community and client services - mackay council...2012-13 2013-14 2014-15 2015-16 2016-17 lti days...

Community and Client Services Monthly Review 1-31 March 2017

Community and Client Services Monthly Review

1 to 31March 2017


Table of Contents

Highlights of the Month 3

Workplace Health & Safety 5

Financial Data 7

Council in Community 9

Review of Operations

Community Lifestyle 10 Mackay Entertainment and Convention Centre and Events 20 Corporate Communications and Marketing 23 Emergency Management 29 Health and Regulatory Services 31


Highlights of the Month

PROGRAM PROJECT DETAIL COMMUNITY LIFESTYLE

The libraries role following Cyclone Debbie

Gordon White Library and Dudley Denny City Library were well accessed following Cyclone Debbie. From Wednesday 29 – Friday 31 March over 1600 people visited Gordon White Library and over 3200 visited Dudley Denny City Library. Customers were appreciative of free pizzas delivered Wednesday to Friday by Carl – Domino’s Pizza Franchisee. Free tea and coffee was provided and visitors took advantage of air conditioning, public computers, technology, wifi and charging their mobile devices. Children were able to enjoy the external playground when the weather allowed and the interactive floor mat was a winner!

One Million Stars to end Violence campaign

Mackay has far exceeded the original target of creating 10,000 stars as part of the One Million Stars to end Violence campaign that will be launched at the Commonwealth Games in 2018. Local organisations and community members have produced over 20,000 stars to date. The Arts Development Officer continues to support BASEArts Mackay who have taken up residence in Caneland Central as part of this campaign.

MECC & EVENTS Performances In total the MECC has 40 plus confirmed events and performances scheduled for delivery over April, May and June 2017

CORPORATE COMMUNICATIONS & MARKETING

Cyclone Debbie emergency and recovery

Heritage Awards

The team delivered important and timely communications for council and the Local Disaster Management Group (LDMG) during the severe weather event and as recovery operations got under way

Print, radio and social media advertising has started for the 2017 Heritage Awards

EMERGENCY MANAGEMENT (EM)

TC Debbie The Local Disaster Coordination Centre (LDMG) and Emergency Operations Centre at Ness St. Response and Recovery (ongoing) for TC Debbie.

IGEM Disaster District Capability Review Improvement Workshop, 7th March 2017.

Minister for QPS and Emergency Services, Mark Ryan attended the workshop. Workshop conducted to identify improvement and development strategies across the disaster district.


HEALTH & REGULATORY SERVICES

Off Street Paid Car Parks The contract was signed with Database Consultants Australia to provide PayStay in the five Mackay City Centre Off Street Paid Car Parking areas. Final arrangements are being made now to activate PayStay for customers to use.

Cyclone Debbie Local Laws Officers responded to dog and cattle related incidents soon after Cyclone Debbie passed through the region. Environmental Health Officers provided assistance to businesses and residents about reducing public health and safety, and environmental risks during recovery and clean-up activities.

Bridget Mather Director Community and Client Services


Workplace Health & Safety

Summary

Eleven incidents were reported during March.

For the 2016-17 year to date, there have been three lost time injuries recorded, with a total of six days lost. No lost time injuries or lost days were recorded in March.

Incidents and Injuries

There were no injuries to Community and Client Services employees recorded in March.

Nine incidents were reported by members of the public, including:

• A number of trips and falls – resulting in minor injuries.• Children falling over whilst playing at the libraries – resulting in minor injuries.• A public disturbance incident.

Each incident is investigated and appropriate corrective measures implemented, to reduce future risks.


Lost Time Injuries & Days Lost

Department

2012-13 2013-14 2014-15 2015-16 2016-17

LTI Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost

Corporate Communications

Community Lifestyle 1 9 3 98 2 4

MECC & Events 1 2 2 57 1 11 2 4

Emergency Management

Health & Regulatory Services 1 4 1 2

Community & Client Services 3 15 5 155 1 11 2 4 3 6

Glossary

Incident Any unplanned event resulting in, or having a potential for injury or ill health.

Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one day / part of a day or more

Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and Medical Treatment Injury (MTI)

Community and Client Services Monthly Review 1 - 31 March 2017

Financial Data - March 2017

Operating Result AMD Budget YTD Budget YTD Actual YTD Variance %

4.01 - Community & Client Services Management 403,373 255,723 245,748 (9,975) 96%

4.03 - Community Lifestyle 9,058,698 5,025,229 5,112,472 87,243 102%

Queensland.

