community and client services

Community and Client Services Monthly Review 1-30 June 2021

1

Community and Client Services Monthly Review

June 2021


2

Contents

1. Highlights of the Month ........................................................................................................ 3

2. Workplace Health & Safety ................................................................................................. 4

3. Financial Performance - June 2021 .................................................................................. 6

4. Community Lifestyle .............................................................................................................. 8

5. Mackay Entertainment & Convent ion Centre and Events .......................................... 21

6. Corporate Communications and Market ing ................................................................... 25

7. Emergency Management .................................................................................................... 37

8. Health & Regulatory Services .......................................................................................... 40


3

1. Highlights of the Month Across the Community and Client Services directorate, highlights for the month of June 2021 include:

• Through a collaboration with Council and the North Queensland Primary Health Network, Jamie’s Ministry of Food team provided a 5-week cooking skills and food knowledge program in both Sarina and Mackay, attracting 214 participants from the community.

• Strolling Stories launched at the Botanic Gardens, showcasing 14 images from our local picture book ‘Birds Don’t Have Birthdays’ over a 350m looped path.

• Mayor Greg Williamson presented the Mackay SES Unit with the keys to their new Kawasaki ATV at the SES Complex in Mackay.

• One of our Emergency Management team was privileged to speak about our Person-Centred Emergency Preparedness project at the Queensland Disaster Management Conference hosted by the Local Government Association of Queensland.

• The Mackay Regional Council show display moved locations to a higher profile space this year – the ground floor of the 500 Pavilion. More than a dozen Council areas were represented, providing new features that attracted many visitors.

• Our new ‘Know your ‘burb’ website went live and is already proving very popular with the community. This has been a great collaborative effort involving staff from Corporate Communications & Marketing, Sport & Rec, GIS and Parks.

• The MECC welcomed 7,455 patrons through its doors during June, including 250 delegates who spent 3 days in our region attending the annual Queensland Association for State School Principals (QASSP) Conference, hosted by the MECC.

• Animal registrations for June were almost triple those of the same period last year, with 12,000 animals registered (compared to 4,500 in 2020). This increase is due to the promotion of the 1-month discount period, and a new process of reminding animal owners that their pet registration is coming due.

Angela Hays Director Community & Client Services.


4

2. Workplace Health & Safety

Summary

In June 2021: • Thirty-one safety interactions were undertaken. • Two site safety inspections were undertaken. • 100% of monthly action plans activities were carried out.

Eight incidents were reported in June, involving MRC employees, members of the public or contractors.

Incidents and Injuries

The following injuries to MRC employees were reported during June:

• A member of the public who attended the Sarina Neighbourhood Centre with mental health needs which could not be supported by MRC staff became aggressive and abusive.

• Lower back strain after mopping floors. • Upper back pain while executing a team lift. • Strained back muscles after lifting and moving heavy items over period of shift. • Scratch on arm from dog, which jumped up whilst cage being cleaned out.

The following incidents involving a member of the public or contractor were reported during June: • A member of the public scaled the Gordon White Library courtyard fence displaying suspicious and

erratic behaviour. Police were called. • Ankle injury whilst performing at the MECC. • Two members of the public were discovered by staff in back-of-house area at the MECC, looking for

toilets. They had walked through an open / unlocked door. Each incident is investigated, and appropriate corrective measures implemented to reduce future risks.


5

Lost Time Injuries & Days Lost

Department

2016-17 2017-18 2018-19 2019-20 2020-21

LTI Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost

Corporate Communications Community Lifestyle 1 3 1 13 MECC & Events 2 4 1 18 1 1 Emergency Management Health & Regulatory Services 1 2 1 1 Community & Client Services 3 6 1 1 1 18 1 3 2 14

For the 2020-21-year, two lost time injuries have been recorded: • In February a worker suffered a mild concussion after they bumped their head on a closing door. One

day was lost. • In March a worker suffered a knee injury after they tripped and fell at a library. Thirteen days over

March and April were lost as they recovered.

Glossary

Incident Any unplanned event resulting in or having a potential for injury or ill health. Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one

day / part of a day or more Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and

Medical Treatment Injury (MTI)

Community and Client Services Monthly Review 1 - 30 June 2021

6

3. Financial Performance - June 2021

Financial Performance Report % YTD Variance of YTD BudgetPeriod Covered: 1 July 2020 to 31 May 2021 YTD Variance favourable of budget

YTD Variance unfavourable, between 0% and 5% of YTD BudgetYTD Variance unfavourable, more than 5% of YTD Budget

RevisedBudget

YTDBudget Actual YTD

Variance Comments

4.01 - Community & Client Services Management 359,056 311,996 351,628 39,631 Variance due to timing of staff leave.4.03 - Community Lifestyle 8,167,759 7,356,488 7,134,999 (221,489) On target.4.04 - MECC & Events 3,540,191 2,990,913 2,623,863 (367,050) Increased revenues/ consumer confidence. Long term vacancies.4.05 - Corporate Communication & Marketing 1,746,123 1,517,616 1,501,188 (16,427) On target.4.07 - Health & Regulatory Services 3,452,162 2,705,678 2,378,372 (327,306)

4.08 - Emergency Management 62,557 (10,692) (77,598) (66,906) Minor underspend on grant funded project.

Operating (surplus) / deficit 17,327,848 14,871,999 13,912,452 (959,547)

Community & Client Services

Ahead of budget from increased revenue and reduced operational expenditure. Revenue for 2021/22 food business licence renewal payments have also been captured this month.

7


Financial Performance - 2018

-

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

14,000,000

16,000,000

18,000,000

July August September October November December January February March April May June

Operating (surplus) / deficit

YTD Budget YTD Actual

8


4. Community Lifestyle

4.1 Community Programs Community Enquiries aligned to business plan objectives:

• Community Building - 423 • Lifelong Learning - 24 • Civic Participation – 21

Number of Emergency Relief Assistance Packages provided – 14 Sarina Neighbourhood Centre meeting rooms utilisation – 14 bookings servicing 72 clients Occasions of JP Services provided to community – 4 Number of external bookings in Jubilee Community Centre for the month – 84 Total Jubilee Community Centre usage (internal/external) – 331 Community Development

Activity Comments

National Reconciliation Week 2021

In celebration of National Reconciliation Week, Community Programs organised a presentation from Yuwi Aboriginal Corporation to members of MRC’s senior leadership team. 18 MRC staff members attended the presentation which focused on their Native Title role. A second presentation to the executive leadership team is in planning.

In addition, Community Programs supported the planning and delivery of the ATSICHS Mabo Day celebrations during National Reconciliation Week.

Australian South Sea Islander (ASSI) Archaeological Dig

The University of Sydney is undertaking a community engagement and collaboration research project with the University of Queensland to conduct an archaeology study of ASSI in the Mackay region. The project has been in the planning stages for several years, previously postponed because of COVID restrictions. Relevant personnel (excluding the Sydney constituents) will be in Mackay from 12 - 24 July, with the dig happening at the old Homebush Sugar Mill site. CAMS Officer has been liaising with elders and community members, gathering interest in the project.

Jamie’s Ministry of Food Program

Through funding from the North Queensland Primary Health Network, Jamie’s Ministry of Food team provided a 5-week cooking skills and food knowledge program in Sarina and Mackay.

