cross cultural management focus on thailand july 2013
DESCRIPTION
A presentation I shared at the workshop on cross cultural management organized by Dataconsult end July in Bangkok. Focus on how Thailand compares with other countries on the Hofstede dimensions.TRANSCRIPT
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What is culture anyway ?
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What is culture ?
“Culture is defined as the collective mental programming of the human mind which distinguishes one group of people from another.”
Prof. Geert Hofstede
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Geert Hofstede’s model
Studied how values in the workplace are influenced by culture
Started in IBM subsidiaries early 70s
Identified 4 “dimensions” (later extended to 6)
Studies extended to 93 countries
www.geert-hofstede.com
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Dimension #1: Power Distance (PDI)
“The degree to which the less powerful members of a society accept and expect that power is distributed unequally”
o distribution of power is equalized
o power inequalities need to be justified PDI
low high
o there is a hierarchy where everyone has a place
o this is accepted and there is no need for justification
Philippines (94)Russia (93)Mexico (81)
India (77)
Austria (11)Israel (13)
Sweden (31)Great Britain (35)
USA (40)
Thailand (64)
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Dimension #2: Individualism vs Collectivism (IDV)
“Degree to which people’s self-image is defined in terms of “I” or “we.””
o tightly-knit framework in society
o individuals expect relatives or members of a group to look after them
o loyalty to the group IDV
collectivism individualism
o loosely-knit framework in society
o individuals take care of themselves and their immediate families only
USA (91)Australia (90)
Great Britain (89)Canada (80)
Indonesia (14)Taiwan (17)
South-Korea (18)
Thailand (20)
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Dimension #3: Masculinity vs Femininity (MAS) or assertiveness vs modesty
“Degree to which society clearly distinguishes emotional gender roles.”
o focus on cooperation, modesty, caring for the weak, quality of life
o society is consensus-oriented MAS
feminine masculine
o focus on achievement, heroism, material reward, assertiveness
o society is competitive
Japan (95)Italy (69)
China (66)
Sweden (5)Netherlands (14)
Finland (26)
Thailand (34)
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Dimension #4: Uncertainty Avoidance (UAI)
“Degree to which the members of a society feel uncomfortable with uncertainty and ambiguity”
o relaxed attitudeo practice counts more
than principles UAI
low high
o rigid codes of belief and behavior
o intolerant of unorthodox behavior and ideas
Greece (112)Belgium (96)
Japan (92)France (86)
Singapore (8)Denmark (23)
Hong Kong (29)Vietnam (30)
Thailand (64)
Dimension #5: Long vs Short Term Orientation (LTO)
“Degree to which society values the long term focus.”
LTO
low high
South Korea (100)Taiwan (93)Japan (88)China (87)
USA (25)Ireland (24)
Australia (21)Egypt (7)
Thailand (32)
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o quick resultso limited savings for future
o save and investo perseverance
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RESULTSBEHAVIORASSUMPTIONS
CULTURE & CULTURE’SDIMENSIONS
beliefs, values communicate, makingdecisions
Why is this important at work ?
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Example #1: Manager from high IDV in low IDV contexto tightly-knit framework in
society o individuals expect relatives or
members of a group to look after them
o loyalty to the group IDV
o loosely-knit framework in society
o individuals take care of themselves and their immediate families only
Thailand (20) USA (91)
USA Manager needs to …
- Understand subordinates have a responsibility over their family- Give praise to the team (as opposed to individuals)- Be aware that relationships can be more important than the task- Be aware decision making can be slow because of the need to
consult many people
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Example #2: Manager from low PDI in high PDI context
PDI
Austria (11) Thailand (64)
o distribution of power is equalized
o power inequalities need to be justified
o there is a hierarchy where everyone has a place
o this is accepted and there is no need for justification
Austrian Manager needs to …
- Give clear and explicit directions to subordinates- Be aware that not much initiative can be expected- Accept that his team puts him at a higher level- Show respect to those higher up in the hierarchy
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PDIThailand (64)
IDVcollectivism individualismThailand (20)
MASfeminine masculineThailand (34)
low high
UAIlow highThailand (64)
LTOlow highThailand (56)
UK (35)
UK (89)
UK (66)
UK (35)
UK (25)
France (68)
France (71)
France (43)
France (86)
France (39)
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www.geert-hofstede.com