4.04 - MECC & Events 2,400,322 1,896,859 2,085,183 188,324 110%

4.05 - Corporate Communication & Marketing 1,218,379 916,566 858,261 (58,305) 94%

4.07 - Health & Regulatory Services 2,803,124 1,691,727 1,514,785 (176,942) 90%

4.08 - Emergency Management 174,783 (78,443) (154,515) (76,072) 197%earmarked for disaster recovery.

TOTAL OPERATIONAL 16,058,678 9,707,660 9,661,933 (45,727) 100%

4.03 - Community Lifestyle 3,479,759 214,854 362,657 147,803 169%4.04 - MECC & Events 295,733 233,267 131,046 (102,221) 56%4.05 - Corporate Communication & Marketing 21,000 850 573 (277) 67%4.07 - Health & Regulatory Services 175,620 - - - 4.08 - Emergency Management 1,512,144 49,771 84,253 34,483 169%

TOTAL CAPITAL 5,484,256 498,742 578,529 79,788 116%

Overall the Community Lifestyle budget is tracking well.

MECC continues to work to bring the budget into line. This has been made more difficult due to event cancellations and event movments due to TC Debbie.

On track.

On Track. Budget still remaining for potential public health and safety responses and edcuation campaigns. Will be reviewed month by month.

Currently underspent, however there will be funds

Comments

On track.

Awaiting some funding payments inclding State Library


Includes $3M earmarked for the Mackay Regional Sports Precinct

-

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

14,000,000

16,000,000

18,000,000

Operating Result

YTD Budget YTD Actual

- 500,000

1,000,000 1,500,000 2,000,000 2,500,000 3,000,000 3,500,000 4,000,000 4,500,000 5,000,000

Capital Expenditure

YTD Budget YTD Actual


Council in Community Mackay Regional Councillors visited venues around the city on 1 March 2017 for their monthly Council in Community Day. The day is an opportunity for councillors to spend time in the communities around our region and for residents to meet them and present information and discuss issues.

The day included visits to:

• SES Depot Ness Street

• Mackay Base Hospital

• Mackay Stadium Tour

• South's Suburban Bowls Club

• Harrup Park - with presentations regarding:

o The George Street Neighbourhood Centre

o REIQ (Real Estate Institute of Queensland

o Harrup Park Masterplan

o Cricket Club


Community Lifestyle Community Programs Number of Community Enquiries – 733 Number of Emergency Relief Assistance Packages Provided – 8 Sarina Neighbourhood Centre meeting rooms utilisation – 21 bookings to support 103 members of the Sarina community. Occasions of JP Services provided to community – 28 Community Development Activities Harmony Day morning tea and promotional activities organised throughout the organisation and our events registered on the national Harmony Day website and database. Planning is well underway for the Greenmount Heritage Fair to be held on Sunday 28 May. The Community Strengthening: Board Development Conference was postponed due to cyclone Debbie. The conferences will now be held 27 -29 July. After school programs through the Sarina Youth Centre continue to be popular with young people accessing computers and engaging in life skill programs. “Deadly Choices” family day in Sarina to celebrate youth week was unfortunately cancelled due to Cyclone Debbie. Headspace Mackay has been engaged as a partner for the upcoming Mackay’s Got Talent event being held at the Mackay Entertainment and Convention Centre, Saturday 8 April. Headspace will connect with performers and audience participants to provide information and support as required. The bidding process for the 2017/2018 RADF funding is now open with the closing date extended to 28th April due to impacts being felt across the state from Cyclone Debbie. Arts Development Officer is currently working to prepare the application. Arts Development Officer is finalising plans for the facilitation of a creative space at Greenmount Heritage Fair. Mackay has far exceeded the original target of creating 10,000 stars as part of the One Million Stars to end Violence campaign that will be launched at the Commonwealth Games in 2018. Local organisations and community members have produced over 20,000 stars to date. The Arts Development Officer continues to support BASEArts Mackay who have taken up residence in Caneland Central as part of this campaign. Multicultural (CAMS) Officer is providing assistance with the coordination and delivery of events to commemorate the 150th anniversary of the arrival of South Sea Islanders to Mackay. Support provided to the Pacific Islander community to prepare an application to the Gambling Community Benefit Fund. Qld. Women’s Week / Mackay Pride Women Who Make Us Proud Awards held at the MECC to recognise the contribution of women in our community. The awards evening was well supported by members of the community.