9


Community Meetings / Events / Interagency Meetings. 158 meetings and events were held or attended; highlights include:

The programs, held between 16 February and 16 April, attracted 214 participants from the community. This program also provided a Train-the-Trainer opportunity resulting in 3 locals developing the skills to continue delivering the program in our region should an appropriate location become available.

The following information has been provided by the Jamie’s Ministry of Food team as part of the completion report

Sarina After Hours program

Community Programs has been successful in receiving funding from North Queensland Primary Health Network to deliver after-hours youth programs in Sarina 3 evenings a week through the Sarina Youth Centre. The program is a pilot for 42 weeks and will run from September to April. 2 new positions within the Community Programs team have been funded to deliver the programming. Recruitment is currently in progress for the positions.

10


Sport and Recreation

CQ Regional Arts Services Network (CQRASN)

Community Programs partnered with CQRASN to provide 2 professional development workshops for local artists on ‘How to Photograph your Artwork’.

The sessions were held at the Caneland Collective shop in Caneland Central, with 28 participants attending the workshops.

Men’s Health Week In recognition of Men’s Health Week 2021, Community Programs coordinated an exhibition in the Jubilee Community Centre to highlight the local organisations that run male facilitated programs. The exhibition included works from the Seaforth Men’s Shed, Beaconsfield Men’s Shed, Iona West and Sarina Men’s Sheds, Shed Happens, The Real Mates Talk Suicide Awareness and Prevention Group and Reconcile Life. Members from the participating groups attended the opening of the exhibition on Monday, June 21.

Activity Comments

Active in the City

Active in the Regions 6 new programs will be rolled out in July as part of an initiative to engage rural/regional providers to facilitate subsidised activities:

• Child-Friendly Group Fitness - Sarina Range • Aqua Fitness - Sarina Pool • Aerobics - Sarina Field of Dreams • Pilates - Finch Hatton • Yoga - Finch Hatton • Child-Friendly Group Fitness - Dows Creek

11


Museums

Museum Comments

Pioneer Valley Museum Dates open: 25 May - 23 June Number of days open: 13 Visitors: 11 Social Media statistics: 10,488 reached, 2,334 engagements Volunteer hours: 216.75 • 900 items have been inventoried at the museum as part of the

Collection Rationalisation Program. • Volunteers at the museum completed ABC radio interviews with

Christy-Lee McQueen

Sarina Museum Dates open: 25 May - 23 June Number of days open: 14 Visitors: 218 Social Media statistics: 7,719 reached, 1,739 engagements Volunteer hours: 400

Mackay Museum Dates open: 22 May - 24 June Number of days open: 15 Visitors: 50 Volunteer hours: 200 Social Media statistics: 639 reached, 71 engagements

Greenmount Homestead

Dates open: 24 May - 23 June Number of days open: 15 Visitors: 101 (includes students accessing Greenmount via virtual excursion) Social Media statistics: 8,288 reached, 869 engagements Volunteer hours: 52 • Arbour construction is nearing completion.

• Staff and volunteers undertook conservation of silver objects in preparation for the Australian Garden History Society (AGHS) visit in July.

• Staff undertook cleaning of blinds and window screens.

• Staff treated and removed mould from the main bathroom.

• Staff created archivally sound storage for museum items.

12


Regional Arts Development Fund

Junior Sporting and Arts and Culture Grant 1 Junior Sporting Grants or Arts and Culture Grants was procesed this month, to the value of $150.00.

Regional Arts Development Fund (RADF)

The final round of the 2020-21 RADF grant program was awarded in June. 15 applications were received with a total request value of $66,678.06. All 15 applications were fully funded.

Name Category Approved

Brooke Andrews Professional Development $812.00

Mack PopCon Concept Development $3,100.00

Shelley Engwirda Young People $5,314.00

Kynan Sanderson Concept Development $3,600.00

Jason Chetcuti Re-Connect $8,000.00

Lyn Laver-Ahmat Projects/Programs $6,131.00

Thomas Dunbar Barry Projects/Programs $4,324.00

Leah McLean Green Arts $4,850.00

Mackay & District Pipe Band

Projects/Programs $6,648.00

The Valley Theatrical Players Inc.

Re-Connect $3,450.00

Mandy Brown Re-Connect $7,380.00

Janet Ambrose Concept Development $4,000.00

Sharon Ruhle Professional Development $850.00

Midge Point Craft Group Community Wellbeing $2,910.00

Eungella Community Development Association

Green Arts $6,808.00

13


InKind Assistance

Organisation Event Date Support Provided Amount The Good

Foundation Jamie's Ministry of

Food 18/2/21-24/3/21

2 general waste bins and 2 recycle bins emptied twice weekly, supply and empty waste-water pod

$2,399.20

Gum Valley Veterans &

Natural Terrain MX Club

Motorcycle Beach Races

4/07/2021 25 general waste bins, 20 recycling bins, 1x Roro skip bin, pump out of effluent waste removal, waiver of park hire fee

$2,681.50

Mackay Marina Run

BMA Mackay Marina Run

6/06/2021 20 general waste bins, 15 recycling bins, 200 witches' hats.

$349.24

CASA Homeless Expo 2021

2/06/2021 5 general waste bins $74.19

River 2 Reef Ride River 2 Reef Ride - Kids Colour Ride

13/06/2021 5 general waste bins $74.19

Pioneer Valley Agricultural

Pioneer Valley Agricultural Show

13/06/2021 60 general waste bins and 25 recycling bins

$685.25

Fragile X Association

Fragile X Awareness Day 22

July

19-25/07/21 Light up Sir Albert Abbott Administration Building orange and light up Library Self-loan Kiosks

$250.00

JNJ Slade Group Pty Ltd

Platypus Paddle 10/07/2021 10 general waste bins and 5 recycling bins

$198.94

TOTAL $6,712.51

14


4.2 Libraries Library Highlights

Activity Comments

Highlights

The launch of Strolling Stories at the Mackay Regional Botanic Gardens on 25-26 June provided the opportunity to showcase our local picture book "Birds Don't Have Birthdays" in a beautiful outdoor environment.

Featuring 14 panels over a 350m looped route, starting just past the Malta Garden and bocce court, it allows visitors to the Gardens to follow Berky the brush turkey on his travels around the Mackay Region.

Six of the picture book pages come to life using the wonders of augmented reality (AR) by simply scanning the QR Code on the panel.

The project was enabled through MRC collaboration between Libraries, Parks, Botanic Gardens and Economic Development, and was funded by two First 5 Forever Micro grants provided by State Library of Queensland, and we are extremely proud of the result.

Young People’s Services and First 5 Forever (F5F)

# of events: 59 (25 Baby Bounce,14 Toddler Time, 20 Story Time) # attendance: 842 School Holiday Activities # of events: 10 # attendance: 228 # new program initiatives:

• Strolling stories: F5F Micro Grant • Storytime at Pre-prep Multicultural playgroup at Neighbourhood house • Zoom professional Conversation with Inclusion Support on Language

rich environments for 0–5-year old’s • Uke for kids

The Launch of strolling stories combined with the ‘Wild Puppets with Ros’ show was a relaxing outing for local families. The strolling stories will remain in the gardens for the next 3 months allowing more families to enjoy the story walk with a technical twist.

https://www.facebook.com/mackayregionalbotanicgardens/?__cft__%5b0%5d=AZV2DU3isFDlG0zZAm7i_gfe37jEXpyxQmlnVUCcVS-tEPdTPa34AAD2G2wdZ63bntlN5JfFWBcqPUkVyZQKHWcr2rDohjjskX1CTS7F7M44Dv5dTCquIq4VLRAAit2jGqjvVuxOyeR2NZ6DaPPbR8W_&__tn__=kK-R

15


Community Outreach Programs

# of events: 60 Programs # attendance: 3,894

MRC Collaborative Programs: Community Programs, Local Laws and Emergency Management To optimise resources, the Young Adult and Community Outreach Teams have embarked on delivering key programs each quarter that are scaffolded to deliver programs for young adults and adults on the same morning or afternoon. It allows for one setup, one pack down and only a single trip to a location instead of two. This cross-team delivery has allowed for new programs and ideas through the collaboration.

