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TRANSCRIPT
Consultant Opportunities
with the EBRD
Thursday 17th March, 2011
NL EVD Internationaal
Mr Martin EhrenbergSenior Advisor
Consultancy Services Unit
Mr Andrea BaldanHead of CSU, Operations
6 things you need to know…
…in order to be successful in providing consultancy services to the EBRD:
5 “W”s
1. “Why” does EBRD need consultancy services
2. “Where” does EBRD operate and are services needed
3. “When” are consultancy services needed
4. “What” kind of consultancy services are needed
5. “Who” are the key players in EBRD and their roles(and “whom” are you offering your services to)
…and 1 “H”
1. “How” does EBRD select consultants (incl eSelection)
1. why?1. why?
� EBRD finances projects in both private and public sector, providing direct funding for financial institutions, infrastructure and other key sectors.
� The Bank’s investments also help to develop skills, improve efficiency and strengthen institutions.
� Within this framework consultancy services are provided to support the Bank’s operations and projects.
“why” does the Bank need Consultancy Services: Bank’s operations
“why” should you be interested: Consultancy Contract Awards* in 2006-2010
Value in € of all Consultancy Contracts awarded
-
20,000,000
40,000,000
60,000,000
80,000,000
100,000,000
120,000,000
140,000,000
160,000,000
2006 2007 2008 2009 2010
(918
)
(1.0
63
)
(1.1
00
)
(1.4
09
)
(1.5
65
)
(and number of Contracts awarded)
trend
* CSU contracts only
Value in € of Consultancy Contracts awarded to Dutch firms
-
500,000
1,000,000
1,500,000
2,000,000
2,500,000
3,000,000
3,500,000
4,000,000
4,500,000
5,000,000
2006 2007 2008 2009 2010
“why” should you be interested (2): Contract Awards* to Dutch firms in 2006-2010
(17
)
(30
)
(36
)
(34
)
(29
)
4%
3%
4%
4%
2%
(and number of Contracts awarded) (and % on EBRD total value)
trend
* CSU contracts only
2. where?2. where?
“where”: 36 offices in 30 countries
more than half bankers based in the regions
“where”: 2010 Contract Awards* by Country of Operation (share of value)
Ukraine, 13%Regional, 12%
Tajikistan, 6%
Bulgaria, 5%
Kyrgyz Republic, 4%
Armenia, 4%
Kazakhstan, 3%
Georgia, 3%
Turkey, 3%
Romania, 3%
Belarus, 3%
Slovenia, 0%
Latvia, 0%
Hungary, 0%
Slovak Republic, 1%
Montenegro, 1%
Albania, 1%
Turkmenistan, 1%
Mongolia, 1%
Poland, 2%
Croatia, 2%
Serbia, 2%
FYR Macedonia, 2%
Azerbaijan, 2%
Bosnia Herzegovina, 2%
Moldova, 3%
(…)
Other, 21%Russian
Federation, 9%
UK**, 10%
* CSU contracts only
** Headquarters’ related contracts
“where”: 2010 Contract Awards by Country of Operation to Dutch consultants (share of value)
Kosovo, 1%
Azerbaijan, 1%
Bulgaria, 1%
Montenegro, 1%
Turkmenistan, 0%
Other, 4%
UA, 2%
CRO 2%
Kazakhstan
6%
Slovak
Republic
7%
UK 9%
Hungary, 12%
Regional, 13%
Bosnia and Herzegovina,
26%
Russian Federation
19%
* CSU contracts only
1%0%8,550 Turkmenistan
2%1%24,950 Montenegro
0.4%1%28,150 Bulgaria
1%1%30,090 Azerbaijan
9%1%36,357 Kosovo
0.3%2%62,840 Ukraine
3%2%66,150 Croatia
4%6%179,795 Kazakhstan
25%7%200,000 Slovak Republic
2%9%262,627 United Kingdom
75%12%338,002 Hungary
2%13%391,652 Regional
4%19%552,580 Russian Federation
30%25%724,000
Bosnia and
Herzegovina
% of
EBR
D
Total
% of
total
value
Value, €
3. when?3. when?
“when” are Consultancy Services needed
Understand the Bank’s project lifecycle to know:
� When does the consulting opportunity arises (concept, pre-signing, post-signing?)
� What kind of consultancy services are needed (project preparation or project implementation?)
