Company Overview

( An Enterprise of Malhotra Fincap Limited )

• An organization which has carved its prints in the finance sector for the past five decades successfullyLower base operating costs & higher business effectiveness

• After achieving great heights in the finance sector we now have diversified in the BPO sector to set a new “MILESTONE”

• The core competency of Milestone Inc. is to facilitate Business Process Outsourcing with successful process migration

We provide clients with:

• Higher quality telephone and web-based customer service and sales operations • Lower base operating costs & higher business effectiveness• Maximum customer value & higher CSAT’s

We deliver through:

• Specialized computer telephony technologies• Call centre development experience• Human resources management and process expertise• Businesses intent on growth simply cannot cost effectively develop the same in-house level of

sophistication in technology and human resources.• By outsourcing customer service and sales to Clients Plus, businesses preserve capital resources, reduce

cycle time and improve corporate performance.

We specialize in catering to all our clients as per their needs and requirements

• We are currently handling domains across US and UK Catering to different and millions of customers across US and UK and managing their different needs and requirements.

• We specialize in proving our US customers with the best of long distance calling Cards and calling minutes, have a variety of plans to be offered to the clients and making sure that they get the best value for money. We also assure that they get the same at very cheap prices and an option to pay using several modes of payments available at their disposal.

• In terms of our UK customers, we help them to manage their Insurance and also ensure that in case of any accidents, we lighten their burden by ensuring that their damages are taken care off. We use the expertise of best of solicitors in the United Kingdom and do all of this for our customers on a NO WIN NO FEE, WIN NO FEE BASIS .

• Milestones Inc.'s transcription service serves numerous specialties and provides standard templates for eachone of these specialties. Our customers have the ability to modify our templates to meet their specificrequirements or use their own templates on an as needed basis. Milestones Inc. is a professionally managedMedical Transcription Service Company that maintains very high standards in providing patient informationmanagement services. Our Medical Transcription Services utilizes state-of-the-art infrastructure, dictationtechnology, well-qualified and experienced transcriptionists, and high-end software technologies to provideend-to-end solutions for Medical Transcription and healthcare information management. Each member of ourstaff is rigorously trained to exceed the expectations of the customer. We have cutting-edge technology andflexible architecture, which makes us an exceptional choice for both large small organizations in the healthcare,insurance and legal fields. Our team of professionals is dedicated for each client and focused on meeting theclient's needs in the best possible manner, and interacts closely with the key members of the client'sorganization.

• Milestone Inc. is a full service Medical Transcription management & Billing Company to meet theneeds of your practice. Our Medical Billing processes can be applied to any solo or group practiceregardless of specialty or claim volume. We understand the issues in the field of Medical Billing andour Medical Billing Services encompass the management of the entire claims processing andcollections cycle. The scalability of our service offering will provide you with the cost effectiveadministrative infrastructure necessary to enhance yourbusiness.

• Our team of professionals works as your own back-office staff and will have the responsibility of :-

o Coding and pre-coding functions for maintaining master database and maximum payout for the claims.

o Inputting of patient information, charge entry and scanning the same for errors resulting in fewer rejected claims

o Delivering daily journal of the day's activity, "Patients with balances" report weekly, "all patients" report monthly.

o Transmitting electronic claims and submission of paper claims with attachments on everyday basis. There is a review and follow-up action for resolution of denied claims and reconciliation of accounts receivables.

o File maintenance of documents received for future retrievals.

o Billing in compliance with the regulation procedure

o EOB reports and financial statements customized to meet the needs of your practice

o Billing all insurance companies - primary, secondary, and tertiary

• Our strengths is our multi faceted approach to diverse services, both in the voiceand non-voice domains.

• Our team comprises of fully trained and qualified personnel that include businessprofessionals, MBA’s, CA,s, Data Operators, Web Designers & Digitizers. Ourhighly trained and motivated staff has excellent technical & professional experience& expertise, which empowers them to carry out services for our clients effortlessly.

• A thorough professional team is what we rely on, professional team of membershaving more than 8 to 10 years of experience in handling our customers with greatcare and passion.

• Every attempt is to delight our client at every moment and create a “WOW”experience for each and every of our customer.

• Redundant and Reliable infrastructure

• Latest Technology with a complete web enabled office area

• Latest servers with complete back up facility

• Complete recording facility available

• 365x24x7 power backup facility with the best & reliable source of power backup

• 65 production Seats at disposal ready to be capitalized for creating a wowexperience for millions of customers across the globe

• A complete financial backup provided by a age old Finance which has left itsprints in sand of time

Service application areas which we be address are as listed below :-

• Sale Support• Complaint Handling • Technical Queries • Lead Generation • Relationship and Account management • Telemarketing • Market Research • Database Development • Bill receivables • Credit and Billing problems • Collections and Debt Management

• We believe that practice makes a man perfect and continued efforts yield results

• A simple and practical approach is our strategy and keyword for attaining success

• A highly trained and motivated staff who believes that they play a vital role in the success of different organization across the globe

• A combination of knowledge, expertise and experience has been combined in our organization to depict a complete picture of success

• Firm believers of the fact that nothing is impossible because “IMPOSSIBLE” means “I M POSSIBLE”

Since our every attempt is to delight the customer , we offer almost every servicethat contends the client and enables our client to focus on their day to day corefunctions and operations. We are different from the rest cause of the belowlisted features -:

• State of the art "Web Enabled" call centre environment• Customized call handling applications• The trend toward PC/IP platform• Live, interactive call response 24 hours per day, 7 days per week.• Technical Support/ Helpdesk Services on-line• Automatic call distribution• Commitment to customer satisfaction, retention and relationship building• Comprehensive and ongoing training programs• Motivated performance driven concepts.• Professional corporate philosophy and culture.

At Milestone we believe that everything happens for a cause, similarly any Rule or approvalfrom the government has its own significance. We ensure that all our legal formalitiescomply with the government’s policy and thus it does not lead to any type ofdissatisfaction (for the client or for us).

We take utmost care that no legal formalities obstruct the way of providing the best to ourclients .

Some of the legal compliances that we have fulfilled till date are as listed below :

Shop Act license Certificate of Operation DOT Memorandum of association of the company Articles of Association Tie up with best in class provider of Lease Lines Best in class Quality Control Tools

Apart from the above listed, we are also aiming at ISO certification and introduction ofLean & Six Sigma in our organization.

• We at Milestone believe that nothing comes without a price and weunderstand how much efforts our customers have put in to create the brandvalue that they possess today.

• This helps us understand and provide them with the quality and care that theydeserve. This in turn strengthens the bond that we have with them and alsoleads toenhancementof their brand value.

• We design solutions which are cost effective, innovative and customerfriendly. Our well developed infrastructure is there to serve your needs at theright place and right time. We are committed to cater mission critical solutionsto provide a powerful back-support to your business .

• We look forward for having a long lasting and a fruitful relation that benefitseveryone.

‘ To Contribute to the Success of Organizations Worldwide '

Milestone Inc. has the experience and knowledge to help yourorganization become more efficient, a benefit that which can addsignificantly to your bottom line. We are experts at applyingtechnology to achieve quantifiable results. Let Milestone Inc. show youhow our knowledge, experience, commitment and creativity can bringtremendousvalue to your business

Thank You