Migrant Voice newsletter prepared and distributed among the multicultural and broader community. Community Meetings / Events / Interagency Meetings. 83 meetings and events were held, highlights included: Sarina Interagency meeting held with 19 services represented. Member for Mirani Jim Pearce was guest speaker at the meeting. 42 local organisations have registered to participate in the inaugural Volunteers Expo to be held on 8 May at the Senior Citizens Centre. Community Development Officer was guest speaker at the Habana District Progress Association AGM held 6 March. Community Development Officer provided information at the CQUniversity’s Orientation day on 1 March. Membership of the Valley District Youth Council continues to grow with 4 new members joining in March. 28 young people are now engaged in programs and activities supported by the Youth & Community Development Officer in Mirani. Youth and Community Development Officer facilitated the delivery of the Applied Suicide Intervention Skill Training program. The training was attended by both 14 staff from local agencies.

Sister Cities Program Application closing date for the Youth Ambassador program was extended due to the limited response rate. Upon the closing date only four applications were received. At this stage it is uncertain whether the program will proceed this year. Sport & Recreation 5 meetings / events and 59 contacts were managed during the reporting period, highlights included: Get Out Get Active program continues to attract strong numbers of participants with 60 registrations across the 16 programs currently on offer. The full program is available on the Council website; http://www.mackay.qld.gov.au/community/fitness_and_health/sports_and_recreation/get_out,_get_active

Mackay will host the next North Queensland Games to be held 4-7 May 2018. Following a recent community engagement forum hosted by the North Queensland Sports Foundation planning for the 2018 games will commence in the coming months with the establishment of a local organising committee. Sports Marketing have been engaged to undertake an audit of sporting clubs, facilities and accommodation stock in the Mackay Regional Council area with the view to attracting sporting events to our region. Initial scoping has been undertaken and Sports Marketing will be undertaking in depth interviews with sports clubs during May.

http://www.mackay.qld.gov.au/community/fitness_and_health/sports_and_recreation/get_out,_get_active


Museum Sarina Museum is currently closed due to a leak in the roof and the need for the ceiling to be cleaned of debris. The works had to be rescheduled due to cyclone Debbie. Mackay Museum Open: Tuesday, Thursday and Sunday from 10am to 2pm. Visitors: 9 Volunteer hours contributed: 141 Pioneer Valley Museum Open: Tuesday to Thursday 9.30am to 2.30pm Visitors: 27 Volunteer hours contributed: 335 Greenmount Homestead Open: Sunday - Friday 9.30am - 12.30pm Visitors: 101 Volunteer hours contributed: 137 In Kind Applications

Applicant Request Cost Purple Betty Productions

Provision of 40 general waste and 40 recycle bins in support of the Beach Horse Races.

$666.34

Purple Betty Productions

Provision of 10 general waste bins in support of the Colour Run. $93.09

Fiji Association Provision of 2 general waste bins and waiver of park hire fee at Queens Park in support of Holi Festival.

$125.08

Mirani S/V Lions- Gargett

Provision of 20 general waste and 20 recycle bins in support of the Gargett Rodeo.

$371.42

Sexual Health & Sexual Assault Service

Colour the Civic Precinct Fountain RED in support of World Aids Day (1 Dec 2017).

$560.00

Sexual Health & Sexual Assault Service

Colour the Civic Precinct Fountain TEAL in support of Sexual Violence Awareness Month.

$560.00

Mackay Hearing Colour the Civic Precinct Fountain ORANGE in support of Hearing Awareness Week.

$560.00

Total 2,935.93


Junior Sporting Grants

Applicant Junior Sport / Arts and Culture Cost Brayden Foxley-Conolly

Representing State in the Kevin Coombs Cup National Wheelchair Basketball Championships held in Townsville.

$75.00

Christina Manumua Representing State in the Under 18 Women’s Hockey National Championships held in Hobart, Tasmania.

$150.00

Orlando Corrie Representing National in the Montecatini 2017 (Soccer) in Milan. Italy.