� Whom to market the services to (Bank or Clients?)
ProjectProject
PreparationPreparation
ConsultancyConsultancy
ServicesServices
Project Implementation Project Implementation
Consultancy ServicesConsultancy Services
“when”: Consultancy Services and project cycle
InitiationFinal repayment
Concept clearance
Concept/ structure review
Final review
Signing
Disbursements
Repayments
[Sale of equity]
Final maturity
Board approval
Publication of Project Summary Document
Publication of Board approved Projects
4. what?4. what?
“what” kind of consultancy services does the Bank need
� Consultancy Services type: project preparation and project implementation
� Funding sources: TC, Bank Budget and loan proceeds
� Business sectors
“what”: type of Consultancy Services
To assist the Bank’s Clients with:
� Project Preparation e.g. feasibility studies, project design, environmental impact assessment
� Project Implementation:
– capacity building, institutional development, eg. project implementation units – role of a partner
– project supervision: Independent Engineer – very clearly defined contractual role
To assist the Bank with:
� due diligence (technical, financial, environmental, integrity etc)
� project monitoring, lenders technical supervisor
� Technical Co-operation Funds from:
– Dutch Technical Cooperation Funds (tied and untied)
– Shareholders’ Special Fund established with the Bank’s net income, operational since July 2008
– Other untied Donor funds (e.g. Japan, Sweden, Norway, Multi Donor Fund for Early Transition Countries, European Union), Western Balkans Fund
� Bank Administrative Budget
� Loan Proceeds
“what”: funding sources available to Dutch Consultants
Focus on:
� Initiatives to address economic crisis in the EBRD’s countries of operations, e.g. FI Institution Building and Targeted Crisis Response Framework Facilities, Trade Facilitation Programme Crisis Response Training programmes, Risk Management Advice
� Sustainable energy financing facilities incl. renewable energy
� Infrastructure including Municipal and Environmental Infrastructure & Transport and PPP’s
� Support institution building and training - e.g. Turnaround Management Programme (TAM), Business Advisory Services (BAS), TAM/BAS Crisis Response Programme, Legal Transition Programme (LTP); Policy Dialogue
“what”: Technical Co-operation funds
“what”: ALL* Consultancy Assignments by source
Technical Co-operation funds
Bank loan proceedsBank Administrative
budget
Annual Estimates
€40 to 100 m €5 to 30 m €30 to 70 m
In 2010 €85.66 m €2.57 m €48.94 m
1,587 contracts 7 contracts 1,227 contracts
Contract partyClientsor Bank
Clients Bank
* Includes CSU, TAM (6.5Mil - #728), OGC (16.7Mil - #509) and loan funded
Bank
Administrative
budget, 36%
Bank loan
proceeds, 2%
Technical Co-
operation funds,
62%
“what”: 2010 CSU Contract Awards by Project Sector* (all EBRD)
* Share of Value
Environmental and
Social Reform, 2%
Natural Resources,
2%
Economic Reform,
2%
Industrial and
Manufacturing, 2%
MEI, 17%
IT, 8%
P&E, 19%
Other, 6%
SME, 10%
Finance, 19%
Transport
7%
Legal Reform, 3%
NC 2%
“what”: 2010 CSU Contract Awards by Project Sector* (Dutch Consultants)
* Share of Value
Transport, 34%
Finance, 19%
Environmental
and Social
Reform, 6%
Agribusiness, 1%Education, 2%
IT, 6%
P&E, 27%
Other, 5%
3%
2%
6%
2%
% value of EBRD total% value of EBRD total
10%
“what”: an example of Municipal and Environmental Infrastructure (MEI) Sector
The MEI sector covers:
• direct revenue earning services (water supply, waste-water collection and treatment, solid waste management, district heating, natural gas distribution and urban public transport).
• Infrastructure (urban roads, environmental clean-up operations).
The provision, financing and management of these municipal and environmental services are the responsibility of local or regional governments.
• Environmental services, such as industrial and hazardous waste management, that may be organised nationally or outside local government responsibility.
