community and client services - city of mackay...community and client services monthly review 1 to...

Community and Client Services Monthly Review 1 to 30 November 2019

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Community and Client Services Monthly Review

November 2019


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Contents

1. Highlights of the Month ................................................................................................................... 3

2. Workplace Health & Safety .......................................................................................................... 5

Summary .......................................................................................................................................................... 5

Incidents and Injuries ................................................................................................................................... 5

Lost Time Injuries & Days Lost .................................................................................................................. 6

3. Council in Community ...................................................................................................................... 7

4. Financial Performance - November 2019 ........................................................................ 8

5. Community Lifestyle ....................................................................................................................... 10

5.1 Community Programs ...................................................................................................................... 10

5.2 Libraries .............................................................................................................................................. 16

5.3 Artspace Mackay .............................................................................................................................. 22

6. Mackay Entertainment & Convention Centre and Events ....................................... 26

7. Corporate Communications and Marketing ..................................................................... 30

8. Emergency Management .............................................................................................................. 40

9. Health & Regulatory Services .................................................................................................. 51

Overview ........................................................................................................................................................ 51

Customer Requests .................................................................................................................................... 51

Registrations - Number of Dogs & Cats Registered .......................................................................... 52

Proactive Patrols ......................................................................................................................................... 52

Licensing and Approvals Summary for November 2019 ................................................................. 53

Pest Management ........................................................................................................................................ 54

Education and Training Sessions ........................................................................................................... 57

Off Street Car Parking – PayStay ............................................................................................................ 58


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1. Highlights of the Month

PROGRAM PROJECT DETAIL COMMUNITY LIFESTYLE Sacred Ink: Connecting to

Culture Exhibition An Artspace Mackay photographic exhibition delivered in partnership with the Mackay and District Australian South Sea Islander Association (MADASSIA), which explores how the art of tattooing connects to family, heritage and identity.

Anti-Poverty Week Food Drive

This year’s food drive continued to prove the generosity of our residents and Mackay Regional Council with double the donations from last year's appeal received to support four local organisations.

MECC & EVENTS MECC Educator’s Launch

The MECC Engagement team hosted the annual Educator’s Launch, showcasing all performances, workshops and community engagement opportunities at the MECC in 2020. There were 70 visitors for the afternoon, comprising teachers, sponsors and MRC staff.

MECC Morning Melodies 2020

The Morning Melodies 2020 season was officially launched.

CORPORATE COMMUNICATIONS & MARKETING

Mayor’s Christmas video Script, filming and editing all completed inhouse, with finished product published on social media on December 5

Annual report The 2019 148-page report was produced inhouse and adopted at council meeting in November. It is now available on the Council website.

Citizenship Ceremony More than 90 new Australian citizens welcomed at ceremony at the MECC in November.

EMERGENCY MANAGEMENT Swayneville State School Swayneville State School were recently awarded “Highly Commended” at the 2019 Resilient Australia Awards.


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HEALTH & REGULATORY SERVICES

Pest Management Officers continue to work hard this month responding to wild dog and pig complaints across the region, in particular assisting land owners with baiting and trapping. This has helped reduce numbers during this period when wild dogs and pigs are highly mobile. A successful program was completed adjacent to Walkerston in conjunction with property owners, removing a pack of wild dogs that was causing concern to residents in the area.

Community events

With Christmas and the New Year approaching, there has been a number of outdoor events taking place throughout the region. Environmental Health Officers have been assessing increased numbers of applications and working with event organisers to assist with their events.

Bridget Mather Director Community & Client Services.


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2. Workplace Health & Safety Summary Thirteen incidents were reported involving MRC employees and members of the public.

Incidents and Injuries

The following injuries to MRC employees were reported in November:

• Knee sprains after slipping on tiles. • A child lashed out at an MRC staff member. • Bumped head on a TV that became stuck while being pushed down a corridor. • Bumped head on a door while standing up from a kneeling position.

The following asset damage incidents were reported in November: • A vehicle driven by a member of the public collided with an MRC vehicle stopped at a roundabout. • A dog being handled by an MRC staff member jumped up and scratched a member of the public’s

vehicle.

The following near miss incident was reported in November: • MRC library staff noticed that a member of the public in the carpark was carrying a knife and was

advised not to enter the library.

The following incidents involving members of the public were reported in November: • A child hit their head whilst running past a desk in the library. • A customer became angry whilst waiting for assistance from a staff member. They kicked a shelf and

abused library staff, before leaving. Police were notified. • A library customer became disruptive and behaved inappropriately in the library. • A person running around the stage at the MECC tripped and fell onto their knees. • While dancing on stage at the MECC, a performer aggravated a pre-existing knee injury.

The following incident involving contractors was reported in November: • Cleaner received small shock while flipping a light switch.

Each incident is investigated, and appropriate corrective measures implemented to reduce future risks.


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Lost Time Injuries & Days Lost

Department

2015-16 2016-17 2017-18 2018-19 2019-20

LTI Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost

Corporate Communications Community Lifestyle 2 4 MECC & Events 2 4 1 18 Emergency Management Health & Regulatory Services 1 2 1 1 Community & Client Services 2 4 3 6 1 1 1 18

Glossary

Incident Any unplanned event resulting in or having a potential for injury or ill health. Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one

day / part of a day or more Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and

Medical Treatment Injury (MTI)


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3. Council in Community November's Council in Community Day was held in the western districts of our region. The day commenced with a visit to Western Suburbs' Leagues Club to view the new bowls area and Councillors then moved on to the following locations with briefings held as below:

• Pioneer River Valley Hack and Pony Club • Local farm (Devereux Creek) • Finch Hatton Railway Station

Briefings: o Finch Hatton Progress Association o Finch Hatton Railway Station - update

• Pioneer Valley Sports Club, Gargett Briefings o Pioneer Valley Bowls Club o Pioneer Valley Tennis Club

• Mirani Water Recycling Facility

Two Community Catch Ups were held during the day - one over morning tea at Melba House and the day concluded with a Catch Up at Mirani Council Board Room.

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5. Community Lifestyle

5.1 Community Programs Number of Community Enquiries – 603 Number of Emergency Relief Assistance Packages provided – 13 food vouchers Sarina Neighbourhood Centre meeting rooms utilisation - 26 room bookings to support 56 members of the Sarina community. Occasions of JP Services provided to community – 28 Number of external bookings in Jubilee Community Centre for the month – 103 Total Jubilee Community Centre usage (internal/external) – 280 Community Development

Activity Comments

Anti-Poverty Week Food Drive The annual Anti-Poverty Week food drive came to a close on Wednesday, 13 November. This year’s food drive continued to prove the generosity of our residents and Mackay Regional Council with double the donations from last year's appeal received to support four local organisations. Mayor Williamson supported the food drive deliveries to Anglicare, St Paul's Uniting Church, CASA and Sarina Interchurch Council.