The Community Outreach Team was out and about over the past month engaging at both the Pioneer Valley and Mackay Shows where the team interacted with over thirteen hundred residents. Numerous memberships resulted from these interactions, as well as connecting existing members to new parts of our online collections that they were unaware of.

Digital Literacy & Young Adult (DLYA)

# of events: 27 # attendance: 212 The DLYA team has initiated regular 4 weekly visits to the Valley District Youth Council, in partnership with Community Development. A consultative visit in May sought input from the Youth Council as to what they would like to see the library bring to the Valley. Their feedback included arts & crafts activities, coding and ‘Adulting’. We kicked off with Tie Dye and Photosensitive Ink.

Mid-year school holidays activities featuring Resin workshops have proved very popular and provided more opportunities to connect with youth and seek input as to future library youth programs. June has also seen the launch of another round of ‘Who Do You Think She Is?’ 10 new ladies have begun their voyage of discovery delving deep into the life of a female ancestor. Members of the ongoing group that meets fortnightly at Dudley Denny City Library are assisting the new ladies with their research.

Heritage Collection • 10 information requests were received from clients with staff conducting 7.25 hours of research

• Selection, packaging, and transport of items for the Heritage Collection Digitisation Project was finalised.

16


Statistics

17


Monthly KPI Update

Service / Activity Annual KPI YTD Status Comments

Library Loans 1,000,000 972,195 97% of annual target

Database Hits 75,000 111,704 Exceeded target

Social Media Followers 8,000 8,970 Steady increases observed

eNewsletter subscribers N/A 17,657 Registrations remain steady

In Person Visits 350,000 296,620 85% of annual target. Numbers remained steady but were impacted by COVID restrictions.

Web + Catalogue Visits 300,000 568,283

Web and catalogue visits performed strongly – exceeding annual target

% of Scheduled Programs Delivered

95% - 105% 95%

Number of new program initiatives 10 41 Annual target well exceeded

Outreach Events N/A 118 events 8,107 attendees

Libraries represented council at both Pioneer and Mackay Shows during June with strong community engagement.

New Virtual Programs * Outcomes

N/A 338,805 reached 24,000 engaged

Engagement with digital content via social media continues to demonstrate positive reach and increased engagement

18


4.3 Artspace Mackay Artspace Exhibitions

Activity Comments

Tension(s) 2020: Tamworth Textile Triennial

28 May – 18 July FIELD Engineers Gallery

Held every three years, the Tamworth Textile Triennial showcases the best of textile art from across the country. Tension(s) 2020 curator Vic McEwan creates a record of the changing nature and progress of textile practice from a national perspective. In acknowledging the world has long been a place under various tension(s), both harmonious and dissonant, the triennial’s focus is on the future of people and place through textile as a material and human experience as materiality. The exhibition officially opened on Friday 28 May, with 100 people attending the official opening event.

Iterate/Elaborate: Leigh Schoenheimer

21 May – 25 July Foyer Gallery

Brisbane-based Leigh Schoenheimer is a multi-disciplinary contemporary artist who, through the genre of still-life painting, poses questions about what it is to “make pictures.” Her sculptural works are playful assemblages reflecting both her sense of humour and her bowerbird curiosity. Iterate/Elaborate combines image- and object-making to create works that speak to each other and to key moments in art history. The artist’s whimsical use of found items and pieces of brightly coloured timber toys spark familiarity and joy, while seductive colour schemes tie her complex works together.

Donna Maree Robinson & David Pyke: Continuum

21 May – 25 July Foundation Gallery

Donna Maree Robinson is an internationally exhibited, Mackay-based artist creating site-specific digital media. Robinson teams up with Mackay-raised composer David Pyke to create an immersive, multi-media exploration of music and science. Inspired by David’s experiences in vast desert landscapes, the work is the result of Donna’s experimentations with cymatics, or the visual representation of sound vibrations.

19


Public Programs

Activity Comments

Guided Tours During June Artspace facilitated 4 guided tours. On 9 June we welcomed 10 (year 11 students) from St Patricks College. Mercy College booked two tours one on the 10 and another on the 11 which brought 31 year 10 students into the gallery (14 on the 10th and 17 on the 11th). On the 24 St Patrick’s College visited us again with 3 of their year 12 students. All up we welcomed 45.

BMA Kidspace

10am – 2pm, Tuesday 22 June

BMA Kidspace was held on Tuesday 22 June and attracted 86 people to the gallery. Artspace Mackay’s ever-popular toddlers’ program gives children under five a chance to explore and have fun with art in a climate of co-operative learning. The program includes free artist-run workshops and live musical entertainment.

Conversations with Art

1 – 2.30pm, Friday 18 June

In June’s Conversations with Art, visitors went through the Tension(s) 2020: Tamworth Textile Triennial exhibition currently on show in the FIELD Engineers Gallery. Held on the 3rd Friday of each month, Conversations with Art is a free and enjoyable discussion led by Artspace staff as we look at works in the gallery, as well as images of traditional and contemporary artworks from gallery and museum collections from around the world. 9 visitors attended May’s Conversations with Art event.

Kids Art Club Term 2, Kids Art Club wrapped up on Saturday 12 June, facilitated by local artist Lisa Roebig-Holmes. This program takes place over six Saturdays. Kids Art Club is Artspace Mackay’s ongoing term-based art program for kids. A total of 8 children are enrolled for Term 2. Enrolments for term 3 open in July.

Speed Date the Collection

5:30pm, Thursday 3 June

A Speed Date the Collection event was held on Thursday 3 June. This informal ‘date’ night is an opportunity for members of the community to ‘meet’ artists’ books from the collection. The initiative is volunteer-run and is proving to be a popular event with Artspace Volunteers and visitors alike, with many participants booking in for consecutive future events. 7 people participated in this event.

Crossroad Arts Performance in the Gallery

Artspace is partnering with Crossroad Arts to host their Ron McBurnie: In Search of Arcadia. This month we hosted Crossroad Arts on the 1st, 8th, and 15th of March. We had 36 people attend over the three workshops.

Drawing Still Life - School Holiday Drop-in Activities

During the June/July School Holidays we are hosting drop-in activities inspired by Leigh Schoenheimer Iterate | Elaborate which is currently on show in the Foyer Gallery. These self-guided activities encourage visitors to explore the art of still life drawing. We’ve had 94 participants as of Wednesday 30th of June.

20


MRC Art Collection

Artspace Monthly KPI Update

Service / Activity Annual KPI YTD Status Comments

Visitors: Artspace 28, 000 17,105 Attendance numbers below average (2,200). However, up by 501 visitors from month of May. Impacted by travel restrictions brought about by COVID-19.

Web Visits 14,000 12,500 Slight decrease in web visitations for month of June. Down by 25 visits from month of May. Under KPI target.

