary fonts, macros, or any data currently inprinter memory. If there is continual loss of data, more printer memory mightneed to be added. For a temporary solution, simplify the image by changing toanother image type, such as raster.

41.3 Unexpected Size error or 41.x Printer error

Light pattern

Description

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(GO) and (CANCEL JOB) simultaneously, the Ready light is on.

Action

1. Load the correct size of paper. If the correct size is loaded, press(GO).

1. If printing does not resume, open the top cover, remove the imagingdrum, and check for a jam inside the printer.

40 Bad Transmission errorLight pattern

Description


(GO) and (CANCEL JOB) simultaneously, the Attention light, Ready light,and Go light are on.

Action

1. Press (GO) to try to print a portion of the job.

1. Check the cabling: If the printer is connected to the network, make sure the cable is

securely connected between the HP Jetdirect print server cardand the network port.

If the printer is directly connected to a computer, the cable

between the printer and computer has a bad connection or thecable is of poor quality. Disconnect the cable and reconnect it.Make sure to use a high-quality Universal Serial Bus (USB) orIEEE-1284 compliant, size-B parallel cable. (See the printerUser Guide for information about ordering accessories.)

22 Buffer Overflow errorLight pattern

DescriptionInitially, the Attention light is blinking and the Go light is on. While pressing


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(GO) and (CANCEL JOB) simultaneously, the Ready light and Go light areon.

Action

1. Press (GO) to try to print a portion of the job.

1. The connection between the printer and the computer might be loose.Check the connection to ensure that it is secure.

1. The cable might be malfunctioning. Try using a different, high-qualityUSB or EEE-1284 compliant, size-B parallel cable. See "Accessoriesand ordering information".


Chosen Personality Not Available errorLight pattern

Description


(GO) and (CANCEL JOB) simultaneously, the Ready light and Go light areblinking. The current job was canceled because the printer language(personality) is not supported.

Action

1. Press (GO) to clear the message.

1. If the job was printed using one of the printer control language (PCL)drivers, try printing using the PostScript (PS) driver, or vice versa.

1. Turn off the printer and remove or replace the language font dual inlinememory module (DIMM).

CAUTION: Caution: Turning off the printer is required before inserting orremoving DIMMs.


Data Received errorLight pattern


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Description


(GO) and (CANCEL JOB) simultaneously, the Go light is on. The printerreceived data and is waiting for a form feed.

ActionPress (GO) to print the last page. The printer receiving another job can alsocause the page to print.

General Attention with Ability to Continue errorLight pattern

Description


(GO) and (CANCEL JOB) simultaneously, the Attention light, Ready light,and Go light are blinking.

Action

1. Press (GO) to try to continue printing.


68.x Permanent Storage errorLight pattern

Description


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(GO) and (CANCEL JOB) simultaneously, the Attention light is blinking. Thenonvolatile memory (NVRAM) is temporarily full.

Action

1. Press (GO) to clear the message.

1. Check the printer settings to ensure that they are correct.


Printer Status lights - secondary light patterns (Accessoryerrors)

This section describes the secondary light patterns that can display when experiencing

an Accessory error. Secondary light patterns provide more information about the morespecific type of error that occurred. To understand the secondary light pattern, do one ofthe following:

Press and hold (GO) and (CANCEL JOB) simultaneously. When the

secondary light pattern appears, use the appropriate section here to identify theassociated error. When the buttons are released, the light pattern for the originalerror appears again.



8x.yyyy EIO errorLight pattern

DescriptionInitially, the Attention light, Ready light, and Go light are blinking. While pressing

(GO) and (CANCEL JOB) simultaneously, the Attention light is blinking.There is a problem with the print server card.

ActionCAUTION: Turn off the printer before inserting or removing the print servercard to avoid damaging it.

1. Remove the print server card and reinstall it to ensure that it wascorrectly installed.

1. Ensure that supported print server card is being used. (See the printerUser Guide for information about accessories.)

1. To continue printing, remove the print server card from the EnhancedInput/Output (EIO) port and connect a parallel or USB cable. Change


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the port, or reinstall the software.


53.x1.zz Printer (DIMM Slot 1) errorLight pattern


(GO) and (CANCEL JOB) simultaneously, the Go light is on. There is aproblem with the DIMM in this DIMM slot.

ActionCAUTION: Turn off the printer before inserting or removing DIMMs toavoid damaging them.

1. Remove the DIMM and reinstall it to ensure that it is correctly installed.

1. Ensure that a supported DIMM is being used. (See the printer UserGuide for information about accessories.)

1. Move the DIMM to a different DIMM slot. If the DIMM works in adifferent slot, then DIMM Slot 1 is malfunctioning.


1. To continue printing remove the DIMM from DIMM Slot 1.

53.x2.zz Printer (DIMM Slot 2) error

Light pattern



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(GO) and (CANCEL JOB) simultaneously, the Ready light is on. Thereis a problem with the DIMM in this DIMM slot.







53.x3.zz Printer (DIMM Slot 3) errorLight pattern


(GO) and (CANCEL JOB) simultaneously, the Attention light is on.There is a problem with the DIMM in this DIMM slot.







Printer Status lights - secondary light patterns (Service
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errors)This section describes the secondary light patterns that can display when experiencing aService error. Secondary light patterns provide more information about the more specifictype of error that occurred. To understand the secondary light pattern, do one of thefollowing:

Press and hold (GO) and (CANCEL JOB) simultaneously. When thesecondary light pattern appears, use the appropriate section here to identify theassociated error. When the buttons are released, the light pattern for the originalerror appears again.



51.x Bad beam detect errorLight pattern

Description

Initially, the Attention light, Ready light, and Go light are on. While pressing

(GO) and (CANCEL JOB) simultaneously, the Attention, Ready, and Golights remain on.

Action

1. Press (GO). The page that contains the error will automatically bereprinted.

1. Turn the printer off and then back on.


52.x Scanner errorLight pattern

Description

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(GO) and (CANCEL JOB) simultaneously, the Ready light is on.

Action

1. Press (GO). The page that contains the error will automatically bereprinted.


1. If the problem persists, turn the printer off, and then reseat thelaser/scanner cable.


55.x Engine communication errorLight pattern

Description

Initially, the Attention light, Ready light, and Go light are on. While pressing(GO) and (CANCEL JOB) simultaneously, the Attention light is on.

Action


1. If the problem persists, check the connections to the formatter and thedc controller.


49.xxxxx Formatter/engine errorLight pattern

Description


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(GO) and (CANCEL JOB) simultaneously, the Go, Ready, and Attentionlights are blinking, or the magenta-print-cartridge, yellow-print-cartridge, andimaging-drum lights are on.

Action



50.x Fuser errorLight pattern

Description


(GO) and (CANCEL JOB) simultaneously, the Ready and Go lights are on.

Action

1. Turn the printer off for approximately 20 to 30 minutes, and then turn theprinter back on.

1. If the problem persists, replace the fuser.

57.x Fan motor errorLight pattern

Description


(GO) and (CANCEL JOB) simultaneously, the Attention light is blinking.

Action


1. If the problem persists, turn the printer off, and then reseat the cable


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that connects the fan and the formatter.


64 Scan buffer errorLight pattern

Description


(GO) and (CANCEL JOB) simultaneously, the Go light is blinking.

Action


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color laserjet 2500 error codes

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