Sarina Youth Centre This month Sarina Youth Centre was visited 315 times by young people. Young people visiting were engaged in 24 different programs, including individual support. The Get Active program, in partnership with NQ Primary Health Network and Active Physio proved a popular program for the month with 91 engagements from young people participating in physical activities such as Basketball.

Youth Out Loud 1000 Youth Out Loud 1000, or YOL1000, our youth collaboration project held a meeting of stakeholders on

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the Thursday, 15 November. The workshop brought back together the wider stakeholder network first established at kick-off workshops in August. Working groups who have been undertaking the actions of the first 90-day plan of the project presented back on actions and outcomes to date and the grounds were laid for the establishment of the next 90-day plan to keep the project moving forward.

Community Governance Workshops

Community Programs, in partnership with RSDC, delivered 4 community workshops on Community Organisation Governance across the region during the month. Workshops took place in Sarina, Mackay, Calen and Mirani. The workshops aimed to increase the health of community organization governance by enhancing knowledge and skills of local volunteers. The workshops were attended by 29 volunteers representing 28 community organisations.

Valley District Youth Council Community Programs planned and supported the

opportunity for members of the Valley District Youth Council to participate in the community performance of Home Among the Gumtrees coordinated by Jennifer Bee of A’choird Pitch. Members participated in a performance as Andergrove Community Hall and the Pinnacle Playhouse.

RADF thank you The annual thank you and Christmas celebration for the RADF committee was held on Wednesday, 27 November. The RADF committee is comprised of 3 Councillors and 10 community members who volunteer their time to assess grant applications and make recommendations for funding to council. The thank you event was attended by Ros Campbell of Wild Puppets who spoke about her

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Community Meetings / Events / Interagency Meetings. 248 meetings and events were held, highlights included:

experience of being a RADF grant recipient. Round 2 of the 2019/20 RADF program closes on Wednesday, 11 December. Round 3 of the 2019/20 RADF program will close in May 2020.

Sarina Interagency Meeting The Sarina Interagency meeting was held on 12 November in the Sarina Boardroom. 12 representatives from local and regional services attended the final meeting for 2019.

Mackay Youth Connections Network The Mackay Youth Connections Network met for their last meeting of 2019. Planning was undertaken for the network for 2020 with agreement that meetings would move from monthly to quarterly to allow for service capacity and in recognition of the YOL1000 project and how often it is bringing the sector together. 14 service providers attended the meeting representing 10 services.

Transition to Adulthood (T2A) Expo November is Transition to Adulthood (T2A) month which recognises the journey that young people make when they exit the child protection system into adulthood. The Community Programs Team joined forces with the Mackay Child Safety Service Centre and other local organisations to deliver the T2A Expo at the Mackay Sugar Bowl on Friday, 29 November. The event included musical performances from Platform participants, Learn to Skate sessions, local service information and activity stalls and the announcement of the winners of the lead up Art competition that was on display at Gordon While Library. The event was attended by approximately 80 young people, with 19 participating in the art competition.

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Sister Cities Program

Sport & Recreation

Activity Comments

Matsuura Citizen's Tour Preparations are being finalised in readiness for the groups' departure on 4 December. Travel shirts have been distributed to the group, and final gift purchases have been made.

Activity Comments Active in the City Plans are underway to introduce additional activities to the

Active in the City Program for 2020. While still keeping the Tai Chi, Zumba and Pilates, a Live Life Get Active program will also be introduced, providing activities such as boxing, cross training and yoga. Sport and Recreation are also looking at the inclusion of an aqua activity.

2020 Sports Expo and Sign-On Day

Preparations are well underway for the 2020 Sports Expo. Registrations for stall holders are currently open, with applications flowing in steadily. The event is scheduled for 9 February 2020 at the MECC.

NQ Sportstar Awards Sport and Recreation Officer attended the annual Gala Dinner, this year held in Ingham. Mackay nominee Calvin Franklin took out the Senior Athlete award for 2020, receiving a cheque for $2,000.00.

Mackay Nominees - Janee Emms - Junior, Cooper Whitestyles representative - Athlete with a Disability, Calvin Franklin - Senior, Teresa Dreghorn - Service to NQ Sport, Amanda Wright - Masters.

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Museums Pioneer Valley Museum Period: 5 – 28 November 2019 Number of days open: 12 Visitor numbers: 26 Volunteer hours: 170 Activities:

• Organisation of collection storage • Spring clean of office area • Preparation of museum space in the lead up to storm season to ensure safety of collection

over the closure period • 1 x group tour

Greenmount Homestead Period: 4 – 27 November 2019 Number of days open: 13 Visitor numbers: 38 Volunteer hours: 112 Activities:

• 2 x school tours • 1 x Daily Mercury article • 1 x wedding

Sarina Museum Period: 1 – 26 November 2019 Number of days open: 12 Visitor numbers: 180 Volunteer hours: 446 Activities:

• Working on next round of Sarina family commemorative plaques, with unveiling scheduled tentatively for April 2020

• The museum achieved 2,000 visitors for the calendar year this week Mackay Museum Period: 2 - 28 November 2019 Number of days open: 12 Visitor numbers: 15 Volunteer hours: 1.34 Activities:

• Two new displays - Mackay's First Survey and Town Plans and Living Mackay's History. Inkind Assistance requests 15 applications were processed for the month with a total value of $3,976.28.

Feb Fit Council has sponsored Star FM to run a monthly fitness program targeting health and fitness in the community. The sponsorship will provide a large amount of advertising for Council programs such as The Sports Expo and Active in the City.

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Fountain coloured red to coincide with World AIDS Day

Junior Sporting and Arts and Culture Grant 3 Junior Sporting Grants were processed for the month with a total value of $950.00.

Better Community Building Fund

Organisation Amount On Track Comments

Mackay Basketball Incorporated Grandstand – Court 4 $ 100,000

The project plans have been finalised and construction will commence once the signed Federal Funding Agreement has been received.

Mackay North Horse and Pony Club Completion of Stage 1 Upgrades/Minor Works

$ 50,000 Complete The project has been completed.

Pioneer Valley Golf Club Buggy Shed $ 75,000 The shed is now complete with the

exception of the connection to power.

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5.2 Libraries KPI Update

Service / Activity Annual KPI YTD Status Comments

Library Loans 650,000 450,075 On track to exceed target

Database Hits 20,000 43,148 Exceeding target – significant increase due to new database (Britannica) statistics now included

Social Media Followers

5,500 Instagram: 1,264 Facebook: 5,349

On target

eNewsletter subscribers

N/A 14,399 The eNewsletter continues to be a popular source of information

In Person Visits 400,000 158,089 95% of YTD target

Web Visits 300,000 123,912 99% of YTD target

Volunteer Hours N/A 1,116 hours Volunteers continue to be a valued resource

# Programs # Participants

New KPI 30,000

661 22,219

Exceptional community engagement in programs & events. Separated statistics into library programs and attendee numbers, and Outreach events and attendees to highlight the important contribution of each.