Total Number of e-Newsletter Subscribers

1,800 1,830 Target met.

Facebook Subscribers

6,600 7,643 Combined total for Artspace and Rock Paper scissors Facebook pages. Above KPI target.

Exhibitions 12 16 Above KPI target.

Public Program Participants

7,400

2783

Maximum number of participants for public programs and activities still restricted due to COVID-19 social distancing requirements. Under KPI target.

Public programs (Inc. tours, BMA Kidspace, workshops, exhibition openings, markets, etc.)

140 146 Target met.

Volunteer hours 2,500 2,689.50 Target met.

Activity Comments

Art Collection Online The MRC Art Collection online resource continues to grow. Online engagement is now able to be tracked with page views averaging 31 per day for the month of May.

21


5. Mackay Entertainment & Convention Centre and Events

KPI Target as at JUNE Status Comments

Number of Performances fully cost recovered 50% 70% Target exceeded

Minimum number of catered functions (excluding performances) 120 156 Target exceeded

Average attendance at events

Auditorium 260 446 Target exceeded

Foyer/space 100 49 Impacted by

COVID-19

Halls 300 282 Impacted by COVID-19

One Hall only 100 43

Impacted by COVID-19

Number of non-utilised days 200 101 Target exceeded

Number of Performances at the MECC 180 78

Impacted by COVID-19

Number of Conferences/Expos 14 13 Impacted by COVID-19

Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

30 53 Target exceeded

#Events at BB Print Stadium 10

as at June 2020

21 Target exceeded

#in Attendance at BB Print Stadium 9196

as at June 2020

16913 Target exceeded

Number of Student Attendances 1,000 2,268 Target exceeded

Number of workshops > Youth 6 6 Target met

Number of engagement workshops/activities 6 9 Target exceeded

Yearly occupancy of facility 65,000 53,134 Impacted by COVID-19

Customer Hire Satisfaction 80% 96% Target exceeded

Number of regional events assisted through either financial or in-kind assistance

6 5 Target almost reached

Number of regional events ticketed 8 6 Impacted by COVID-19

Friends of the MECC Volunteer Hours N/A 3211 -

22


Overview This month the MECC welcomed 7,455 patrons through its doors. Despite COVID-19 affecting operations, overall annual KPI outcomes have been good, with many met or exceeded. The MECC continues to excel in the highly competitive Australian business events marketplace. The Annual Queensland Association for State School Principals (QASSP) Conference was recently held at the MECC, attracting 250 delegates to the Region for the 3-day conference. The Sales & Business Development team have also recently assisted Economic Development in successfully bidding to host a large national conference next July (details still confidential at this stage). This National Conference will attract up to 400 delegates from throughout Australia who will enjoy 3 days in our region. 27 events were successfully delivered by the team during June, some of these events include: Performing Arts

• MECC Presents: The Midnight Gang • Good Morning Vietnam, Music from the Vietnam War - Live In Concert • MM - Morning Melodies 2 - The Best of Bublé Tribute Experience • JiMEOiN Ramble ON! • MECC Presents: Appleton Ladies' Potato Race • The Tap Pack • The Robertson Brothers • Mercy College & St Patrick's College School presents FAME - The Musical

Business Events

• MRC Employee Business Update Sessions – June • Close the Gap > Community Engagement Forum • Queensland Association for State School Principals (QASSP) Conference • Whitsunday Festival of STEM • Australian Endorsed Midwife Conference

Team Updates Actions Completed

Festival and Events

The Mackay Festival of Arts is fast approaching, with only one week left to go until the launch of the program.

There has been a strong community response so far, with more than 6500 tickets sold.

The Festival social media channels have had a reach of more than 25,000 over the past 28 days, and social media engagement is up by 32%.

Promotion across local radio, TVC, and print newspapers also continues to increase as the Festival draws near.

Final planning for the delivery of the events continues to progress for a successful delivery across July.

Catering • Delivery of corporate and public food and beverage service – Mackay Cutters

• Regular trading Foodspace Mackay • 25 catered events (including offsite catering)

Operations • Continued delivery of enhanced cleaning measures throughout MECC and BB Print Stadium

23


Technical Services

• Latest lighting equipment on offer at the MECC, brings our state of the art fully LED lighting rig up to an international standard.

Staying cutting edge, the MECC is amongst the first venues in Australia to purchase new high-power LED luminaires, wash beams and profiles. These will primarily be utilised in the Convention Centre Halls as part of the main production lighting rig.

Sales and Business Development

The Mackay Show

The MECC Engagement and Marketing Team participated in Mackay Regional Council’s Show display this year, with great results. Those who visited MECC’s stall were treated with freshly cooked caramel popcorn from the MECC kitchen – which ultimately increased visitation. The team found the general public would stop by for the popcorn but stay for conversations and information.

The MECC also held a competition for students to win tickets for their whole school class to see an upcoming performance at the MECC.

24


50 students entered the competition, with Andergrove State School taking the prize, and selecting the performance of Charlotte’s Web. Andergrove State School were incredibly excited when they were delivered the news, stating they do not attend performances at the MECC due to financial reasons. After discussions with teacher Jose Short of the Pathways to Performance program, the school decided to increase the student numbers attending from 25 students to 79 students. This school has since received funding via the Pathways to Performance program to pay for full transport costs for all students. Social Seniors The MECC Engagement Team organised a meeting with various MRC departments and volunteers at the Mackay Senior Citizens Building to discuss the collaboration of a new Facebook group, Social Seniors of Mackay. The idea came to after attempting to target market senior events in the Mackay district through social platforms and finding a gap in the market. The meeting was promising, with all attendees agreeing the social page had merit and would hold value with the Mackay community. The MECC Engagement Team have since completed an Artwork Brief with MRC’s Design Team, once marketing materials are complete the Facebook group will be created and select MRC staff will administrate the page.

NAIDOC Committee The MECC have been collaborating with the NAIDOC Committee on upcoming NAIDOC week events, including the performance of Isaiah Firebrace. The NAIDOC Committee have been sharing Isaiah Firebrace information through their social platforms, in return the MECC have added NAIDOC Family Day information to their website. The NAIDOC Committee have also received 22 complimentary tickets to give to Traditional Owners and NAIDOC Quest participants to attend the performance of Isaiah Firebrace on July 10.

25


6. Corporate Communications and Marketing

New platform inspired by ‘burbing’ phenomenon Our new knowyourburb.com website, inspired by the ‘burbing’ phenomenon, is live. Launched with a park activation at Canecutters Drive Park, Ooralea, late last month – just in time for the school holidays – the snazzy, new website has proven popular.

There are 105 public playgrounds, 21 basketball half courts, 271,000m of shared pathways and a dozen parks with exercise equipment in our region. The knowyourburb.com website is a quick and handy tool which allows you to discover where they all are online.

The term ‘burbing’ became popular due to COVID restrictions when exercise options were restricted. Rather than give up on staying fit, many people used restrictions as an excuse to explore and discover every available path, track, park, piece of exercise equipment in their home suburb.

The website has been a collaborative effort after Sports and Recreation approached Corporate Communications with the idea, including securing State Government funding. There was also invaluable input from GIS and Parks.

http://www.knowyourburb.com/

26


Council’s Mackay Show display clicks up a few gears Our Mackay Show display has shifted up a few gears this year. The Mackay Regional Council display moved locations to a higher profile space – the ground floor of the 500 Pavilion. The Pioneer Valley Mountain Bike Trails project was the centrepiece, with visitors able to check their speed as they ride a bike in front of an interactive big screen. There was also an opportunity to enter a prize draw to win a bike and accessories, valued at $800.