$300.00

Total $525.00

Libraries

Service/Activity YTD Achievement

Annual KPI

RAG Status Comment

Library Loans 408,383 620,000

Loan figures impacted by Cyclone 28th March

Database Hits 19,229 25,000 On target

Social Media Followers 2,649 1,500

A focus on social media has achieved increased followers

In-Person Visits 310,998 400,000

Borrower figures impacted by Cyclone 28th March

Web Visits 275,398 300,000 On target

Heritage Collection Visits

600

10 Heritage Collection Information/Photograph requests were received and actioned. The new library does not enable specific figures for Heritage Collection access

Active Volunteers 68 65 On target

Programs/Events/Classes 21,075 25,000

The number of scheduled programs/events and classes has been reduced whilst staff focused on the DDCL project. The new library will provide the opportunity to deliver more programs/events and classes, to enable achievement of KPI by year end.


Artspace Mackay Current Exhibitions - Artspace Mackay • Gallery One – Punuku Tjurkupa Artback NT, the first touring exhibition of artworks from the Maruku Arts

archive based at Mutitjulu, near Uluru in the Northern Territory. Punuku Tjukurpa includes 88 punu objects, alongside sculptural works, 2D pieces and specially produced audio and video footage. Artists have shared the teaching of stories that inform the intricate designs and markings incorporated in the objects. The title of the exhibition, Punuku Tjukurpa, describes the story and the Law behind these works.

• Gallery Two - ASSI 150 - 2017 is a significant year that marks the 150th anniversary of the arrival of South Sea Islanders to Mackay. Australian South Sea Islanders, despite the hardships they have suffered, are a strong and dynamic community who continue to make an enormous contribution to all aspects of life, not only in the Mackay region, but in the broader Australian community as well. A selection of objects from the Museum of Applied Arts and Sciences aims to introduce viewers to the cultural diversity, vitality and spirit resonance of Oceanic art and to some of its universe of forms, both old and new.

• Gallery Three – Man Cheung Botanical Cosmos Mackay – Produced through the Artspace Artists in Residence Program and in collaboration with Mackay Regional Botanic Gardens, Botanical Cosmos presents a stunning selection of plants found in the Mackay region. Using photography, video and sound, artist Man Cheung reveals the plants’ refined aesthetics, seductive forms and vivid colours in a series of unique botanical artworks.

• Artspace reopened on 20 March with a revitalised gallery shop, AV integrated Gallery Three and the Tate Adams Reading Pod. The opening event held on March 23 was highly successful with just under 200 people in attendance despite the torrential rain.

Service/Activity Annual KPI YTD Achievement

March 17

YTD Achievement

March 16

Comment

Visitors: Artspace

- 2594 4035 Low numbers due to closure Feb 20 to March 19 for renovations and Cyclone Debbie

Web Visits - 1112 1697 Increase in numbers due to Rock, Paper, Scissors market applications open.

Total Number of e-Newsletter Subscribers

- 1847 1276 Steady increase from last year.

Facebook Subscribers - 4324 1687 Significant increase as awareness of FB page builds

Exhibitions - 7 4 Public Program Participants

- 458 860 Lower numbers due to month long closure of gallery for refurbishment and cyclone

Public programs (inc tours, BMA Kidspace, workshops, exhibition openings, markets, etc)

- 7 5 workshops Increase in pubic programs due to drop in activities and visits by PPO to 15 local schools.


Community Engagement Status of Community Engagement (CE) Activities

Project Name: description of

activities Department Area &

Councillor Current Action

(What CE is currently doing)

Future Actions (What is the

next CE step)

Beach Plan Review: Bucasia, Blacks Beach,

Midge Point & Grasstree Beach:

preparation of engagement plan

Development Services All Councillors Completion & archive

Sale of council owned land: advise residents of proposal to sell land at 24 Heathwood Court,

Hampden by tender and proposal to further

investigate proposal to sell part of Milton Street

Park

Organisational Services All Councillors Completion & archive

Charles Hodge Avenue & Malcomson Street intersection upgrade: planning consultation

with residents and businesses regarding intersection upgrade (installation of traffic

lights)

Engineering & Commercial Infrastructure

Northern Suburbs - Cr Justin Englert

& Cr Fran Mann

Letters/Emails Stakeholder

Liaisons


Liaisons

Mt Oscar Water Augmentation: advise

Mt Pleasant residents of water main works in

various streets

Development Services


& Cr Fran Mann

Letters/Emails Completion & archive

Sewerage Pump Station Upgrades: advise

various residents of upgrade of sewerage

pump stations

Engineering & Commercial Infrastructure All Councillors Letters/Emails Letters/Emails