# Outreach Events # Outreach Participants

New KPIs

46 5,394

Print and Digital Loans – Lending figures for November continue to show an increase against figures from the same time last year, for both print and digital loans. Digital loans doubled, while print loans demonstrated an increase of 24% compared to November 2018.

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Print Loans by Month 2017-2019

2017-18 2018-19 2019-20

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New Library Members

New member numbers increased significantly again in November, due to the change in library membership categories that have now been introduced by the Library team. These changes provide a range of flexible membership options, including the option to now join online to immediately access digital resources.

Library Highlights

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Program Comments

Young People’s Services (incl. First 5 Forever)

64 programs for children aged 5 years and under across 5 branches during November. These programs are designed to encourage early language and literacy in children and their families and provide an opportunity for socialisation.

• Baby Bounce: 575 attendees at 20 sessions • Toddler Time: 751 attendees at 17 sessions • Story Time: 873 attendees at 25 sessions • Dads’n’Bubs Baby Bounce: 46 attendees at 1 session • Multiples Chatterplay: 20 attendees at 1 session

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Dads’n’Bubs Baby Bounce at Dudley Denny City Library STEAM Club for Children Our STEAM Club continues to be popular with 32 children attending 4 sessions during November. This month we experimented with the Google Expedition Kit on loan from State Library of Queensland which included VR goggles, Ozmos, magformers and LEGO. Home School Group STEAM Session: Library staff conducted a STEAM workshop for a local Home School group providing the opportunity for children and their educators to have hands-on access and instruction using coding and robotic resources – Ozmos and cubelets. 46 attendees. Group / School Visits to the Libraries and Community Outreach Library staff welcomed 1 Kindy group and the whole of Eton State School (P-6) to our branches during November – 68 visitors. The children enjoyed stories and a library tour with many joining the library and borrowing books for the first time. The Young People’s and First 5 Forever teams attended Marian State School and Mackay Family Day Care Playgroups, Queensland Health’s Parent session and the NQ Babies and Kids Markets and engaged with 291 children and adults at 4 events.

Heritage Collection • Staff conducted 13 hours of information research and referral activities for 11 local and interstate clients during November.

• Mackay Regional Council Libraries’ received a ‘High Commendation’ for the ‘After the Storm Project’ at the recent National Trust of Queensland Heritage Awards.

• 85th Anniversary of Town Planning display currently at Dudley Denny City Library.

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Community Outreach

The Community Outreach Program was busy during the month of November conducting programs, events and outreach programs for community residents of all ages during the month. The main focus of these programs and events were to engage with community residents with the library’s services, programs and resources that are free to them through their Library Membership. Community Outreach engaged with a total of 2,721 participants.

Programs: • Dietary Changes for Improved Health (see info on next page) • Afternoon at the Movies for Seniors: Charade • Talk about Dementia • STEAMin' Seniors: Virtual Assistants, Skoog/Alternative Music,

Streaming, 3D Printing • Uniting Care - Early Childhood • UN Sustainable Development - Documentary Movie: Zero

Motivation • Drug Information Sessions • Sensory Table • English Conversation Circles • Age Pension – Your Choices Workshop • Aged Care Fees and Charges Workshop • Dad’s Reading Group – The Neighbourhood Hub • Quiet Hour • Living Under the Act • Mackay Child Safety – Transition into Adulthood Gallery/Contest • Craft and Conversation • My Library for Seniors • West End Readers Book Club • Valley Page Turners Book Club • Between the Lines Book Club • International Games Week • Financial Information Session: Aged Care (see info on next page) • Financial Information Session: Transitioning to Adulthood

Events: • Jenni Barnett – Author Talk • Beeswax Wraps – Young Adults & Adults sessions

Author Jenni Barnett

https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&ved=&url=https://www.pressreader.com/australia/daily-mercury/20190612/281977494127973&psig=AOvVaw3AO3dysScY_hpXl_dzgURm&ust=1575317230745589

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Community Engagement Workshops and Programs: • Mackay Hearing Association • Mackay Child Safety • Mackay Aboriginal Language Group • MECC Educator’s Launch

Dietary Changes for Improved Health Residents of Mirani engaged in a workshop on how they can change their dietary habits through several small changes that become lifelong habits easily and improved their long-term health. It was amazing to see so many community residents in the middle of the day take the time, learn something new and meet other community members while in engaging in this workshop.

Financial Information Sessions Financial information on Transitioning into Adulthood, Age Pension, Accommodation Options for Retirement and Aged Care Fees and Charges were available to community residents through a partnership with Human Services. Through this amazing partnership, we are bringing residents into the Library that may never come in and understand all the services that we have available for them. Our participants number each program continues to grow and a schedule has been created for 2020.

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The Home Library Service continues to experience an increase in members and the number of items received. During the month of November, 64 library customers, 3 bulk deliveries received 904 items that were delivered by Friends of Mackay Libraries. Our Friends of Mackay Libraries delivery time for this month was 27 hours.

Young Adult • 34 Young Adults attended 6 programs across the library services in November. The highlight event being the resin workshop at DDCL.

• Library staff visited Mirani State High School and presented the Knowledge Navigators session to Year 11 students. 48 students joined the library as a result. Mirani SHS has booked two more sessions for teachers and students in early 2020.

Digital Literacy The Library Podcast is now officially launched with 2 episodes available via soundcloud: https://soundcloud.com/mrclibraries.

Episode #1 features a Baby Bounce session including interviews with parents and Young Peoples Services Librarian Claire Grandcourt. Episode #2 features interviews with First 5 Forever project Officer Fiona Thackray, and Coordinator of Library Systems, Collections and Programs, Nicole Hunt.

• 16 people attended 5 Digital Literacy classes during November. • 32 people attended 8 Tech Talks during November.

https://soundcloud.com/mrclibraries

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5.3 Artspace Mackay Exhibitions

Activity Comments

Losing home, finding home: Mika Nakamura-Mather

Losing home, finding home: Mika Nakamura-Mather will open in the FIELD Engineers Gallery on Friday 29 November 2019. As a Japanese national living and working in Australia, Mika Nakamura-Mather’s work explores the concepts of home and belonging that lie at the heart of understanding our identity. From living and working in a different country to simply taking a holiday and finding yourself in a new location, past memories of home are the yardstick by which we measure our place in the present. The exhibition continues until Sunday 23 February 2020.