Other booths featured Water and Waste Services, the MECC, Libraries, Mackay Natural Environment Centre, Sarina Sugar Shed, Capital Works, Local Laws, Mackay ARC, Mackay Waterfront, Strategic Planning and others. Local musicians, part of our Platform program, performed on stage.

27


Bumper Citizenship Ceremony welcomes nearly 100 new Aussies A Citizenship Ceremony at the MECC last month was a bumper one. Mayor Greg Williamson welcomed 95 new Aussies from 22 countries around the world. The numbers of new citizens taking the Oath, or the Affirmation, and their friends and family ensured there was lots of jubilation at the ceremony.

Festival of Arts promotion in full swing The Mackay Festival of Arts marketing and promotion ramped up late last month. Corporate Communications and Marketing assisted with advertising and promotion, including television and radio ads, print ads, bus advertising and billboards. Media releases were also issued, as well as social media promotion. One of those media releases was about Heading North, a one-hour taster musical featuring the music of Graeme Connors, due to make its world premiere on Friday, July 9, 2021 at the Mackay Festival of Arts. Producer and creator Joel Bow first saw Graeme Connors perform his album North at the MECC in 1988 with his parents.

28


All website visits for June 2021

Trend of MRC website (mackay.qld.gov.au) visits

29


Facebook facilities for June 2021 *Likes are no more – It’s Followers now

MRC Facebook followers for June 2021 MRC social media for June 2021

MRC YouTube views for June 2021

30


Council Meeting Live Stream – June 2021 YouTube

Facebook

eNewsletter Subscribers

Artspace: 1830 (Last month: 1837) Botanic Gardens: 1144 (Last month: 1149) Council Connect: 3353 (Last month: 3360) Library: 17,280 (Last month: 17,156) Recreation Services: 1089 (Last month: 1102) Mackay Planning: 1218 (Last month 1214) Connecting Mackay: 3202 (Last month 3212) Sarina Sugar Shed: 214 (Last month 214)

31


Council featured in 160 news stories in June.

Advertising spend across council

32


Community Engagement Warland Street open drainage reconstruction – Stages one, two and three Contractor Bellwethers has started reconstructing the Warland Street open drain between Paradise and Warland streets and Warland to Milton streets in South Mackay. The drain is being reconstructed with new concrete lining to help reduce flooding. As part of the project, vegetation and trees in the drainage reserve will be removed and some fences will be replaced to be in line with the property boundary. Notification letters were sent to nearby residents, and property owners whose fences required replacement have been consulted with. The contractor was to doorknock these properties prior to the start of these works. connectingmackay.com.au/warland-st-open-drain-reconstruction-stage-1-2-3 McColl and Stewart streets culvert replacements Council is replacing the aged culverts in McColl and Stewart streets in Walkerston. The works are being completed in stages to minimise disruption to nearby residents and are expected to be completed by the end of July. Notification letters were sent to nearby residents prior to the works starting, and the project was added on council’s Facebook and Connecting Mackay page. connectingmackay.com.au/mccoll-and-stewart-street-culvert-replacement Yakapari-Seaforth Road – stages two and three In mid-June, contractor Seaforth Civil started work on stages two and three of the Yakapari-Seaforth Road shared pathway. The pathway is being extended from stage one – Aviland Drive to the Seaforth Rural Fire Brigade – to provide greater connectivity and safety for students, cyclists and pedestrians travelling along Yakapari-Seaforth Road. Seaforth State School, nearby businesses and residents were informed about the works prior to the start and the project was listed on council’s Facebook and Connecting Mackay page. connectingmackay.com.au/yakapari-seaforth-road-shared-pathway-stage-2-3 Mt Bassett sewerage pump station renewal Contractor Roebuck Civil is completing remediation works on the Mt Bassett sewerage pump station. Traffic control is in place on Mount Bassett Cemetery Road, Mackay Harbour, for the duration of the works. The works are expected to be completed by late-October 2021, weather permitting. Nearby businesses and residents were informed about the works prior to their commencement and information was put on council’s Facebook and Connecting Mackay page. connectingmackay.com.au/mt-bassett-sewerage-pump-station-renewal Lorne Road and Creek Street – Stage one reconstruction Council is reconstructing and widening the curved intersection between Creek Street and Lorne Road in Walkerston to improve road safety and longevity. The works are being completed in stages to minimise disruption to motorists and nearby property owners and are expected to be completed by mid-July 2021, weather permitting. Engagement spoke to the property owners whose driveways were impacted, as well as nearby cane farmers, who use the road for haulage routes, and local schools and recreational facilities to make sure they were aware that traffic control will be in place on Lorne Road and Creek Street for the duration of the works. A notification letter was also sent to nearby residents and businesses and the project was publicised on council’s Facebook and Connecting Mackay page. connectingmackay.com.au/creek-st-and-lorne-road-reconstruction-stage-1 Culvert upgrade works on Farleigh-Dumbleton Road In June, council replaced the pipes on the box culverts on access road 188 and 192 Farleigh- Dumbleton Road. The pipes had reached the end of their useful life. Notification letters were sent to nearby residents prior to works starting. After the works were completed, council had a meeting with nearby property owners to discuss the culverts on the other side of Farleigh-Dumbleton Road. As the drain runs through private property, further engagement is needed with the property owner. This project was not listed on Connecting Mackay as it was a two-week maintenance project.

https://www.connectingmackay.com.au/warland-st-open-drain-reconstruction-stage-1-2-3

https://www.connectingmackay.com.au/mccoll-and-stewart-street-culvert-replacement

http://www.connectingmackay.com.au/yakapari-seaforth-road-shared-pathway-stage-2-3

https://www.connectingmackay.com.au/mt-bassett-sewerage-pump-station-renewal

https://www.connectingmackay.com.au/creek-st-and-lorne-road-reconstruction-stage-1