Improving access to Anzac Avenue

Sewerage Pump Station: consultation

with owners of properties adjacent to

the site regarding proposal to have an


Western Region - Cr

Ross Walker & Ayril Paton

Completion & archive







next CE step)

easement on each property to provide a safe, turnaround for

trucks

Community Halls - Long Term Sustainability Organisational Services All Councillors

Letters/Emails

Connecting Mackay


CBD Water Main Inspections: advise

residents in Gordon St, East Gordon St and

Goldsmith St of water main condition

inspections


City - Cr Kevin Casey & Cr

Amanda Camm

Letters Stakeholder

Liaisons


Animal Management Strategy

Community & Client Services All Councillors Planning Planning

Marlborough St Footpath Development Services

Southern Region - Cr

Martin Bella & Cr Karen May


Gibson St - new water main construction



Amanda Camm

Letters Completion & archive

Artspace Gallery Store Community & Client Services All Councillors Reporting Completion &

archive

Fourways Flood Barrier Project: consultation with property owners

regarding site visits by consultants, GHD



Amanda Camm

Stakeholder Meetings


All Wheeled Sports Plaza Development Services


& Cr Fran Mann

Planning Letters/Emails Stakeholder

Liaisons

Community Development Strategy

Community & Client Services All Councillors

Connecting Mackay


Liaisons

Connecting Mackay


Liaisons







next CE step)

PayStay City Centre Parking Initiative

Community & Client Services All Councillors Notification


Liaisons

Bucasia Esplanade Shared Pathway

Extension Development Services

Cr. Bonaventura

& Cr. Gee Notification Completion &

archive

Beaconsfield Heights Roundabout and

Intersection Development Services


& Cr Fran Mann

Planning Letters to residents

ANZAC Day Parade Community & Client Services All Councillors Consultation with

local schools

Coordinate attendance of

students at parade

Northern Beaches Community Hub

Community & Client Services All Councillors Planning Planning

Davey Street - Water Main Upgrades



& Cr Fran Mann

Letters

Letters Media

Releases Emails

North Street Park Refurb engagement Development Services

Western Region - Cr

Ross Walker & Ayril Paton

Planning

Meetings Letters

Connecting Mackay

CQU Sporting Precinct Community & Client Services All Councillors Planning Planning

Nebo Road Bore Upgrades



Amanda Camm

Planning Planning

Campwin Beach Pipeline Upgrade


Southern Region - Cr

Martin Bella & Cr Karen May

Planning Planning

Glenella Road Upgrade (Civil Projects)



& Cr Fran Mann

Engagement with stakeholders Planning

Mackay Fishing Strategy Development Services All Councillors Connecting

Mackay Planning







next CE step)

Tree Removal - Nebo Road Water Treatment

Plant Development Services


Amanda Camm

Planning Letters

Mansfield Drive Park Upgrade Development Services


& Cr Fran Mann

Planning Planning

Queens Park Adventure Playground Phase Development Services


Amanda Camm

Planning Planning

Land for Lease - North Mackay, Holack Street Organisational Services


& Cr Fran Mann

Letters

Letters Emails

Stakeholder meetings

Tree Removal - Gordon White Library Organisational Services


Amanda Camm

Letters Completion & archive


0

1

2

3

4

5

6

7

8

9

Community Engagement Activities by Program 1 to 31 March 2017


Mackay Entertainment & Convention Centre and Events Overview

• The MECC suffered an unfortunate weather related cancellation of Stones in his Pockets (tragi-comedy) with little possibility of re-scheduling due to its national tour. The education program at the MECC had liaised with several schools (including Proserpine) to attend this event and subsequent workshops.

• The MECC also had to move Morning Melodies to the 3rd of April due to weather related touring issues

• The MECC box office staff worked above and beyond to try to contact all of the patrons who had purchased tickets for these events and process the refunds to our clients as needed

• In total the MECC has 40 plus confirmed events and performances scheduled for delivery over April, May and June 2017

Business Events Development

• The MECC also had the unfortunate cancellation due to weather of the “Next Gen – Step Up” conference, but they have rescheduled to 2018. Resource Industry Network Conference was well attended.

• In March the MECC submitted bids for 3 conferences. A grazier related conference for 200 in

November 2017, a finance sector conference for 600 delegates 2019, and a repeat mining related conference 600 delegates in 2020. We have strong indicators that 2 of 3 will confirm.