Sacred Ink: Connecting to culture

Sacred Ink: Connecting to culture is an Artspace Mackay photographic exhibition delivered in partnership with the Mackay and District Australian South Sea Islander Association (MADASSIA), which explores how the art of tattooing has been embraced by local Australian South Sea Islanders as a means of cultural connection to, and affirmation of, their South Sea Islander heritage. Sacred Ink investigates the stories of their tattoos and how they intersect with themes of family, heritage and identity. The exhibition is on display in the Foyer Gallery from Friday 8 November 2019 to Sunday 16 February 2020, officially opening on Friday 29 November, alongside Losing home, finding home: Mika Nakamura-Mather.

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Focus on the Collection: Ceramics

A Focus on the Collection exhibition is currently on display in the Foyer gallery. Curated by new Assistant Curator Emily Wakeling, it features ceramics from the Mackay Regional Council Art Collection with visible traces of East Asian ceramic techniques and aesthetics that have been transferred from abroad to this region. Many who are based in or have come through Mackay have explored ceramic making traditions that hark back centuries and even millennia, including the use of wood-fuelled, anagama (cave-like) kilns in which to fire their wares.

Reasonable & Necessary: Prints and artist’s books by Artel artists

Reasonable & Necessary: Prints and artist’s books by Artel Artists opened in Gallery 3 on Friday 18 October, with 161 people attending the opening event. This inspiring touring exhibition showcases the work of 33 Artel Artists, some of whom possess complex and profound disabilities. Artel, CPL’s (Choice, Passion, Life) creative industries studio supports the development of a positive and participatory cultural identity for people with profound and complex disabilities. The studio offers space, instruction and an environment in which this particular community of individuals has been able, over many years, to express themselves as a dynamic artistic movement. The exhibition continues until Sunday 19 January. 2020.

Violent Salt The Artspace Mackay touring exhibition Violent Salt remained on display in the FIELD Engineers Gallery until Sunday 24 November before touring nationally to regional and metropolitan galleries across Australia. Curated by Yhonnie Scarce and Claire Watson, Violent Salt discusses issues surrounding racism and discrimination against First Nations peoples and minority groups as well as the lack of respect for, and desecration of culture and the natural environment.

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Public Programs

Activity Comments

Kids Art Club Term 4, Kids Art Club commenced on Saturday 2 November, facilitated by long-term Artspace Mackay tutor and local artist Rosemary Payne. Kids Art Club is Artspace Mackay’s ongoing term-based art program for kids. A total of 12 children are enrolled for Term 4.

Access and Inclusion Reference Group Meeting

Artspace Mackay hosted the Mackay Regional Council’s Access and Inclusion Reference Group meeting on Wednesday 13 November, with 11 people in attendance. The group were provided with a guided tour of the current Gallery 3 exhibition Reasonable and Necessary as part of their visit.

Conversations with Art A free Conversations with Art was held on Friday 15 November with 9 participants attending. Held each month, Conversations with Art is a free and enjoyable discussion led by Artspace staff who encourage participants to look at images of traditional and contemporary artworks from gallery and museum collections from around the world.

BMA Kidspace BMA Kidspace was held on Tuesday 19 November and attracted 84 people to gallery. Artspace Mackay’s ever-popular toddlers’ program gives children under five a chance to explore and have fun with art in a climate of co-operative learning. The program includes free artist-run workshops and live musical entertainment.

Workshop and Artist’s Talk: Vernon Ah Kee

Violent Salt artist Vernon Ah Kee presented a masterclass for local Aboriginal and Torres Strait Islander artists and an artist’s talk for the general public on Thursday 24 November. The masterclass attracted 12 participants, with a further 36 people attending the evening artist’s talk.

Guided Tours November was a busy month for tours with 156 adults and students participating in four tours. 74 parents and children from South Mackay kindy visited the gallery on the 1 and 6 November. On 10 November 50 students from St Marys school participated in a guided tour in the morning and an afternoon tour was given to 32 students from Whitsunday Christian College.

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Monthly KPI Update

Service / Activity

Annual KPI

YTD November

19 November19 Comments

Visitors: Artspace

28, 000 12,393 2,003 Daily visitor attendance as of 28.11.19. Consistently good daily attendance figures for month of November.

Web Visits 14,000 5,542 1,220 Significant increase in web visits this month, up by 259 from October 2019.

Total Number of e-Newsletter Subscribers

1,800 1,840 1,840 E-newsletter subscribers in the month of November dropped from 1,851 to 1,840.

Facebook Subscribers

6,600 6,666 6,666 17 new subscribers for the month of November. Combined total for Artspace and Rock Paper scissors Facebook pages.

Exhibitions 12 10 3 3 new exhibitions opened in the month of November – Losing home, finding home: Mika Nakamura-Mather; Sacred Ink: Connecting to culture; and, Focus on the Collection: Ceramics.

Public Program Participants

7,400 3,368 330 Tracking well.

Public programs (inc. tours, BMA Kidspace, workshops, exhibition openings, markets, etc.)

140 61 10 Tracking well.

Volunteer hours 2,800 1,318 233.50 Tracking well.

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6. Mackay Entertainment & Convention Centre and Events

Overview Overall attendance for the month was in excess of 16,600, which is similar to results for November 2018.

Business Events The team secured an article in nationally circulated MICENET magazine which is delivered to business event planners. There was also a deal of support for the region via a number of tweets during October.

The team delivered an Events and Conferences Briefing for Tourism Industry operators and conducted site visits with events planners from ICMS Australasia (managing the ASBAQ Conference with 300 delegates and Bowen Basin Symposium with 600 delegates in 2020). It was also an opportunity to share some of our region with Andrew Hiebl, CEO of the Australian Association of Convention Bureaux. Andrew attended the Events and Conferences Briefing and spoke with local operators about the value of business events to regional economies.

Engagement Team Report MECC Educator’s Launch

The MECC Engagement team hosted the annual Educator’s Launch, showcasing all performances, workshops and community engagement opportunities at the MECC in 2020. We had 70 visitors for the afternoon, comprising of teachers, sponsors and MRC staff.

Teachers attending for the afternoon were greeted with lanyards, toffee apples and goody bags; they also received first access to the 2020 Entrepreneurial Season – which will be officially launched to the general public over the coming weeks.

Sponsorship Confirmed:

BHP – Pathways to Performance Program

BHP have confirmed they will be sponsoring the Pathways to Performance Program in 2020 and 2021, dedicating $11,000 (inclusive of GST) per annum.

Glencore Hail Creek Mine

Glencore Hail Creek Mine have confirmed they will be sponsoring the Pathways to Performance Program in 2020, dedicating $11,000 (inclusive of GST).

