contact center solutions - kellyocg · comprehensive contact center needs. kellyconnect is a unique...

Contact Center Solutions

O U T S O U R C E D S O L U T I O N S F O R C O M P R E H E N S I V E C O N TA C T C E N T E R N E E D S . KellyConnect is a unique provider in the traditional contact

center marketplace. Leveraging our 70 years of expertise and

extensive insight of the staffing and recruiting challenges that

face the contact center industry, we are able to connect clients

with the people, processes, and technology they need to create

the experiences their customers demand. Our sourcing and

recruiting acumen create the foundation for all of our success,

while our outstanding operational management team brings

all the components of the program together and delivers an

efficient and exceptional customer experience. We are a leader

in the Home-Based Agent delivery model which provides

endless access to talent, unmatched business continuity, and

operational elasticity. The solutions ultimately deliver the

flexibility, scalability, and accountability required in today’s

demanding business environment.

KELLYOCG CONTACT CENTER SOLUTIONS | 1

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C U S T O M I Z E D S U P P O RT S E R V I C E S

Our teams provide inbound and outbound contact support for any B2C

or B2B need, including high and low volume engagements, as well as

technical and administrative support activities. Our ability to quickly scale

the contact center workforce up or down allows us to effectively manage

seasonal cycles while increasing sales, traction, program adoption, and

overall customer satisfaction.



KellyConnect leverages the extensive sourcing, recruiting, staffing,

training, and HR expertise of Kelly Services to couple the right talent with

operations excellence. Our management team has decades of experience

operating contact centers for companies large and small. Our operations

are designed and managed to deliver exceptional experience through an

efficient and scalable model. Our team employs a robust suite of workforce

management and optimization tools and practices to meet the fast-paced

demands of the business. These fundamental components are critical to

deliver exceptional performance for our clients. We exceed customers’

expectations while minimizing employee attrition through ongoing

opportunities for growth and career development.

O P E R AT I O N S M A N A G E M E N T


KellyConnect excels at delivering exceptional customer care services. The

key to our success is identifying and hiring the best employees who can

be a cultural match for our customer’s environment. We leverage the best

technology coupled with decades of operational expertise to deliver a

solution that brings value to your brand and reputation. We engage your

customers with an approach that sets them at ease through omni-channel

communications options. Our integrated solutions provide the talent,

technology, and management to meet the demands of your customer

service requirements.

C U S T O M E R S E R V I C E


T E C H N I C A L S U P P O RT

With deep roots in the IT community, KellyConnect attracts, trains, and

retains the most competitive technical support talent available. Our team

is easy to work with, bringing better communication, greater process

maturity, ITIL-certified members, and a comprehensive understanding of

technical support requirements to your contact center solution. We deploy

customized training solutions catered to meet the demands of the client

and the employee base. Our ability to offer technical development skills

along with extensive career options helps us deliver the best talent for

customers’ technical support demands.


T E C H N O L O G Y A N D C O M P L I A N C E

KellyConnect employs the most advanced technologies to enable our

customer solutions. Our cloud-based technology solutions provide the

flexibility and capacity to meet any volume demands. Coupled with our

technology are processes and strategies to ensure consistently compliant

solutions geared to meet the demands of federal and industry regulatory

guidelines. Our solutions minimize the risk, deliver a highly compliant

environment, and reduce administrative burden in any contact center

model—even those with home-based agents.

KellyOCG®, the Outsourcing and Consulting Group of workforce

solutions provider Kelly® Services, Inc. KellyOCG is a global

leader in innovative talent management solutions.

Additional information about KellyOCG and our Contact Center

Solutions can be found at kellyocg.com.

kellyocg.com

© 2018 Kelly Services, Inc.

contact center solutions - kellyocg · comprehensive contact center needs. kellyconnect is a unique...

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