• Caravan Qld Conference organisers had a site visit and confirmed an event for November in Mackay.

The MECC also have a significant Home and Taste Festival organiser also had a site visit and looking to bring an annual event to the region.

• There are 6 conferences ranging between 80 and 350 delegates bringing room nights to region

confirmed for May, June. Festivals and Events

Mackay City Centre Easter Carnival The Mackay City Centre Easter Carnival, brought to you by MLC Advice Mackay, will be held at Bluewater Quay on Sunday, 16 April 2017 from 9am to 12noon. We will be again holding a Dive-In Movie from 6pm on Sunday, 16 April at the Bluewater Lagoon. Festival of Arts Programming for the Festival is nearing completion, with the event running from Friday, 7 April to Sunday, 16 April 2017. This year is the 30th year of the Mackay Festival of Arts, and the main event in the 2017 program will be Illuminate: 30 Years of the Mackay Festival of Arts.


One of The MECC's biggest undertakings to date, Illuminate, will light up the Mackay Regional Botanic Gardens for five nights. The project will see several local artists collaborate with local community groups to create and build a dazzling display of light, sound and visual art. The public will be able to participate in a self-guided tour of the Gardens providing them with a unique, educational and memorable Festival experience. The MECC applied and was successful in receiving a $40,000 Festival Australia grant for this event. We have also secured a naming-rights sponsor in Dalrymple Bay Coal Terminal for this event, valued at $10,000. A press release regarding this will be sent out week beginning 3 April. Coordination of the Festivals other events, over the 10 days also continue, with the on-sale date for tickets scheduled for Friday, 28 April 2017. Global Grooves The Global Grooves planning committee is scheduled to commence their monthly meetings in April. The event is planned for Saturday, 21 October 2017. Some programming for this event has to commenced, with discussions regarding headline performers starting. Once the monthly planning meetings commence in April we will start to confirm local community performers and food vendors. Initial discussions have commenced with the local Australian South Sea Islander community to support them in developing a display to commemorate the 150th Anniversary of the arrival of South Sea Islanders to the Mackay area as indentured labourers. We are also assisting the local Fijian community with their Fiji Greenhouse Project, with an artist in residence planned for our Global Village.

Target as at MARCH 2017 Comments

Number of Performances fully cost recovered

50% 50% On Track

Minimum number of catered functions (excluding performances)

140 83

The number of Catered functions is down but we expect to exceed 100 for the period (external Catering excluded))

Average attendance at events Auditorium 550 Auditorium 404 On Track

Foyer/space 100 Foyer/space 287 On Track Halls 600 Halls 732 On Track One Hall only 200 One Hall only 353 On Track Number of non-utilised days 90 70 On Track


Number of Performances at the MECC

200 177 On Track

Number of Conferences/Expos 20 18 On Track to

exceed target

Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

40 25

Whilst the number is down against target it may still be reached with forward bookings

Number of Student Attendances 2,000 1,593 On Track with

forward bookings

Number of workshops > Youth 6 4

On Track > 2 cancelled due to TC Debbie

Number of engagement workshops/activities

5 7 Exceeded Target

Yearly occupancy of facility 175,000 134,402 On Track

Customer Hire Satisfaction 80% 95% On Track

Number of regional events assisted through either financial or in-kind assistance

