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Community and Client Services Monthly Review 1-30 June 2017

Community and Client Services

Monthly Review

1 to 30 June 2017


Table of Contents

Highlights of the Month 3

Workplace Health & Safety 5

Council in Community 7

Community and Council Happenings 8

Financial Data 10

Review of Operations

Community Lifestyle 12

Mackay Entertainment and Convention Centre and Events 24

Corporate Communications and Marketing 27

Emergency Management 33

Health and Regulatory Services 36


Highlights of the Month PROGRAM PROJECT DETAIL

COMMUNITY LIFESTYLE

Regional Arts Development

Fund

Following completion of the assessment process for the final round of the Regional Arts Development Fund, applications totalling $71,790 were approved.

Library Services There were over 1.4 million customer interactions with Library Services during the 2016-17 financial year. Interactions include loans, database access/website visits, in-person visits and participation in classes and programs.

Artspace school holiday

program

190 children and adults attended the free drop-in style school holiday program featuring Australian South Sea Islander craft activities over the last 3 days of the month.

MECC & EVENTS Attendance 97% of the targeted 175,000 attendances was achieved. This is

the strongest result since 2013/14. The MECC saw an

additional 24,700 people through the doors during this fiscal

year.

The Footy Show The MECC hosted the Footy Show Live in the convention centre

this month the team received strong praise from the Channel

Nine NRL Footy Show crew indicating they would love to return.

CORPORATE COMMUNICATIONS & MARKETING

Mackay Pride Show Stand

Strong response from council programs in establishing a presence at the Mackay Show. Feedback has been very positive and there was good engagement with the community on the Mackay Waterfront proposal, the free native plant giveaway and the lucky entrant competition of a trip to Origin 3 in Brisbane.

Origin Fan Day

Massive turnout by residents to welcome the Queensland Origin heroes. The program initiated Facebook live recording of the street parade and produced a special video to capture the day


HEALTH & REGULATORY SERVICES

Mackay Show Environmental Health Officers carried out food safety inspections of food businesses and compliance was high. Local Laws and Development Compliance Officers distributed information and provided advice regarding responsible pet ownership and pool fencing and safety in conjunction with council’s display.

Pioneer Valley Show Pest Management and Local Laws Officers distributed information and provided advice regarding weed control, wild dog and feral pig control, and responsible pet ownership.

EMERGENCY MANAGEMENT (EM)

Communication Project A project is underway to investigate and provide possible solutions to the communication network issues experienced during TC Debbie in the Mackay Region.

Report: Flooding in Sandy Creek Catchment post TC Debbie

Information was provided for the independent assessment conducted by the QLD Chief Scientist. The report will be tabled with the Minister of Energy, Biofuels and Water Supply.

Council received a Petition regarding Shoal Point Beach Boat/Trailer Parking at the Ordinary Meeting of 22

February 2017. The Petition was referred to the Community Engagement Committee Meeting of 19 April

2017, where it was resolved that the matter lay on the table until the July Committee Meeting to allow officers

time to review and gather information.

More time is required for review and consultation, therefore, it is recommended that the Committee endorse

the report being deferred to the September Committee Meeting.

Bridget Mather Director Community and Client Services


Workplace Health & Safety

Summary Four incidents were reported during June.

For the 2016-17 year, there have been three lost time injuries, with a total of six days lost. No lost time

injuries or lost days were recorded in June.

Incidents and Injuries

There were two injuries to MRC employees recorded in June:

Soap in a bathroom dispenser caused a mild allergic reaction.

After handling a dog a worker slipping on wet ground and suffered an upper leg strain.

Each incident is investigated and appropriate corrective measures implemented, to reduce future risks.


Lost Time Injuries & Days Lost

Department

2012-13 2013-14 2014-15 2015-16 2016-17

LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost

Corporate Communications

Community Lifestyle 1 9 3 98 2 4

MECC & Events 1 2 2 57 1 11 2 4

Emergency Management

Health & Regulatory Services 1 4 1 2

Community & Client Services 3 15 5 155 1 11 2 4 3 6

Glossary

Incident Any unplanned event resulting in, or having a potential for injury or ill health.

Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one day / part of a day or more

Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and Medical Treatment Injury (MTI)


Council in Community Mackay Regional Councillors' community visits in June included:

A tour of the Mackay Rehabilitation Hospital

A tour of the Harbour and the Volunteer Marine Rescue

Lambert's Beach Lookout

A tour and briefing of the PCYC facilities The day concluded with a community catch up at Mackay Golf Club


Community and Council Happenings

“Abora” Book Launch Party Sunday 23 July – Australian South Sea Islander Hut, 9 Lagoon Street, West Mackay, from 3pm – 4pm

2017 Queensland Community Achievement Awards – nominations now open - The Queensland Community Achievement Awards are designed to encourage, acknowledge and reward the valuable contributions individuals, communities and businesses are making throughout Queensland. Nominations can be completed online.

