converged communications for your world

Entrenched with Experience, Armed with Technology

En Pointe Collaboration SolutionEn Pointe Collaboration Solution

Converged Communications for Your World

310-337-5200 www.enpointe.com/ecs

There Is a Simpler Way Organizations struggle to effectively manage voice, video, audio, and other communications’ data across many disparate systems on their IT infrastructure. With the proliferation of communication options used by a dispersed workforce – PDAs, tablets, PCs, instant messaging, cell phones, telephony, and more – traditional telecommunication solutions can‘t keep up with demand. Legacy systems are not equipped to support the diverse needs of today’s workforce complexities. Building a modern infrastructure that will require monitoring, maintenance, and upgrade support, drives up significant cost for capital and labor. Your business requires a unified communication platform that ensures reliability and scalability to manage these complexities around the globe.

The Next Generation of Converged CommunicationsEn Pointe Collaboration Solution (ECS) delivers a secure, next generation cloud-based communication solution that integrates voice, video, web conferencing, messaging, mobility, and customer care – together in one predictable user-based subscription model from one experienced provider. ECS delivers optimal capacity, performance, and quality management ensuring you have a secure, measurable, and highly availablecommunication infrastructure.

Financial Advantage• Lower capital expenditures• Focus capital budgets on strategic projects• Reduce real estate and energy costs

Scalability• Improve business continuity• Increase application flexibility and functional diversity• Quickly set up new or changing facilities

Productivity Improvements• Deliver greater regional and global level communication• Transform to have a more efficient workforce • Eliminate unnecessary technical set-up and user training

Service Reliability• Achieve real-time system monitoring and problem resolution • Gain transparency with ongoing dynamic reporting and data traffic analysis • Ensure resilience and fault-tolerance with multi-site redundancy

Business Benefits



Built on the foundation of Cisco’s Hosted Collaboration Solution with additional En Pointe-developedcapabilities, ECS is the leading unified communication cloud-based solution available today. ECS makes it easy for you. The solution is designed to support complex needs of remote workers, global travelers, and virtual meetings, and as your business needs change – opening new offices, expanding inside existing ones, hiring new employees – ECS provides you with process efficiencies, real cost savings, and peace of mind. You will spend less time evaluating multiple types of equipment and trying to measure the true cost of support and maintenance. It's all built-in to one monthly bill with a predictable cost.

With our flexible approach and broadest portfolio of unified communications, collaboration applications and capabilities available, you will gain greater productivity for your workforce, and cost predictability for your business.

Highlighted Features

Voice Contact Center

- Unlimited domestic local and long-distance calling- Extension dialing- Call recording- Direct inward dialing (DID)- Fax/modem support over IP- Restrictive dialing- Legacy telephony integration

Mobility

- Single number reach (cell phone, remote phone)- Extension mobility (convert any phone in the office to your extension)- iPhone, Android, Blackberry MVS, Nokia E-Series support

Messaging

- Voicemail- Secure Instant Messaging- Group chat- Persistent chat- Presence- Compliance and archiving - Unified messaging (voicemail synced to email)

Conferencing

- Audio conferencing- Video conferencing- Web conferencing- Ad-hoc conferencing- Meet me conferencing- Multi-party video

- Agent-based routing - Inbound and outbound call-handling - Web interaction management- E-mail interaction management


The Self-Service Portal within ECS provides self-service flexibility for users to easily and securely make changes to personal settings online including managing voicemails, modifying passwords, accessing contact center, and more.

Entrenched with Experience, Armed with Technology

Software Licensing | IT Services | Hardware & Integration | Security | Virtualization & Cloud


Why En Pointe?• Dedicated, long-term Cisco partnership• En Pointe’s Always-On Assurance cloud-service guarantee• Support team highly focused on customer success• ECS offered at one predictable price • ECS lowers total cost of ownership• En Pointe’s stability with over 20 years in business


converged communications for your world

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