33


Paradise Street 2B upgrade Contractor Seaforth Civil was due to start work on the Paradise Street stage 2B upgrade works in early July. The works will improve pedestrian and road safety in the area. Engagement met with the main stakeholders, Mackay State High School and nearby residents, to make sure the design was effective and property owners could access their property. Prior to the June/July school holidays, Mackay State High School was given the traffic management plan to distribute to students and parents, so they were informed about the works prior to returning to school. VMS boards were erected on site two weeks before work began, notification letters were sent to nearby residents and a press release and Facebook post was issued. connectingmackay.com.au/paradise-street-2b-upgrade Pioneer Valley Mountain Bike Trails An interactive display and a mountain bike giveaway at the Mackay Show generated interest in the project in a fun way. Council staff distributed flyers at both the Mackay and Pioneer Valley shows. A completely subsidised Small Business Mentoring Program has been launched to address the business development and mentoring needs of businesses located in Eungella and Finch Hatton. connectingmackay.com.au/mountain-bike-trails Eungella local area planning framework The Community Engagement Report has been completed. connectingmackay.com.au/eungella-local-area-planning-framework 40 Ocean Road encroachment The survey concluded on June 29. A Community Engagement report is being prepared connectingmackay.com.au/encroachment Mackay Floodplain Risk Management Plan Stalls were held at the council’s Mackay Show display to gather feedback. The consultation period closes July 15, 2021. connectingmackay.com.au/floodplain-risk-management-plan Mackay urban greening consultation An engagement strategy is being developed and a survey is expected to go live on Connecting Mackay during July. Connecting Mackay page yet to be developed Pioneer River Shared Pathway A new pathway will be installed on the Bruce Highway between Ron Camm Bridge and the intersection at Heaths and Sams roads in North Mackay. Close to one kilometre of footpaths will be installed. Contractor Fergus Builders is expected to start early July and finish in February 2022, weather permitting. Directly affected businesses received phone calls and emails detailing the start of the project. The contractor has also completed a letter drop prior to works starting. A Connecting Mackay page, media update and social media will be used throughout this project. Connecting Mackay page not active yet. Mt Bassett Cemetery upgrades Drainage and pavement rehabilitation works will be completed on the internal road at Mount Bassett Cemetery by Haber Excavations. These works are expected to begin in mid-July and finish late August 2021, weather permitting. Engagement will contact all funeral homes to detail the project and a Connecting Mackay page will be done. Connecting Mackay page not active yet. Juliet Street pavement rehabilitation Road pavement rehabilitation is expected to start at the end of July on Juliet Street between George and Boddington streets. Works are expected to finish late August 2021, weather permitting. The works will be completed by contactor Bellwether under traffic control. Surrounding businesses were contacted and informed of the project during the design phase earlier this year. Follow-up phone calls and emails will be made to directly affected stakeholders, including surrounding schools, to inform them of traffic changes. The contractor will also be communicating with businesses and residents during the works. Media releases, social media and a Connecting Mackay page will be done. Connecting Mackay page not active yet.

https://www.connectingmackay.com.au/paradise-street-2b-upgrade

http://www.connectingmackay.com.au/mountain-bike-trails

http://www.connectingmackay.com.au/eungella-local-area-planning-framework

http://www.connectingmackay.com.au/encroachment

http://www.connectingmackay.com.au/floodplain-risk-management-plan

34


Fursden Street water main replacement Council’s Field Service will be replacing an aged water main down the eastern side of Fursden Street in Glenella. The project is expected to start in mid-July and take about six weeks to complete. This work will be completed at night to minimise impacts to businesses in the street. There will be traffic changes and verge parking will be removed as required to complete the works. Driveways will need to be removed and reinstated. A notification letter was sent to residents of the street during the design phase in April asking them to complete an online survey to help program the construction works. All residents have been called and will be emailed updated information and continually updated throughout the works regarding driveways and verge parking. A media release and connecting Mackay page will be done. Connecting Mackay page not active yet. Nebo Road water main decommissioning Council is preparing to decommission an out-of-service, aging water main on the northern side of Nebo Road, between Lagoon and Shakespeare streets. These works are not expected to start until August 2021 and are planned to be done as night works. A notification letter was mailed out to surrounding residents informing them of upcoming works as there will be road closures and detours in place for the works. Another letter will be sent prior to work starting later it the year. A pre-start has been set for this project in early July. Media releases and social media will be done for the project. A connecting Mackay page will be set up for this Grendon and Ungerer Street kerb and channel work Council’s Field Service will be completing kerb and channel upgrades on the western side of Grendon Street between Palmer and Ungerer streets and both sides of Ungerer Street between Grendon and Graves streets. Works were due to start on Grendon Street at the end of June (the start of school holidays) and then move into Ungerer Street. The project is expected to take about nine weeks to complete, weather permitting. Grendon Street is one of the main drop-off and collection points for St Joseph’s Catholic Primary School. Most works are expected to be completed during the holidays to avoid school traffic interruptions. Onsite meetings have been held with the school, vacation care director and St Joseph’s church. Notification letters have been mailed and letter dropped to surrounding residents. Social media has been completed and the connecting Mackay page is live. connectingmackay.com.au/kerb-and-channel-grendon-and-ungerer Turning lane and pedestrian refuge island install for Grendon Street Council’s Field Services have started converting a handful of parks on Grendon Street into a turning lane for queuing school traffic at set times of the day. A pedestrian traffic island has been installed in front of the church to improve safety. Final works for this project will be completed with the Grendon and Ungerer streets project. Works are expected to be completed prior to school return in mid-July. Phone calls and meetings were arranged for St Joseph’s Primary School and the Church to go through the project. A letter drop was done by Field Services to the remainder of the street. A media release/update and social media has been done for this project. connectingmackay.com.au/grendon-street-refuge McGinn and Field streets culverts Field Services removed and replaced aged culverts at Field and McGinn streets. The works are expected to be completed in July, weather permitting. The works have been completed under traffic control. Notification letters were mailed out prior to the works and a social media post was done. A connecting Mackay page was not done for this project. Maud Street culverts Field Services will be removing and replacing aged culverts in the road reserve on Maud Street in Mirani. The culverts are beneath a pedestrian path used by students at Mirani State High School. Works started mid-June and are expected to be completed before school returns in mid-July, weather permitting. A temporary bus stop has been set up for the school bus during the works. The school and bus services received phone calls and follow-up email detailing the project. A notification letter was dropped to surrounding residents prior to work starting. The school included the upcoming works in their newsletter for parents. A Connecting Mackay page was not done for this project.

https://www.connectingmackay.com.au/kerb-and-channel-grendon-and-ungerer

https://www.connectingmackay.com.au/grendon-street-refuge

35


East Mackay drainage project New drainage infrastructure that will eliminate nuisance ponding and minor flooding will be delivered to East Mackay residents. Contractor Seaforth Civil are expecting to start in July and finishing in December 2021, weather permitting. Works will be delivered in stages to minimise disruptions to residents. Traffic control will be in place for the duration of the project. There will be some road closures required for culvert installation. The contractor will notify residents of any driveway interruptions as they progress through the project. A notification letter was sent to the entire work zone and a media release and social media will be completed for this project. connectingmackay.com.au/east-mackay-drainage-improvements Milton Street and Archibald Street single lane roundabout Council will be installing a single lane roundabout at the Milton and Archibald streets intersection to improve safety and drainage in the area. Contractor Bellwether will be completing the works. The project was expected to start mid-June 2021 with the finished date expected to be the end of November 2021, weather permitting. VMS boards have been set up about two to three weeks prior to any traffic changes to advise residents of upcoming traffic changes. A notification letter was sent out to the surrounding residents and businesses informing them of upcoming works. An online survey was created for businesses in the work zone to assist with programming of the works. A site meeting was held with directly affected stakeholders to detail the project. An updated notification letter has been sent to residents confirming the start date and contractor contact details. The Connecting Mackay page has been updated to include the first round of traffic changes. A media release and social media post will be done throughout the project. connectingmackay.com.au/milton-street-and-archibald-street-intersection-upgrade Goosepond Creek bank stabilisation project Contractor CJD Investments will be completing bank stabilisation works on Goosepond Creek. Engagement with residents who back directly onto the works area was conducted during the design phase. Some trees will be removed for this project, with more suitable trees being replaced. Phone calls and emails to the directly affected residents were made prior to the works starting in late June. The works are expected to take about eight weeks. with the contractor informing the residents via letter drops or door knocking. A Connecting Mackay page has not been done for this project. Bedford Road water main renewal Council will be renewing a water main on Bedford Road between Andergrove Road and Glenpark Street. Contractor Roebuck Civil will be completing the project and is expected to start mid-July, with the project taking about 15 weeks to complete, weather permitting. The works will be completed under traffic control, with VMS boards being installed two to three weeks prior to notify commuters. The bus stop will be temporarily relocated whilst works are completed and notification will be posted at the bus stop prior to the relocation. The contractor will talk to any residents about driveway removal and reinstatement prior to works happening. A notification letter has been sent to surrounding residents and a media release and social media will be done. connectingmackay.com.au/bedford-road-renewal Pugsley Street culvert replacements Field Services will be replacing three ageing culverts at Pugsley and Margaret streets, Kellys Road and Peak Downs Highway and Kellys Road and Pugsley Street. Pugsley and Margaret Street will be completed under a full road closure due to the culverts spanning the whole road. The other two sites will be completed under traffic control. These works are expected to start early July with a finish date of late August 2021, weather permitting. Phone calls were made to the school bus operator to accommodate them for the works, notification letters were mailed to surrounding residents and VMS boards will be installed prior to works starting. A media release and social media will be done for this project. A Connecting Mackay page has already been done. connectingmackay.com.au/margaret-kellys-culverts Milton and Alfred Street traffic signals This project is almost complete, traffic signals were finished before the Show commenced. The streetlights are still to be installed for the project. connectingmackay.com.au/admin/projects/milton-and-alfred-streets-traffic-signals

