criteria for selection of potential crmi’s carey edwards lmq
TRANSCRIPT
Criteria for selection of potential CRMI’s
Carey Edwards
LMQ
Designs CRM training sessions
• Identifies training requirements & delivery resources
• Sets Objectives
• Builds in methods of evaluating training effectiveness
• Incorporates a variety of activities in design
Designs CRM training sessions
• Identifies training requirements & delivery resources
• Sets Objectives
• Builds in methods of evaluating training effectiveness
• Incorporates a variety of activities in design
Prepares resources
• Ensures activities are practical & realistic
• Ensures facilities meet requirements
• Assists in the preparation of briefing materials
• Ensures materials are adequate and clear
Prepares resources
• Ensures activities are practical & realistic
• Ensures facilities meet requirements
• Assists in the preparation of briefing materials
• Ensures materials are adequate and clear
Integrates CRM training
• Makes CRM links with technical training & Standard Operating Procedures (SOPs) where appropriate
• Makes links with flight safety, customer service, company policy
Integrates CRM training
• Makes CRM links with technical training & Standard Operating Procedures (SOPs) where appropriate
• Makes links with flight safety, customer service, company policy
Creates a climate conducive to learning
• Establishes CRM credentials and rapport with trainees, and clarifies roles and confidentiality
• Clarifies training objectives & methods
• Ascertains & supports trainees needs
Creates a climate conducive to learning
• Establishes CRM credentials and rapport with trainees, and clarifies roles and confidentiality
• Clarifies training objectives & methods
• Ascertains & supports trainees needs
Presents knowledge
• Communicates clearly, accurately and adequately
• Creates and sustains realism in the detail
• Maintains interest
Presents knowledge
• Communicates clearly, accurately and adequately
• Creates and sustains realism in the detail
• Maintains interest
Facilitates learning andcoaches individuals
• Encourages trainees to get involved• Focus is on trainees not themselves• Overtly supportive of CRM
principles in word & deed (ie, role models good CRM)
• Motivating, patient, confident and assertive manner
Facilitates learning andcoaches individuals
• Encourages trainees to get involved• Focus is on trainees not themselves• Overtly supportive of CRM
principles in word & deed (ie, role models good CRM)
• Motivating, patient, confident and assertive manner
Facilitates learning andcoaches individuals (2)
• Uses exercises and activities to maximise learning
• Recognises and responds to individuals needs
• Encourages mutual support, teamwork and sharing of individual learning experiences
Facilitates learning andcoaches individuals (2)
• Uses exercises and activities to maximise learning
• Recognises and responds to individuals needs
• Encourages mutual support, teamwork and sharing of individual learning experiences
Monitors & reviews progress
• Continuously monitors and responds flexibly to the training session
• Ensures objectives are achieved
• Reviews progress with trainees against formal benchmarks
Monitors & reviews progress
• Continuously monitors and responds flexibly to the training session
• Ensures objectives are achieved
• Reviews progress with trainees against formal benchmarks
Assesses trainees performance
• Assists trainees to assess own individual and team performance against CRM standards
• Sets new or additional learning objectives
Assesses trainees performance
• Assists trainees to assess own individual and team performance against CRM standards
• Sets new or additional learning objectives
Evaluates CRM training sessions
• Elicits feedback from trainees
• Tracks training session processes against agreed criteria
• Elicits formal course evaluation from trainees
• Keeps appropriate records
Evaluates CRM training sessions
• Elicits feedback from trainees
• Tracks training session processes against agreed criteria
• Elicits formal course evaluation from trainees
• Keeps appropriate records
Evaluates & develops own practice
• Regularly reviews own performance, strengths & development needs
• Collects feedback about performance from others
• Keeps abreast of developments from Regulator, trade press, etc.
• Maintains a written development record against a development plan
Evaluates & develops own practice
• Regularly reviews own performance, strengths & development needs
• Collects feedback about performance from others
• Keeps abreast of developments from Regulator, trade press, etc.
• Maintains a written development record against a development plan
Selection Criteria
• Knowledge of CRM
• Knowledge of aviation operations
• Confidence
• Listening skills
• Questioning skills
• Respect for others
• Manage their body language
• Courage
Selection Criteria
• Knowledge of CRM
• Knowledge of aviation operations
• Confidence
• Listening skills
• Questioning skills
• Respect for others
• Manage their body language
• Courage