“what” MEI Standard Consultancy Assignments and Types of Specialists
� Financial Audit
(auditors)
� Feasibility Study
(sector engineers, environmental, financial, legal experts)
� Environmental Impact Assessment
(environmental experts)
� Financial and Operational Performance Improvement Programme (FOPIP)
(financial, management information system, corporate restructuring experts)
� Legal Due Diligence
(legal experts)
“what” MEI Standard Consultancy Assignments and Types of Specialists Required (… cont’d)
� Financial Due Diligence
(financial experts)
� Corporate Development Programme
(financial, legal, management information system and IT, business planning experts)
� Project Implementation Unit; Procurement Assistance
(procurement experts)
� Creditworthiness Enhancement Programme
(financial, legal, sector regulation experts)
� Public Service Contract
(legal, corporate, financial experts)
5. who?5. who?
““whowho””: : www.ebrd.comwww.ebrd.com
About us• What we do• Who we are• Where we are• Who we work with
• (…)
Procurement Notices(see next slides!)
Working with us• Project financing• Procurement (see next!)• Trade Loan syndications• Advice and support
• Jobs at the EBRD
• Projects• Countries• Sectors
““whowho””: procurement in : procurement in ebrd.comebrd.com
ConsultancyServices- Consultant opportunities
(procurement notices)
- eSelection
-Data & reports
“who”: Consultancy Services Unit (CSU)
� CSU provides technical advice and operational support to users of consultancy services within the Bank and to its Clients when selecting and engaging consultants.
� CSU is also responsible for ensuring compliance with the Bank’s Procurement Policies and Rules with donors’ rules and requirements when donor funds are used for the provision of consultancy services.
� CSU usually chairs as not-voting member in the evaluation Committee’s for shortlisting and selecting of Expressions of Interest and Proposals for consultancy assignments with a supervisory role on procedural and contracting aspects
“who”: Banking department
� The Banking department carries out EBRD’s lending and investment operations by means of projects; consultancy services are used to support these operations
� When consultancy services are for the benefit of the Bank, Banking members are key players in project preparation, consultants selection manage the consultants during delivery of the services
“who”: Banking business groups
Central Europe, Western
Balkans, Turkey,
Telecoms,
Informatics and Media
Central Europe, Western
Balkans, Turkey,
Telecoms,
Informatics and Media
Financial Institutions /
Trade Facilitation Prog.
Financial Institutions /
Trade Facilitation Prog.
Municipal & Environ.
Infrastructure
Municipal & Environ.
InfrastructureRussiaRussia
Turkey, Eastern Europe,
Caucasus and Central Asia
Turkey, Eastern Europe,
Caucasus and Central Asia
Natural ResourcesNatural Resources
Energy Efficiency &
Climate Change
Energy Efficiency &
Climate Change
MonitoringMonitoring
Industry, Commerce &
Agribusiness
Industry, Commerce &
Agribusiness
Power and EnergyPower and Energy
TransportTransport
Sector Teams Country TeamsSector Teams Country Teams
“who”: the Client’s role
� The Client selects consultants in assignments where the Client is the main beneficiary of the services (mostly project implementation)
� The Client is responsible for all aspects of the procurement of contracts. It invites, receives and evaluates tenders and awards contracts which in all cases are concluded between the client and the consultant. The EBRD is not a party to the consultancy contract and channels TC funds through a grant agreement with the Client.
� The role of the Bank is to review and monitor the client’s tender process and assists contract administration to ensure compliance with procedures.
“who”: Consultants Participation
� Success rates in open competition for top ten consultants nationalities by value of contract awards:
– British: 9% - Italian: 22%
– German: 13% - Dutch: 9%
– Russian: 17% - Danish: 12%
– Swedish: 14% - American: 12%
– French: 17% - Spanish: 5%
� Success rates are calculated as the ratio between the number of expressions of interest submitted and resulting contract awards
“who” to contact in EBRD
� Project enquiries (existing EBRD projects only) Tel: +44 (0)20 7338 6282 / fax: +44 (0)20 7338 7380
� Business Development and project proposals Tel: +44 (0)20 7338 7168 / fax: +44 (0)20 7338 7380
� General enquiriesTel: +44 (0)20 7338 6372 / fax: +44 (0)20 7338 6690
� Procurement opportunitiesvia web site: www.ebrd.com
� PublicationsTel: +44 (0)20 7338 7553 / fax: +44 (0)20 7338 6102
� Consultancy Services UnitTel: +44 (0)20 7338 6124 / fax:+44 (0)20 7338 7451
� eSelection Tel: +44 (0)20 7338 7307 / Fax: +44 (0)20 7338 7451
how?how?