https://www.connectingmackay.com.au/east-mackay-drainage-improvements

https://www.connectingmackay.com.au/milton-street-and-archibald-street-intersection-upgrade

https://www.connectingmackay.com.au/bedford-road-renewal

https://www.connectingmackay.com.au/margaret-kellys-culverts

http://www.connectingmackay.com.au/admin/projects/milton-and-alfred-streets-traffic-signals

36


Absolon Street culvert replacement This project is almost complete, with the road being opened on time. The whole project is expected to be finished by mid-July, weather permitting. connectingmackay.com.au/absolon-street-culvert Milton Street pavement rehabilitation Farrellys Road to Gateway Drive Council’s Field Services have started road rehabilitation work on Milton Street between Gateway Drive and Farrellys Road in Paget. Works will be completed using night and day shifts to minimise interruptions to businesses in the street. Works have been extended due to geotechnical testing needing to be completed. Consultation has been ongoing with businesses to help with planning for this project. A phone call and follow-up notification letter has been sent via email to directly affected businesses. A letter drop was done to the remainder of the street. All businesses in the directly affected area have been informed of the extension to the project via phone, they will be contacted again prior to works restarting. A Connecting Mackay page has not been done for this project. Goldsmith Street and McKenney Street culvert repairs Council will be replacing aged culverts on Goldsmith and McKenneys streets. The culverts will be completed under a full road closure as they span the whole road width. Works started the last week of May and are expected to take 12 weeks. VMS boards were set up about two to three weeks prior to any traffic changes to advise residents of upcoming changes. A notification letter was sent out to the surrounding residents and businesses informing them of the works by both the contractor and council. Radio commercials ran for the week leading up to the traffic changes and first week of the project notifying commuters of traffic changes in place. A media release and social media post has been done. Some businesses did request the removal of a VMS board. This board has been relocated. connectingmackay.com.au/goldsmith-street-culvert-replacement Anzac Ave Water Main Replacement Council has been replacing an aged water main in Anzac Avenue. Notification letters were sent to residents and business affected by the works. There have been two town wide water interruptions for the project. Media releases and social media have been done for this project. This project is expected to be completed by July, weather permitting. connectingmackay.com.au/anzac-ave-water-main Main Street Bakers Creek Council’s Field Services finished this project at the end of June. Work was completed under traffic control. A notification letter was mailed out to the street informing them of upcoming works. Phone calls were made to affected businesses and residents in regard to driveway interruptions. A media release and social media was completed for this. connectingmackay.com.au/main-street-bakers-creek Norris Street Local Area Traffic Management Fergus Builders are constructing a new footpath and a line-marked median strip at the intersections of Milton and Norris streets and Wellington and Norris streets to improve safety within the area. The contractor is expected to be finished by mid-July, weather permitting. Notification letters were sent to residents by council and the contractor, and a Connecting Mackay page was created for this project. connectingmackay.com.au/norris-st Eungella Dam Rd stage two shared path Seaforth Civil will complete stage two of the Eungella Dam shared pathway. Works will include installing a shared pathway and upgrading the existing car park. Works have started and are expected to finish by mid-July 2021, weather permitting. The contractor did a letter drop prior to works starting, a media release has been done and Connecting Mackay page is live. connectingmackay.com.au/eungella-dam-road-shared-path PTAIP Bus stop improvements Contractor Bellwether was awarded the project to upgrade 10 bus stops within the Mackay region. The bus stops remained operational during the works. Some were temporarily relocated, but notifications were posted at the bus stops informing commuters prior to this happening. A connecting Mackay page was done for this project. connectingmackay.com.au/bus-shelter-upgrades

https://www.connectingmackay.com.au/absolon-street-culvert

https://www.connectingmackay.com.au/goldsmith-street-culvert-replacement

https://www.connectingmackay.com.au/anzac-ave-water-main

https://www.connectingmackay.com.au/main-street-bakers-creek

https://www.connectingmackay.com.au/norris-st

https://www.connectingmackay.com.au/eungella-dam-road-shared-path

https://www.connectingmackay.com.au/bus-shelter-upgrades

37


7. Emergency Management Mayor’s visit to Mackay Fire Station

The Emergency Management Team accompanied Mayor Greg Williamson to inspect Mackay Fire Station and meet the Queensland Fire and Emergency Services station officers. For the team, it was an opportunity to learn about the station’s capabilities and build on our ongoing collaboration with QFES on disaster response operations. The team inspected appliances such as the Mobile Operations Centre and were treated to a 32-metre-high trip up in the Combined Aerial Pumping Appliance. We thank Superintendent Clint Tunnie and Inspector Area Commander Sven Diga for their hospitality.

P-CEP in Practice

We were privileged to once again have Associate Professor Michelle Villeneuve from The University of Sydney with us in Mackay to further our understanding of Person-Centred Emergency Preparedness. The ‘P-CEP in Practice’ event on 22 June was an opportunity for people with disability, disability services, emergency services, healthcare, and Council officers to gather and discuss the opportunities and challenges in implementing P-CEP. Michelle shared what the latest research is demonstrating and the new resources that have been developed to help guide emergency planning conversations. Council partnered with Feros Care, the NDIS Local Area Coordinator for Mackay region, for this event.

38


Disaster Management and the Role of Primary Healthcare

Council partnered with North Queensland Primary Health Network to hold a unique event for primary healthcare providers to look at how they can assist community when disasters occur. Attendees who gathered on 22 June included general practices, Mackay Base Hospital staff, and allied health professionals. Though COVID restrictions meant some of the presenters joined via video conference, we were incredibly lucky to have three fascinating presentations:

• Associate Professor Michelle Villeneuve spoke about her research into healthcare providers overseas and their efforts before, during, and after disasters.

• David Osman from Australian General Practice Accreditation Ltd spoke about developing a business continuity plan to limit disruption to practices during emergencies.

• Mari Rosney and Yolande Boys from Nepean Blue Mountains Primary Health Network shared information about healthcare responses after bushfire and flood events in their region over the past several years.

LGAQ Queensland Disaster Management Conference

We were privileged to be invited to speak about our Person-Centred Emergency Preparedness project at the Queensland Disaster Management Conference hosted by the Local Government Association of Queensland from 9-11 June in Brisbane. It was an honour to share with other councils how we were able to introduce P-CEP into the Mackay region and what we had learned through the project. The conference had a great line up of speakers, including Queensland Chief Health Officer Jeannette Young presenting on the COVID-19 pandemic response.