Art Sunday Twilight Film: TANNA Sunday 6 August - Civic Precinct, Gordon Street, from 6pm.. Commemorating 150 years since the arrival of South Sea Islanders to Mackay, Artspace proudly presents a free public showing of Tanna, an award-winning Australia/Vanuatu co-production film. Tanna is a ‘Romeo and Juliet’ story set in one of the world's last true tribal societies.

Community Grants Training – Dudley Denny City Library, 134 Victoria Street (Thursday 20 July), 5.30pm – 7pm. All you need to know about applying for Mackay Regional Council grants! Council’s grants are now online.

Community Strengthening: Board Development Conference Local, not-for-profit groups and organisations across the Mackay region are invited to participate in this free, one-day conference presented by: Rio Tinto, through the Hail Creek Mine Community Development Fund; the Sarina Community Bank® Branch Bendigo Bank and; Mackay Regional Council. This tailored conference will provide participants with an opportunity to engage with professionals to further their skills in a range of areas including: governance; succession planning; strategic planning; sponsorship attraction and; marketing.

Sarina - Bob Wood Cultural Hall, Anzac Street, Sarina - Thursday, July 27, 8.30am – 2.45pm; Pioneer Valley - Tommy Webster Community Hall, Bold Street, Walkerston Friday, July 28, 8.30am – 2.45pm; Mackay - CQ University Mackay City Campus (Building 3), Sydney Street, Mackay Saturday, July 29, 8.30am – 2.45pm

Deaf Services Queensland Mackay Coffee Meetings – Last Friday of each month. Hard of Hearing and Deaf Community members, friends and family are invited to get together to meet new people, see old friends and meet Deaf Services Community Development Officer. 26 May - Uneek 166 Shakespeare St; 30 June – McDonalds, Sams Rd; 28 July - Jamaica Blue Sydney Street.

Enhancing Emotional Health The Mackay Women’s Centre, Shakespeare Street. Seven-week program, every Wednesday from 20 July – 31 August, 12pm – 2.30pm. A Self-esteem and empowerment program for women.

Mackay Kart Club is looking for Volunteer Karting Officials - The Mackay Kart Club is looking for community-minded people interested in being a part of their family-friendly Club.

Mackay Providers Day Thursday 20 July – Shamrock Hotel, 9am – 2pm. Service providers, charities, not-for-profit organisations and community support groups are invited to participate in this free event. Learn about services provided by Kidney Support Network (KSN), network with other providers, distribute resources promoting your own services..

Mackay Seniors Expo 2017 Exhibitor registrations are now open for the Mackay Seniors Expo 2017.

This will take place on Tuesday August 22, from 9am – 1pm in the ‘Big Sheds’, Mackay

Showgrounds

Mackay Sleepout Wednesday 9 August – Bluewater Quay, River Street, from 6.30pm (overnight). An event to raise awareness about homelessness in Mackay.


Matsuura student visit 4 – 11 August 2017 Every year Matsuura City, Japan (our Sister City) sends a group of students accompanied by two chaperones to Mackay for approximately seven days. This year we will have 14 students and 2 chaperones arriving from Matsuura Friday 4 August and departing Friday 11 August.

Northern Beaches Neighbourhood Watch ‘Shed’ Saturday 22 July – Shoal Point Beach Park, 7am – 9am. Men’s and Boy’s Breakfast at Shoal Point Beach Park..

PAYCE North Queensland Sports Encouragement Bursary Mackay Regional Council and the North Queensland Sports Foundation are calling on young athletes and future sports stars to nominate. The winners will receive a unique embroidered track suit jacket along with a cheque for $650. Nominations close Thursday 13 July.

Queensland Coastal Conference 2017 This conference will be held at Airlie Beach, 5 – 7 September and brings together a wide range of coastal professionals from local, state and federal government, universities, research centres, regional bodies, consultancies and industry from across a spectrum of disciplines including coastal management, catchment management, engineering, community engagement, policy and planning, to share exchange experiences, perspectives, insights and the latest cutting-edge developments in research, policy, planning and on-ground project outcomes.

Responsible Pet Open Day Saturday 29 July from 9 am – Front Lawn Council Administration Building. An opportunity to register your pet, learn more about responsible pet ownership and pick up some free giveaways including chew toys and dog leads.

Schools Tree Planting Day, Platypus Beach - Friday 28 July - 9.30 am.

Shed Happens Mackay Wednesday 19 July – Mackay Christian College Trade Centre, Quarry Road, North Mackay, 6.30pm – 8.30pm.

Tai Chi for Health Beginners Classes These are being held on Tuesday 9.30am - 10.30am and Wednesday evening 5.15 pm - 6.15pm at the Andergrove Community Hall, Celeber Drive Andergrove.

U3A Art Exhibition Opening Friday 25 August – Mackay Town Hall Upstairs Studio, 63 Sydney Street, from 6.30pm. Sponsored by Artspace Mackay Community Exhibitions Program. The official opening will be at 6.30 p.m. Friday 25th August and the exhibition will be open daily from 10am – 4pm to the 3rd September. .