6 14 Exceeded Target

Number of regional events ticketed 8 10 Exceeded Target


Corporate Communications and Marketing

Overview Cyclone Debbie ensured an extremely busy end to March for the Corporate Communications and Marketing team. Staff members were heavily involved in communications for the Mackay Local Disaster Management Group (LDMG) and council, both during the severe weather event and the start of recovery operations. Important messages were delivered to the community in a timely manner, both through traditional media and social media, including Facebook live videos of news conferences following LDMG meetings. There was phenomenal engagement on social media during the severe weather event. For example, the Mackay Regional Council Facebook page posted a video from Mayor Greg Williamson marking the milestone of 15,000 likes on the Saturday before Cyclone Debbie crossed the coast. Within days, those Facebook page likes had reached more than 19,000 as residents turned to council for information about Cyclone Debbie. During March, engagement on posts (that is, likes, comments and shares) on the council Facebook page were more than 640,000 and, of those, 219,000 were on Monday, March 27, as the cyclone approached the coast. Our Facebook reach for the month of March was more than 830,000, with a reach of nearly 370,000 on Monday, March 27. Of more than 188,000 video views on the Facebook page for the month, 62,000 were on that Monday. There were nearly 200,000 visits to our Mackay Regional Council website in March, including 47,198 visits on Sunday, March 26, and 50,337 on Monday, March 27. There were 145,026 page views for our emergency and evacuation plans. It was also a busy month for non-cyclone-related communications and marketing. The team attended a day-and-a-half of video training delivered by local firm Tropical Exposure. This has boosted skills, both in filming and editing video, which will be particularly beneficial for social media videos produced by staff. The Corporate Communications and Marketing team provided promotion during the month for the launch of council’s 2017 Heritage Awards and the 2017 Academic Bursary. The team also did pre-promotion for the new PayStay paid parking system, to be launched in April. A Citizenship Ceremony was held on Harmony Day, with 65 new citizens welcomed at the MECC. Staff have also been part of ongoing meetings of the Anzac Day organising committee, planning the 2017 Citizens Morning Parade.


Website visits to council-owned websites

Note: There is a glitch with the Mackay City Centre Google Analytics. We are investigating.

020,00040,00060,00080,000

100,000120,000140,000160,000180,000200,000

Artspace MECC MackayCity

Centre

BotanicGardens

MackayRegionalCouncil

SarinaSugarShed

1,346 16,041

0 1,105

197,166

706


Monthly trend for website visits for mackay.qld.gov.au


eNewsletter Subscribers as at March, 2017

Artspace: 1799 (Last month: 1812)

Botanic Gardens: 1308 (Last month: 1328)

Community Development: 1289 (Last month: 1288)

Council Connect: Council Connect: 2653 (Last month: 2669)

Library: Library: 2386 (Last month: 2419)

Creative Mackay Ebulletin: 1396 (Last month: 1403)

Recreation Services: Recreation Services: 1214 (Last month: 1219)

Mackay Region Planning Scheme: Mackay Region Planning Scheme 1395 (Last month 1393)

Social Media trends

Top four engaged videos in - March 2017

VIDEO REACH VIEWS

March 27 Cyclone Debbie update from Mayor Greg Williamson

126,065 41,200

March 27, LDMG has been activated; Update from Mayor

53,522 19,400

Aerial views of North Eton after Cyclone Debbie

80,431 16,800

May 28 Cyclone Debbie update as morning high tide approaches

28,606 10,600


MRC social media visits for March, 2017


Twitter Followers: 2252

Instagram Followers: 1211

YouTube Video views:1019 Estimated minutes watched: 998

Advertising-Marketing & PR spend across all council programs to March, 2017

Operational advertising spend 16/17 under budget X


Emergency Management Overview The Emergency Management Team and SES volunteers are continuing with reinforcing the Get Ready message. Presentations have included Eaglemount Retirement village and Commonwealth Respite and Carelink Centre. TC Debbie arrived at the end of the month with the LDMG standing up in response. MRC Local Recovery groups have stood up working through their respective action plans to meet the needs of the community. With an all agency approach to this event various support networks have been established to assist the community i.e. Recovery Hubs, clean-up crews, establishment of power, outreach teams and so on. Minister for Queensland Police Service and Emergency Services, Mark Ryan attended the IGEM Disaster District Capability Review Improvement Workshop held in Mackay. All three Mayors attended the workshop across the district, MRC, WRC and IRC. Exercises

Nil to report for this period.

Activity Event Comments IGEM

IGEM Disaster District Capability Review Improvement Workshop, 7th March 2017.

Minister Mark Ryan attended the workshop. Workshop was conducted to develop strategies to improve disaster management across the disaster district.

IGEM

Evacuation Planning Workshop – Rockhampton, 14th March 2017

Inspector General Emergency Management (IGEM) led a workshop to look at improving and developing evacuation processes in local government areas.

Central Region Disaster Management Conference, Emerald

Conference for all Disaster Management Officers in the Central Region

Develop a Terms of Reference. Identify areas of concern from a disaster management context and look at viable solutions. Inspector General from IGEM also attended this conference as well.

TC Debbie Response and Recovery to TC Debbie.

Emergency Management Team (Emergency Management and State Emergency Services) stood up in response to Tropical Cyclone Debbie through the Local Disaster Management Group/Local Disaster Coordination Centre (LDMG/LDCC). LDCC was activated as the Emergency Operations Centre (EOC) at Ness St.