SES Operations There has been one operation for Mackay Unit this month, 8 members from across the unit assisted Whitsundays SES to look for a missing person in bush land at the back of Proserpine. QFES Station 12 visit Queensland Fire and Emergency Services Station 12 located at Alfred Street, opened its doors for Council and SES members to look over their new equipment and complex. The combined capabilities between the organisations will serve to strengthen the community response to a major event.

39


New ATV for SES On 28 June Mackay Regional Council Mayor Greg Williamson, presented the keys to the Mackay SES Unit for their new Kawasaki ATV at the SES Complex in Mackay.

This was a very well supported event with members from QFES, Council and Volunteers in attendance. This new ATV will assist the Mackay Regional SES unit in several functions including:

• land search • improvised boat launches in difficult

areas. • QAS in retrieving injured bush walkers. • access to difficult areas for storm

damage assessment SES Operational Capability

The Mackay Regional SES Unit has the capability to provide operators in all core SES functions throughout the Mackay local government area.

Mackay Regional SES Unit Hours

The following indicates hours put in by volunteers across various functions.

Function Members / teams available

Notes

Flood boat 15 teams 1 team = 2 members Storm damage 115 members Teams usually 2-4 members Chainsaw 16 teams 1 team = 2 members Working at heights Roof

24 teams 1 team = 4 members

Working at heights Ground

27 teams 1 team = 4 members

Vertical rescue 10 members Team size varies on task parameters. Operational performance target is 10 members per team

Land search 74 members Team size varies on task parameters Traffic control 38 members Team size varies on task parameters, but usually 2-4

members Incident management

37 members Team size varies on task parameters

Group Operational Training Maintenance Admin Community Engagement

Calen 0 21 4 4.5 0 Mackay 130.13 435.15 4.75 56.45 11.15 Mirani 32.45 96.45 1.3 17 0 Sarina 0 10 3 4 0 Armstrong Beach 2 8 1 0 0 Midge Point 0 0 2 7 0 DLC North 0 0 0 44 0

40


8. Health & Regulatory Services Customer Requests

Throughout June, 688 requests for service were received, compared with 696 requests for May 2021.

78% were completed in nominated timeframes for this month. Health and Regulatory Services aim to complete 85% of requests for service within nominated timeframes, however, depending on the circumstances of each individual matter and the speed at which compliance can be achieved using compliance processes, timeframes for completion can be influenced.

Customer Request Status Tracking

Animal Registrations - Number of Dogs & Cats Registered

Animal Type Registrations June 2021 Cat 1,862 Dog 10,107

Animal registrations for the June period in comparison to previous years have increased. June 2020 registrations for animals was 4,588. Compared to 11,969 animals for June 2021. These increases stem from the shortening of the discount period in 2021.

41


Further Detail on Animal-Related Customer Requests

The graph below shows the volume of animal-related requests received for the past 2 months. As June was the month of our pet registration campaign, we saw an increase in requests to de-register animals, and also for new registration tags.

Proactive Patrols During June 2021, 63 patrols were conducted across the region at locations including East Mackay, North Mackay, South Mackay, Andergrove, Blacks Beach, Mount Pleasant, Bucasia, Eimeo, Royal Sands, Rural View, Shoal Point, Beaconsfield, The Gooseponds, Slade Point, Mackay Harbour, West Mackay, Walkerston, Sarina, Seaforth, Hailday Bay, Cape Hillsborough, Ball Bay Plantation Palms, Ooralea, Grasstree Beach, blacks Beach Marian and Mirani. 350 dogs were identified on leash, 36 people were cautioned and 24 provided education at Slade Point, Walkerston, Bucasia, Blacks Beach, Eimeo, South Mackay, Shoal Point, Ball Bay, Seaforth, Marian, Beaconsfield, East Mackay and Mackay Harbour, no infringements were issued. Licensing and Approvals Summary for June 2021

Premises Premises Inspected % Compliant % Non -

compliant New and Renewal

Applications Approved Accommodation 2 100% 0 54 Public Swimming Pool 1 100% 0 41 Vending - - - 15 Temporary Food 1 100% 0 5 Caravan Park 2 100% 0 16 Skin Penetration 2 100% 0 9 Footpath Dining - - - 11 Temporary Entertainment Event - - - 3

Total 8 154

42


Premises Premises Inspected 5 Star 4 Star 3 Star 2 Star 0 Star

New and Renewal Applications

Approved Food Business 44 10 3 26 3 2 258

Basic summary of star rating meanings

Excellent performer – Excellent record keeping, procedures, cleanliness and sustainable food safety practices.

Very good performer – Very good cleanliness, food safety practices and some records and procedures.

Good performer – Good level of compliance and overall acceptable standard. Clean and meeting legislation.

Poor performer – Low level of compliance, more effort required. I.e. Very unclean premises, poor hygiene practices.

Non-compliant performer – A general failure to comply, with major effort required to rectify issues. Critical non-compliances. I.e. Very unclean premises, poor hygiene practices, incorrect temperatures and presence of pests and vermin.

Eat Safe Overall Ratings

Congratulations to the below businesses who obtained a 5-star rating in June:

A Deja-Vu Experience café Vellas Fish Bar Holy Spirit College Emmanuel Catholic Primary School

43


Education and Training Sessions

Food training sessions are conducted for non-profit organisations and for festival and events.

Vector Control

The table below represents the mosquito control work carried out by the Vector Control team during June 2021.

Sites Inspected Sites Treated Hectares Treated

97 69 302Ha

Hectares Treated for Mosquitos

44


Pest Management

The hours noted above include preparation activities and conducting baiting sessions. Baiting is not conducted in wet weather due to the ineffectiveness.

Surveying and spraying are conducted on roads. Surveying is also conducted on private property throughout the region. During June, Pest Management Officers also assisted the Botanic Gardens with water weed removal.

45


Monthly Infringements Activity

The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 12 months.

Infringements Issued – June 2021

Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people, daily.

05

101520253035404550

Tota

l

Local Laws, Environmental Services & Development Compliance Infringements Issued

Local Laws Infringements Environmental Services InfringementsDevelopment Compliance Infringements

0

100

200

300

400

500

600

700

800

Tota

l

Regulated Parking Infringements Issued

Infringements Issued

Local Laws Infringements Environmental Services Infringements

Development Compliance Infringements

• Animal not registered within 14 days (8) • Animal wandering at large (7) • Fail to comply with compliance notice (3) • Keeping a prohibited animal (1)

• Nil • Failure to comply with an enforcement notice (2)

46


Off Street Car Parking – PayStay

Revenue from both Paystay and meters is higher than last month with revenue from the meters more than double.

June July Aug Sept Oct Nov Dec Jan-21 Feb Mar Apr May June

Long term 0 3,637 8,426 4,403 4,308 5,197 489 3,895 4,064 1,893 3,115 2,076 2,687Meters 0 1,752 2,195 2,238 2,073 2,743 2,447 469 1,983 1,848 691 972 2,257PayStay 0 16,78013,50614,22113,70315,34712,509 9,608 14,13 18,87 12,50 15,63 17,80

0

5,000

10,000

15,000

20,000

25,000

30,000

Parking Revenue

PayStay Meters Long term

community and client services

Documents