We are Queensland small grants program – applications now open This grants program is designed to assist Queensland-based not-for-profit organisations, eligible community groups and local councils to undertake community-led initiatives during 2017–18 to build social cohesion in Queensland communities.. Applications close 9pm, Friday 11 August.

Women’s Educational Program: Domestic and Family Violence – Mackay Women’s Centre, 418

Shakespeare Street, Every Tuesday, 11am – 2pm. This is a free 7-week educational program facilitated by workers from the Domestic Violence Resource Service.

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Community and Client Services Monthly Review 1 - 30 June 2017

-

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

14,000,000

16,000,000

18,000,000

Operating Result

YTD Actual YTD Budget

-

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

1,800,000

2,000,000

Capital Expenditure

YTD Actual YTD Budget


Community Lifestyle

Community Programs Activity Measure

Number of Community Enquiries 836

Sarina Neighbourhood Centre - meeting rooms

utilisation

10 bookings involving 62 members of the Sarina

community

Number of Emergency Relief Assistance Packages

Provided

21

JP Services provided to community 28

Community Development Community recovery efforts continue with Community Programs team members supporting a co-ordinated outreach program following Tropical Cyclone Debbie. Popup outreach continues in the Sarina Range, Koumala and Eton communities. With a decline in the number of requests for material assistance from the community, the GIVIT application process facilitated by Community programs has now closed. Any further requests will be referred to the established Emergency Relief and support agencies operating within the region. Queensland Day was recognised in Sarina with a celebration held at the Field of Dreams on 4 June. The activity was supported by the Sarina District School Chaplains, Sarina Youth Centre and Margaret Ross who co-ordinated entertainment. Following the release of the State Government’s Housing Strategy, the local Whitsunday Isaac Mackay Housing and Homelessness Action Network (of which MRC is an active member) will host a Housing and Homelessness Forum in Mackay on 3 August. MRC will assist in the development of strategies and priorities for homelessness and housing specific to the Mackay region. Applications to both the Community Grants and the Natural Environment grant programs opened following the adoption of the council budget. The amount of funding available through the Community Grants program has increased to $260,000 per annum, with the funding limit increased to $10,000 per application. There will now be 3 rounds per year closing in August, February and April. The first round of applications will close on 4

August. Applications can be made through the online grant management system at https://mackay.smartygrants.com.au/

The first round of applications for the Regional Arts Development Fund for the 2017/18 financial year will open 4 September and close 4 October. The ASSI (CAMS) officer facilitated a further round of Australian South Sea Islander youth engagement workshops during the month in review. Young people from the Innisfail community attended the workshop held on 10 June.

https://mackay.smartygrants.com.au/

Community and Client Services Monthly Review 1- 30 June 2017

In addition, two cast net workshops were held in Mackay to further enhance cultural skills of members of the community. As a result of these workshops, participants will hold a display and demonstration at the Australian South Sea Islander Family Day in August.

Community Meetings / Events / Interagency Meetings. 63 meetings and events were held, highlights included: Organisation of free Community Grant Training sessions to take place at Gordon White Library on Thursday July 13, 5.30pm – 7pm and Dudley Denny City Library on Thursday July 20, 5.30pm – 7pm.

Sister Cities Program Itinerary planning is well-advanced as we prepare to welcome fourteen students and two chaperones from Matsuura to Mackay on 4 August. Ten residents, including Deputy Mayor Cr Amanda Camm, have confirmed their participation in this year’s citizens tour to Matsuura. The tour group will leave Mackay on 21 September 2017. The group will be joined by two other Mackay residents on arrival in Matsuura.

Sport & Recreation 4 meetings / events and 74 contacts were managed during the reporting period, highlights included:

Sport and Recreation attended an 80% Design & Safety workshop for the Mackay Regional Sports Precinct. The Plans have been revised based on the group’s feedback and the updated plans presented to council for further review.

Applications are currently open for the Payce North Queensland Sports Encouragement Bursary. Local athletes under the age of 17 who are achieving the required standard in their chosen sport can nominate for the bursary on council’s website. The Sport and Recreation team, together with staff from Property Services, met with clubs utilising McLennan Park, Walkerston, to resolve electricity metering issues within the precinct. A funding application to the State Department of National Parks Sports and Racing for the development of a Regional Sport and Recreation Plan has been successful. Organisations with appropriate experience will be invited to quote for the project in the coming month.

Museums Sarina Museum Open: Tuesday, Wednesday and Friday from 9am to 2pm. Visitors: 66 Volunteer hours contributed: 396

Mackay Museum Open: Tuesday, Thursday and Sunday from 10am to 2pm. Visitors: 42 Volunteer hours contributed: 193

Pioneer Valley Museum Open: Tuesday to Thursday 9.30am to 2.30pm Visitors: 86 Volunteer hours contributed: 262


Greenmount Homestead Open: Sunday - Friday 9.30am - 12.30pm Visitors: 243 (includes 4 schools): Volunteer hours contributed: 155 Museum volunteers are currently preparing content for exhibitions to be held in 2018.