Morning Melodies – The Beggar’s Christmas Favourites

To help celebrate the final Morning Melodies performance in 2019, the MECC activated the foyer to engage with our audience. Included with a ticket to the performance was:

• Complimentary tea, coffee and biscuits before the show, • Complimentary Lion’s Christmas Cake after the show, • Lucky door prizes, • A photo booth decorated by Starcut Flowers, • Christmas market stalls by MAP Pharmacies, Friends of the MECC and Whitsunday Biscuit

Factory.

https://emag.mice.net.au/micenet-australia/micenet-october-2019/flipbook/62/

27


The Morning Melodies 2020 season was officially launched after the performance, allowing patrons to purchase their season pass.

Target as at NOVEMBER 2019 Comments

Number of Performances fully cost recovered

50% 66% On Track

Minimum number of catered functions (excluding performances)

140 103 On Track

Average attendance at events Auditorium 550 Auditorium 385 Under Target

Foyer/space 100 Foyer/space 158 On Track Halls 600 Halls 228 Under Target One Hall only 200 One Hall only 120 Under Target Number of non-utilised days 90 14 On Track

Number of Performances at the MECC

200 139 On Track

Number of Conferences/Expos 20 9 On Track

Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

40 30 On Track

#Events at BB Print Stadium - 9 New measurement.

KPI to be set 2020. #in Attendance at BB Print Stadium - 7434 New measurement.

KPI to be set 2020. Number of Student Attendances 2,000 2,703 Reached Target

Number of workshops > Youth 6 6 Reached Target

Number of engagement workshops/activities

5 17 Reached Target

Yearly occupancy of facility 155,000 81,734 On Track

Customer Hire Satisfaction 80% 95% On Track

28


Number of regional events assisted through either financial or in-kind assistance

6 2 Under Target.

Number of regional events ticketed 8 4 On Track

Friends of the MECC Volunteer Hours N/A 4512

Festivals & Events 2020 Festival of Arts Next year is going to be a huge year of celebrations for our major sponsor of Wine & Food Day, G&S Engineering Services, with their 20th year sponsoring the event and 25th year in operation. We kicked things off early with a photo shoot with the Mayor and outgoing Managing Director Mick Crowe, who will soon be moving to China with his family! A press release detailing the above with our fabulous images will be going out nearer the Festival on sale date but with Mick in China we’ve got their good sides frozen in time forever. Our headlining act for Wine & Food Day and Festival Club has been confirmed for 2020.

Applications for the Fringe Events will open on Monday 2 December for local Mackay venues, event organisers, operators to become a part of the Mackay Festival of Arts. We’ve enjoyed a long history of collaboration with Mackay Whitsunday Voices and the Literary Dinner, but in recent years this program has really ramped up. In 2019, the Fringe Program included events from Artspace, Film & Arts Mackay, Greater Whitsunday Food Network, Mackay Chamber Music and Mackay Turf Club.

29


Global Grooves

With 2019 delivered we will be meeting with community groups to kick off the planning discussion for next year’s event.

New Year’s Eve

Our marketing campaign has kicked off for December and with Baby Shark as our feature artist we’re hoping the media and patrons will really get behind the event. Baby shark will feature on stage for 3 performances throughout the night but will be sure to be heard around town for days. The Council’s water stations that were a huge success at this year’s Global Grooves event will be at all our future events, including New Year’s Eve. New Year's Eve will have heaps of free kids’ amusements and face painting throughout the event. The familiar voice of Rob Kidd will join us on stage to MC the night along with local performers Jonte and 2tone, a couple of young performers making their musical mark on the local scene.

30


7. Corporate Communications and Marketing

Mayor’s Christmas video Filming and editing of the 2019 Mayor’s Christmas video was completed in November. The video was produced inhouse, with this year’s plot centred on the Mayor going missing and Santa’s search for him at key projects over the past 12 months. The video will air on social media on December 5. Annual Report provides snapshot of busy year A browse through council’s 2018-2019 annual report is a reminder that modern day local government is about much more than roads, rubbish and rates. The 148-page report, adopted last month, still includes plenty of information on the three Rs. For example, council disposed of 85,035 tonnes of waste at Hogan’s Pocket landfill, 3497 tonnes more than the previous year. Council also maintained about 2520km of roads during the year, comprising 664km of urban roads and 1856km of rural roads, including 930km of unsealed roads. But the report also documents many other smaller and varied achievements. Examples range from welcoming 5010 new libraries members, bringing the total number of active members to 36,694, to an overall attendance of 154,536 patrons at the MECC. The annual report was produced inhouse.

31


Cyclone Saturday Corporate Communications and Marketing helped promote Cyclone Saturday which was held last month. The annual event is a key one in terms of helping ensure residents, including new arrivals in our region, are ready for storm season. Cyclone Saturday, again held at Caneland Central, was promoted on radio through our event media partner Star 101.9FM, as well as through print ads and on social and digital media, including on council’s digital billboards.

Recycling education promoted National Recycling Week was celebrated last month. To help mark the occasion, council launched a new Snap and Send recycling initiative through its community engagement portal connetingmackay.com.au The web page allows residents unsure if they can recycle an item to upload a photo of it to the page. Our waste officers respond to the question and the questions and answers remain on the page to help educate the community about recycling. To help with promotion of Recycle Right, a social media video was produced inhouse, with our Waste Education officer demonstrating how to use the new Snap and Send function. Citizenship ceremony numbers increase The numbers of Mackay region residents becoming new Australia citizens at our ceremonies continues to rise. More than 90 new citizens were welcomed at a ceremony at the MECC in November.

http://www.connetingmackay.com.au/

32


All website visits for November 2019

Trend of MRC website (mackay.qld.gov.au) visits

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

Artspace MECC Mackay CityCentre

BotanicGardens

MackayRegionalCouncil

Sarina SugarShed

1,495

6,470

2,486 2,511

45,533

1,281

33


MRC Facebook followers for November 2019

MRC social media for November 2019

34


Facebook facilities for November 2019

Council meeting live stream views

* June 12 meeting not live streamed due to global YouTube outage. ** Meeting views as recorded at the end of August. Views of each video can continue to increase as recordings are accessed via mackay.qld.gov.au or youtube.com/counciltv

3,930

13,675

6,3903,103

27,081

2,825

10,065

5,251

0

5,000

10,000

15,000

20,000

25,000

30,000

ArtspaceMackay

MECC Mackay CityCentre

BotanicGardens


SarinaSugar Shed

MackayFestival


Libraries

http://www.mackay.qld.gov.au/

http://www.youtube.com/counciltv

35


eNewsletter subscribers Artspace: 1840 (Last month: 1851) Botanic Gardens: 1201 (Last month: 1199) Council Connect: 3476 (Last month: 3182) Library: 14,238 (Last month: 14,334) Recreation Services: 1148 (Last month: 1148) MyMackay 1219 (Last month 1217) Council featured in 124 news stories during November

