continuous improvement at scale - agile australia - 20-06-2016
TRANSCRIPT
![Page 1: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/1.jpg)
Continuous improvement at scale
Ryan McKergow
ryanmckergow
rmckergow
![Page 2: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/2.jpg)
think sharp rmckergow
UniSuper Digital program
MemberOnlineteam
Services team EmployerOnlineteam
Single member view team
Program manager
![Page 3: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/3.jpg)
think sharp rmckergow
MemberOnline
![Page 4: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/4.jpg)
think sharp rmckergow
Team retro: December 2014
![Page 5: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/5.jpg)
think sharp rmckergow
More team retros…
![Page 6: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/6.jpg)
think sharp rmckergow
More team retros…
![Page 7: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/7.jpg)
think sharp rmckergow
Let’s fast forward a bit…
![Page 8: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/8.jpg)
think sharp rmckergow
First program retro:September 2015
![Page 9: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/9.jpg)
think sharp rmckergow
First program retro:
![Page 10: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/10.jpg)
think sharp rmckergow
What happened next?
![Page 11: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/11.jpg)
think sharp
Challenge 1:It’s hard to focus on continuous improvement with an imminent release
![Page 12: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/12.jpg)
think sharp
Challenge 2:You can make retros “cool”, but if there’s no action they’re not valuable
![Page 13: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/13.jpg)
think sharp rmckergow
What did we do?
![Page 14: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/14.jpg)
think sharp
How do others run retrospectives at scale?
![Page 15: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/15.jpg)
think sharp rmckergow
Large Scale Scrum (LeSS)
![Page 16: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/16.jpg)
think sharp rmckergow
Retrospectives of retrospectives
(As described by Ben Linders)
![Page 17: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/17.jpg)
think sharp rmckergow
Spotify
![Page 18: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/18.jpg)
think sharp rmckergow
Spotify: Retrospective at scale - 2013
![Page 19: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/19.jpg)
think sharp rmckergow
Scaled Agile Framework (SAFe)
![Page 20: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/20.jpg)
think sharp
How did we run retrospectives at scale going forward?
![Page 21: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/21.jpg)
think sharp rmckergow
We adopted the concept of:“Overall Retrospective”
… from Large Scale Scrum (LeSS)
![Page 22: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/22.jpg)
think sharp rmckergow
We adopted the concept of:“Everyone involved
(including leadership)”
… from Retrospectives of retrospectives
![Page 23: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/23.jpg)
think sharp rmckergow
We adopted the concept of:“Preparation and multiple
facilitators”
… from Spotify’s retrospective at scale
![Page 24: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/24.jpg)
think sharp rmckergow
We adopted the concept of:“Improvement cards”
… from Scaled Agile Framework (SAFe)
![Page 25: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/25.jpg)
think sharp rmckergow
Program retrospectives:Early 2016
![Page 26: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/26.jpg)
think sharp rmckergow
Program retrospectives:Early 2016
1. Setting the stage (5 minutes – whole group)
2. Gather data (25 minutes – 2-3 groups)
3. Generate insights & decide what to do (25 minutes – whole group)
4. Close (5 minutes – whole group)
![Page 27: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/27.jpg)
think sharp rmckergow
Program retrospectives:Early 2016
1. Setting the stage (5 minutes – whole group)
2. Gather data (25 minutes – 2-3 groups)
3. Generate insights & decide what to do (25 minutes – whole group)
4. Close (5 minutes – whole group)
![Page 28: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/28.jpg)
think sharp rmckergow
Program retrospectives:Early 2016
1. Setting the stage (5 minutes – whole group)
2. Gather data (25 minutes – 2-3 groups)
3. Generate insights & decide what to do (25 minutes – whole group)
4. Close (5 minutes – whole group)
![Page 29: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/29.jpg)
think sharp rmckergow
Program retrospectives:Early 2016
![Page 30: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/30.jpg)
think sharp rmckergow
Program retrospectives:Early 2016
1. Setting the stage (5 minutes – whole group)
2. Gather data (25 minutes – 2-3 groups)
3. Generate insights & decide what to do (25 minutes – whole group)
4. Close (5 minutes – whole group)
![Page 31: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/31.jpg)
think sharp rmckergow
Program retrospectives:Early 2016
![Page 32: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/32.jpg)
think sharp
How you can run awesome retrospectives at scale
![Page 33: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/33.jpg)
think sharp elabor8
Preparation
![Page 34: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/34.jpg)
think sharp elabor8
Multiple facilitators
![Page 35: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/35.jpg)
think sharp elabor8
Multiple groups
![Page 36: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/36.jpg)
think sharp elabor8
Engagement from everyone
![Page 37: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/37.jpg)
think sharp elabor8
Relentless focus on actions
![Page 38: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/38.jpg)
think sharp
How you can be awesome atContinuous improvement at scale
1. Preparation2. Multiple facilitators3. Multiple groups – diverge
converge4. Engagement from everyone5. Relentless focus on actions
![Page 39: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/39.jpg)
elabor8.com.au
Thank you
Ryan McKergow
ryanmckergow
rmckergow
![Page 40: Continuous improvement at scale - Agile Australia - 20-06-2016](https://reader035.vdocuments.net/reader035/viewer/2022070600/58a55c2f1a28abef2c8b6d85/html5/thumbnails/40.jpg)
think sharp rmckergow
Image references1. Unisuper.com.au. (2016). [online] Available at:
http://www.unisuper.com.au/~/media/images/super%20informed%20enews/2016%20may/responsive-screens-blank-1000wide-2.png?la=en [Accessed 22 May 2016].
2. 45.media.tumblr.com. (2016). [online] Available at: https://45.media.tumblr.com/374f603eeedb5a447224ba5100dc3d93/tumblr_n0wpahcvlG1toe3mso1_500.gif [Accessed 23 May 2016].
3. Media.giphy.com. (2016). [online] Available at: https://media.giphy.com/media/5x89XRx3sBZFC/giphy.gif [Accessed 26 May 2016].
4. Klick.com. (2016). [online] Available at: https://www.klick.com/health/wp-content/uploads/2015/07/video-pause.jpg [Accessed 26 May 2016].
5. Scaledagileframework.com. (2016). [online] Available at: http://www.scaledagileframework.com/?wpdmact=process&did=MTExLmhvdGxpbms= [Accessed 26 May 2016].
6. Less.works. (2016). [online] Available at: http://less.works/resources/less-framework.png [Accessed 26 May 2016].
7. Spotifylabscom.files.wordpress.com. (2016). [online] Available at: https://spotifylabscom.files.wordpress.com/2014/09/spotify-engineering-culture-part2.jpeg [Accessed 26 May 2016].
8. Anon, (2016). [online] Available at: http://joakimsunden.com/wp-content/uploads/2013/01/Presenting-breakout-sessions.jpg [Accessed 26 May 2016].