In-kind Assistance requests 10 applications processed during the reporting period to the value of $2,618.24. Junior Sporting Grants 3 applications processed to the value of $300.00.

Better Community Building

Fund Update Amount Funded $

Milestones

Met Comments

Bakers Creek Tigers

Australian Football Club

Changeroom Upgrade

$25,000.00

The club is currently obtaining drawings and

plans. They are also sourcing a quote for the

scheduled works.

Brothers Bulldogs Junior

Rugby League Club

Facility Establishment

$80,000.00 Currently evaluating options for asset

procurement.

Eastern Swans Australian

Football Club

Fencing of the Perimeter

$30,000.00

Currently awaiting finalisation of water main

construction across footpath (being undertaken

by MRC and will take 8 weeks). Works will

commence thereafter.

Eungella Community

Development Association

Amenities Building

$250,000.00

Delays with the private certifier approval

process had stalled the project temporarily.

Now waiting for the builder to reschedule the

start date. Sewerage system upgrade to be

installed on 11 July 2017.

Habana and Districts

Progress Association

Church Relocation and

Community Facility Project

$100,000.00 - Awaiting details.

Mackay Aero Club

Roof Replacement $50,000.00 The work to replace the roof of the Mackay

Aero Club clubhouse has been completed and invoicing is expected soon.

Mackay Area Fish

Stocking Association

Hatchery Emergency

Backup Generator





Milestones

Met Comments

Mackay Basketball

Incorporated

Grandstand – Court 4

$100,000.00 Soil testing has been carried out.

Mackay Brothers Football

Club

Water Retention/Irrigation

Project

$100,000.00 Soil testing scheduled to be completed in July.

Mackay Junior Rugby

League Association

Clubhouse Stand, Shelter

and Lights

$80,000.00 Currently waiting on arrival of materials to

enable works to commence.

Mackay North Horse and

Pony Club

Completion of Stage 1

Upgrades/Minor Works

$50,000.00 Operational Works Permit application process

currently being undertaken.

Mackay Pioneer BMX Club

Track Redesign and

Upgrade

$120,000.00

Preliminary concept designs for the new track

have been received. Feedback from the

committee has been overwhelmingly positive.

The club sourcing soil supplies and will shortly

apply for an Operational Works Permit.

Mackay Rowing Club

River Bank Stabilisation $100,000.00

Met with a relevant council Officer to discuss

and seek input on the works to be undertaken.

Mackay Tennis

Association

Replacement and

Upgrading of Lighting

$119,000.00

Engineering works continuing to enable

structural certification of existing poles and

footings. Final inspection of lighting footings

underway, with a report expected soon. New

poles and LED fittings will be ordered on

receipt of the report.

North Mackay Saints

Australian Football Club

Facility Enhancement


Palmyra Drag Racing Club

Burnout Pad $26,000.00

Cleared the area to prepare for the first

concrete pour.

Pioneer Tennis

Stage 2 – Building ITF

Courts

$80,000.00 Currently awaiting transfer of $90K from

successful Queensland Government grant

application. Once received, the project will be




Milestones

Met Comments

put out for tender.

Pioneer Valley Golf Club

Buggy Shed $75,000.00 - Awaiting details.

Seaforth Bowls Club

Irrigation Water Storage $50,000.00

The bores have now been drilled and tested

over a few days. The pad for the tank is due to

be dug soon. Currently waiting for the supply

of power points to the site and a contractor to

provide prices for a small holding tank and

pump, so a decision on which tank to order

can be made.

Southern Suburbs Junior

Rugby League

Complete Lighting on

Fields 3 and 4


The Scout Assoc of Qld –

Central Coast Region

Construction of Machinery

Workshop and Storage

$39,000.00

Application has been approved and a deposit

has been forwarded to the builder. The shed

kit is expected to arrive on site within the next

4 weeks. Work has commenced on the

removal of the existing building and shed pad.

The Valley Theatrical

Players Inc

Pinnacle Playhouse

Upgrade


Western Suburbs Rugby

League Football Club -

Undercover Lawn Bowls

Green

$250,000.00 Awaiting outcome of Federal Funding

application.

On Track/ Completed

On Watch

Behind Schedule


Libraries

Library Highlights

0

5000

10000

15000

20000

25000

30000

Dudley Denny Gordon white Mirani Sarina Walkerston Mobile

Jan Feb Mar April May June

MRCLS 2017 People Visits by Branch and Month


Service/Activity YTD Achievement Annual KPI RAG Status Comment

Library Loans 678,460 620,000

KPI exceeded

Database Hits 49,687 25,000

KPI exceeded

Social Media Followers

Facebook: 2,939

Instagram: 671

Total 3,610

1,500

KPI exceeded

In-Person Visits 413,579 400,000

KPI exceeded

Web Visits 302,972 300,000

KPI exceeded

Active Volunteers 68 65

KPI exceeded

Programs/Events/Classes 28,271 25,000

KPI exceeded

Library Services continues to grow its Social Media followers through an active campaign to

encourage engagement with the on-line community. This has included making a variety of attention-

grabbing posts highlighting upcoming programs, new resources and services.