Advertising spend across council

290

95

0 0

Media Monitoring Break-Down November 2019 News Clips/Articles

Seven Television

National Nine News

Daily Mercury

The Australian

Courier Mail

36


Community Engagement Cyclone Debbie Flood Studies Cyclone Debbie Flood Studies information days have been held. The Eton CWA Hall session on November 30 was attended by seven people. Two more sessions were to be held earlier this month, including at Sarina Range CWA Hall on Sunday, December 1, and Koumala Christmas Fair on Saturday, December 7. Queens Park A park tour was held for key stakeholders of the project, including Harrup Park and Victoria Park State School. Project manager Rachel Belthouser gave attendees an update on progress of the project while they walked through the park. All attendees were thankful of the opportunity to attend. A meeting with Victoria Park Sate School was also held to inform them of changes to the boundary fence between the school and the park on the Shakespeare Street side of the park. Temporary fencing has been put in place while the works take place. The school has been supportive and understanding of these works. An advertisement for the school newsletter was also prepared thanking the school community for their support and reminding them not to park in front of access gates to the park. There have been safety concerns raised due to this occurring during school drop-off and pick-up times. Campwin Beach Boat Ramp A letter to all Campwin Beach residents has now been mailed out. This had been delayed due to the sale of a property which will have one of its access gates closed during construction. The new property owner has been informed. Park projects The Woodlands District Park consultation session on November 7 was well supported by the public, with about 100 residents attending. Initial response to the consultation has been strong, with the community completing 49 surveys and adding 109 pins to Connecting Mackay’s online ideas map. The consultation period closed on Sunday, November 24, and reporting is under way. The schematic design is now complete for Canecutters Drive Park and has been uploaded to Connecting Mackay for public comment. Cone Street Park, Brooksfield Drive Park and Lando/Brownsey Court Park designs are to be uploaded as soon as possible and will also invite feedback. Once all designs are available on Connecting Mackay, Facebook posts inviting the community to provide their feedback will go live. Local Coastal Plans Twenty-three community members attended a meeting to assist with developing the St Helens Beach Local Coastal Plan. The meeting on November 25 was chaired by Mayor Greg Williamson and attended by CEO Craig Doyle, and councillors Ayril Paton, Ross Walker, Laurence Bonaventura and Kevin Casey. Plans are under way to develop a subcommittee auspiced by the progress association.

St Helens Beach Groyne Upgrade The St Helens beach groyne project is nearing completion. Milton Street and George Street Traffic Lights The Community Engagement strategy has been finalised for this project. The project start date was brought forward to December 9. Stakeholder meetings occurred with schools and George Street businesses. Flyers to ensure that residents are informed of the George Street road closures, construction of short-term parking in Evans Street and footpath construction in Milton Street have been distributed to 646 properties. The information has been included in local school enewsletters and on a dedicated Connecting Mackay page.

37


Recycle Right – Snap and Check Campaign A project page on Connecting Mackay went live on November 11. The web page allows waste officers to answer the community’s recycling queries. The community can upload a picture and ask a question about what they can recycle. The responses and pictures are visible to all. Draft Mackay Waterfront PDA Master Plan The Connecting Mackay survey inviting feedback on the draft master plan closed on November 4. The survey received seven responses and the data has been supplied to Strategic Planning. Constructability Meetings Two constructability meetings were attended. Denton Street will be re-paved in 2020 and culverts will be replaced throughout the Mackay Regional Council footprint. Construction for culvert replacement works is not due to begin until next financial year. As always, notifications sent out to the community can be found on www.connectingmackay.com.au/letters Below is a list of the larger, more significant Community Engagement projects.

Project Name Activity Department Plans and activities Level of

Engagement

Queen's Park Revitalisation

Ongoing - Progressed to next stage of the project-

construction commenced

Major Projects

Park tour held

Sending Victoria Park State School ad for school newsletter

Inform/Consult

Milton/Boundary Road Traffic Lights

Ongoing Capital Works

Construction well underway - no engagement activities planned

Inform

McEwens Beach draft Local Coastal

Plan Ongoing Development

Services Report accepted Inform/consult

St Helens draft Local Coastal Plan Ongoing Development

Services Survey closed. Report underway Inform/consult

Milton and George St Traffic Lights Ongoing Capital Works

Flyers and have been distributed and the Connecting Mackay page is published

Inform

http://www.connectingmackay.com.au/letters

38



Engagement

Harbour Road Shared Path Ongoing Design/Planning Attended first construction

meeting Inform

Cone Street Park

Ongoing Development

Services

Schematic design complete, in the process of uploading to Connecting Mackay

Inform/consult

Canecutters Drive Park

Ongoing Development Services

Schematic design complete, uploaded to Connecting Mackay for comment

Inform/consult

Brownsey Drive Park



Inform/consult

Brooksfield Drive Park Ongoing Development

Services


Inform/consult

North Mackay Rotary Lookout Ongoing Capital Works

Ongoing engagement being led by project manager

Inform

Mackay Region Integrated Region Transport Strategy

(MRITS)


Connecting Mackay project page being devised

Inform/consult

Bridge/Goldsmith Streets Traffic Lights Complete Capital Works

Construction nearing completion - maintaining contact with project lead

Inform

Boundary/Cowleys Road closure Ongoing Capital Works Distribution of letters

informing of road closure Inform

Stay-at-Home Parents Survey Complete Community and

Client Services Report accepted Consult

Recycle Right – Snap and Check

campaign Ongoing

Engineering and Commercial

Infrastructure Project page active

Inform

Hospital Bridge Fishing Pier Ongoing Capital Works Ongoing – construction

under way Inform/Consult

39



Engagement

Mackay Region Events Strategy Complete Economic

Development Consultation period closed Inform/Consult

Mackay Region Economic

Development Strategy

Complete Economic Development Consultation period closed

Inform/Consult

Denton Street

Rehabilitation Upcoming Technical Services Attended constructability

meeting

Inform

Campwin Beach Boat Ramp Ongoing Capital Works

Flyers informing all Campwin Beach residents has been sent out

Inform

Woodlands District Park Ongoing Development

Services Draft report being devised Inform

Leisure Street Island Upcoming Capital Works Flyer has been devised Inform

Mackensie Street works Ongoing Capital Works Ongoing – construction

underway Inform

40


8. Emergency Management Overview Swayneville School Resilience Awards Swayneville State School were recently awarded “Highly Commended” at the 2019 Resilient Australia Awards in the National Schools category held in Adelaide with their Art Project “Connecting the Divide”, Swayneville School Mural. Council provided $5,000 towards the project and engaged artist Jodie Connolly to lead it. The mural depicts the two campuses separated by the broken road while life continued at Sarina Range.