“How”
� How EBRD or its Clients select consultants
� Strategy for winning contracts
� (eSelection for Consultants)
Procurement Policies and Rules (PP&R)
� Revised Procurement Policies & Rules (PP&R) were adopted by the Bank’s Board of Directors in May 2010 after a public consultation process:
http://www.ebrd.com/pages/research/publications/
policies/procurement.shtml
� Based on fundamental principles of non-discrimination, fairness and transparency
� Harmonisation with other International Finance Institutions (IFIs) on-going (e.g. Standard Request for Proposal)
� Revised PP&R define new thresholds for consultant selection procedures
Procurement Policies and Rules (PP&R)
Section 5.1 of Bank’s PP&R:
“The main concern when
choosing consultants should be the
quality of the services provided.”
Main Selection Methods (1)
QUALITY-BASED SELECTION:
No consideration of price during selection,
highest-ranked Consultant is invited to negotiate
the contract, generally for
(i) very complex assignments which can be
carried out in substantially different ways and cost
proposals may not be comparable
(ii) assignments with large downstream impacts
(iii) contracts below EUR 300,000
Main Selection Methods (2)
QUALITY- AND COST-BASED SELECTION:
Selection based on quality (approx. 80%) and price (approx. 20%), allocation to quality/price depends on nature of assignment, generally for
(i) standard assignments
(ii) scope of services are well defined and parties can estimate with reasonable precision the required input, staff time, duration etc.
(iii) contracts above EUR 300,000 if standard and not complex
Overview of Selection Procedures for Consultant Selection (EBRD or Client)
Call for expressions of interest
Long list
Shortlist
Proposal (tech & fin.)
Select consultant
Negotiations
Contract
Call for expressions of interest
Long list
Shortlist
Select consultant
Negotiations
Contract
Select consultant
Negotiations
Contract
Evaluation of Evaluation of
ProposalsProposals(quality(quality-- & & costcost--based selection, based selection,
EUR 300,000 and over)EUR 300,000 and over)
Selection from Selection from
ShortlistShortlist(quality(quality--based selection, based selection,
EUR 75,000 EUR 75,000 –– EUR 300,000)EUR 300,000)
Direct Direct
SelectionSelection(quality(quality--based selection, based selection,
less than EUR 75,000)less than EUR 75,000)
� Quality-based selection (less than EUR 75,000)
� The Executing Agency (EBRD or Client) selects
without competitive selection
� Bank may negotiate on budget, team
composition and contractual terms
� How does the Client or Bank choose for direct
selection? How can consultants improve their
chances of being awarded Direct Selections?
Selection Procedures –Direct Selection
� Quality-based selection (EUR 75,000 – EUR 300,000 for firms and EUR 75,000+ for individual experts)
� Generally begins with a “Procurement Notice”requesting expressions of interest on the Bank’s Website
� The Shortlisting Committee creates a shortlist of firms who are ranked according to technical merit
� The top ranked firm is sent the Terms of Reference (ToR) and invited to submit a workplan and budget
� When negotiations are successful, contract is awarded
� If negotiations fail, second ranked firm is contacted
Selection Procedures –Selection from Shortlist
� Quality- & cost-based selection (EUR 300,000 and over)
� Procurement Notice and shortlisting of firms
(1) generally between 3 and 6 firms
(2) normally no more than 2 consultants from the
same country
(3) normally requires at least one qualified consultant
from one of the Bank’s Countries of Operation
� Shortlisted firms are sent the Request for Proposal
(RFP) package
Selection Procedures –Evaluation of Proposals (1)
� Request For Proposals (RFP)
- RFP1 - Data Sheet
- RFP2 - Instructions to Bidders
- RFP3 - Templates and Forms
- RFP4 - Evaluation Criteria (!!!)