School holiday programs are proving to be popular with a range of activities from robotics to table top

games.

Our On-Line database services continue to show strong growth.


Artspace Mackay Current Exhibitions - Artspace Mackay

Gallery One

No Human Being is illegal (In all our glory) Deborah KELLY (Touring exhibition)

Originally created for the 19th Biennale of Sydney (2014) this exhibition comprises 20 life-sized photographic

portraits realised through ongoing discussion, exchange and art making between the artist, the subjects and

the contributors. The subjects represent a fascinating cross-section of contemporary Australia with each

portrait telling an intimate story of the subject’s life. Without the barriers of language, culture, religion,

sexuality, gender or race, this collaged imagery explores the human narrative.

Where are the originals? Once were photographs... Peter LYSSIOTTIS (Touring exhibition)

Where are the Originals? slows down the frantic pace of photography in the modern era, pausing for a breath

in the rush to capture every moment by taking an over-the-shoulder look at photography and interrogating it.

Lyssiotis’ process of scratching, erasing, sanding and over drawing an existing image is a way of drawing

those photographs, which have been made and already reproduced back to their essence… light. Based on

two series of works, these works look at the challenge of making visible that which the photographer has not

foreseen, revealing, in the process, what was hidden in the original, with a view, always, to reach for those

unexpected levels of poetry (and perhaps humour).

Gallery Two A &B

PROTECTION – Jud WIMHURST (in house curated)

As a firm believer that DIY, research and experimentation is an important part of his practice, Wimhurst will

often source a completely new material and explore its capabilities or master a new technique, or even make

the necessary tools to do a specific job from scratch. Conceptually, his sculptures are inspired by

consumerism, design, pop culture, mortality and humour - and the point at which these themes may meet or

intersect.

Gallery Three

Liminal spaces: escaping the frame (in house curated). Glenda HOBDELL. A new media installation by local

artist Glenda Hobdell presents alternate views that are informed by the experience of two caves – one in

Hungary, the other in Australia. A synthesis of immense hanging panels, animated videos, light projections

and sonic effects reveal an interplay between light and dark, reflection and shadow, positive and negative, still

and moving, physical and digital.

Public Programs

BMA Kidspace remains Artspace Mackay’s ever-popular art, craft and music program for toddlers and

their carers. The June event attracted over 65 participants.

Kids Art Club for Term Two facilitated by Pam Hutley and Jodie Kearns was very successful, with positive

feedback received from parents and carers. Terms three bookings now open.

Artist talks with Glenda Hobdell and Peter Lyssiotis on June 10 were well-attended by 22 interested

participants.

June has been a busy month for youth programs, with 12 Youth Ambassadors being treated to a talk by

Artist-in-Residence, Emma Lindsay, on her project to date. A group of 40 students from Finch Hatton

State Primary School attended a gallery tour on June 2 and over.


Service/Activity YTD Achievement

June 17

YTD Achievement

June 16

Comment

Visitors: Artspace

7,793

8,716

Lower numbers than previous

year due to a month-long

closure for refurbishment

Volunteer hours 185.5 - Not reported 2016

Web Visits 17,928 -

Total Number of e-Newsletter Subscribers

1,795 1,276 Increase due to survey on iPad accessible to visitors

Facebook Subscribers 4,609 3,699

Exhibitions 8 6

Public Program Participants

1,989 2,133 Lower numbers than previous



Public programs (inc tours, BMA Kidspace, workshops, exhibition openings, markets, etc)

43 45 Lower numbers than previous



Community Engagement Status of Community Engagement (CE) Activities

Project Name: description of

activities Department

Area & Councillor

Current Action (What CE is currently

doing)

Future Actions

(What is the next CE step)

Charles Hodge Avenue & Malcomson Street intersection upgrade: planning consultation with residents and businesses regarding intersection upgrade (installation of traffic lights)

Engineering & Commercial Infrastructure

Northern Suburbs - Cr

Justin Englert & Cr Fran Mann

Completion & archive

Animal Management Strategy

Community & Client Services

All Councillors

Reporting Completion &

archive

Community Development Strategy


All Councillors

Reporting Completion &

archive

PayStay City Centre Parking Initiative


All Councillors





Area & Councillor


doing)

Future Actions


Beaconsfield Heights Roundabout and Intersection

Development Services



Planning Planning

Northern Beaches Community Hub


All Councillors

Planning Planning

Davey Street - Water Main Upgrades




Letters/Emails Completion &

archive

North Street Park Refurbishment


Western Region - Cr

Ross Walker & Ayril Paton

Letters Connecting Mackay

Stakeholder Meetings


Mackay Regional Sports Precinct


All Councillors

Planning Planning

Nebo Road Bore Upgrades


City - Cr Kevin Casey & Cr Amanda

Camm

Letters Completion &

archive

Campwin Beach Pipeline Upgrade


Southern Region - Cr Martin Bella & Cr Karen

May

Planning Planning

Glenella Road Upgrade (Civil Projects)