41


Cyclone Saturday In excess of 900 people attended the annual event which was held at Caneland Central on 16th November. Being able to take time to provide education to the community on the Mackay Regional Council Emergency Dashboard and associated resources is invaluable. This resulted in 76 new users of the Dashboard with a further 12 downloads on Sunday. The event included participation on the day from SES, QFES, QPS, QAS, Red Cross and Mackay Health and Hospital Board. These partnerships ensure the community is resilient and well informed. A survey on disaster preparedness was run in conjunction with Cyclone Saturday with submitters in the running to win a generator that was donated by Mackay Outdoor Centre. The survey was completed by 279 people on the day and will be open online for a further two weeks. Responses will provide valuable feedback to the Emergency Management team and will assist with future educational events.

42


Guardian IMS Training for Internal and External Stakeholders Emergency Management Team are transitioning to a new version of Guardian IMS. This system is very user friendly and will assist in streamlining Disaster Management’s (DM) approach to managing disasters in the coordination centre. Training across council and associated external groups is now completed in time for the approach of storm and bushfire season.

43


Eungella Creative Recovery Project Local artists in Eungella and Finch Hatton are working on several community arts projects to support recovery from the 2018 Bushfires. Council is funding the projects through the Regional Arts Development Fund and disaster recovery funding from the Australian and Queensland Governments. The projects are also supported by Central Queensland Regional Arts Services Network. The first project has seen artists Lisa Roebig Holmes and CQRASN Regional Arts Project Officer Wanda Bennett work with students from Eungella State School to produce two 1.3m x 0.8m felt murals documenting the effects of the fires on the rainforest. From Wanda: The whole school discussed the project and last year’s fire events. The younger students then created a piece one year on, showing how some of the plants have been strong and recovered and the older students created a piece as an historic record of the fires. The addition of the helicopter came from the students who felt this was a really important aspect of the story for them. A really touching quote from one of the young students was “The burning tree was the problem and helicopter was the solution".

Eungella State School students depicted the plants, trees, and platypus recovering from the bushfires

in a felt mural.

The older Eungella students depicted the fires themselves and a waterbombing helicopter.

44


NBN Co visit Melissa Mallet from NBN Co brought the Mackay-based Road Muster to Council to demonstrate how it can be used in a disaster. Each truck has enhanced network equipment designed to improve connectivity and reliability during disasters, such as the Sky Muster satellite internet service. Features include: secure wi-fi hotspot; industrial grade computer gear designed to better withstand the effects of heat, dust and vibration; mobile phone access for up to six emergency workers via VoIP; built-in mobile repeater designed to boost mobile phone signal; ability for up to 20 disaster victims to plug in and charge their mobile phones; and access to NBN Fixed Wireless network.

CALD Women’s Group Presentation An Emergency Management and QPS Representative ran an information session at the Mackay Women’s Centre for the CALD (Culturally and Linguistically Diverse) Women’s Group with nine people attending. This session focussed on preparing for disasters and included local hazards, understanding warnings, advice and evacuations and preparing your home.

45


SES Saturday 16th November saw the official handover of two major equipment items to the Mackay Regional SES Unit. The Mackay SES Group received a new flood boat from the State Government, which was officially handed over by Julieanne Gilbert MP, Member for Mackay, representing the Honourable Craig Crawford MP, Minister for Fire & Emergency Services. The Mirani SES Group received a new rescue truck from Mackay Regional Council, which was officially handed over by Mayor Greg Williamson. These two items represent an investment of $270,000 by local and state government in emergency response capability for the Mackay community.

The Local Controller was recently selected by Queensland Fire & Emergency Services to represent SES in “Are they triple OK?”. This targeted campaign by RU OK? is dedicated to encouraging high levels of peer and social support for emergency services workers nationwide. The campaign was officially launched on 27 November.

46


SES Operations

SES Membership - Active Groups

SES Membership - Non Active Groups # These Groups are currently not actively training due to low membership numbers. A recommendation regarding the future viability of these Groups is pending a review by the SES Unit Strategic Direction Group later this year. In the meantime, the remaining members of these Groups may still train and take part in operations with other Groups.

# There is no QFES legislation (DM Act/ LG Act or FES Act) that states the minimum number of members required to be considered an “active” Group. However Operational Doctrine (ODO2.0 SES Functions and Allocation) Section 5.1 states:

5.1 FUNCTIONAL GROUP The following are the minimum requirements for a functional SES Group: • minimum of six (6) active members; • minimum of one (1) allocated operational response function.

QFES notes that SES Groups with less than 6 volunteers are not uncommon across the state and that QFES still consider a Group that has less than 6 volunteers with a response capability (eg, vehicle, equipment etc) as an “active” Group notwithstanding the wording in this Doctrine. Until the QFES Policy is amended, Mackay Regional Council will note Groups with less than 6 members as inactive.

Activity Event Comments Community education

Porter’s Mitre 10 Family Fun Day

Members provided an educational display and in-person advice to the public regarding storm season readiness

Community education

Special Children’s Xmas Party, Mackay Showgrounds

As above

Community education

Cyclone Saturday, Caneland Shopping Centre

As above

Group Oct 19 Nov 19 Membership notes Armstrong Beach 4 4 Calen 4 4 Mackay 104 104 Mirani 32 32 Sarina 22 22 TOTAL 166 166

Group Members Vehicles Equipped Trailer Notes Campwin Beach

2 1 2 Vehicle currently being garaged and utilised by Sarina Group

Koumala 0 1 1 Vehicle and trailer currently being garaged and utilised by Sarina Group

Midge Point

0 1 2 Vehicle currently being utilised by Mackay Group

TOTAL 2 3 5

47


SES Operational Capability The Mackay Regional SES Unit has the capability to provide operators in all core SES functions throughout the Mackay local government area.

Should local incidents exceed the capacity of the Unit to manage neighbouring Units such as Isaac and Whitsunday may be called upon for assistance. Where large scale events are likely to have an impact over neighbouring local government areas, e.g. cyclones, State / Regional coordination will deploy teams from other areas around the state to assist with the response.

SES Training undertaken in November Courses:

• Flood boat operations • Briefings and debriefings • Storm & water damage operations • Swiftwater rescue Level 1 • AIIMS Sector Commander • Operate Communications Equipment • Queensland Disaster Management Arrangements • Apply First Aid

Refresher training & exercises: Flood boat and casualty handling exercise Land search exercise

Function Members / teams available

Notes

Flood boat 14 teams 1 team = 2 members Storm damage 101 members Teams usually 2-4 members Chainsaw 16 teams 1 team = 2 members Working at heights 9 teams 1 team = 4 members Vertical rescue 13 members Team size varies on task parameters.

