competitive intelligence and knowledge management conference presentation

8/4/2019 Competitive Intelligence and Knowledge Management Conference Presentation

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KHARKOV NATIONAL UNIVERSITY

OF RADIO ELECTRONICS(61166, Kharkov, Ukraine, 14, Lenin Ave, Social Informatics

Department,Tel. (057) 702-15-91, E-mail: [email protected],

[email protected])YOUTHS SCIENTIFIC CONFERENCE ON

COMPETITIVE INTELLIGENCE ANDKNOWLEDGE MANAGEMENT

Theme: INFORMATION TECHNOLOGYSUPPORT FOR KNOWLEDGEMANAGEMENT IN SOCIAL SERVICES

SYSTEMS INNOVATION
mailto:[email protected]:[email protected]


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INTRODUCTION

One of the main roles of InformationTechnology (IT) in Knowledge

Management (KM) programs is to

accelerate the speed of knowledgecollection and dissemination, creation,storage and transfer. KM tools which are

the results of IT intend to help the processes

of collecting and organizing the knowledgeof groups or individuals in order to makethis knowledge available in a shared base.


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Introduction cont.

The innovation of social services systemsis the most knowledge-intensive

organizational processes. Consideringsocial services systems as any

organizations/ institutions, their improvedperformance/productivity is accompanied

by the good use of KM tool and KMsolutions which are the results of people,

knowledge and Technology.


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OVERVIEW AND DEFINITION OF MAIN

KEY WORDS IN THIS PRESENTATION;

1. KNOWLEDGE

Knowledge can be simply defined asThat what we know and what happens

at the moment in time when informationbecomes valuable to the organization,group or individual seeking it.


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ORKnowledge can also be definedas An integration of experience,

values, ideas, information,contextual sequence of data,

insight, indicators, developmentinformation, decision making

criteria that provides a framework

for evaluating and incorporatingnew experiences and information


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3. KNOWLEDGE MANAGEMENT (KM):

Is the process of managing that what weknow by identifying, creating, gathering,

organizing, analyzing, representing,distributing, and enable adoption ofinsightsand experiences; for which such insights and

experiences comprise knowledge, eitherembodied in individuals or embedded in

organizationalprocesses or practice.
http://en.wikipedia.org/wiki/Insighthttp://en.wikipedia.org/wiki/Experiencehttp://en.wikipedia.org/wiki/Knowledgehttp://en.wikipedia.org/wiki/Business_processhttp://en.wikipedia.org/wiki/Business_processhttp://en.wikipedia.org/wiki/Knowledgehttp://en.wikipedia.org/wiki/Experiencehttp://en.wikipedia.org/wiki/Insight


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4. SOCIAL SERVICESSYSTEMS:

These are regarded as systems thatprovides services such asEducation, Health care,

consultancies services, Financialservices, security systems,

Communication and informationexchange, softwaredevelopers/engineers, hardware

designers, Problem-Solving


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HOW IT SUPPORT FOR KM PROVIDESBEST PRACTICES and hence resultinginto SSSI:

v By Providing an access to the mostrelevant knowledge available (only to

the defined partners) so as to provide anability to capture solutions in one

database that could be shared between

levels of knowledge workers (sayengineers AND technicians who areworking on some projects), . . .


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Cont..

v capturing and share the knowledge ofone of the key partners, . . .Providing

the field technicians with a self-helpapplication and prevent the high-endengineers from answering technical

problems that were already identifiedand documented. Consider the figure

below.


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Figure 1- IT support for KM in SSSI overview


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SOCIAL SERVICES INNOVATION

vSocial Innovation means solving global issuesby attaining continuously organizational

transformation. Whereby IT has greatpotential to induce this innovation through a

good use of KM tools such asIntranet-basedsystems, Electronic document management

(EDM), Groupware, Workflow, Artificialintelligence-based systems, Business

intelligence (BI), Knowledge map systems,Innovation support tools, Competitive

intelligence tools and Knowledge portals.


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Characteristics Of KnowledgeManagement System (KMS)

Major characteristics which highlightKM process effective and efficient in

term of organization and its

development are:

The KM process should address the

business problem and support fordecision making and problemsolving providing flexibility and

innovation.


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,DEPENDANCE


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CONCLUSIONInnovation of social services systems as

the most knowledge-intensiveorganizational processes, Organizations

have to realize that a large number of

problems are attributed to un-captured andun-shared product and process knowledge,as well as the need to know who knowswhat in the organization, the need for

distance collaboration, the need to capturethe knowledge and lessons learned and bestpractices and identification of appropriate

Technology e.g. Software tools to be used!

competitive intelligence and knowledge management conference presentation

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