Engagement with stakeholders

Engagement with

stakeholders

Mackay Fishing Strategy

Development Services All

Councillors Completion & archive

Mansfield Drive Park Upgrade




Letters Connecting Mackay

Stakeholder Meetings

Letters Connecting

Mackay Stakeholder

Meetings




Area & Councillor


doing)

Future Actions


Queens Park Adventure Playground Phase


City - Cr Kevin Casey & Cr Amanda

Camm

Planning

Letters Connecting

Mackay Stakeholder

Meetings

Land for Lease - Holack Street, North Mackay

Organisational Services



Letters

Letters Emails

Stakeholder meetings

Redeveloping Mackay’s Waterfront


Councillors

Connecting Mackay Connecting

Mackay

Northern Beaches Safe Swim (Bucasia Beach Swimming Enclosure)


North Coast & Beaches - Cr Laurence Bonaventura & Cr Ross

Gee

Planning

Meetings Connecting

Mackay Community

Day Letters/Emails

Coastal and Inland Flood Hazard Adaptation Strategy


Councillors Planning

Connecting Mackay

Letters/Emails Stakeholder

Liaison

Mackay Regional Council Corporate Plan


All Councillors


Ram Chandra Park Toilets - Slade Point




Letters Emails

Community Meetings Reporting

Vic Bridger Park - Calen Development Services

North Coast & Beaches - Cr Laurence Bonaventura & Cr Ross

Gee

Letters Emails

Community Meetings Reporting

VMX - Mirani Community & Client

Services

Western Region - Cr

Ross Walker & Ayril Paton

Planning

Face to Face meetings Letters Emails




Area & Councillor


doing)

Future Actions


Sarina Revitalisation Project


Southern Region - Cr Martin Bella & Cr Karen

May

Connecting Mackay Connecting Mackay

01234567

Community Engagement Activities by Program

1 to 30 June 2017


Mackay Entertainment & Convention Centre and

Events Overview

Overall attendances 2016-17 are 17% higher than last Financial Year.

97% of the targeted 175,000 attendances was achieved. This is the strongest result since 2013/14.

The MECC saw an additional 24,700 people through the doors during this fiscal year.

The MECC hosted in the month of June several live performances. These included, the children’s

shows Mr Stink, ERTH Prehistoric Aquarium and the Wiggles as well as Lee Kernaghan in concert,

RACQ CQ Model search, Avenue Q, Eclipse Dance and Illusion spectacular and The Australian

Musical Theatre Workshop.

The MECC hosted the Footy Show Live in the convention centre this month the team received strong

praise from the Channel Nine NRL Footy Show crew indicating they would love to return.

The MECC received strong attendances for the Shell Questacon Family Circus – 2650 > organisers

say they will try to make Mackay an annual stop on their national tours.

MECC assisted/provided in-kind support to several events this month including the Frank Marchetti

Memorial, Origin Fan Day Luncheon, Parks and Leisure Australia Conference, the NRL Footy Show,

an Elton John Media Launch

The Friends of the MECC donated 569.05 volunteer hours for the month of June.

Business Events Development

Overall number of conferences/trade fairs jumped from 20 to 25 events this year.

The Australian Wagyu Association Confirmed 500 delegate Conference for May 2018

The Asian Silicon Society has confirmed a 300 delegate Conference for October 2019 (150 delegates

are anticipated from Asia, EU and US). The conference organiser will present a short Powerpoint

presentation about Mackay region to the 2017 event in Jinan, China in August.

Festivals and Events

Mackay City Centre Easter Carnival The team surveyed patrons post event and the event was well received. Festivals & Events team will work with economic development and the City Centre traders to further develop this event in 2018. Festival of Arts


The Mackay Mazda Festival of Arts has been tracking well with the community. Tickets are on sale and the program has already sold over $32,000 in tickets to festival events. Numbers are projected to increase over the next week leading into the first weekend of the festival. Nine free community workshops have been held in the lead up to the DBCT Illuminate event which is attracting huge participation. The workshops have created more than 350 lanterns and the installations will also include hundreds of glow in dark and UV lit creations and large scale projections. Social media reach in the lead up to the festival grew this month:

Social media – 67,674 people reached

Post Engagements – 14,277 people engaging with posts on page

Videos – 2,020 total video views

New Likes and Followers – 479 new likes this month The Mackay Mazda Festival of Arts is all set to be delivered from 7 – 16 July 2017. Global Grooves Applications for cultural performers and cultural food vendors are now open online at

http://themecc.com.au/festivals/global_grooves.

Programming for the stages is well underway and the community stakeholders are due to meet again in

August.

