Ensuring your Service Management strategy remains aligned to the needs of the organisation can be challenging. In order to get maximum value from ServiceNow now and in the future, you need to invest time in planning how to meet business and technical change within your organisation.

That’s why we created TeamAssess. It is a comprehensive and independent review of your Service Management strategy and existing implementation of ServiceNow. It identifies the areas that will most benefit from service improvement measures, which are then prioritised into a roadmap in the form of a 30/60/90 day action plan.

Based on a proven methodology using our in-depth

ServiceNow expertise, TeamAssess is a high-intensity

2 day programme delivering specific achievable

recommendations. It includes a detailed assessment

of where you are today and what actions you can take

Continual Service Improvement for ServiceNow

8 Reasons to Choose TeamAssess to Deliver Maximum Value

TeamAssess

to ensure optimal on-going benefits from ServiceNow.

TeamAssess clients include William Hill, Harrods, Virgin

Active and Balfour Beatty. Here are eight reasons why

you should choose TeamAssess to ensure ServiceNow is

delivering maximum value to your business.

TeamAssess finds quick wins that deliver improved

services to the business. The report and recommendations

are broken down into 30, 60 and 90 day segments

highlighting where major benefit can be gained in the

shortest timeframe.

TeamAssess consultants have been involved with

300+ ServiceNow projects and implementations. We

apply this experience in reviewing your use of ServiceNow.

TeamAssess will identify mid and longer term

opportunities for further improvements in the overall

delivery of ServiceNow and associated processes. This

allows you to distinguish which new areas of functionality

will have the biggest impact on your business.

TeamAssess provides recommendations on how

to improve underlying ServiceNow processes.

Benefits

• Builds and restores confidence in value of ServiceNow

to the business

• Immediate impact

• Rapid ROI

Benefits

• Best practice recommendations

• Delivered by experienced, knowledgeable consultants

• Objective advice from ServiceNow certified professionals

Benefits

• Ensure ServiceNow continues to meet the needs of

the business

• Advice on which developments will deliver greatest value

and clearly identified payback

• Deliverable implementation plan that minimises potential

operational disruption

Benefits

• Simplified working practices

• Improved workflows

1 Delivering Quick Wins

4 Experienced ServiceNow Advice

2 Clear Roadmap

3 Optimised Processes

sales@teamultra.net www.teamultra.net +44 (0)1628 638001

TeamUltra are the UK’s leading ServiceNow Partner with over 300 implementations. For more information about TeamUltra’s range of ServiceNow services, Custom Apps and value added solutions such as Remote Support, Mobility, Event Management, Analytics & Reporting, please contact us:

What can TeamUltra do for you?

An optional facility is an independent Technical

Review of ServiceNow. Think of it as an MOT for

ServiceNow that ensures it is meeting your Service

Management strategy.

By delivering over 300 projects and running our

own business on ServiceNow we know how to fine-tune

and extract every ounce of performance improvement

from ServiceNow.

Before delivering the final TeamAssess report

we present our findings to senior management and

stakeholders. Recommendations are fine-tuned to ensure

alignment with the management team’s objectives.

Built into TeamAssess is a 3-month review to

establish progress, measure and evaluate the effect of the

improvements.

Benefits

• Full technical health check

• Document how to close potential security breaches

• Identify under or over licenced scenarios and ensure

optimal licence usage

Benefits

• Use the latest techniques to deliver better and faster

results

• Ensure ServiceNow operates at peak performance

Benefits

• Ensure ServiceNow project meets the defined

business goals

• Recommendations endorsed by senior management

• Quicker acceptance of agreed approach

Benefits

• Continued support for recommendations

• Documented benefits resulting from implementing

recommendations

• Further actions identified based on the initial

TeamAssess results

5 Independent Technical Review

6 IFine-Tune Systems Performance

7 IIterative Creation of Recommendations

8 IOn-going Improvement Cycle

“ Working with TeamUltra we have introduced greater structure around process automation and control. We benefit from vastly improved reporting capabilities which are giving us the knowledge to make better operational decisions enabling us to improve service delivery to end

customers and our brands”Spirit Pub Company