- RFP5 - Terms of Reference
- RFP6 - Contract Template
Selection Procedures –Evaluation of Proposals (2)
RFP 4 (Evaluation Criteria) Key Points:
(1) Firm’s project experience (by subject matter, sectors, track record in specific countries)
(2) Methodology, work plan, comments on ToR
(3) Calibre/CVs of experts proposed to carry out the assignment
(4) Other (local language, local presence/input)
(5) Weight of financial proposal generally 20%
Selection Procedures –Evaluation of Proposals (3)
Selection & Contracting –Timeframe
Always depends on
circumstances of individual case
(could be longer if Client
selects/contracts
which is not fully familiar with
EBRD standard procedures)
4 - 6
months
Evaluation
of Proposals
5 - 7
weeks
Selection
from
Shortlist
7 - 14
days
Direct
Selection
Statistics on Selection Procedures
Share of Value of Contract Awards by Selection Method
0%
20%
40%
60%
80%
100%
2006 2007 2008 2009 2010
Evaluation of
Proposals
Selection From
Shortlist
Direct Selection
Clarifications and Debriefing
� Before deadline for submission expires,
request clarifications from Bank or Client
(RFP 1 generally sets deadline for questions)
� If unsuccessful you may ask for a debriefing
when selection process is completed
� Complaints should be sent to Bank or Client
with a copy to the Director of the Banking
Department Team and the Director of the
Procurement Department
(1) Bank-Contracted Templates
(2) Client-Contracted Templates
(3) Applicable Law & Arbitration
(4) Indirect Taxes (VAT)
(5) Lump-sum contract vs. Time-based
Contract
(6) Periodical Payment / Milestone Payments
(7) Advances
Contracting (Bank or Client?)
General considerations:
� What is level of competition? Be selective –
do you have any comparative advantage?
� Who will select/contract? EBRD or the Client?
Is addressee “banker or municipality”?
� One step (selection from shortlist on basis of
expressions of interest only) or two steps
(expression of interest and request for
proposals)?
Strategy for Winning Contracts –Basics (1)
� One step after the other:
(i) Focus on smaller assignments first (the first contract with EBRD enables you to demonstrate your excellence)
(ii) The expression of interest (EoI) matters (starting point)
� Carefully assess submission requirements / evaluation criteria
(i) Procurement Rules (e.g. Conflict of Interest?)
(ii) Eligibility
(iii) Deadlines
(iv) Budget viable?
(v) Specific submission / evaluation requirements?
Strategy for Winning Contracts –Basics (2)
Strategy for Winning Contracts –Assess Notice & Evaluation Criteria (1)
Albert Einstein:
“Not everything that counts can be
counted and not everything that
can be counted counts”
� What are the specific submission requirements/evaluation criteria for EoIs/proposals?
(i) Project references: Previous similar project experience? Similar budget/duration? Similar services/objectives/ activities? Similar country/region?
(ii) Key experts/CVs: Relevant previous professional experience? Language requirements? How many key (!) experts?
(iii) For proposals: Methodology, comments on Terms of Reference (“ToR”), workplan
� Pay attention to detail! Is your expression of interest/proposal responsive?
Strategy for Winning Contracts –Assess Notice & Evaluation Criteria (2)
Be pragmatic when drafting EoI or proposal
� Main objective is
to address the requirements in the procurement
notice or Request for Proposal package and to be
awarded the contract
� Main objective is not
to describe how to successfully carry out the
assignment in the technical proposal
Strategy for Winning Contracts –Assess Notice & Evaluation Criteria (3)
Corporate Services are required. The Consultant should be a firm or a group of firms with
1. Substantial relevant project experience related to district heating and respective corporate finance, law and tariff studies.
2. Extensive project experience in the EBRD’s countries of operationand in working with International Finance Institutions (IFIs).
3. Experts capable of carrying out the Assignment. Key experts should preferably include a project manager, a district heating utility financial and operational expert, a legal expert with good knowledge of regulatory framework and legal practices of district heating sector and public service contracts in Russia and a financial expert with good knowledge of district heating sector and tariff setting mechanisms in Russia. Experts shall have a minimum of 5 years experience in the activity for which they are proposed.
4. It is recommended that a significant part of the consultancy input will be carried out by local sub-consultants/contractors, specifically the preparation of public service contract and negotiation of tariffs with local tariff regulator.
Strategy for Winning Contracts –Example – Consultant Profile per Notice
Be realistic – can you match the
submission/evaluation criteria? If not, consider
(i) consortia or sub-contracting opportunities,
identify potential local, regional or international partner firms to complement your firm’s
strengths (know-how, project references, key
experts)
(ii) engaging external experts/freelancers to
satisfy requirements related to key personnel
Strategy for Winning Contracts –Join Forces (1)
� Know the market. Research and assess:
(1) Contracts awards
(2) Previous shortlists for similar assignments
(3) Statistics
� EBRD information available under:
http://www.ebrd.com/pages/workingwithus/
procurement/consultancy.shtml
� Also check similar webpages of EU, World Bank, IFC etc.