Target as at JUNE 2017 Comments

Number of Performances fully cost recovered

50% 57% Exceeded Target

Minimum number of catered functions (excluding performances)

140 110 79% of target met

Average attendance at events

Auditorium 550 Auditorium 438 Target not met

Foyer/space 100 Foyer/space 251 Exceeded Target

Halls 600 Halls 654 Exceeded Target

One Hall only 200 One Hall only 317 Exceeded Target

Number of non-utilised days

90 80 Exceeded Target

Number of Performances at the MECC


Number of Conferences/Expos


http://themecc.com.au/festivals/global_grooves


Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

40 34 85% of target met

Number of Student Attendances

2,000 2,656 Exceeded Target

Number of workshops > Youth

6 8 Exceeded Target

Number of engagement workshops/activities

5 8 Exceeded Target

Yearly occupancy of facility

175,000 169,789 97% of target met

Customer Hire Satisfaction

80% 95% Exceeded Target

Number of regional events assisted through either financial or in-kind assistance


Number of regional events ticketed



Corporate Communications and Marketing

Overview

Two key deliverables in June with the annual Mackay Show Stand and the production of material and media

to support the 2017-18 council budget.

Twelve (12) different programs within council were part of the Mackay Pride Show Stand, which this year

included a major lucky entry prize of a trip for two to Origin 3 in Brisbane. Approximately 1500 entries were

received for the competition, over 1500 water bottles were given away and nearly 2000 native plants were

distributed during the three-days of the show.

The program prepared pre-budget media material and the “what you get for your rates” info graphics for

Budget Day release. This included producing two Facebook videos on the budget to better inform local

ratepayers about the features of the 2017-18 document.

The arrival of the Queensland Origin side on June 14 was another significant event, with the program going

live on Facebook with the Street Parade and uploading a specially produced Facebook video of the day. It

received strong engagement on the day with a reach of 23,218.

70 new citizens pledged their allegiance to Australia at a Citizenship Ceremony on Queensland Day June 6.

The advertising-marketing campaign for the 2017 Festival of Arts was implemented in June, including TV,

radio commercials and social media marketing for the event in July

The revised Corporate Plan was finalised and endorsed by council at the Ordinary Meeting in June.


Website visits to council-owned websites - June 2017

Average visitation duration is about 2 minutes 20 seconds


Monthly trend for website visits for mackay.qld.gov.au

Annual visitation to council website for 2016-17 was 892,846 – a 16% increase on the previous years’ figures

The spike in March due to Tropical Cyclone Debbie had a significant impact on overall website visitation.


eNewsletter Subscribers as at June 2017

Artspace: 1795 (Last month: 1797)

Botanic Gardens: 1315 (Last month: 1314)

Community Development: 1275 (Last month: 1275)

Council Connect: 2623 (Last month: 2639)

Library: 2368 (Last month: 2372)

Creative Mackay Ebulletin: 1368 (Last month: 1370)

Recreation Services: 1186 (Last month: 1215)

Mackay Region Planning Scheme 1397 (Last month 1396)

Social Media trends

Facebook:

Fans: 20,324

Twitter:

Followers: 2,356

Instagram:

Followers: 1,354

YouTube:

Video views:779

Linkedin:

Followers:1558


Top four engaged videos in – June 2017

Total of 195 council-related stories for June 2017.

31

157

0 1

6

Media Monitoring Break-Down June 2017 News Clips/Articles

Seven Television

Daily Mercury/Midweek

LG Focus

Council Leader

Courier Mail


Advertising-Marketing & PR spend across all council programs to June 2017

Significant increase in June is largely due to End of Financial year coupled with events such as the Mackay

Show, Mackay Festival of Arts and Pet registration campaigns. There was also preparation for a marketing

campaign for the new Mackay Region Planning Scheme.

Operational advertising spend 16/17 X



Overview

Work continues for the Emergency Management Team (EMT) with post wrap-up from Tropical Cyclone (TC)

Debbie. This includes assisting with Natural Disaster Relief and Recovery Arrangements (NDRRA) claims, local

and district recovery groups and implementing lessons learnt and recommendations from TC Debbie.

Two Cyclone Shelter training courses have been conducted for Sarina council staff and members of the Mackay

Local Disaster Management Group (LDMG) and District Disaster Management Group (DDMG).

A new Emergency Liaison Officer has been appointed for the Halliday and Ball Bay area.

The Flooding in Sandy Creek Catchment post impact to TC Debbie is currently part of a report being collated.

by the Queensland Chief Scientist (Independent Assessment) to report to the Minister of Energy, Biofuels and

Water Supply. Mackay Regional Council is providing information to this report.

Emergency Management is leading a project to identify and report on the communications issues experienced

across the region during and post TC Debbie. A brief has been developed and has been advertised on Q-

Tender to appoint a consultant. This consultant will investigate the communication network issues and provide

options for solutions. These options will be tabled at the Mackay LDMG for discussion.

Exercises;

EMT assisted Mackay Airport in preparations for their Table Top Exercise later in the year.

Activity Event Comments


Mackay Fire Management Group Meeting, 07/06/17.

Identify areas of fire risk in the Mackay Regional Council area and discuss plans. Chaired by Rural Fire Service Queensland.