Operational performance target is 10 members per team

Land search 67 members Team size varies on task parameters Traffic control 38 members Team size varies on task parameters, but

usually 2-4 members Incident management 37 members Team size varies on task parameters

48


Mackay Regional SES Unit Hours The following indicates hours put in by the volunteers. It does not include hours of the Local Controller.

49


50


51


9. Health & Regulatory Services Overview Health and Regulatory Services has been busy over the past months. All service areas, including environmental health, environmental protection, pest management, vector control, development compliance, animal management, regulated parking and local laws have actively been responding to requests for service and assistance from the community and taking action to ensure public health, safety, order, equity and environmental values are being maintained.

Customer Requests

Throughout November 2019, 693 requests for service were received, compared with 653 for November 2018. 82% were completed in nominated timeframes for this month. Health and Regulatory Services aim to complete 85% of requests for service within nominated timeframes, however, depending on the circumstances of each individual matter and the speed at which compliance can be achieved using compliance processes, timeframes for completion can be influenced.

83%

70%

80% 78% 73%

75%

77%

77%

81%73% 85% 80% 82%

0

100

200

300

400

500

600

700

800

900

1000

Tota

l

Customer Requests H & RS Requests Actioned

Lodged Requests Actioned within SLA count

52


Customer Request Status Tracking

Registrations - Number of Dogs & Cats Registered

Animal Type Registrations November 2019

Registrations November 2018

Cat 47 37 Dog 146 163

Proactive Patrols

Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments 3 November 2019 Slade Point – North Mackay 2 dogs on leash 3 November 2019 Rural View – Bucasia 4 dogs on leash 3 November 2019 Slade Point – Mackay Harbour 7 dogs on leash 5 November 2019 Marian 11 dogs on leash, 1 education 7 November 2019 North Mackay 18 dogs on leash, 1 caution 13 November 2019 Sarina 11 dogs on leash, 2 caution 21 November 2019 Eimeo – Blacks Beach 4 dogs on leash 23 November 2019 East Mackay – South Mackay 4 dogs on leash 27 November 2019 North Mackay 15 dogs on leash

53


Licensing and Approvals Summary for November 2019

Premises Premises Inspected

% Compliant

% Non - compliant

New and Renewal Applications Approved

Caravan Park 4 50% 50% Accommodation 5 80% 20% 1 Swimming Pools 8 25% 75% Outdoor Entertainment/Event Permit

2 100% 3

Footpath Dining 1 100% Temporary Food 1 100% 1 Total 21 5

Premises Premises Inspected 5 Star 4 Star 3 Star 2 Star 0 Star

New and Renewal

Applications Approved

Food Business 74 4 14 46 4 6 8

Basic summary of star rating meanings:-

5 Star

Excellent performer – Excellent record keeping, procedures, cleanliness and sustainable food safety practices.

4 Star

Very good performer – Very good cleanliness, food safety practices and some records and procedures.

3 Star

Good performer – Good level of compliance and overall acceptable standard. Clean and meeting legislation.

2 Star

Poor performer – Low level of compliance, more effort required. I.e. Very unclean premises, poor hygiene practices.

Non-compliant performer – A general failure to comply, with major effort required to rectify issues. Critical non-compliances. I.e. Very unclean premises, poor hygiene practices, incorrect temperatures and presence of pests and vermin.

Note – Officers actively work with business operators to achieve compliance using appropriate regulatory tools.

54


There are 14 Eat Safe audits remaining to be competed. These mostly relate to home-based businesses that operate intermittently or at specific times of the year.

Pest Management

The hours noted above include preparation activities and conducting baiting sessions. Baiting is not conducted in wet weather due to the ineffectiveness.

0 Star, 9, 1%2 Star, 10, 1%

3 Star, 457, 71%

4 Star, 107, 17%

5 Star, 63, 10%

Overall Eat Safe Ratings

0 Star 2 Star 3 Star 4 Star 5 Star

0

10

20

30

40

50

60

70

July Aug Sept Oct Nov Dec Jan Feb March April May June

Baiting Programs for Wild Dogs & Feral Pigs

Hours 2018/19 Hours 2019/20

No. of properties 2018/19 No. of properties 2019/20

55


Surveying and spraying are conducted on roads. Surveying is also conducted on private property throughout the region. Monthly Infringements Activity The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 12 months.

November 2019

0

50

100

150

July Aug Sept Oct Nov Dec Jan Feb March April May June

Surveying & Spraying Weeds

Hours 2018/19 Hours 2019/20

0

10

20

30

40

50

Tota

l

Local Laws, Environmental Services & Development Compliance Infringements Issued

Local Laws Infringements Environmental Services InfringementsDevelopment Compliance Infringements

Local Laws Infringements Environmental Services Infringements

Development Compliance

Infringements • Animal not registered within 14 days (4) • Animal wandering at large (7) • Fail to comply with compliance notice (5) • Fail to comply with dangerous dog

conditions (2) • Failure to have animal under effective

control (1)

• Nil • Fail to comply with pool fence standards (1)

56


Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people, daily.

Vector Control

The table below represents the mosquito control work carried out by the Vector Control team in November 2019.

Sites Inspected Sites Treated Hectares Treated

118 19 21Ha

50150250350450550650750

Tota

lRegulated Parking Infringements Issued

Infringements Issued

57


Education and Training Sessions Food training sessions are conducted for non profit organisations and for festival and events. Summary of sessions conducted:-

School education includes responsible pet ownership and dengue fever awareness.

201161

278

35

02468101214161820

0

50

100

150

200

250

300

2016/17 2017/18 2018/19 2019/2020

No.

of S

essio

ns

No.

Peo

ple

Trai

ned

Year

Food Safety Training

767 801

939

25

0

5

10

15

20

25

30

35

40

0100200300400500600700800900

1000

2016/17 2017/18 2018/19 2019/2020

No.

of s

esso

ins

No.

Stu

dent

s at

tend

ed

Year

Environmental Health School Sessions

58


Off Street Car Parking – PayStay

November 2019 generated a total of $20,263 in revenue. This is the fourth time monthly parking revenue has exceeded $20,000. In the past seven months, October, July and May were the other months where revenue generated was more than $20,000.

Nov Dec Jan-19 Feb Mar Apr May Jun July Aug Sept Oct NovMeters 4,315 3,704 4,608 3,879 3,700 3,283 4,377 3,434 3,300 2,463 3,444 3,735 3,441PayStay 14,90 11,49 13,72 15,68 15,61 13,78 17,73 14,46 17,29 16,85 16,24 18,44 16,82

-

5,000

10,000

15,000

20,000

25,000

Rev

enue

Dol

lars

Months

Parking Revenue

PayStay Meters

community and client services - city of mackay...community and client services monthly review 1 to...

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