communication
DESCRIPTION
CTLLS presentation on non verbal communicationTRANSCRIPT
What you might be saying?
Us and them?
What are your learners saying ?
What are you saying ?
Aims and objectives
Identify types of non verbal communication -what we are saying/what we are receiving
Examine relevant research
Explore body language to convey authority
Compare actions and messages
Engaged? Yes or no?
Adj.
1.
engaged - having ones attention or mind or energy engaged; "she keeps herself fully occupied by being deeply engaged in conversation"
Albert Mehrabrian
Often quoted but often misrepresented3 elements Words /Tone of voice/ Non verbal
behaviour VERBALVOCALVISUAL7%-38%-55% rule
congruence
Verbal: "I do not have a problem with you!“
Non-verbal: person avoids eye-contact, looks anxious, has a closed body language, etc
'I'm absolutely delighted to be doing this presentation here tonight'
Definition: Congruence is the state achieved by coming together, the state of agreement. The Latin congruere means to come together or agree. Congruence can also be called genuineness
Mixed messages Micro gestures
•“face of misery, words of glee”
I feel truly happy to be here
top 2 toe
Head
nodPosition
Eyes
FeelingsConcentrationEye contact
Facial expressions
FeelingsEmotions
Nose and mouth
Dislike ShockSmileSad
Ears
Active listeningEye contactPositionOpen questioningParaphrasingHead positionencouragers
Fingers and thumbs
Pointing Avoid finger-pointingNumberingDirectingHighlightingWell done
.
Hands
Open Nothing hiddenTrustPositiveAcceptingDown palms controlling
Arms & shoulders
FoldedBehind backIn front Gestures eg cultural Limit hands-on-hipsshrug
Proximity
Personal space
Conveying authority
Mnemonic PEP Proximity – closer you are the greater the
effect Eye contact- sustained eye contact when you
are talking Posing questions – powerful when used to
put the student on the spot sometimes best used when you have student on own
“if you use the PEP approach effectively you will barely need to raise your voice” Petty, G
Posture
AlertEnthusiasticSlouching suggests a lack of energy
Orientation
How we are set up
'matching' or 'mirroring'
positionShapeFight or flight
Unconscious gestures
FidgetingNail bitingTouching you hairLooking at your watchAvoid transference of tension or anxiety
approaches
Smile WarmthRapport
To consider
What you are communicating verbal vocal visual What your students are communicating Recognising the signs PEP
listen to the words read the body language
links
http://en.wikipedia.org/wiki/Albert_Mehrabian
http://bodylanguagecards.co.uk
http://www.kaaj.com/psych/
http://gpmb.blogspot.com/2007/04/3vs-disease.html
Feedback
email [email protected] Feedback channel http://todaysmeet.com/youwhat Moodle http://vle.halesowen.ac.uk/moodle/course/view.php?
id=798 Slideshare http://www.slideshare.net/paulk70 twitter www.twitter.com/paulk70