Middle Creek Dam debrief EMT continue to work with Council water team in developing the Emergency Action Plan for Middle Creek Dam post TC Debbie.

UPS Drone Presentation by RPS Mackay

Presentation to council staff to look at the benefits of drones post impact to disasters but also look at benefits of drones during preparatory type activities i.e. beach contours etc.

SES Activation – Sarina SES members provided assistance to QPS with traffic management at an accident site

Activation - Mackay SES members provided assistance to QPS with the Qld State of Origin Parade held in the CBD


Emergency Management Capital Projects & Facility Upgrades

Project Phase Phase %

Completion Budget Time Comments

Ness Street SES Facility

Upgrade Project

Plan and

construction

25% Fuel tanks have been removed. Soil removed is still on site for 1 to 4 weeks and then will be tested. Tenders have been received for construction of new facility.

River and Rainfall Alert

Stations Project

Plan and

construction

41% Tender for installation evaluation completed. Commence installation of alerts week ending the 9

th

July.

Communication Network

Issues, TC Debbie

Advertised

Q-Tender for

Consultant

5% Investigate current

communication network

issues experienced during TC

Debbie for the Mackay

Region and provide options

for solutions.


SES Membership Numbers

Mackay Regional SES Unit Hours

0

20

40

60

80

100

120

140

ArmstrongBeach

Calen CampwinBeach

Koumala Calen Mackay Midge Point Mirani Sarina

SES Membership Numbers June 2017

Active Probation Reserve Applicant

Group Operations Training Admin Maintenance Comm Ed Total

Armstrong Beach 1.5 0 5 0 3.5 10

Calen 53.25 32.25 8 0 0 85.5

Campwin Beach 0 0 2.5 0 0 2.5

Koumala 0 0 0 0 0 0

Mackay 0 390.5 44 72.75 0 506.75

Midge Point 0 0 0 0 0 0

Mirani 0 64.75 2.75 4.25 0 71.75

Sarina 7 36 15 7.75 3.5 69.25

TOTAL 61.75 523.50 77.25 84.75 7 745.75


Health & Regulatory Services

Vector Control

The table below represents the mosquito control work carried out by the Vector Control team in June 2017.

Sites Inspected Sites Treated Hectares Treated

155 75 438Ha

Licensing and Approvals Summary for Current Month

Premises Premises

Inspected % Compliant

Level of improvement required

to reach compliance

New and

Renewal

Applications

Approved Minor # Major +

Accommodation 1 100%

Food 23 74% 26% 162

Outdoor

Entertainment/Event

Permit

3

ERA 3 100%

Skin Penetration 1 100% 1

Temporary Food 2 100% 7

Total 30 173

# Minor = small number and /or low risk requisitions required to be actioned by operator through an Officer

issuing a verbal direction, inspection report or letter. +

Major = high number and /or high risk requisitions required to be actioned by operator through an Officer

issuing a notice or improvement notice.


Proactive Patrols

Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments

6 June 2017 North Mackay 6 dogs on leash, 2 cautions

7 June 2017 Eimeo 7 dogs on leash, 1 caution

11 June 2017 Slade Point 17 dogs on leash, 2 cautions

14 June 2017 North Mackay 6 dogs on leash, 2 cautions

18 June 2017 Andergrove 4 dogs on leash

Pest Management

Baiting Programs for wild dogs and pigs in June 2017 – 35 hours spent on 55 properties

Surveying and spraying biosecurity risk weeds in June 2017 – 128 hours

Education and Training Sessions

Food safety training sessions are conducted for non-profit organisations and for food handlers at festivals

and events. School education includes responsible pet ownership and dengue fever awareness.

50

441

0

50

100

150

200

250

300

350

400

450

500

Food Training School sessions

Att

en

dan

ce Y

TD

Education & Training Sessions


Customer Requests

Throughout June 2017, 715 requests for service were received, compared with 731 for June 2016.

70% were completed in nominated timeframes. Health and Regulatory Services aim to complete

85% of requests for service within nominated timeframes, however, depending on the

circumstances of each individual matter and the speed at which compliance can be achieved using

compliance processes, timeframes for completion can be influenced.


Monthly Infringements Activity

The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 12 months.

Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for

disabled people, daily.

50

150

250

350

450

550

650

750

Tota

l

Regulated Parking Infringements Issued

Infringements Issued


0

5

10

15

20

25

30

35

40

45

50

Tota

l Local Laws, Environmental Health & Development Compliance

Infringments Issued

Local Laws Infringements Environmental Services Infringements

Development Compliance Infringements

Local Laws Infringements Environmental Services

Infringements

Development Compliance

Infringements

Animal Not Registered (4)

Failure to comply with Minimum

Standards (1)

Animal Wandering at Large (6)

Failure to comply with a

Compliance Notice (5)

Fail to comply with Dangerous Dog

Conditions (1)

Deposit Litter (1) Nil

community and client services - mackay council · community and client services monthly review 1-30...

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