Strategy for Winning Contracts –Join Forces (2)
(1) The key is to enable the evaluators to
quickly and easily find and assess the
relevant information
(2) Remember Blaise Pascal who wrote:
“I would have written a shorter letter but I
did not have the time!”
Strategy for Winning Contracts –“Be Kind to the Evaluators” (1)
� Consider your application from perspective of evaluation committee - are you able to easily assess your firm’s strengths and compliance with evaluation criteria?
� Submit documents that are
(i) tailored (adapt your regular standard documents)
(ii) focussed (all key points/evaluation criteria addressed?)
(iii) concise (table of content, clear structure & headlines, easy to assess, short sentences, use tables instead
of running text when appropriate etc.)
(iv) accessible (submit one pdf-file not many)
Strategy for Winning Contracts –“Be Kind to the Evaluators” (2)
Strategy for Winning Contracts -Example for Project References
1) Key Tasks per Objective
2) Activities per Key Tasks
3) Deliverables/Outputs
1) Background
2) Overall Objectives
3) Results/Outcome
Consulting Services ProvidedDetailed Description of Assignment
PartnersDurationFunding
Source/
Donor
Name of
Client
(public/
private)
No of
Staff provided
Proportion
carried out by
Consultant
(%)
Overall
Assignment Budget
(EUR)
CountryName
Firm
Assignment Title:
Reference No.
Strategy for Winning Contracts -Example for Describing Experts’ Experience
�Relevant Responsibilities/Tasks
�Relevant Activities
�Relevant Deliverables/Outputs
Description:
Expert’s Position/
Job Title:
Company/Client/
Donor:
Country:
Duration:
(m/year) to (m/year)
Assignment Title:
� Do not submit financial offer when selection is based on quality (unless otherwise requested), in particular never add financial offer to EoI!
� Seal financial offer (ensure confidentiality!)
� Do not apply if your firm is not eligible (check eligibility clause in notice)
� Do not submit late
� Do not liaise with EBRD/Client after publication of notice (apart from requests for clarifications via instructions)
� Do not stay silent on conflict of interest!
Strategy for Winning Contracts –Avoid the Big Don’ts
(i) Monitor developments in the relevant
sector/country, by donor/IFI
(ii) Monitor EBRD’s website for ‘Procurement
Opportunities’
(iii) Subscribe to EBRD eSelection and
procurement alerts
Strategy for Winning Contracts –Be Up to Date
Information available under EBRD Procurement
� EBRD’s new projects
� Project pipeline and executing agencies
� Lists the latest public and private sector projects
approved by the EBRD
� Procurement notices for consultancy assignments
� Consultancy contract awardsand shortlisted consultants
� Major contracts that were awarded in operations financed by the EBRD
(These pages are
regularly updated)
ebrd.com - Procurement Notices
Search by country
Search by sectorSearch by contract type- Consultancy
Services- Corporate goods
works and services
- Project goods,
works and services
Search Results- Issue Date
- Deadline- Country
- Notice Title
- Sector
- Notice Type
ebrd.com - Procurement Notice
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Procurement
Notice
“how” does EBRD select consultants
eSelection
for
Consultants
eSelection for Consultants
This is a web based application intended to
provide:
– More transparency
– More efficiency
– Wider participation in competition
– Level playing field
eSelection: Benefits for Consultants
� Subscribe for electronic notification about new
opportunities by industry sector and area of expertise
to increase competition
� Submit expressions of interest & proposals (including financial proposals) on-line/electronically
� Consultant can view the status of application, manage participation in selection processes and
monitor the progress of any selection process
� Cost reductions as a result of on-line submissions
eSelection -https://eselection.ebrd.com/suite/
Sends email with link to reset password
Register here
Click here to view procurement notices
Send a query or request assistance
Questions?
“He must be very ignorant for he answers every
question he is asked.”
Voltaire
Thank You!
Mr Martin Ehrenberg
Senior Advisor
Consultancy Services Unit
℡℡℡℡ +44 (0)20 7338 7657
���� +44 (0)20 7338 7451
Mr Andrea Baldan
Head Operations
Consultancy Services Unit
℡℡℡℡ +44 (0)20 7338 7307
���� +44 (0)20 7338 7451