Emergency Management Capital Projects & Facility Upgrades

SES Current Capabilities The Mackay Regional SES Unit currently has the capability to provide operators for the following functions Member training and competency maintenance is ongoing.

Tropical Cyclone Debbie Tasks 5 Agency support requests which included 1 missing persons and 1 flood boat rescue of 30-40 people. The majority of tasks relate to sandbagging, tarping of leaking roofs, flood boat operations and debris cleanup.

Community Events Weekly sausage sizzle and public awareness display at Bunnings

Project Phase Phase % Completion Budget Time Comments

Ness Street SES Facility Upgrade Project

Plan 20% Tenders have been received for the tank removal. Contracts (MRC) needed further clarification on tenders. Contracts still waiting on answers. Will re-evaluate on receipt of answers before going ahead with tank removal.

River and Rainfall Alert Stations Project

Plan 30% Canisters and antennas ordered. Towers and Cabinets construction awarded. Retaining wall construction awarded. Radio path testing completed. Installation tender for construction went out 25th March, closing 28th April 2017.

Function Operators Flood boat rescue 12 Storm damage operations (general) - chainsaw / debris clean up - working safely at heights

139 39 38

Vertical rescue 7 Land search 113 Emergency traffic management 48

Total

Tasks and Management System (TAMS) Tasks

637

Tasks Completed 469 Tasks Rejected 40 Cancelled 117 Current Tasks 11


Health and Regulatory Services

Vector Control The table below represents the mosquito control work carried out by the Vector Control team in March 2017.

Sites Inspected Sites Treated Hectares Treated

135 53 750

Development Compliance – Proactive Audits

Licensing and Approvals Summary for Current Month

Premises Premises Inspected

% Compliant

Level of improvement required to reach compliance

New and Renewal

Applications Approved Minor # Major +

Accommodation 2

Food 32 60% 34% 6% 11

Footpath Trading 2 50% 50% 1

Swimming Pools 1

Temporary Home 1 100%

Vending 1

Total 35

16

20 9 3 3

Allocated Completed Development Application Expired Development Not Commenced


# Minor = small number and /or low risk requisitions required to be actioned by operator through an Officer issuing a verbal direction, inspection report or letter. + Major = high number and /or high risk requisitions required to be actioned by operator through an Officer issuing a notice or improvement notice.

Proactive Patrols

Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments 05/03/2017 Shoal Point 4 dogs on leash

11/03/2017 Gooseponds 22 dogs on leash

11/03/2017 Ooralea, West Mackay 14 dogs on leash

22/03/2017 South Mackay 1 dog on leash

24/03/2017 Ooralea 2 dogs on leash

25/03/2017 Slade Point No wandering dogs

25/03/2017 Andergrove No wandering dogs

Pest Management

• Baiting Programs for wild dogs and pigs in March 2017 – 35 hours. • 10 properties have been baited for wild dogs and pigs in 2017. • Surveying and spraying biosecurity risk weeds in March 2017 – 28 hours.


Education and Training Sessions

Food safety training sessions are conducted for non-profit organisations and for food handlers at festivals and events. School education includes responsible pet ownership and dengue fever awareness.

Customer Requests Throughout March 2017, 713 requests for service were received, compared with 775 for March 2016. 79% were completed in nominated timeframes. Health and Regulatory Services aim to complete 85% of requests for service within nominated timeframes, however, depending on the circumstances of each individual matter and the speed at which compliance can be achieved using compliance processes, timeframes for completion can be influenced.

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Food Training School sessions

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Education & Training Sessions


Monthly Infringements Activity The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 12 months.

Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people, daily.

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450

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650

750

Tota

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Regulated Parking Infringements Issued

Infringements Issued


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Local Laws, Environmental Health Infringments Issued & , Development Compliance

Local Laws Infringements Environmental Services Infringements

Development Compliance Infringements

Local Laws Infringements Environmental Services

Infringements Development Compliance

Infringements

Animal not registered within 14 days of keeping – 6 Deposit litter – individual – 2

N/A Failure to comply with a compliance notice – 12

Illegally dump waste less than 2500L – individual – 1

Failure to comply with menacing dog conditions – 1 Deposit prescribed water

contaminant in waters – corporation - 1 Overgrown allotment – more than

once in 12 months – 1

community and client services - mackay council...2012-13 2013-14 2014-15 2015-16 2016-17 lti days...

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